A friend once told me that if you have difficulty hearing, then perhaps you should try getting…read morehearing aids. That advice, from a friend, led me to the Better Hearing Center more than 10 years ago. I bought my 1st pair of hearing aids from that center, where I was tested and obtained very specific results regarding my hearing loss and the possibility of assistance through multifunctional hearing aids. The Audiologist, Ms. Flores, is extremely proficient and familiar with specific hearing loss and electronic assistance through various make and models of hearing Aids. It's always a pleasant medical appointment and the staff is both friendly and professional, i recommend the Better Hearing Center for all medical hearing tests for Everyone. In this day and age, hearing the exacts words spoken is crucial to daily life.

Everyone is helpful and friendly and very knowledgeable. Couldn't ask for a better group of people…read moreto help with my challenging hearing

So I went to another highly rated place to get molds for monitors prior to coming here. From the…read moreinitial call all the way through it was night and day different!! The secretary was friendly and helpful, I particularly appreciated when I was asking here some technical questions about the type of material used in the molds ,the monitor manufacture was very specific in what they need,she didn't know and said so and then replied when she was sure so as not to waist my time. When I showed up for my appointment they were very friendly and helpful and I was out the door in 20min. I received my monitors a week ago and they fit perfect! If you need ANYTHING involving your hearing I strongly suggest going here. They really care about people and over profits. I would go to them again without a second hesitation.

Dr Gil and Holly assistant are very courteous, professional.Class act businessservicing seniors in…read moreRossmoor and younger people struggling w hearing issues.Very safe CoVid conscious business.

Excellent service from Dr. Sierra Parini. Mom is 91 and her hearing aids were squealing and after…read morea shower one night she couldnt hear at all. We quickly got an appointment where Dr Parini cleaned her ears, made adjustments and repairs so when we left, mom could hear again. She is also very knowledgeable of how to navigate the Kaiser system and helped us with a plan for future care. We paid out of pocket since Kaiser will take much longer to be seen and mom couldnt wait that long. Absolutely worth it!

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

I recently had the opportunity to meet with Valerie Fitzgibbons, who is a professionally trained…read moreaudiologist with Hearing Science of Walnut Creek. After having a recent hearing test and speaking with my doctor, I had to find a reliable and dependable hearing aid provider. I met with three different hearing aid service providers in the East Bay. My experience with Valerie was exceptional. She explained everything to me and compared it with my hearing test results to give me professional guidance on what would work best for me. We discussed a particular hearing aid make and model I was interested in and she gave me a reasonable and fair price. She did not try to pressure me and was very helpful, friendly, and supportive. In the end, I did not end up using Hearing Science of Walnut Creek, only because I found another provider, which is closer to my residence. Otherwise, I would be using their services and expertise. I highly recommend Valerie Fitzgibbons and Hearing Science of Walnut Creek.

My husband recently switched to go here from another audiologist and has only amazing things to say…read moreabout Greg. My husband has had a difficult time with the transition to hearing aids: he started needing them in his forties which was emotionally challenging. He finally accepted the need, but then had a series of issues. When his last pair of ($7k!) hearing aids started to die (just out of warranty), he found a pair of hearing aids he was interested in called Oticon zeal, and found this audiologist with competitive pricing and incredible customer service. It's so refreshing to have my husband have so many positive things to say about his experience with both the hearing aids AND the audiologist. Greg is super candid, honest, and incredibly knowledgeable. Dare I say I almost look forward to needing an audiologist myself (haha).

I just spoke to Dr. Breitling on the phone, Initially just to inquire about a specific brand of…read morehearing aid that I was interested in after not being satisfied with my current devices that I received from another Audiologist in the area a few years ago. Long story short, Dr. Breitling ended up speaking with me for 15 minuets and explained why I was experience the issue I had and that I likely do not need a new brand of hearing aids. He was extremely helpful, well beyond the service I received with my previous audiologist and I should point out that he did all of this for free over the phone. He even asked about my insurance, which he unfortunately for me, is not in network for, but nonetheless, provided me with excellent advice. I can't imagine any other professional doing this. I had to write this review as my way of thanking him for his time. As other reviews have stated, not only is he a competent Audiologist, he is a very nice and personable person.

Visited Dr. Breitling for some in ear monitors for stage performers. He was very thorough and…read moreprofessional. Even hand delivered my impressions to Walnut Creek! You're in good hands with Doc Breitling!

I really appreciate Toby Hill for hearing evaluation. I have mild to moderate upper range loss…read more It is fairly stable over the past 10 years. I am not a good candidate for hearing aid because I am very noise sensitive. I use noise canceling headphones a lot. Toby is very empathetic & supports me without judgment. I highly recommend this practice. I was treated with courtesy & respect.

Mr. Hill is very professional, friendly and the staff is very efficient and adheres to Covid…read moreprotocols. I have been using them for over a year now and they are very responsive to my questions and provide very detailed answers. Hearing Aids are very high tech now, so getting help is essential. Highly recommend them!

