If you asked me to rate zips about a couple of months ago I would have given my Hilton Head Island location a one star at most except for TINA who is an awesome manager! She has had a very difficult time trying to find and hire staff members who are mechanical and work constantly providing clean towels that are rolled up, having a hose that works to clean off the cars and many other mechanical issues with the car wash, and employees who know what their doing etc. Now I'm happy to write: everything has CHANGED! I can not give enough compliments to CURTIS who is always making sure everything is working smoothly from trying to fix a chain in the car wash on a very hot Sunday afternoon, blowing leaves off the premises making sure there enough neatly folded towels etc. They stay open exactly until 7 pm with no excuses. CURTIS is always gives his customers a great smile and he works very hard dedicating himself to make this location #1. TINA had a tremendous amount of pressure in the beginning but she finally has found a great crew. AIDEN is also an exceptionally nice and hardworking employee as well. He brings a car into the wash as he was directing a jet for take off! Love it! Just today I saw that TINA and CURTIS put in a work order to FINALLY get the pavement paved. It was very bad with a huge holes right behind the vacuum station. For 6 years I had to navigate that space and finally the job is Done. Thank You Very Much TINA and CURTIS and anyone else who was instrumental in getting the pavement paved! My car is being cleaned with filled up wax dispensers or better cleaning products because I saw a real difference in the wash quality at the highest tier. All the lights are working now to show the customers what wax is being applied. Also the dryer is working now! Thank You All of You for a job very well done. Zips should give bonuses to ALL managers and employees who give outstanding service to give their employees an incentive to be a first class car wash. read more

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The personnel at Zips 125 Tunnel Rd Asheville, NC were very helpful and courteous...but Zips Corporate couldn't have a worse system if they tried. Recently the Zips membership system converted from a barcode reader to a license plate reader (concurrently while the entire country is rebelling against Flock for goodness sakes). It took me three separate visits to the car wash and 30 minutes on the phone with someone apparently in India to transfer my family membership to the new system. If Zips didn't have a monopoly on the car wash business in Asheville I would drop my membership yesterday. It's another example of corporate disregard for the value of customers' time coupled with a user hateful app. read more

They had a malfunction with the entrance arm an it came down On the hood of my ram rebel a caused sever damage. I made a police report an 2 damage claims it's going on 3 months I haven't heard anything. Everytime I call customer service they say they will expedite it. I've literally heard this 15 times everytime I get someone on the phone. if they damage your car they will not take responsibility for. I had to take them to small claims court. In 2025 they had someone die NC weaverville car an owed 180,000 for not following osha guidelines. read more

I have to give the 125 Tunnel Road location 5 stars. I so want to give a big hug to one of the guys that work there, not sure of his name, he is a shorter guy with a beard The people who work there really do their best to keep the check-in lane moving as fast as possible and get cars into the car wash quickly. I have a membership, so I use the membership lane, but sometimes people get in that lane when there is an issue with their account, a payment problem, or something else holding things up. When that happens, the line can back up, but I have noticed the employees do their best to fix the problem as quickly as they can. One time, I was behind a customer who was having an issue, and the attendant politely asked if they would mind going around to the non-members lane so they could help fix the issue without holding up the membership line. The customer did not seem happy, but the employee still kept a smile and did not act rude in any way. I also want to say that this location seems short-staffed. The same person who was working check-in was also inside, and later that same person helped me when I asked for new towels. Even with all that going on, they were still trying to help everyone and keep things moving. Overall, I appreciate the hard work at this location. They deserve the 5 stars. read more

Would never be a member here if Zips wasn't a car wash monopoly in Asheville. Total ripoff and horribly owned. Zips: replace your towels and get a dryer for them, they are pure mildew and mold at every location. Add a spray station for rubber mats, and make the bathrooms not absolutely atrocious. I WISH so badly a new car wash would open on Tunnel Road or north Asheville that has vacuums, because Zips has been horrible for years, and the only reason they're still in business is because they are literally a monopoly. To the owners: you need to stop building new locations and put money into the poorly managed locations you have now. read more

Can anyone tell me what in the heck is going on with this location ??? It stops in the middle of the wash almost every wash.... Nobody goes in the right lane... I'm done paying this is my last month here.... read more

Member only lane is NEVER open! They also never prewash like some other locations. Go to Zips in west Ashe or east Ashe by VA where MO lane is almost always open. read more

I got a new Suburu recently and figured i need to keep it clean so I got a membership to Zips. So glad I did. I swing by any zips and run through the car wash. It does a great job! Most recently, I went to 125 Tunnel Rd Zips and had the pleasure of working with Jevon. He was so kind and personable and friendly read more

