I had a recent visit to the emergency room for right side pain. Being there alone made it more…read morescary. I waited in the lobby for four hours. The front desk, the lady who took information and the person who did the IV were all very kind and helpful. I won't fault the ER with the fact that there was a family not parenting their child allowing her to run all over the place, rolling on the dirty floor and jumping on the furniture but the wait was horrid. I was finally taken back and hooked up to monitors and tested. The dr was very kind and apologetic for the wait. After my scan I had to use the bathroom and had to call three times basically begging for help. I was tethered so needed a nurse. I thought I was going to pee the bed. I was discharged and told I could leave with my paperwork dropped on the bed. I got to the hallway and followed the exit signs only to end up in the lobby that was closed. I was in pain, medicated and exhausted so decided to move the gate and exit through the closed lobby. Of course a policeman saw me and was upset that I used a closed part of the hospital. I have used this ER before and it seems that it is normal practice to just release people without making sure they can find their way out. I realize there are exit signs but they don't help when parts of the hospital are closed. How about the nurse getting patients to the exit? After being there for nine hours, in pain, medicated and exhausted a little help would have been appreciated

I've always loved try health been very happy with them. Most of my doctors are from TriHealth is…read morevery close and convenient the hours are always great

I started going to this center 3 years ago. I was amazed with the treatment in the beginning. In…read morethe past few months the care has gone down hill. I went for an appt. and they literally shut their doors. Closed their business. They gave their patients no notice, nothing. We have no access to our medical files and have to start over somewhere else. I along with many other patients are baffled by the poor treatment and are shocked by the lack of professionalism. We have found another center to go to. Poor business management and if they do open their doors I would NEVER recommend this place because they can't be trusted now. Such a shame.

I also went here for the passed several years and they were great...loved Dr. Couch, she was…read morehelpful and caring. My last appt. I got a phone call that they were closed due to a " family emergency" until further notice...and now I'm screwed! I can't even access my files for the passed 3 yrs. I was reading about some trouble that Dr. worrell (he and his wife opened and ran this practice) had been in since 2002 so I'm not sure if that has anything to do with what's going on but they could have given their patients some warning! I've been w/out my hormones for a couple weeks and really don't know where to turn....

This place is great, the staff are excellent and the facility is clean. I've been coming here for a…read morewhile now whenever I need a checkup and it's been great every single time. I'm glad to drive a bit further if it means I get quality care and opinions. Military friendly as well.

Their "online appointment" system is atrocious and you lose your place in line because it won't…read morework without taking a photo of your license with your phone - even when you're standing in the office. There is no way to bypass it. I filled out the paperwork by hand even though I lost my place in line. On top of that, their website says they have an X-ray. THEY DO NOT HAVE AN X-RAY! The guy who came out of the "MANAGER" office said "well, you can come back on *maybe* Tuesday and someone can do it?" IT'S SUNDAY. So apparently they have a machine, but no one to reliably run it (or read the images)?! This place is all window dressing and no substance. Then he had the gaul to tell me "good luck finding urgent care with X-ray." I will be going to TriHealth Priority Care in the morning where I know with 100% certainty they have a functional X-ray and TriHealth physicians to read them. I'm not waiting until "maybe Tuesday" to get x-rays. They shouldn't advertise that they have an x-ray if they don't. And of course his answer to that was "well we can give you medication." I don't want medication. I want answers as to whether I should wrap and "R.I.C.E." it or have it set by a physician. If you have an injury that you think even MIGHT need X-rays, go somewhere else. Not worth the time, aggravation or (actual) pain. The "Manager" speaks very little English and is difficult to understand. He said I wouldn't lose my place in line and failed to tell me about the no-xray until AFTER I filled everything out. Call before you go somewhere, and drive right by this place. Not worth your time or the aggravation.

Very efficient service and almost no wait time until I was taken back for MRI. Technician was very…read moreskilled and completed procedure quickly.

I went very early on 3/13/26 to have blood drawn at the Montgomery location for an upcoming…read morephysical. I was the phlebotomist's second patient of the morning. I was handed a sheet of paper at check-in listing all of the orders which I gave to the phlebotomist. She also had a strip of paper with the labs listed on them. She drew numerous tubes of blood, we joked about getting one of each color. My doctor only received some results, not all, and when I called the lab to find out what is still pending, I was told that yes, only some of the labs were done. She could see the orders. There is no explanation as to why only some and not all were done and I have a message into the lab manager. If you go to this lab, review what is being done with the phlebotomist to ensure that the proper tubes are used and watch while they label your tubes of blood with your name and date of birth!

Hand Surgery Specialists is a group of about 6 physicians. This Review is exclusive to Dr. Andrew…read moreCross. Dr. Cross is an example of what all surgeons should be. He's nice, he's gentle, he is so very patient, and he really knows his stuff. Dr. Cross has an excellent "bedside manner" that carries over into his office. He fielded my endless questions and even wrote down some notes for me to review when I got home. Dr. Cross is a top-notch class act, and I will forever refer everyone with hand surgery needs to this great doctor.

DOCTOR... I have been with Dr. Thomas Kiefhaber for many hand, wrist and most recently an Ulnar…read moreNerve surgery at my Elbow... over the last 10+ years. I can't imagine a better surgeon for these types of procedures. And know what else he and his staff have the audacity to do... they listen to what the patient has to say and I truly feel they care about me as an individual person!!! Even my son and daughter complement Dr. Kiefhaber on his interaction with them when he talks with them after my surgery. SURGICAL CENTER TEAM... as I said, I just had an Ulnar Nerve surgery at my Elbow on 10/31/2016 and all the nurses, and in particular the Anesthesiologist, Dr. Lynn Rogers; were just super from the professional side... and on the personal side made the situation as comfortable and stress-less as possible. This pre-op staff realizes how much their choice of behavior can positively impact the patients experience. And in my experience... a good frame of mind going INTO surgery, makes COMING OUT of surgery and recuperating better all around! SURGERY SCHEDULER... somebody has to setup all the surgeries and deal with the myriad of patients' questions and concerns... Dr. Kiefhaber has a keeper! His Surgery Scheduler, Jan is always cheerful, kind, and helpful... every time I have called... and I would guess I called her more that the average patient! (-; Thanks Jan!

Went for a minimally invasive procedure. Did not have to wait to check in; was taken back to pre-op…read morequickly; great service. I believe those who took care of me Marybeth and Diane. The picture in the ceiling was was awesome! Taken to surgery in a timely manner. Everyone was professional and more importantly, nice. Amy in recovery was great and got me up and going in no time at all. All seemed to care. Great job everyone!!!

Don't bother with this urgent care if you need X-rays. Their website says they have one, but they…read moredo not.

Was able to check in and fill out paperwork online to save a spot in line. It didn't even matter…read morethough bc I was able to seen super quickly. Very clean, bright office with friendly staff. The woman who saw me was quick but effective. Will be returning again if I get sick.

I just received a "bill" from this company, saying final payment. Except they've never sent me a…read morebill. The documentation has NO information on what service was performed, what amount was deducted from insurance, etc. I called the number given. It's a non-US call center. I ask for that information. I'm told that they'll send me a copy of it in 7-10 days. They keep asking for personal information that is not standard medical information (e.g. Name, DoB.) They want to know SSN, etc. I balk at the additional information. I google them. I find a phone number listed on the site. It's disconnected. I try another listed phone number. It's a local ER facility. When I ask about QES, I'm sent to another number that is not QES. If this is actually a legit company, they're doing a great job of looking like a con artist.