We used this hotel for our wedding block this past weekend and our guests loved it!…read more We mainly liaised with Pranav, the sales manager and he was so responsive and thorough all the time. He was honestly one of the best wedding vendors we had to interact with! We were able to negotiate a great rate for our guests and they all commented on how clean and nice the hotel was. The front desk staff was phenomenal. They handled distribution of 100 welcome bags to our guests and did everything to make us feel stress-free and at home. My hubby and I actually spent six nights and we felt really at home. We also held a couple of events in Ballroom B: a pre-ceremony lunch and the afterparty. Both events ran fairly smoothly with the help of the hotel staff. Unfortunately, there were a few hiccups with the service we and timely communication with the GM who handles beverage service. This was really quite stressful. While our afterparty ended up being awesome, the bartender started out charging our guests, and they hadn't cleaned up after our previous event like we had discussed. All said and done our guests loved the hotel and it was great to be able to have a space of our own for the afterparty. That being said, I would recommend them for sure for a wedding block, with the warning that if you are planning to make use of their event spaces you'll need to really be on top of the manager.

2.5 stars, rounded up because I am feeling nice…read more The good: Free breakfast Of the Marriott properties in Durham, this is the best gym (but it's by no means all really good one) The bad: Rooms are DARK and big but super oddly arranged. Beds are meh. The area is weird. You have to cross the highway to get to anything in downtown Durham. It's always the most expensive of the three Marriott's in town for some reason. Not my preferred hotel in Durham but I'll stay here in a bind.

Every employee was absolutely wonderful. Any problem we had which rarely happened, or when we had…read moreto keep extending our stay they were very gracious and helpful.

I checked in for an appt @ the university hospital and my stay was not good. In the door someone…read morecommented on my dress. I was wearing sweat shorts and a t-shirt for my long day driving. I guess I looked "homeless". The 1st room the TV didn't work. The next room the curtain chain broke with one pull (I'm 62yrs old 114lbs stage 4 cancer patient) I can't tug hard. I ask them several times to fix it and no one came. I could not sit in a dark room for 2 days so I had to climb up on a rolling chair and tie the thing up. No taking it down at night. I asked to change rooms again but they just said you're checking out tomorrow. 2 night stay no TV, no window curtain, no service, no good! Tried to up load pics- denied. Shocking!

Everything about this place was awesome! My grandkids loved the indoor pool and the outdoor…read morelounging area was great - it was so nice having cornhole, Connect 4, and a bunch of other board games to play. Our rooms were comfy and clean and the air worked great. The freshly baked chocolate chip and sugar cookies hit the spot. Breakfast was better than the other Hamptons we've stayed in - lots to choose from - from cheesy omelets, make your own breakfast sandwiches, waffles, really good fruit salad, toast and bagels, etc. The service was top notch from check in and through our whole stay. We've already decided that this will be our go to spot from now on on our annual trip back home from down South. Great place!

I love this hotel, it's my second time staying in a year. It just feels much more expensive hotel…read morethan it actually is. The beds are supportive and comfortable. Everything feels clean and new. There's so much common space from the dining room, to the large adjacent sitting room, to the outdoor sitting area/tables. I've had an excellent interaction with a staff member who quickly resolved an issue for me. One of the reasons I came back to stay again is because I find the rooms to be very quiet, but you can hear some cars go past. Cars I can tune out, loud neighbors I can't. Also the breakfast is varied and they have some items that are a bit healthier like chicken sausage (in addition to pork), and 3 kinds of eggs (boiled,scrambled, and sunny side up.

The pillows were old and knotty inside The bedding was too…read morelightweight There was a lot of noise outside late at night It's close to an overpass known as a huge homeless encampment and homeless were wandering around Parking was limited We had to park at their sister hotel The Hampton Inn We were concerned about our car overnight One elevator for a 7 story hotel that stopped on every floor and was always full. Breakfast was not complimentary like The Hampton Inn which has nicer rooms than what we just stayed in. We decided to leave a man watching tv drinking a beer in our room since so many homeless were around.

