I get it this is Boston, but the front desk staff is beyond a level of rude I could comprehend. A wait of 45 min was given so I arrived back at that time and they essentially insulted my intelligence stating you haven't received a text message and you must wait an additional 45 minutes. If I could make any recommendations, hire a more friendly staff and one that understands the concept of time management regarding scheduling. read more

I am Irish and travel back and forth to the US (now my home) and was using this lounge because Aer Lingus has unfortunately been moved to this terminal (it was previously at terminal E. The move was not a good one, for several reasons but this review is about the lounge! It's reasonably large but is usually pretty full; it's easy and pretty cheap to buy entry if it's not included with your flight (Business or First Class). The bar is fine and pretty well stocked but the food selection is pretty pathetic: one self serve hot option in a common pot and the rest was basically a hummus plate. There is a good coffee machine but no desserts or snack options to accompany them. Would it kill them to add chips or cookies? This space does not really qualify as business class, and certainly not first class. We left to board our plane and found out shortly afterwards that there was need for a gate change, which caused a delay of over an hour. We could have gone back to the lounge but it has no attraction for us. We would have done better sitting at one of the bars or restaurants. Definitely not worth it. read more

"We are too full for Priority Pass". I've never been turned away from a lounge before when it's not truly near full and certainly not blatantly prioritizing some programs over others. Very disappointing. They have the right to turn people away but.... The lounge within view had many/more seats open than occupied, everyone was relaxed on the inside, and quiet nice and calm. No one else was coming in. If they were truly filled to brim or only had a few or small percentage of open seats for first/business class customers, it'd be understandable. However, more professional lounges accept more patients when this empty. More professional would have been "when's your flight? Let's see if we can make it work" or a "here's a couple of bottled waters and a snack, sorry" if absolutely full, as other lounges have do when full. read more

It's pretty sad that lounge access is offered, but can't be utilized because it's overcrowded. We signed in at 4:30 and at 5:30 there are still 13 names on the list that won't be able to access the lounge because their flight will be leaving in less than 30 minutes. read more

The Lounge - You're better off waiting at Jerry Remys if you have the Priority Pass. - Airport Lounges Near Me - Boston, Massachusetts

If you have a priority pass, it's highly likely that you may get waitlisted. Not sure how they prioritize which customers get to go in first but priority pass users definitely get the end stick of it. Nothing fancy here. Food is average at best (salad bar, soup, sandwiches, candies, and drinks). Really people come in here for the drinks and access to their bathroom which is a lot more private and clean than the ones outside. Good luck getting in here but if you do get in, don't expect anything spectacular! read more

Great food spread and free drinks in a very small lounge at Logan terminal C. The hot food buffet and alcoholic beverage station makes up for the uncomfortable and limited seating. Here, you will need to make new friends to find a place to sit due to the clustered seating. The buffet has hot soups (quite good!), sandwiches, wraps, Crudités, and TONS of grab your own bottled beverages below the buffet in coolers. I sipped sparkling wine, chatted with my seat mates and stocked up on waters for my journey! Nice! Plus, they do announce boarding flights so no need to go to the gate until it's time! read more

The Lounge - Chairs... in the lounge - Airport Lounges Near Me - Boston, Massachusetts

Its as if someone made a checklist of the minimum acceptable features for an airport lounge and did exactly that. Nothing more.

I thought this lounge was quite fine on the Monday morning I visited. Small but decent selection of breakfast items and ample space available. Staff was attentive and friendly. Many of the previous negative reviews seem driven by access issues, which I didn't experience (used Priority Pass). read more

Complete BS. We showed up before our flight hoping to get a quick bite to eat. We were told that the lounge was "reserved". We called priority pass who told us we could go to the Jerry Remy something or other. When we tried to find it it required going back out of security? Who needs that hassle? So in other words if you're using priority pass for their crappy simple prepackaged food and pancake machine that NEVER works, don't bother. They only let you come in when it's convenient for them read more

Hire some people that can speak and understand English. Am I asking for too much? I'm canceling my Priority Pass membership. So bad.