Two stars because I can wash my car any time. But they often have only one lane open and is someone in front of you is buying a membership it takes FOREVER. It's ridiculous. There are two lanes and they just let a line of ten cars, backed up to the road, just sit there while they take 20 minutes to sign up a new member. read more

Zips Car Wash - Waiting in line for twenty minutes. - Car Wash Near Me - Asheville, North Carolina

App doesn't work on iPad, iPhone, Android, or desktop website login. App froze up when attempting to add new bank card, crashed and went away. Nobody answers the telephone, but when the do, they can't do anything because they can't take card information over the phone. They also tell you to go to the location where you first purchased your membership, so I did that and the attendant told me that his card machine was not working, which I don't doubt because nothing except for the car wash itself works. I feel really bad for the people who have to work here. read more

Went this morning for a wash in east Asheville , its now 18.00 , unless your fool enough to get the 12.50 per month wash club, I was told its almost impossible to get them to quit putting it on your credit card once you join. As I understand it , A Texas company bought it. On top of that the car did not come out clean and they will not run it through again unless you buy the high dollar wash...Find another car wash , I'm sure there is a better one near by. read more

GO AND SEE HEATHER!!!! SHE IS KEY TO TOUR EXPERIENCE! Heather- the attendant and manager on duty went WAY above and beyond and even mentioned it that they were running a deal to make my first month at $10. In a time when customer service has been absolutely thrown out the window, she shines and restored my faith in us fellow working folk working to help fellow working folk. Ha! read more

Organized and automated car wash with free vacuums. It is a simple process. Pull up to the touch screen and decide how much you want to spend today with the bottom at $7 for wash and dry. The machine accepts coupons, cards and cash. Allow your car to go through the tunnel and get buffed and blown, then pull around to the vacuums. Unlimited vacuums but you may find that they suck. Or like today, they didn't suck very well. Vacuuming wasn't the main reason for my visit so that was not a major concern for me. The car was clean, it got all the important spots including the roof and the wheels. And for $7, not bad. [Review 12706 overall, 18 of 2020.] read more

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It never gets my side steps, my tailgate or back of cab clean. It does not wash the under carriage and the last time it did not my bed cover clean, just streaked it up. read more

Total garbage. Male worker was asleep at the desk when I tried to go through. Nothing was running, vacuums were stopped and cleaning supplies was put away before closing hours. Employee refused to give a drying towel after going through. Car wash itself going through was one of the worst. Car still very dirty. Don't waste your money dealing with the staff and wash quality here! 0/10 read more

This is what a $25 dollar "professional" car wash gets you. The back wasn't even washed and the wash didn't rinse the soap well either. Don't waste your time at any Zips carwash. Much better washes elsewhere. read more

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Probably the worst carwash in Asheville. The equipment is usually broken so you do not get the full value of the wash. If you are dissatisfied the attendants direct you to the website that is unresponsive. Save your money and drive a dirty car. read more

This zips is not at the level of quality of the other zips in town. Though your car comes of clean the parking lot is always filthy, trash cans overflowing and there are never enough bays open. The staff never comes out to check on patrons and there's an overall sketchy vibe. Save your money and go to any of the other zips locations in Asheville. read more

Yuck!!! I washed my car and the guy sitting on his phone gave me two dirty towels to clean my car I asked him why and he said I don't have clean towels.. my fiancé went after him and another guy gave him two additional dirty towels .. so gross and unhygienic read more

The belt your car rides on goes too fast, leaving the car unclean. Yes, they generally let you pass through a second time, but takes effort and frustration. Vacuums are fair, could be stronger for cleaning. Membership?? Try to cancel and the aggravation begins. I ended up reporting to Amex to stop the membership due to Zips customer service giving me lip service it would be taken care of and a confirmation email would be sent from Zips affirming the canceled membership. Didn't happen, so escalated to the next level with my credit card company to complete what should have been a simple cancellation. read more

Set in line today for a wash. I have auto pay for 2 cars. I was told a lot of customers had to renew their account? The gentleman at the gate didn't understand either. He was nice enough to open the gate and leave without a wash. read more

I'll probably never go back. It cost me $12 to get my truck wet but not clean. I asked the guy if I could go through again since my truck obviously was not clean he said no. A car wash that does not clean your car is not a true car wash. Zips car Wash is a scam I advise everyone to go somewhere else. read more

Have been getting double charged for my monthly subscription! Still waiting to hear back on a refund!

