I needed to replace my water line from the house to the street. The path to the house ran under my…read moreold live oak so you can imagine that I was very grateful to find someone who respected the value of that established landscaping and dug around and under major roots rather than compromising the tree.

Asked for an estimate got run around. I remember the day you have a leak dad calls plumber plumber…read morecomes and fixes it that day. Now you find a website, wait a day or 2 no one calls. Just go on utube and fix yourself with friends. Not impressed with yelp offers at all. Why can't a guy get a simple estimate over the phone or a text. All I want to know is what dollar figure we talking $50, 100, 200, 300. Nope they have to see it and my experience everyone who comes out and looks at it are over priced.

I needed someone to replace my mom's faucet, I called RTO. Thomas came out within an hour and had…read moreit replaced in less than an hour. He gave me an extremely affordable price compared to other plumbing companies. He was polite and cleaned up after himself. I would highly recommend this company to anyone!! I'll definitely be spreading the word amongst friends and family.

Due to very low flow of water in my kitchen sink - like a dribble, and after dealing with the same…read moreproblem 4x with other plumbing companies, I found RTO thru Yelp. "Thomas" was at my house exactly when promised, discovered my problem rather quickly & now I have the best water flow I think I've ever had in this house. He was soft spoken, easy to have a conversation with, and also gave me some good advise about my water heater. I felt he was very knowledgeable, as well as reasonable, compared to other companies. I would not hesitate to call RTO again, or to recommend them, should the need arise. Barbara S

They were amazing! Came in, quickly identified what parts needed replacing for our leaking shower…read morefaucet, and had the issue fixed within a week. Would have been sooner except for scheduling issues. They were very respectful, responsive, and reasonable pricing. We will definitely be using them again if we ever need it

Our hot water heater stopped working on a Saturday. They came that afternoon and had it fixed…read morewithin an hour! Very professional and kind. 100% would recommend. I will definitely call back if other plumbing issues arise.

Mercellis is fantastic! Prompt does what needs to be done and goes the extra mile to get it right.read more

I contacted Mr. Odom to complete some plumbing work in my newly purchased home which came to a…read moretotal of $1,440. He was tasked with removing the old water heater and installing a new water heater. As well as replacing a tub drain cover, replacing two bathroom faucets, and installing new shower trims in my main and guest bathrooms. I brought all of the materials that needed to be replaced/installed. On the day of service he had a helper who was there to assist him. Mr. Odom told me that he and his helper were having issues trying to install the new shower trim in the guest bathroom. As a result they were just going to put the original spout back on (the tub spout was working properly before they took it off). After they did this the tub spout was not flushed with the shower wall and it did not work properly. When I turned on the tub spout there was water coming out from behind the spout. And when I turned on the shower, water would still come out the spout. I told Mr. Odom about it and he said he would check it out. Unfortunately, as a result of this company's work my guest bathroom tub was damaged (see images). There was damage to the shower wall in which they chipped and put a hole in it when trying to install the new tub spout. Then, proceeded to do a very unpleasant looking caulking job. My shower wall was also burnt during the process of Mr. Odom swelling a pipe. When I asked Mr. Odom to refund me the cost ($150) of installing the shower trims, he only refunded me $125 and stated, "Refund even though I do not owe you." After installing the new water heater Mr. Odom told me that they could not remove the old water heater from the attic because of a personal issue and would have to come back later with a different helper to remove it (he came back 6 days later to remove it). He did not inform about his personal issue when I initially reached out to him for an estimate. After this whole ordeal, I had to get another plumbing company to come out and assess everything that him and his helper did. As well as see what could be done in order to fix the damage to my guest bathroom tub. While the plumber was assessing the work, he noticed that an expansion tank was not installed on the new water heater (by the way, I asked Mr. Odom whether I need one and he said no). It cost me $348 for the new plumber to install the expansion tank. In order to fix the damage to the tub I had to get a resurfacing company. Who also fixed the drain gasket because it was installed wrong by Mr. Odom (or his helper). It cost me $1,400 to get my tub fixed and resurfaced. Now, I have to get the new plumber to come back and install a new tub spout, which will cost me more money. A $1,440 job with Perfecto Plumbing has now cost me an additional $1748 (and counting). Update: Mr. Odom should rethink and delete his claim about me not being honest. I have all of the text messages and do not mind posing them (if he would like) to prove that I wanted a refund of $150 (the cost for installing the shower trims) due to my dissatisfaction with the work. He is correct in stating this job took place in 2024. It took place on April 12 and he returned on April 18, 2024 to "fix" the spout issue (offered to paint over the burns) and remove the old water heater. It took me over a year to get the money and time to have the damages fixed. I also wanted to give accurate figures on how much it cost to fix the damage that was caused by this company. It took me some days to gather my thoughts and assess the damage that was done to my tub. On April 22, 2024, when I informed him about the damages and wanting a refund he did not offer to come back and fix the damage. And even if he would have offered I did not want him to return to my home a THIRD time considering that he already tried to fix his mistake once and end up burning and chipping my tub. Also, he originally said that he would only refund me $100. You read that correctly...he tried to off me a refund of $100. He is correct in stating that I did not answer the phone when he tried to call me on April 22, 2024 because I wanted to only communicate with him via text in order to have a record of what he stated because I did not trust him to tell the truth (case in point his reply to this review).

First of all, no one from Franklin Plumbing asked me to write this review, I am doing it out of…read moreappreciation. Franklin Plumbing has shown me that not all home service businesses want to make a quick buck with a signature signing in one hand and your money in their other hand. In my very long process of trying to find a plumbing company to fix the plumbing leaks in my home, they were among the rare few who took time with me and answered "every" question I brought before them. They did not blow me off as someone wasting their time with a barrage of questions. They were forthright and direct in the information provided me. The Franklin Tech who came out to review my plumbing problems and provide an estimate was quite impressive. He was professional and appeared clean cut. I think he represented Franklin Plumbing very well. When it came to moving forward, I had to narrow down my selection to Franklin Plumbing and another plumbing company. Believe you me, it was an extremely difficult choice. After completion of this current home project, because I live in an older home, I will most definitely keep this plumbing company on my "go-to" list and hope others will consider the same. They seem to be good people.

Ask for Russell. He is the best person to deal with. Great personality! Would highly recommend…read morecalling and asking for him for your plumbing needs.

Jim and his sons were outstanding. We were out of town and settled on a home in Columbia. On a…read moretight schedule to get work completed. While their quality of work was great it was their honesty and fair pricing that made an impression. They talked us out of a request we made to save us money...didn't truly need the work completed. We'll be using Pops for all our plumbing needs in the future!

I have been with the plumbing maintenance side of Cottrell for over a decade. I recently switched…read morefrom one of the big names in the Midlands for HVAC to Cottrell, and Colten was professional prompt, punctual, and respectful of my time. Lauren was great in the office and the they offer a military/veteran discount for fairly priced work. You would be doing yourself a disservice if you didn't at least get a HVAC or plumbing quote from them when repairs, replacement, or maintenance is needed.

Had a small sewer drain block. They came out and fixed but did not replace my backflow valve…read moreclaiming they don't do that anymore. Found out it is code to have one so I had to get another plumber to install a new one. They never answered my inquiry into this. Would not use them again or recommend them. In fact I just replaced my HVAC unit and if they had done right with the plumbing issue I would have got it from them.