Got here at 10a and very quiet. Desk staff friendly and accommodating as I had a colleague joining me who was on her way. No problem. Very quiet which is nice. Not especially clean though. Basic food options but good selection. The coffee from cappuccino machine had an off taste. Better than the gate though! read more

The Lounge - Airport Lounges Near Me - Boston, Massachusetts

Limited food offerings; furniture a bit worn; dirty floors needed cleaning.

Looks pretty solid but if your coming in on PP, note that they limit that during the Air Lingus flight times. Nice bar selection and snacks, buffet looked rather rough. read more

They have OJ. Lots of it. Is very important to me at 0600. They opened the doors 2 minutes early at 0558. Yea! Comfortable chairs. Limited food selection. But, they did have Tabasco for my hard cooked eggs. Way better than sitting outside with the hoi polloi. There is some deferred maintenance and it needs a deep cleaning. read more

Worst of any airport lounge collections I've visited! Very few amenities and very sparse decor. Plus check-in girl had bitchy attitude. The young millennial definitely felt entitled to be in power at the front desk. Terminal C near 19. - better off finding a bar. read more

I appreciate that they had more vegetarian-oriented options than the average lounge. Particularly the vegetarian lentil soup. They've also got a nice long table with plenty of power outlets located alongside a tarmac-facing window. Good spot for comfortable productivity. read more

Priority passed it. I was kind of nervous because so many people have expressed here that they were turned away with PP. I arrived at 4:20pm on a day full of cancellations and delays due to the weather and was gearing for the worst. I did peek a waitlist with 2 names on it on the counter, but the last at the counter let me right in with no problems. I will say, it is packed. Can't really tell the distribution of business class to fellow priority passers, but regardless don't assume you'll get much privacy or peacefulness. There are, and will be, a wide array of people chatting away on their phones. Outlets are very limited, you'll have to scope along the wall corners for any. The small tables to place your food on are pretty scarce, so good luck. Bathrooms are within the lounge and kept clean. A person coming around with a cart to clear empty bottles and finished plates was not seen that often. The free WiFi is the airport WiFi. I will say that despite what other reviews have said, everyone was very friendly and nice. In particular, the bartender striked up a conversation and acknowledged me as I was approaching. The drink selections at the bar are pretty good and plentiful. The food is okay. I came starving, so I sampled a little bit of everything. The pasta salads and cheeses were pretty good. Vegetable platter came out often, the only sketchy looking ones were old looking celery stalks. The soups are kept hot which was good. The clam chowder was kinda gross - it had more of a cornstarchy kind of thickness. The tomato basil though was delicious. Drop a cube of cheese in it to let it melt for some extra goodness! They had instant ramen cups (chicken flavored), which I actually went for because I love them. The hot water next to the ramen is definitely not hot though, so hopefully you like your noodles super al dente (which I actually do, love that extra bite). There were a variety of sandwiches, from veggie, roast beef, Turkey, to chicken. I mostly ate the filling (ie. meat and cheese) and left the bread behind. Overall it's a satisfactory lounge. Really the only con is that it can get quite packed, which is why I assume they tend to turn PP away. read more

The Lounge - A little bit of everything - Airport Lounges Near Me - Boston, Massachusetts

It's right in front of gate C19. Odd for a lounge to be so tucked deep into the gates. Got there around 9:45am and had no trouble getting in as it was pretty empty. Minimal food selection: build your omelet, instant oatmeal, cereal, hard boiled eggs, yogurt and fruit. Full bar! They opened a new bottle of champagne for my mimosa. Staff is nice. Don't have high expectations folks, this ain't the Ritz Carlton, but it's decent enough. read more

Long Lay-over. My $40 was worth it. I was able to sit at a table, spread out my electronics, and lounge out. Coffee was by a machine. Like other reviews, it is not like a Keurig so I was a little confused. Food - there was a variety but nothing over the top. Sandwiches, salad, soup, sweet treats, etc.... Bar - there was an open bar. Internet - Provided faster speed so I was watching my satellite, Netflix, YouTube, and Hulu shows with no issues. Overall - I was very comfortable for the 6 hours I waited for my next flight. read more

