I had gone to another location the day before and it cost about $20 to get what I was hoping for…read more However their over-the-top-of-the-car brush wasn't even working! So my hood and windshield and roof did not get clean! So I headed over to Top Dog today. Asheville on New Leicester Highway. For $12 - I got more attention. All the devices were working and two attendants scrubbed my car before it even started going into the car wash. I guess I know where I'll be going from now on!!

Nick the owner came out to help me get extra grime out from under my spoiler. He was kind and…read moreserving but I'm a quiet unassuming way. The young men pre washing assured me they'd get the top grime off. They did! Everyone was very positive and the place felt very legitimate. In this day and age that is sadly too often a rarity! I'll be going from now on.

If you asked me to rate zips about a couple of months ago I would have given my Hilton Head Island…read morelocation a one star at most except for TINA who is an awesome manager! She has had a very difficult time trying to find and hire staff members who are mechanical and work constantly providing clean towels that are rolled up, having a hose that works to clean off the cars and many other mechanical issues with the car wash, and employees who know what their doing etc. Now I'm happy to write: everything has CHANGED! I can not give enough compliments to CURTIS who is always making sure everything is working smoothly from trying to fix a chain in the car wash on a very hot Sunday afternoon, blowing leaves off the premises making sure there enough neatly folded towels etc. They stay open exactly until 7 pm with no excuses. CURTIS is always gives his customers a great smile and he works very hard dedicating himself to make this location #1. TINA had a tremendous amount of pressure in the beginning but she finally has found a great crew. AIDEN is also an exceptionally nice and hardworking employee as well. He brings a car into the wash as he was directing a jet for take off! Love it! Just today I saw that TINA and CURTIS put in a work order to FINALLY get the pavement paved. It was very bad with a huge holes right behind the vacuum station. For 6 years I had to navigate that space and finally the job is Done. Thank You Very Much TINA and CURTIS and anyone else who was instrumental in getting the pavement paved! My car is being cleaned with filled up wax dispensers or better cleaning products because I saw a real difference in the wash quality at the highest tier. All the lights are working now to show the customers what wax is being applied. Also the dryer is working now! Thank You All of You for a job very well done. Zips should give bonuses to ALL managers and employees who give outstanding service to give their employees an incentive to be a first class car wash.

The personnel at Zips 125 Tunnel Rd Asheville, NC were very helpful and courteous...but Zips…read moreCorporate couldn't have a worse system if they tried. Recently the Zips membership system converted from a barcode reader to a license plate reader (concurrently while the entire country is rebelling against Flock for goodness sakes). It took me three separate visits to the car wash and 30 minutes on the phone with someone apparently in India to transfer my family membership to the new system. If Zips didn't have a monopoly on the car wash business in Asheville I would drop my membership yesterday. It's another example of corporate disregard for the value of customers' time coupled with a user hateful app.

Jake and Gavin went above to de-escalate me. I had not been…read morethere in about a year but was always used to the full service wash being half of what it was now. Almost $50 after taxes for full service wash, way way too expensive. Because of Jake and Gavin I would consider going back but I won't because $50 can cover groceries, gas or whatever else is too expensive to afford. Unfortunately a car wash is now definitely added to the list of too expensive to afford.

i have been using Autobell here and also in Rock Hill SC for many years. The autobell here in…read moreAsheville does not consistently do a good job. There are leaves in the back-dirt on the hood in several places and dirt spots on the windshield and side of the car. Even after pointing it out-he took one swipe then walked away. I tip well-had purchased a special that was to include air freshener and a poly treatment. didn't get either. These kids need standards to meet-

I have been struggling for a long time to find a GREAT car wash in the greater AVL area. I would…read moresay I have finally found my spot @ Heroes Car Wash of Asheville. I love when car washes have 'stations' set up for you to continue to wash the interior of your vehicle once you go through the primary wash. This place has it. Complete with rags, vacuums, interior spray, hoses for mat cleaning, and even high powered air compressor hoses. The wash itself has three different tiers of washes that you can do, and it is on the pricier side, but you get what you pay for, and what's great is if you feel the first one was insufficient, they'll let you go through again at no extra charge. I'll definitely be back!