My first time in resulted in $600 damage to my van. Four trip back to the location and several phone calls and emails to get a response to my claim. My claim was denied because I should have been aware that it is not a brushless car wash (so I should have expected damage?) and they do not cover vehicles over 7 years old. I hope an attorney will find enough complaints in western NC to start a class-action suit against this terrible company. read more

Zips Car Wash - Broken rear window wiper motor. - Car Wash Near Me - Asheville, North Carolina

I paid $12 for a basic car wash which is steep but it was mostly to just use the vacuum at the end. After the wash my car looked exactly the same!! when i used the vacuums it wouldn't even suck up small crumbs, even though it was working. I basically threw away my money and left with the exact same amount of dirt as I came with. read more

Whatever you do, do NOT use ZIP's carwash, I purchased a new vehicle, had it exactly 2 weeks and 2 days, took it through ZIPs on Tunnel Road, they damaged my new BMW, refused to pay to have it fixed, even though they have cameras from every angle to prove my car was in perfect condition before entering the car wash, they refused to pay for my repair. I even contacted the CEO, Gene Dickens several times by email, and he did not have the decency to even respond back to my emails. If you want an excellent car wash, I recommend Heroes Express Car Wash on Hendersonville Road. read more

When you spend the amount of money that we spend on a car wash you think there would be attendance to assist you but there is not today we had to go fine somebody in order to help us with our car cleaning because the car wash was unattended when you have four vehicles waiting for service something needs to be done this has happened more than one occasion that's why I give it a one-star and thinking about canceling my membership my time is money as well as anybody else's read more

When I drove up to the gate a zips employee came up and clicked on the wrong car wash resulting in me being charged 25 dollars for a basic wash. He told me to go through the wash and then come by the office and he would take care of the mistake. I did what he said and then a different employee said there was nothing they could do and to 'contact corporate'. I did that and 'corporate' told me that because I got a wash there was nothing they could do. Specifically said: "Thank you for contacting us! Unfortunately, I am unable to issue a refund due to the usage of the wash. If you have any further questions please contact us!" MAYBE if I had made the mistake I would understand. Ridiculous and inexcusable customer service. AND the car wash itself is in dire need of service as it hardly washes the car. STAY AWAY. read more

Lousy pay for employees, equipment often broken, vacuums are clogged, needs more staff, one sweet young woman was running it alone. She did the best she could do. read more

Pretty sure they're reusing dirty water. Dont take a black vehicle here. I left with my black truck being dirtier than when I got there.

I love coming to this car wash. I come here at least twice a week. The manager Dwayne is super awesome and is always on point when asked for or about anything. Most definitely have a good one. Good price good people . read more

Great wash facilities. people are nice and attentive!! George V. Raleigh, N. C. read more

Once you get started on a membership you cannot get it to stop. They will keep billing you even if you sell your car. They have proof that I called yet still billed for 3 more months at $40. Be careful if you get a membership. Watch what they bill you if you need to stop. read more

They did awesome job on Mt car . Andy the guy working there was so helpful and had the best personality. I wud definitely go back Again.

first, I ordered a car wash online, basic pro, and received a notice that my payment has been received and I would be getting an email confirmation and code shortly. After 20 minutes, and arriving at the car wash on Tunnel Road, I had still not received a receipt or the code to get my car wash. After speaking with Adan on a " Chat" for 15 minutes I finally received a code to get in to the car wash. I should have saved my time and the $23 that I was charged because that was the worst car wash I have ever had! The tires and rims were still filthy, there were bugs on the bumper, windshield, and headlights. There was also dirt along both sides of the car below the doors. I will never get my car washed again by that company and you should avoid them at all cost because you would just be wasting your money.!! read more

I just had a most amazing customer service experience at Zips! My car was covered with detritus from a shedding Crate Myrtle tree. It had been on there for 24 hours, but it had occurred to me that if I didn't get it off pretty quickly, it was going to damage my paint job. So I pulled into Zips. While I was fumbling for a credit card, Buddy the manager came sprinting out to tell me that these blossoms wouldn't come off with an ordinary wash. For free, they had a bug solution in buckets, and he would show me where it was. Which he did... sprinting around while I drove. Then he wanted to make sure I got a good result, so he upgraded me from the basic wash to the top notch one. What a sweet guy! Totally taking his job seriously. And all with such great personality. It might be worth a mention that I'm no cute young thing... Almost 60 years old, so it had nothing to do with that. Just a great manager doing a great job of customer service. I am super impressed! read more

Always broken and they don't tell you before you pay..then they just tell you to go back through if you ask for a refund.

Lousy job on the (overpriced) wash, vacuum hoses were horrible... had to try 3 different ones to get one that had even mediocre suction. Lots of litter all over the place. Stay home and use the garden hose. read more

I purchased a car wash one car wash then I check my bank account and I was charged $45 for the membership which I did not agree to I then had to contact customer service for a refund of the $45 well guess what there is a $35 cancellation fee so I now have this money I live on Social Security and this was my food money these are the biggest Crooks I have ever seen read more

Another cold ass day but perfect service as normal lol funny never knew your mgr Dwayne had days off we missed that beautiful smile..