TL/DR: machine work just fine; owner is aggressive, an asshole, and will touch your laundry. This has been our stop for alterations, dry cleaning, and laundromat for nearly 30 years. Now I'd rather drive to Anchorage in rush-hour traffic than tolerate the way the male owner treats you. I made a small and honest mistake once: I rarely require use of the roller bins, and as I am not 8 feet tall, I didn't immediately notice a sign posted above the doors requesting customers not bring the cart outside. I rolled the cart approximately 10 feet from the door, across the side walk, to my car. An adult man ran after me yelling at me as if I intended to steal his cart and demanded that I give him the cart and "follow the rules." I tried to apologize profusely, as it was genuinely not my intention to dirty or steal his cart, and unload my single oversized, wet item into my car, however he ripped the cart from my hands and brought it all the way back inside, where he then proceeded to handle my item and insist on carrying it to my car for me despite my protests. All the while, he continued to yell at me despite repetitive and profuse apology. It's notable that my item was still wet because I was attempting to follow the rules by following the posted sign that told me no rugs in the dryer. All in all entirely unnecessary and interaction bordering on scary. read more

Absolute legends in alterations, garment repair, and dry cleaning. Fair prices and quick, professional service. Wouldn't dream of going anywhere else. read more

This place is on point every time. I work a job that requires me to wear professional clothes and look sharp. I bring my shirts and suites and they always do an incredible job. I hade two suits altered and they did a great job. Very much appreciate you guys. Also you seem to work everyday till late and it is easy to pick up. And the price is incredibly reasonable. Thank you. read more

It's a laundromat. Not much else to say. About $3 per load, follow the rules and you're good to go. Load takes about 15 minutes on a hot wash. Dryer is .25 for 4 or 5 minutes. read more

I came in today to pick up my dry cleaning and stood by the front desk for approximately 5ish minutes. I even stepped a little bit behind the desk and looked around and there was no one there. A few customers came in and out to wash their clothes. I started to leave to come back at a later time and then I thought maybe I would just call to see if anyone answered the phone since I was already there. The phone rang about twice and the owner jumped out from somewhere and when I saw him I hung up and nicely told him I was calling to pick up my dry cleaning. Then he yelled at me for not seeing that he has a little bell on the front desk and told me not to call again and that next time I needed to ring the little bell. Then he reached over and demonstrated how to ring the little bell and laughed. Then yelled at me a few more times. I wasn't calling to be a problem. I thought maybe someone was there, busy working, and they could help me get my dry cleaning while I was in the area. He was very rude and aggressive. read more

Poor Did my laundry there I'm the super wash left 2 inches of standing water in the drum on the washing machine closed did not get a thorough spin cycle ask the owner to reimburse me or to do another cycle of the spin he refused to instead insulted me and called me names after that called the police on me because I told him I want a reimbursement this guy is not a good business owner when it comes to the laundry facilities I recommend not using him he's got a bad attitude read more

The Laundry Basket - The owner with bad attitude - Laundry Services Near Me - Eagle River, Alaska

The owner was straight up rude to the point that I don't even want to know how he would treat my clothes, If that's the way he treats his customers read more

Just got back from washing and drying my giant Hawaiian Quilt there! I haven't been to a Laundromat in decades and the gentleman there was kind enough to show me the right size washer and dryer and even help me fold the monster! He helped another fellow with crutches with his laundry and was just all around nice! Next time my big ol' quilt needs to be washed I know where I will go. read more

The good: Nicely kept laundromat- only one machine out of order and the store is clean. Good ratio of washers to dryers. Attendant on site. Clean and tidy. Drop off service and dry cleaning also available. The bad: Only 3 chairs in the entire place. No TV, music or WiFi. No snack machines. Pretty much no way to comfortably pass the time. Only 4 folding tables and they are very high. Also, 30lb dryers on are 25 cents for 5 minutes. 40 lb dryers are 25 cents for 4 minutes. And the barrels are really long and skinny so they don't dry properly. They're definitely not worth the money. So if you have a quilt or sleeping bag, go elsewhere. Washers only come in 2 sizes- 2.50 or 7.50. The 2.50 machines do about a load and a half. The 7.50 machines do about 4 to 5 loads. All in all, okay place. I have yet to find a laundromat in Alaska that hits all the marks. :/ read more