Ife was so helpful and positive. Love his smile! Heroes got our car clean and I love the way they…read moregive back to the community! I think Heroes is more than a name, I think it is truly how they want to show up for Asheville!

After calling a dozen mechanics, being quoted prices in the hundreds of dollars, and waiting hours…read morefor a menial task to be accomplished, these guys performed my repair in 20 minutes for half the price. I'll be coming back for my future repairs. Shoutout to William for his amazing service

I bought the "works" $23.99, plus tip. I would have had a decent clean up if I'd bought the…read morecheapest one. Doesn't pay to buy the more expensive one. The trunk wasn't vacuumed, floor mats still dirty, the outside was half assed at best, and a couple of chips in my paint. I have pictures but figure, just like everywhere, not going to matter. They don't have anywhere on their website I can send pics or feedback. Typical. Will never go there again. I don't know how to give them a lower rating, but I would if I could.

Superb in every sense. Clean, efficient shop, quality products, a real craftsman approach to the…read morework. The staff and management clearly take pride in their work and joy in a perfected car. Excellent value to get it done right. Worth a short drive to go here.

My wife and I have used Asheville Auto Spa three times and have been very pleased. Always courteous…read more with extremely great work. Will continue to be their customer.

Generally good car wash, but the brushless system failed to clean the entire area below the back…read morewindow on my van.

I want to start by saying when Mr. Taylor owned the car wash it was an excellent, well maintained…read morefacility and a place that was great to go wash my vehicles, BUT since he sold it to whoever, it is not a good place for me to go any longer. The vending machines have signs stating they are out of product, all of them, the drying towels, windshield towels, air fresheners, ect. I'm shocked that the coin changers are working. I tried their "upgraded" brushless wash and it was a total failure, a water hose could have done a better job. The facility didn't just go down hill, it fell completely off the edge. I will find another to wash my vehicles.

I pulled into this location, unaware of the time or their hours, just needing to quickly get a car…read morewash and do a quick vacuum as I ticked off another item from my to-do list. I pulled up to the machine and was about to put my card in to purchase a wash and the attendant came out with his tablet to scan my card and tell me that they have been having trouble with the card reader and he'd just scan it for me. I purchased the $24 wash and he sent me on through - never saying anything about them closing or that I would not have access to the FULL service that I paid for. When I came through the wash and went immediately around to the vacuums, they were all turned off. No one else was in the lot with the exception of one other vehicle that had just finished vacuuming their car. They had blocked off the entrance so that no other vehicles could get into the lot. When I went into the office it smelled of weed and they informed me that the vacuums were off because they were closing. It was 8:11 at this point. They were not walking out the door just waiting on me that second. They were clearly still finishing their own closing duties, emptying trash cans, office work, etc. I asked again, "you're telling me that I can't use the vacuums that I PAID for with this $24 car wash?" It's not like I was trying to detail my car - I needed like 5 minutes to quickly sweep out the floorboards. He adamantly denied my request 3 times and just said, "sorry, we're closing." This is not how you run a business and completely unprofessional. I understand that I was there at the last minute, and that was on me, but if you're going to take my money and let me in the wash - knowing that I'm going to end up going through the wash AFTER you close, then I would expect that you also allow me to receive the full service I paid for. A simple, "hey, we're about to close, we won't be able to turn the vacuums on" as he came out to take my card would've been appreciated and I could've said something like "my bad! thanks for the heads up! I didn't realize you were closing!" and went on my way. I didn't have time to stand there and argue with this attendant as I was running out of daylight and really just needed to finish vacuuming out my car, so I STILL had to drive somewhere else and find a vacuum to finish the job. I reached out to customer service and never heard back from them either. I rarely, ever write reviews but this was such a poor example of customer service and business management, I will definitely not be back and I would caution anyone else, especially based on some of the other reviews I am reading of this location, to definitely give it a second thought before you give this place your money or risk damage to your vehicle. Just a completely unacceptable experience for something that could and should have been handled so much more professionally.