These folks are participating in too many frequent flier networks, so there are maintaining a huge waitlist and not letting most people in... inside it is okay but nothing special. Not recommended. read more

Bottom 10% of the lounges I've been to. Cons: Worst espresso machine. Front desk employees eating when approached. Employees unable to explain wait list timing. Uninspired food selection. Lemonade labeled as "lemon infused water". Pros: Decent seating. Nice natural light. Decent normal coffee. read more

I was expecting a little less after reading the reviews, but I have to say is not as bad. Anna did an outstanding job serving and was very attentive, despite The Lounge been packed. I will say that was the plus! The minus is that the place is small and crowded. The food is good, well light but hello! If you are traveling a "red eye" you want to eat light. They have plenty of beverages to choose from (alcoholic or not). Women bathroom is clean and cozy. As I said is a small lounge but not as bad as I thought. The chairs are comfortable, and they have an area close to the food where you can charge your electronics. They also have some cubicles that are more closed and familiar. PD I did not use the coffee machine, but my dad did and he figured it out quickly, the result, pretty good coffee. Not a top 10 Lounge but not that bad. read more

Nice place to relax adjacent to gate C19 in the JetBlue gate area. Offerings vary from sandwiches, soups, chips, crudite, and many beverages. Full premium bar to enjoy free of cost. You will need your Priority Club Membership Card to enter. Nice and clean location to await your flight far away from the hustle and bustle of the airport. read more

The Lounge - Airport Lounges Near Me - Boston, Massachusetts

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Came on a Tuesday afternoon before our JetBlue flight using Priority Pass, and it was so crowded - could barely find a seat. There were espresso machines, a small selection of teas, finger sandwiches, clam chowder (which my boyfriend thoroughly enjoyed), and assorted drinks and snacks. Decent, but not great and way too crowded. read more

Absolutely worthless. Stopped in today before my flight out of Logan. The Lounge was only half full, but they turned our group away (we were Priority Pass). However, if you were flying a certain airline, they would let you in. Just another reason to not bother with Priority Pass, it is a worthless "benefit" for Amex Platinum members. read more

Not only is this place small and filthy(!!!) but they lie in order to get you to go and pay the entrance fee. I qualify for the priority pass but don't have one by choice, and told them that, they told me it was fine I would not be charged, and I should come down (giving up my comfortable space at a restaurant to do so). Then, I was given some cock and bull story about a rebate, don't fall for it!!! Total crap and not worth it!!! read more

Like others have said, Priority Pass isn't welcome here. I fly out of Terminal C frequently and have yet to get into this lounge, even with 1.5 hours to spare. The front desk folks usually cite a 45m wait even when the lounge is empty...and act as if you are inconveniencing them. This has happened three times to me thus far. Recently, I dropped by the lounge and was quoted a 45m wait time despite the lounge being fairly empty. I returned 30m later to check on my standing and was made to feel unwelcome for asking - the front desk cited another 45m, saying that they needed to have other membership-holders leave before I could enter. They knew my boarding time was approaching but would not make an exception, though I just wanted a quick drink, and said I'd need to keep waiting. Then, two minutes later, after I've left for my gate, I receive a call saying capacity just opened up. Seriously? A minute before my boarding time. Please do not bother with this lounge unless you have 2+ hours to kill and your gate is right next door. It really shouldn't be listed on the PP site, as others have said. read more

Stopped in with Priority Pass at 7:30AM - 10:00AM on a Saturday morning. It was full-ish, but still enough seats to easily find a quiet corner to ourselves. Breakfast spread was a little disappointing: bagels, yogurt bar, weird pancake machine, and some Nature Valley bars. I was craving a tomato juice but couldn't find any (though they had apple, pineapple, OJ, and grapefruit mini cans). One of the decently complex coffee machines is always a welcome site as well. A few kids running around, a few business travelers. Pretty middle of the road overall. Very nice staff. Can definitely see it being a PITA when more crowded, but early morning seems to be an OK time to camp out here for a while. Farthest corner in the back has two dividers and a window wall - best spot in the house by far. read more

