I spent $5000.00 on hearing AIDS with this company. The customer service was awful. I give it…read morenegative 5 stars. BIG RIP OFF!!! Customer service was terrible. -000 stars

Dr Haberman is fantastic, she has paid attention to everything I say and ask, been patient…read moreproviding answers and assistance. I have been other places for hearing tests and Hearing aids, but here they took the time to do complete tests and verified how I liked the Hearing aids. Don't go anywhere else this is the best around.

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

I had Starkey hearing aids that were replaced while under warranty in May 2024. I went for an…read moreannual hearing test in January of 2025 and there was additional loss in my left ear. My ENT suggested that Bi-Cross hearing aids might be appropriate After working with the PH office we went with Bi cross and I had the first follow up appointment on February 25, 2025 and between that time and April 29, 2025 I returned to the office at least Nine times trying to get the hearing aids to work. Then we went on vacation to Europe and during that time I found the hearing aids to be so ineffective that I stopped using them. I notified the office on my return , May 28, 2025 and they asked me to go back to the office and they performed some new measurements and I tried them for three weeks and I returned to the office and reported that these' ineffective hearing aids we're having a very negative impact on my intellectual ability so much so that I had stopped using them and gone back to my old hearing aids. I ask for a refund because while I had tried to be patient and cooperative they were not able to deliver a functional solution The first response was that it was past sixty days and they couldn't be returned but they would try to work out something with Starkey. To date no resolution or communication. Starkey's website states that it can take up to four months for the brain and the hearing aids to be effective. Any response would be appreciated

I've waited way too long to thank you for the REAL hearing test. I wake up everyday and say this…read moreis the day I'm going to let Justin know what a gift that hearing test was. What you and Tony accomplished that day gave me back normal hearing without sounding like I'm in a tunnel. In fact it is so "real" that I forget I'm wearing hearing aids until I need to change the program or increase the volume. That last adjustment that you and Tony did made all the difference.

I've been a customer for several years (I think about 6) and have always received excellent…read moreservice. When a problem arises they are always able to get me in quickly, usually same day. Kelly is terrific. She listens and makes sure any concerns I might have are addressed. They let me bring my dog in with me so I don't have to leave her home. She has separation anxiety. I appreciate the way they schedule regular cleanings even after the warranty has expired. They are not at all pushy about getting me to upgrade. I've had the same hearing aids for 6 years. I was even allowed to try a newer model for a couple of weeks. I liked the rechargeable battery feature, which my older model doesn't have, but didn't think that warranted the expense of a new pair. Kaiser audiology wouldn't even let me try a pair for a day. When I need a new pair I will definitely get them from Miracle Ear Pleasant Hill.

I been wearing hearing aids for ten years of so I been with miracle ear big big mistake this place…read morea joke they aren't audiologist they are crooks . They never worked well so I finally made the leap to another place Kaiser those people are the real audiologist real ones they know what they are doing. Please save your money and stay away from this place it's a number one rip off place I would rate the no stars if I could . Go see a real audiologist somewhere else

At 11:13am today, was told I could get "two top of the line hearing aides at no cost - insurance…read morewill pay for all of it" and we made a same day apt for 2:3pm. After arrival & completing paperwork admin said I had a $3,000 deductible. I went into the office of Jim to let him know I was disappointed by the miscommunication and he said I should leave if I wasn't happy. I said I wanted to get the aides. He sat up, opened the door and motioned I should go. I asked him why he did that and he said I think you want to leave. WOW. Before the visit, I had several calls with them to ensure the information I received was correct before making the drive. WOW.

My husband recently switched to go here from another audiologist and has only amazing things to say…read moreabout Greg. My husband has had a difficult time with the transition to hearing aids: he started needing them in his forties which was emotionally challenging. He finally accepted the need, but then had a series of issues. When his last pair of ($7k!) hearing aids started to die (just out of warranty), he found a pair of hearing aids he was interested in called Oticon zeal, and found this audiologist with competitive pricing and incredible customer service. It's so refreshing to have my husband have so many positive things to say about his experience with both the hearing aids AND the audiologist. Greg is super candid, honest, and incredibly knowledgeable. Dare I say I almost look forward to needing an audiologist myself (haha).

For something as vital as a hearing aide is to some people this company doesnt seem to care about…read moretheir customers They have no emergency backup devices to help people with When asked about this they just said " we don't do that " Their response was "you have to wait two weeks " ( for every question asked) When asked if a phone call order could be placed and the device FedEx to them because being deaf for two weeks is really hard to accept they said ( again) @We dont do that " It was discovered current hearing aid malfunctioned and didn't work I asked if they would or could do repairs. They said" we don't do repairs. " Are there other Responsible COMPANIED TO GO TO I wonder ?

Dr Gremillion was thoroughly wonderful. I had my balance and hearing tests done and it could not…read morehave gone any better. The equipment is in perfect condition and super cool. The reception staff is great too. The waiting room is beautifully designed and there is a coffee machine as well.

From the owner: San Francisco Audiology working in conjunction with San Francisco Otolaryngology Medical Group, is…read morea full-service audiology and hearing aid dispensing practice. Our audiologists are experts in identifying, diagnosing, treating and monitoring hearing and balance disorders of all types. We specialize in developing customized treatment options that are best suited to our patients' individual hearing needs and lifestyles. Our goal is to optimize your hearing and make listening effortless.

I really appreciate Toby Hill for hearing evaluation. I have mild to moderate upper range loss…read more It is fairly stable over the past 10 years. I am not a good candidate for hearing aid because I am very noise sensitive. I use noise canceling headphones a lot. Toby is very empathetic & supports me without judgment. I highly recommend this practice. I was treated with courtesy & respect.

Mr. Hill is very professional, friendly and the staff is very efficient and adheres to Covid…read moreprotocols. I have been using them for over a year now and they are very responsive to my questions and provide very detailed answers. Hearing Aids are very high tech now, so getting help is essential. Highly recommend them!

I just spoke to Dr. Breitling on the phone, Initially just to inquire about a specific brand of…read morehearing aid that I was interested in after not being satisfied with my current devices that I received from another Audiologist in the area a few years ago. Long story short, Dr. Breitling ended up speaking with me for 15 minuets and explained why I was experience the issue I had and that I likely do not need a new brand of hearing aids. He was extremely helpful, well beyond the service I received with my previous audiologist and I should point out that he did all of this for free over the phone. He even asked about my insurance, which he unfortunately for me, is not in network for, but nonetheless, provided me with excellent advice. I can't imagine any other professional doing this. I had to write this review as my way of thanking him for his time. As other reviews have stated, not only is he a competent Audiologist, he is a very nice and personable person.

Visited Dr. Breitling for some in ear monitors for stage performers. He was very thorough and…read moreprofessional. Even hand delivered my impressions to Walnut Creek! You're in good hands with Doc Breitling!