Was here again recently. Added a star as a result of the owner response explaining that the dryer…read moregunk is not gunk at all but a welding repair to the inside of the dryer drum. I touched it and it is hard and metal-like, not gummy or organic, so...going with the owner's response. That said, there are a lot of repairs inside the dryer drums. That day the facility was untidy, but will come back and see if the girls are back on duty.

Staying with my niece while we relocate in the area. Used their wash & fold service. Both Stella…read moreand Hilldia did a wonderful job. I couldn't have done better myself!

My aunt Darlene rood needed her clothes and clean and folded I dropped them off for her there was…read more97 lb of clothes the owner came right down at 9:00 in the morning met me by his store he even helped me carry the clothes in they were in containers plastic he got all her clothes washed and folded the same day so my aunt would have clean clothes his store was half the price of everybody else amazing person amazing business I came all the way from Palatine I thank him many a times thank you for helping me and my aunt

Machines are good but... the place used to be so much better with the previous owners, who had a…read morehelpful older man working there. The new owners of the past year or so have locked the bathroom, and even turned off the water to the laundry tub by the washers. So if you accidentally spilled the laundry detergent or fabric softener on your hands you can't clean them. Why shut the laundry tub faucet off? The colorful happy mural of blue bubbles on the windows - which actually drew me to the place- are gone too. It's a very sad place now to sit in. Uggh. It was a really nice place before. Pictures on the wall. If you gotta sit for a couple hours all alone...this place is always empty - make it pleasant. I do like the few giant oversized machines and go when blankets, pillows, and comforters need to get done.

George was cleaning pretty much the whole time I was there. Very proud of his place. When we did…read moretalk, he was above and beyond on customer service. It's not big but there are plenty of washers and dryers. Would totally recommend to anybody. Also they have massage chairs that are really cheap in price.

I love their drop-off service. My clothes smell phenomenal and they fold the clothes better than I…read morecould ever do myself. Rocío is an absolute sweetheart! Thanks!

They do a GREAT JOB !!!!!! I WILL go back !! Needed a New zipper put on a New Winter Coat ...read more

Went in to hem one pair of pants and to taper another. They did a really good job with making both…read morepants fit exactly as I wanted them to. It was $20 to hem and $35 to taper pants. Overall I was satisfied and will come again!

Cindy is amazing! I took my mom's 27 year-old wedding dress in to see if the red wine stains could…read morebe removed...yes, huge red wine stains. Cindy was able to make the dress look like new!! Seriously might look better than new. She called me personally to tell me the dress was ready. She is very sweet, and you can tell she cares deeply about the items people bring in. She exceeded my expectations, and I can't wait to have this altered to re-wear at my bridal shower.

She was able to clean my suit for a wedding at the very last minute and refused to take extra…read moremoney. everything was perfect and she honestly did me a huge favor. She even fixed some loose strings for me, which was really kind and I didn't want to ask because it was so late. I promised not to drop off last minute like that again, though. I felt bad because she was so kind, accommodating and professional

Ownership changed hands a few years ago. I WFH, so I don't need to launder as often. Pricing seems…read morerandom, they immediately recommend "Dry cleaning" and if the tag says xl+, they say "Big-size" and add $$. The racks used to be full, with customers clothes waiting for pick-up, this maybe due to people WFH like me. But, I think its due to the service. I used to loved this place, now looking for a new one.

Things change. After years of extraordinary personal service and quality attention to detail, this…read moreexceptional business is in new hands and has lost many of the traits that made it great - and it has lost this customer. Longtime customers will agree that Sue was rare and wonderful - and she earned her well-deserved retirement. Over the past few months, I've tried to overlook how my years of loyalty were suddenly unfamiliar, that I had to provide my name/number, that my preferences needed to be restated, that longstanding operating methods had changed. I overlooked the change in service - but appreciated that I could now use a credit card. But then the cleaning chemicals changed; my clothes suddenly had a foul odor. The care in handling of my garments declined, and it was clear that steps were removed from the former Norgetown way. I wasn't ready to let them tailor my clothes as Sue had until they earned my trust again, alas they won't get that chance. Today, after unpacking my recent cleaning, I discovered that my favorite pair of pants that Sue had cleaned for quite some time had suddenly shrunk in length (and nope, I'm not taller or heavier!); they look absurd now - and they simply can't be replaced. Clearly Sue had used a different method, and now my signature pants are no more. They were expensive, but now I know they were priceless. I'm heartbroken and angry. I had also recently requested an attempt be made to remove a spot on my blazer - they marked it, but missed it; I was ultimately able to remove it myself, so that left me disappointed in their service and attention to detail. Other pants were suddenly filled with static in a way that they never were after cleaning previously, and now they all cling to my leg in an unsightly way. Ugh! And my clothes still reek of this new chemical. Disgusting. With kindness I wish this new staff the best of luck as they find their way and build trust with new customers, but I'm never going back. Two stars - but only for the faded memories of the former seven star service.

Joseph's Cleaners has been used by my family for 12+ years. It is family run business. Ellie, and…read moreher son, Josh are super friendly and nice to talk to. They do a GREAT job, have great customer service, and get your clothes back in a very timely manner! BEST pricing in the area!!!! I have taken items to them for alterations like business suits, shirts and delicate blouses, coats and jackets. They truly do an amazing job. They also offer same day service. It's a great neighborhood small business and I wouldn't take my dry cleaning anywhere else. Thank you for the great service all these years.

I have always heard of how people have THEIR place for dry cleaning, haircuts, or a dirty martini…read more However, this had never been me. As with most yelp elite members, its hard to convince us to be returning costumers. Joseph's Cleaners' friendly service, reasonable prices, and convenient location, though, have made me a regular! I highly recommend you give it a shot, and send me a message that lets me know if you agree.

Great services there!! It was nice to have a clean facility…read moreto go to when appliance broke. Cora was so friendly and helpful answering my questions. Laundry was done in a timely manner and folded for us neatly. I highly recommend for after vacation or trips!

Ah, we came back because we have additional work being done in our basement, but I added another…read morestar! Why? I didn't see any out of order signs, there were washers and dryers for everyone (not too busy Sunday afternoon), and this time we got smart and brought our own detergent and dryer sheets. There was a worker at the desk to take in laundry and another one was cleaning the lint out of the dryers. It was amazing to see. So much lint. It was like watching Dr Pimple Popper (which I've never done BTW). The high capacity dryers practically dried everything in 10 minutes. It would have been an acceptable level of dryness from my home dryer, but I felt rich and splurged another .25 for another 10 minutes. So easy with the app!