Avoid this Zips location unless you want your vehicle damaged by poorly maintained equipment. I…read moretook my brand-new 2026 Tacoma (only 200 miles) through, and the conveyor track system suffered a mechanical failure that threw my truck off its path and into the tunnel structure. The "Claims Team" is a joke. They've spent weeks sending canned responses about their "Neo-foam brushes" not causing scratches. I'm not complaining about scratches--I'm complaining about a physical collision caused by their track system. They refuse to review video footage or sensor logs and simply ignore the facts to avoid paying for the damage their machine caused. It's no wonder this company has an F rating with the BBB and hundreds of unresolved complaints. They have zero interest in safety or customer service; they just want your subscription money. If you value your car, go literally anywhere else.

the business did their part to make this right, they offered a month of service THey deserve…read moremention of this there was a previously bad employee who was let go for deceiving people in the exact same manner. NOt a company problem, please give them a chance

I'm tired of feeling like an inconvenience to the employees at Zip's Arden, I pay over $30 a month…read moreto feel like I'm bothering them. On 08/13/26, I got a car wash and went to pull in to the vacuum area, as I was pulling in to a parking spot to use the vacuum and courtesy towels and older employee with gray hair and a goatee threw his hands up as if I was doing something wrong. He then walked to my driver's window and said the vacuums shut down a "7 til 8 PM" (sic), I looked at my phone and it said 7:49 PM, so his lie didn't even add up time wise as it was 11 minutes before 8 PM. If it wasn't a lie then why couldn't I just use them until they turn off? Why would Zip's deliberately shut the vacuums off "7-minutes before the posted operating hours (8 AM to 8 PM), that's just setting your employees up to piss people off. When you first sign up for Zip's monthly wash plans (I'm paraphrasing) the "fine print" clearly says you have access to the facility for use within specific location operating hours, legally you and Zip's enter in to a contract, because if you fail to make payment Zip's uses that fine print to cancel service and sue for any monies due. It says NOTHING about "even though you're within the posted business hours, you must first check-in with employees at that location to see if your presence at that location meets their personal schedules." If true, which is in doubt, why weren't his comments just an FYI so I would know why the vacuums shut off? What harm was I going to do using the vacuum until it powered off? Why wasn't I allowed to park and at least dry my car off with courtesy towels Zip's provides? The totality of events makes it VERY CLEAR this had nothing to do with the vacuums powering off, obviously! Oh, I'm sorry, not that I myself had been at work since 7:45 AM and just wanted to get home, but my car was in severe need a wash and vacuum with all the rain we've had 4 out of the past 5-days. I worked retail and in the restaurant industry while in college, so I certainly get wanting to go home and being frustrated with people walking in the door at the very last moment. But this isn't retail or the restaurant business where service is needed, my presence at 7:49 PM in the vacuum area required nobody to wait on me, bring me items, cash me out, etc...It takes 5-mintues or less to vacuum my car and I still would've been gone BEFORE the listed closing time of 8 PM. There would've been ZERO INTERACTION between myself and the Zip's employees, not like I was creating extra work for someone... My wife and I switched backed to Zip's from Hurricane Wash just because we use Airport Rd. more frequently, it's not as if Zips offers an exceptional service. In fact, Hurricane Wash actually offers the better wash experience, they actually take a soapy broom brush to ALL four wheels and always look great awards. Zip's however, I'm lucky if I get someone to just spray my vehicle with a wand before entering the wash, only about 15-20% of the time will someone take the effort to actually do so. As mentioned, we only switched back to Zips for convenience but we should have listened to our gut and remembered the Arden location has NEVER been known for its friendliness to begin with, all you have to do is look at the 1.8 out of 5 customer rating as the reviews speak for themselves. We are over the feeling of being an inconvenience to Zip's or should I clarify, we are tired of PAYING to feel like we're inconveniencing someone and tonight was just one more reason to cancel and switch back to Hurricane Wash. Poor customer service played a role the first time we left Zip's and I guess we were the dumb ones to think things may have changed. There are (2) other competitors to Zip's Arden that are within 2-miles; Hurricane Wash & Dr. Detail, both of which have as good and better full-service washing facilities and actually attempt to be friendly...