They stopped taking Priority Pass for no apparent reason. I went through security specifically to get to this Lounge as my flight was out of C42 on the other side of Terminal C and I had a half-hour to kill. As I walked into the empty lobby there was two people sitting at the desk looking half-dead just staring at me. I usually wait to be called up to a counter out of courtesy, but clearly they weren't in the mood to even speak to a customer. Even as I walked up to the counter, just awkward silence and staring. Is it that hard just to muster up a "Hi"? As soon as I pull out my Priority Pass, the guy on the right says I can't take any Priority Pass members right now till 5:05pm. I glance over to have a look inside and more than half the seats were empty. This Lounge is one the shittiest ones I've been inside anyway, don't go out of your way to come here. read more

There is a long wait for priority pass ...the lady at front has attitude, I have been waiting an hour...the lounge is full of mice, disgusting read more

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For priority pass members, I would avoid this lounge if its not convenient for you. Its pretty dirty- from the carpets to the chairs- and there's a very limited selection of food and drinks. Also not a lot of places to charge up. Probably best to swing by (if you're in the area) to grab a snack or two then head out to the terminal. Front desk was friendly- so there's that! read more

I would give it zero if I could. Poorly managed. Always a waiting line. Despite being half empty they don't let people in.

The most ridiculous coffee machine I have ever seen. Goofy little pouches in goofy candy flavors. Long line takes forever while everyone figures out how the thing works and chooses their precious flavor. Food is hit and miss. Last week it was fine, this week it was messy and very picked over. The staff however is very nice. read more

Over an hour wait with visible empty tables. Do not waste your time, this place is useless.

Rude staff, below average food, they don't have half of the drinks and have to ask for it. They have a board that says they accept priority pass but they basically don't let people with priority pass get in even if the lounge has no people. The put people with priority pass on waiting list that they never care to call or look at so if you have priority pass don't even try read more

I have now tried 4 times now to get into this lounge with no success with my priority pass. I came here on Saturday at 4 pm. The lounge looked half full at best but they were still asking for names and a phone number as usual for their "wait list". There was 20+ names on the list, some with a departure time that had already passed and when I asked the receptionist if every name on this list was still waiting, she replied yes they are all waiting and it was at least a 45+ minute wait.... what a joke of a lounge, priority pass needs to dump them! read more

Priority pass if you are seeing this, PLEASE DUMP THIS PLACE! Doesn't matter the time of day, they tell all priority pass holders to wait and when you look inside it is EMPTY! The waiting list takes well over an hour which in my opinion is ridiculous for mediocre food/drinks. Please do better. read more

My wife and I are frequent travelers and on Wednesday June 28th around 4 pm we checked into JetBlue flight returning to Long Beach. We went to the Lounge and were treated very poorly at the desk. I approached the counter, the woman at the counter looked us up and down (we were in casual traveling clothes) asked if we were members, asked to see our cards and stared at us with a condescending look. She then said we would have to wait 1/2 hour until the crowd lightened. Its true there is often a wait to reduce crowds but we could have done without her snarky attitude. Once inside our experience was passable, it was still crowded and we didn't have a table but it was ok. Jeannie read more

Entered as a priority pass member with my girlfriend. It was a little busy but plenty of seating and tables to work on. The food and drink selection is better than most lounges I've been to. They had Ichiban, Guinness and Black Label to name the highlights. There weren't any cooked meals but the snacks were pretty decent. They had the usual salad spread, cookies and tasty clam chowder. read more

The Lounge - Clam Chower, Ichiban Beer - Airport Lounges Near Me - Boston, Massachusetts

Sweltering hot. I am profusely sweating as I wrote this review. Literally the rest of the airport is a good temperature. But this place is a sauna. Don't come! read more