Since the small 9-passenger limo was not available, we booked the stretch Hummer, which was much larger than we needed, for a trip to the theater and dinner in Denver. The driver (apparently a podiatrist) suggested that our party "just crawl in on all fours, like most riders do." Considering that no one in our party is under 70, that came as an awkward surprise.
The trip to Denver was uneventful, although the heat blasted us the whole time and we tried our best to adjust it.
The temperature was 5 below, when the drive back to Fort Collins began and the heater stopped entirely, sending a heavy exhaust smell into the limo. The driver seemed unconcerned about the exhaust and handed back an old comforter to replace the heat, rather than stop to resolve freezing temps in the back of the limo. The temp in the limo was 40 degrees at most and our guests were extremely uncomfortable. It was embarrassing to have to apologize for Longest Limos' pathetic service and disregard for their customers.
I should have been suspicious of a company that will put a $100 deposit on a credit card, but expects full payment and a sizable tip in cash at the end of the trip. I paid a total of over $700, and gave the driver an undeserved $150 tip, rather than argue about the service in the 5 below cold.
Upon requesting a partial refund for the lack of heat and uncomfortable 60 mile trip back to Fort Collins, I was told (by Tad?) that Longest Limos wouldn't do a refund, because the non-functioning heater was the "driver's responsibility." Tad asked how much the tip had been, and said he'd contact the driver to refund the $150 tip.
But, I never heard from them, so I called again and--surprise--the driver would not return the $150 tip. However, Tad gushed that we'd be given a $300 credit on a future limo trip. He couldn't understand my lack of enthusiasm, despite telling him we would never do another limo trip with his company no matter the credit. Fearing a negative review, he texted me several days later saying he could give me a $400 credit. I said, "Put it on my credit card and we're good." That, of course, never happened.
Throughout the whole refund discussion, Tad was insulting, unprofessional and acted as if I was the one who was out of line, because I expected heat on the return trip.
I made a big mistake in not reading this trove of negative reviews before I booked with Tad. I just read his responses to the negative reviews on their website and they are hilarious! Tad whined to me that they're having "trouble staying in business." Maybe the disregard of customers, shoddy service and poor customer communications have something to do with it. read more