I want to be charitable in writing this review. I believe that Jennifer and Deanna at Bay Area…read moreHearing Services (BAHS) did their absolute best to provide a good service experience, but unfortunately they failed at doing so. They were friendly and tried to be accommodating, but my experience there was ultimately very disappointing. Prior to coming to BAHS, I had worn a pair of Signia Silk 7x CIC ("completely in canal" = virtually invisible) hearing aids for five years, which were provided to me by an excellent local provider. I was very happy with them, but they were now old and rather obsolete. Unfortunately, my health insurer now requires that patients work through a hearing reseller called Amplifon rather than directly with hearing aid providers, and my previous provider does not work with Amplifon. Amplifon therefore referred me to Bay Area Hearing Services. Here are the reasons for my disappointment: 1. Although it had been over half a year since my last audiogram, Deanna declined to perform a new audiogram prior to fitting me with hearing aids, because "your previous audiogram is probably good enough" (!) This means that even though they were offering me new hearing aids made by a different manufacturer, serviced by a different provider, and with a completely different hardware profile from my previous aids, they did not intend to test my hearing at all in order to fit them. 2. Although BAHS is in the Amplifon network, BAHS staff are not proficient in Amplifon's processes and procedures. Jennifer did not know how to use Amplifon's software interface at all, and Deanna had a considerable amount of difficulty navigating it. 3. Most disappointing by far is the fact that the hearings I was ultimately sold turned out not to feature ANY of the features or benefits that Deanna had promised when she was offering them to me. NOT ONE. I had stated from the outset that I was only interested in CIC hearing aids. I did not want a device that was visible from the outside. Deanna had recommended the Nexia 9 hearing aid, manufactured by a company called ReSound. She spent several minutes presenting a demo of the Nexia phone app, highlighting features like bluetooth, wireless operation, volume and balance control, telehealth remote adjustment and customizable hearing programs. BAHS did not have demo hearing aids on hand to demonstrate these features, but Deanna assured me that the hearing aids she was selling me would include all of them. Delighted with the demo, I proceeded to have wax casts made of my ears and paid for the hearing aids. Deanna gave me a brochure detailing the features of my new hearing aids, and sent me on my way. Shockingly, Deanna phoned me back about half an hour later (while I was in the car driving home) to admit that in fact, the hearing aids she had sold me had NONE of the features she had demoed and promised. NOT A SINGLE ONE. They were not wireless, did not have bluetooth, did not work with an app, and had only pre-defined programs that could not be customized. They did not feature a volume control or balance control. They did not support telehealth remote adjustment. The programs could only be changed by removing each hearing aid from the ear and pressing a button on it, then doing the same in the opposite ear. THE BROCHURE SHE HAD GIVEN ME WAS FOR A COMPLETELY DIFFERENT MODEL OF HEARING AID (and was also outdated, it turns out). Even this information was relayed to me in an inaccurate and piecemeal fashion, and it was only after a follow-up call the next day that Deanna clarified for me the inaccuracies she had conveyed in the previous call. 4. When it became clear that this was what a less charitable customer might call a bait-and-switch, I asked the phone receptionist to cancel my order and refund the money to my credit card. (It was now Friday afternoon.) Unfortunately, the receptionist told me there was no one in the office who knew how to cancel an Amplifon order or process a card refund, and that there would not be until Monday or Tuesday. I ultimately had no choice but to phone Amplifon's corporate office in Minneapolis and process the refund through them -- a process which took about an hour and required my speaking with three separate individuals. Had I not succeeded in doing this, I would have had to file a claim with my credit card issuer. I can see that there are many very positive reviews for BAHS here, and I believe all of the reviewers when they say they had an excellent experience there. I'm confident that most of BAHS's customers do not come through Amplifon and do not specifically request a CIC hearing aid, which may be why they may not experience the frustrations that I did.

I can't express how amazing Deanna really is!! She truly an angel!! My mom has Alzheimer's/…read moreDementia and is not able to go in but let me tell you she goes above and beyond and is always willing to help us. Without her my mom would not be able to hear. I would definitely recommend her to everyone!! Not to mention her staff is always so welcoming. They're all awesome!!!

The hearing aids themselves cost a little over $6,000, and UHC covered everything except the $290…read more I was never informed that there was an unpaid balance, and I did not know the account had been sent to collections. I was called, by Shelly, who informed me--rather bluntly--that the Hearing Aid Center no longer accepts Partnership HealthPlan as a secondary payer. She also told me I would need to pay the $290 before I could be seen again. I find it disappointing that after being paid more than $6,000, the center is unwilling to see a patient over a remaining balance of $290, without even offering a payment plan. My experience left me feeling that the priority at this center is money rather than patient care, and that I was treated dismissively because of an outstanding balance I was never informed about. I am sharing this so others are aware: make sure your insurance information is correct and confirmed, and always check what is--or is not--being billed or paid. Based on my experience, I would encourage others to proceed with caution if considering this Hearing Aid Center or go somewhere else for services.

I'm happy to say the business manager Irma reached out to my wife and I regarding this matter. Irma…read moreasked us what had happened and apologized for the service provided. She values customer service and takes it very seriously. The powers that may be have made our situation right and resolved any issues we may have going forward that is customer service. We are happy because Karen and Denise have always been great to my wife and she would have missed them. I'm changing my 1 star to 4 because if this never happened a 4 star is what both Karen and Denise are. The front desk was our complaint and really is the face of the company. Because of Irma stepping up and taken ownership of the problem my wife doesn't have to find another place. Thank you all again.