James and Melissa... again, no words can describe the hospitality you two, your staff and your…read moreamenities have provided for my husband and myself these past 4 days! Your kindness and gratitude has helped me immensely during this grieving period. Your heartfelt condolences, generosity, and always checking in with me has honestly meant the world to me! My angels.. thank you, thank you! The hotel grounds, the lobby, the restaurant, the rooms, the food, the buffet, the staff all EXCEPTIONAL!!! It's all been soothing, clean and quiet! My experience and my stars cannot convey to your GM how special you two are! James, again, your compassion and love it just transcends through you.. you were there exactly at the right time for me! You my friend, are meant to be in customer service/ hospitality/ management.. all of the above! Thank you all.. 5 stars everyone, definately recommend! Love, from Santa Barbara!

You had me at Westin bed! Was here for work recently, for a very short stay and I was exhausted. So…read morethe ease and kindness from everyone here, from the shuttle driver to the employee at the front desk, made this a very nice experience. It's not the greatest location, so when you're in an area where there's nothing to do, I think a nice hotel makes everything feel better. Like I said, I was exhausted, so as soon as hit the bed, I slept like a log. There's just something special about Westin beds. The bathroom was so spacious, as is the shower in said bathroom.... I feel like it's the kind of shower the promotes not showering alone. The hotel was clean, comfortable, and modern and what I expect from a Westin. I look forward to my next stay here.

We had a lovely stay here for baby girls birthday! The hotel is slightly expensive but it's worth…read moreit. You are surrounded by everything and can just walk to get to restaurants, the movie and target. The rooms are very spacious, clean and modern. The staff is friendly and very helpful. I love the gym and the pool area seems really nice. I'll stay again

I really enjoyed my recent stay at this terrific mid-priced hotel in the heart of Chapel Hill,…read morewhich welcomes guests with a distinct college sports theme that celebrates the town's Tar Heel heritage. From the Dean Smith and Michael Jordan guest room artwork to the basketball court play area on the third floor, the whole place feels like a giant pregame pep rally. My standard balcony room was clean and cozy, with a comfortable queen bed and a decent-sized bathroom. Parking is conveniently located in an attached two-level deck that's a bit tight but gets the job done. And the convenient West Franklin St location, just a short walk from the UNC campus, makes the Graduate an ideal spot for anyone visiting the university for a ballgame, a student tour, or just to check up on your Tar Heel. There are a number of restaurants and bars within walking distance, including the Crunkleton, He's Not Here and Carolina Brewing. Don't want to leave? There's also a small restaurant and bar right off the lobby. Reservations can be tough to secure on gamedays and graduations, so book early. But if you can manage to score a room here, you might just discover your new favorite lodging spot in Chapel Hill.

What made my stay was the assistance I received from Faith and Randy. It was kind of them to care…read moreenough about my comfort to check on me several times and address my questions and concerns. It's amazing when you receive such personalized care. Many thanks to them for their kindness, their actions made it a 5 star stay! Kudos to management for hiring such great staffers.