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Worst customer service ever the guy is a real bully yells at everyone. We went today to teach my autistic son to try to learn to wash and dry clothes so he can learn to care for himself. I sat in the car and waited while he was drying his clothes the owner got in his space within a foot of him asking him over and over "what wrong with you, why you like that" and when my son laughed at him because he was being strange and confrontational he said "f*ck you, f*ck you, f*ck you" to him he then came out to my car and started yelling at me because my son acting strange and while I was trying to explain my son had a disability he started yelling and saying "I don't give a shit you don't come back here" I'm calling the police. So I exited my car to get our belongings and he followed me in yelling your son an "asshole" I was making sure we had our stuff so we could leave. He said he was calling the police. So we waited in our car to speak with them. This place is not friendly to people with disabilities. The police explained to him he has autism and he didn't handle the situation well and he still said my son is not welcome. So disgusted that this is how a member of our community treats children and autistic people. Adult bullies what is wrong with people so sad. read more

It looks like they've adjusted the spin cycle on the $7.50 washers so my comforters aren't dripping water all over the floor on the way to the dryer. It costs me about $10 to wash and dry a Cal king comforter which I feel is reasonable enough to keep coming here. The addition of another jumbo size dryer would be nice so I can dry multiple comforters would be nice. read more

This has to be the dirtiest laundromat I have ever been to. Mold in doors of the washers. Reeks of stagnant water. Very disgusting and the attendant was rude and argumentative!! read more

In response to Amy F.'s review from Sept. '23. . I call BS on your take of events. If you are going to slander a business, provide the WHOLE story! You left your autistic son in a business establishment, WHILE YOU WENT TO CAR TO PLAY ON YOUR PHONE AND SMOKE! While you were there and he was supposed to be doing said laundry AND YOU WERE SUPPOSED TO BE A PARENT, he took the laundry carts and crashed them into the walls and was slamming the doors to the laundry machines OUT OF CONTROL! The shop owner came to ask you to get your son by knocking on your passenger window and it was YOU who screamed the profanities at HIM. It is not a matter of people not respecting those with disabilities but those who know someone might need additional assistance should STICK AROUND to assist and ensure that the person they are there to help and shepherd through the process stays in check without disrespecting someone's property and what they have worked hard to achieve! This shop provides a service to the public at a good price and allowing your son to come in and raise HOLY HELL while you take a smoke break is completely DISRESPECTFUL. I sure wont miss your presence there again or anywhere if you continue to allow this behavior because in fact you teach your son NOTHING. SHAME ON YOU. And you call yourself a parent! read more

I came to do my laundry here and after completing my laundry I used the restroom. The restroom that was unlocked and open. Upon leaving the restroom a gentleman comes and starts yelling at me for using the restroom. Says I'm not allowed to use the restroom. I said so I can wash my laundry here and I can dry my laundry here but I'm not allowed to use the restroom without getting yelled at. He threaten to call the cops he he was trying to force me out of the store when I was already leaving. I don't know that I've ever been so disrespected at any establishment offer using the restroom after paying to use the establishment. I hope the owner is not this man and that the owner finds out this is the way he's treating customers. I will never use this facility again read more

I had the misfortune of having to use this God forsaken place after my dryer suddenly broke. I feel like it is my civic duty to tell the community to avoid this place at all costs and take your laundry to Anchorage instead. Their card machine had no sign, I lost $5 and the staff acted like I should have known better. The place is filthy, no carts, only 9 of 16 washers functioned and only 2 of 12 dryers. We have a nice community and THIS Is our laundry mat??? Pitiful!! read more

If your dark skinned do not do business here. Besides you won't be allowed to. I walked in while on the phone with my supervisor about work. The owner immediately hovered over me while I went to get quarters. I went and put my clothes into the large washer. Put one machine one and was putting quarters in the other. The coins got stuck and I tapped the slot to release the money. I was yelled at immediately and told not to do my clothes there. My children were with me. My supervisor heard the whole thing and I was banned from getting my clothes. I told my supervisor I'm calling the police to escort me to get my things. I called the troopers but he was already on the phone telling them I'm destroying his property. When I called they asked me what my race was first and what make and model my vehicle is. I waited there and the officers helped me to get my clothes and even carried them out to my truck for me. They got all my information and said they hope my day goes better. Worse experience of my life. Now I have wet clothes that need drying. If your dark skinned stay away! The owner also talked to the other patrons in there saying I was causing a scene and being abusive and crazy. All of which was not the truth. I did get my money back and was banned for life from doing business there. read more

This is a very clean establishment, owners are very friendly! The washers are a little small but they leave the clothes very clean. They are $2.50 a load to wash and .25 to dry. read more

Machines are quarter operated, bill changers on site. Silver washers are 2.50, 2.75, 3.00 depending on soil setting you choose. Soap dispenser drawers are clogged with old soap residue and mold. Recommend rinsing out each drawers before use in the slop sink available for use. Vending machines on site for snacks, NO ATM, there is a bank close by. An average laundromat, that's convenient. read more

