Let me start off by saying I have lived here since day one, and I have had two wildly different experiences in the first year and a half, and the past year. When Watermark owned this place, it was absolute luxury and extremely well taken care of, until JVM took over. They came in strong and fixed a few things that had broken during the time the property was for sale, but it stopped there. Since JVM took over just under a year ago, they've brought a new meaning to "luxury living with a twist." The twist is that this place is no longer luxury at all. The only good things about living here are the residents that have become family and the location. I wouldn't believe any of the positive reviews you read, as the office has all staff members soliciting residents for positive reviews at all times.
The walls are extremely thin, so thin that I can hear my neighbor sneezing through the wall or yelling at sports on the tv at all hours of the day and night. The furniture in the common areas has all been stolen and never replaced. Oh, and the "secure building" is anything but secure. The fob system is inside the elevator, so all someone has to do is sit in it and wait for the elevator to go to a resident floor and then get off. Keep in mind, there is also no call box to let guests in without having to go downstairs.
The pool is green at least every other week, with algae growing on the sides. The hot tub is even more horrendous, looking and smelling like straight sewer water by Sunday evening most weekends. The pool heater has been "on backorder" since November 2020, while somehow other properties in the area are able to get them purchased no problem. The tables in the pool area are all broken and have yet to be replaced. The carpet in the hallway is covered in stains, mostly from animal feces and urine. The parking garage is constantly leaking from the ceiling, rendering multiple spaces unusable. Not to mention, they now charge a mandatory monthly fee for parking without even offering assigned spaces. The elevators are consistently down or being reserved for move ins. The landscaping at the pool was all ripped out at the beginning of spring and has yet to be replaced.
They over communicate things that are seemingly not important, while failing to communicate extremely important things in a timely manner, like the week long testing of fire alarms. During the winter, I hope you don't like sleep. The fire alarms constantly go off at all hours of the night throughout the winter. While the apartments look nice on the surface, the longer you live here the more apparent the issues become. When paying for a luxury apartment, one would expect to actually receive luxury in return. Instead, when confronting the property manager, Tiffany, with issues and concerns, she gets defensive and raises her voice at residents instead of apologizing and offering a solution.
I renewed my lease this year despite some of my concerns and frustrations, and I whole heartedly regret that decision after just a couple of short months. This place is going downhill fast, so do yourself a favor and look elsewhere. JVM will lure you in to get you to lease, but once you're a resident they don't care about anything but getting more money from you and not spending it to resolve and issues throughout the property. read more