I checked in around 7pm on a Saturday for a one night stay…read more I was not given a mobile key and my room ahead of arrival, which has been the case for every other hotel I've stayed at this year. I booked my reservation with a card that I always use for my hotels. I asked front desk to charge that card (which has never been an issue with other hotels).I was told that I needed to physically wipe the card for incidentals but I didn't the have the physical copy, only in my Apple virtual wallet. I asked if I could just use a different physical card just for incidental charge and they charge the card I booked with for the hotel reservation. The staff member told me yes. However, when I checked my account after stepping to the side, I saw that she charged me the room rate only (no incidental fee!) When I asked her about it, she said that was the "only way" to check me in and couldn't separate it. This is concerning because she had just told me it was possible. I am more concerned that when she saw she couldn't do it, she did not inform me at all. She told me that a manager would contact me if I wanted to use a different card but a manager never reached out to me before my stay ended. I can confused as to how they say they were unable to charge the card I booked with because let's just say I did a late cancellation or didn't show up... they would have charged that card... I will note that this was my second time here at this hotel and later found out (through customer service rep) that some hotels require a physical card when you stay there the 1st time but typically not for subsequent stays. I'm titanium member and she didn't acknowledge my status or tell me about the lounge access or ask me how many keys I wanted... these were all things she did for the guests who checked in after me, which is witnessed. After she was done checking in that guest, I asked her if I would have access to the lounge (which is the delta pantry). She told me yes. However, when I went to go to the pantry, I didn't have access, so I had to return to the front desk and get a new key. I also had to go back to the front desk to ask for the mobile key, which I requested when I checked in for the app. She told me she would sent it to me. Needless to say, I never got it. I also had to go back and confirm my late check out because the app only showed it as being "requested" but not granted. When I asked, she told me "I see the request" but never said it was granted, which led me to ask the follow up. At other hotels, they tell me about the hotel, tell me my late check out if confirmed, acknowledge my status, and use the card I saved on file. This check in experience was very dry disappointing to say the least; I should not have had to go back to the front desk 3 times to address issues and receive what should've been exemplary service from the beginning. Outside of the check in experience, the hotel itself was fine with no issues. I had a pleasant stay during my first visit a couple months ago as well. Parking is free, which is always nice, and they have a 2 on site eating establishments. I did get breakfast from one of them and it was enjoyable.

Delta Hotels is a Marriott property located in Durham at the Research Triangle Park. It was very…read moreclose to I-40, so it was convenient, but not close enough to hear any traffic noise. I didn't hear airplanes either. The hotel offers free parking and has a complimentary shuttle to the airport. The hotel was renovated in 2021 or 2022 when it became a Marriott property. So it has a modern style, with painted hardwood floors, clean lines, and an open shower. The room had a reusable carafe and hydration stations on every floor. Check-in went smoothly and was pleasant. I was given a layout of the hotel. The fitness room is located on the 1st floor, and the Pantry on the 2nd. I was given a card with the location of things and how to connect to WIFI. My room was clean. I checked the lotion bottle first thing, and this one was new, thankfully. The tv was a good sized and the remote control was in plastic to show it was disinfected. The tv had a lot of stations, I stopped scrolling at 100. My interest was in the March Madness games this time, but I like that there was variety. When the sun was up and light was coming in the big window, there was enough lighting. But I found it dark at night with no overhead lighting and shades on the lamps. The shower was a walk-in without a door and was a good size. I would have liked more water pressure, but the temperature heated up quickly. The hotel has a restaurant on site that I do not recommend, but if you are Platinum or above, there is a Pantry available on the second floor. It was kept well stocked during my stay with water, juice, soda, granola bars, chips, bagels, cereal, apples and a candy machine. The coffee maker was broken, though. Overall, I enjoyed my stay here and would return.

Our reservation said check in is at 3pm. We sat in the lobby for almost 40+mins waiting for a room…read moremaking us late to our event we were attending in the area. We even saw people get rooms before us who walked in after us. The receptionist was less than sympathetic about getting our room or giving some type of discount. I will be using a different hotel the next time I visit this area. This hotel was optional and we could have stayed somewhere else local. They wouldn't allow us to cancel or we would be charged, because it was same day. Pull out couch didn't have sheets, comforter or pillows. They had to "check" to see if they had it. Remote was damaged. Couldn't use all of the buttons. Let's add, if you are anywhere near the elevator, you will hear chimes all night and day. They didn't give us a wi-fi password.

We had a good experience staying overnight at this hotel…read more Entering it was a bit scary at night lol as it was surrounded by tall trees but we were able to spot the hotel easily from a distance. Parking lot was full but we didn't have any issues getting a room. Our check-in was smooth, room was clean and bed was very comfortable. Unlike mentioned in other reviews, fortunately we didn't hear any loud noises from the hallway or the next rooms. I'd certainly recommend it for short stays.