Absolutely a joke. They have one BIG dryer compared to the others. Week after week nothing is changing. Workers don't seem to care about customers read more

The Laundry Basket is a large laundry mat that also provides laundry service, dry cleaning and alterations. I have been taking my cleaning here almost every week for a number of years without one mix up. The business is owned and operated by a very nice family. Highly recommended. read more

These guys are pretty generic as far as laundry service goes, but their alterations service is excellent! They replaced the zipper on one of my down jackets and it's better than when new! read more

The younger male who works here will sweep over your feet and not let you finish folding your clothes. It was right at 9:00pm and he expected us to be totally out. No customer service at all and he will argue with you! May look nice and neat but I prefer customer service and will not be spending $120 here ever again. Hope you don't either! read more

This place is a very good place to do laundry in my humble opinion. There hasn't been a mean guy there when we have gone. Quick and easy. The hours are nice, I like that it's open til 9 p.m. It's a very clean place and I can understand a bit why someone might feel apprehensive about keeping the machines working. I have seen quarters jam up a machine before quite easily. The only downside is no wifi and no television. If those two things existed there it would be a 5 star worthy review. Having awkward conversation whilst doing laundry is not a high point for me. I'd say give it a try for the coin laundry if you need a place to do that, I cannot speak on the dry cleaning. read more

Oh how they are so super rude here. Got in trouble for letting my kids put quarters in the machine. He said that he doesn't like customers that come here and bring their children and help their mom because she's so busy. First all my kids were doing was putting in the quarters. Second nobody was running around. So if you have children don't bring him here you'll just get yelled at like he's the principal. And the drivers take forever read more

I don't think I've ever been to a laundromat that has provided great customer service like the gentleman that was there tonight did. He saw me carrying LOADS of laundry in alone and offered to help me if I ever need it. The machines all worked well and I made it out spending less than I had anticipated spending. On my way out, this same man noticed me carrying my several loads out to the car and stepped right in to help me carry it out! I'm so pleased and totally recommend that if you have laundering needs that you give these guys a try! read more

There are only two cleaners I am aware of in Eagle River. One destroyed something of mine and refused to cover it. So I started using the Laundry basket. Pants are done well. First load of shirts were filled with pressed in wrinkles. I asked them to be redone and they were. But oddly they told me that "if I didn't want any wrinkles in my shirts I should state that when I drop them off" Are you kidding me? Went back a few times and each time stated "no wrinkles please" and they would come back "okay"... mostly fine but with occasional shirt that was badly wrinkled mixed in. Frankly its just gotten to be too annoying. When I complain they say that they have only one type of pressing machine that doesn't handle tailored shirts well. Maybe a nice place to bring your hunting clothes that you don't care about.... or to do your coin laundry (although I never have).... but maybe not the place to bring tailored clothes or anything you spent some money on or really care about. I'm going to start driving to Anchorage with my clothes until something changes. read more

I first thought this was a nice place to clean my two large comforters and it was, until one of my comforters came out of a machine stinking when it went in just dirty. The other comforter was fine. I used 3 pods in each washer. When I told the attendant that I think the filter needs to be changed in that machine, he told me I did something wrong and that his washers were fine. He then turned his back and walked away...very rude. I have been doing laundry for over 50 years...I know what I am doing. I will now travel into Anchorage to do my laundry. read more

If I could give them no stars, I would. I brought in eleven custom made shirts to be dry cleaned with specific instructions to pay particular attention to the front pocket, and they came back a wrinkled mess. When I brought this to the owner's attention, he stated that if I wanted good shirts, then I should "buy them at Costco, and then they come out fine". I stated this was unacceptable, and the shirts were unwearable, and they did not offer me a solution, instead saying they were not willing to fix the wrinkles. I ended up taking the shirts to another dry cleaner, who was able to remove the wrinkles without a problem. I will NEVER go to this dry cleaner again. read more

Clean place. Washers and dryers working. Centrifuge extractor working. They were helpful, remember all cultured are a little different. What you may think is a rude comment could be a loud explanation. Lol. read more

Wow. Just tried to bring in a coat to get dry cleaned. The "gentleman" asked if I had been there before and my number. I told him yes, and gave it to him. He then told me it wasn't in the system. So I said that was ok and he began yelling, "no it isn't ok" and then I tried explaining that It has been a while and I hadn't been asked a number in the past. He continued to yell at me, saying, "have you been here before-yes or no." After several minutes of him yelling at me and treating me completely disrespectfully, I decided to leave with my coat. Maybe I'm old fashioned but I feel like customers should NOT be yelled at when they are requesting service. I wont be going back. read more

The owner is very friendly and takes pride in his business. It's very clean and well maintained. Washers and dyers work very well. :)