Booked them for moving out service not all of them worked diligently for the price I was charged- I had 3 bedrooms kitchen 1.5 baths, 3 ceiling fans for which I provided equipment and several windows and just sweeping the wood floors- there was NO furniture- there was a crew of 5 people, they worked slow were there for 4 hours and charged me $1,125 - some windows looked like they weren't even touched and the kitchen sink had to be redone in the corners which were never scrubbed- sorry I hired them read more

We used The Maids for years, and were generally happy with their service. But it was so inconsistent depending on the cleaning team! Some are great and some are just so-so. What drove us nuts is the pricing and the horrible office staff. First of all, The Maids are WAY over-priced. They charge about $100 more than other cleaning services company that I contacted for a quote. And having now switched to another service, I can definitively tell you that there is no difference in quality accompanying the higher price. Second, the office staff is TERRIBLE: rude and just plain awful. We are so happy we found a new house cleaner and don't have to ever deal with them again! read more

Upfront, they truly do a fantastic job. I saw one of their yellow cars driving around, and their website was impressive. I liked the idea of using a corporate company, knowing that they would be licensed, insured and bonded. HOWEVER, they are so expensive! We had recently moved to the area and didn't want to shop around a lot. We ended up paying over $1000 to have our home cleaned. Talking to neighbors with similar size houses, we learned we could have had the same quality of cleaning for $500-$600. Being in marketing, I understand the cost of doing business as a franchise. But a 5% royalty fee does not justify pricing $500 more than your competitors. read more

I used the Maids for almost 2 years. I was initially happy with them. It was expensive, but they did a good job and were finished quickly. However, about 6 months in, they did a price increase of $30 even though they were at the house for the same amount of time. Then, a few months ago, there was another price increase, this time of $50. There has been no change in the condition of my house, no other factors at play, just them asking for more and more money. There was also an incident where a new employee ruined the finish on all of my kitchen cabinets about a year ago. They had insurance, which covered the refinishing, but the new finish is not a factory finish and will never be the same. I was very kind to them through all of this and did not make a big deal out of it, though now, I am wishing I had handled it differently. I do not normally write negative reviews, but when I called them to discuss pricing today, I was told that they would take off only $7 per room that I removed, even though they are charging me WAY more than $7 per room to clean ($286 every 2 weeks for 14 rooms). You can find more reasonably priced home cleaners in other places. Do not waste the money that I did. read more

For wives birthday/mothers day called and set up appointment for a 2-3 hours of cleaning requested windows cleaned/floors and also dusting . Worst service/disappointment ever. cleaning the windows only means vacuuming the sill to these slackers! they didn't do anything they said they would and only cleaned 1hour and 45 minutes. I was still charged the full 280.00!!!! They never even wiped off the dining room table. Its just a large chain were customer focus and reliability/ quality of work is abysmal. read more