If I could give zero stars, I would. This experience was that bad…read more Roofworks advertises "Free Estimates" on their website, which is why we contacted them for a simple roof repair estimate after tree damage. We were clear from the beginning that we only needed to know how much it would cost to repair the roof. Whether a homeowner pays cash or later chooses to involve insurance is the homeowner's decision. What happened instead was unprofessional and, based on the circumstances, felt dishonest. They sent someone out who only conducted an interior walk-through and never accessed the roof at all. This is a standard Baltimore rowhome. A roofing company should know before arriving that roof access is required to provide an estimate. We were then told they would need to return with another person, making the first visit unnecessary and a waste of time. We later had a second scheduled appointment, which they canceled the night before, stating they had not received a State Farm insurance breakdown. This explanation does not make sense. Insurance paperwork has nothing to do with determining roof height, ladder size, measurements, or providing an estimate. If the first visit had been handled properly, they would already know what ladder was required. Despite this, the responsibility was shifted back onto the property owner. Our public adjuster had already provided a letter from the insurance company acknowledging expected liability, but even that should not matter. A free estimate is not dependent on insurance, and we could have chosen to pay cash. This resulted in our time being wasted twice. What is especially concerning is the lack of pricing transparency. The scope of work and cost to repair a roof do not change based on who pays. Conditioning an estimate on insurance documentation gives the impression that pricing may be handled differently for insurance-based jobs versus cash-paying customers. That lack of transparency came across as dishonest and misleading. ADA concern: I am a person with a disability, and scheduling appointments requires advance planning and accommodations. Repeated last-minute cancellations and shifting explanations created a disproportionate burden and showed a lack of consideration for accessibility needs. If Roofworks only accepts insurance-driven work or cannot provide a basic estimate without insurer paperwork, that should be clearly disclosed upfront. Buyer beware: Based on this experience, I would not recommend Roofworks to anyone seeking a straightforward estimate, transparent pricing, reliable scheduling, or reasonable ADA accommodation.

Edit: After posting the review, April resolved our remaining issue (thank you). I hope in the…read morefuture Roofworks will have a knowledgeable foreman check the install so their customers do not need to point out issues. If their customers do find issues, I hope they'll also be more responsive to concerns. A few of the issues: * Installed the wrong range hood vent and refused to replace it for over a month, even with written proof from the manufacturer that the vent was insufficient for the purpose. * Repaired a rafter and charged us for it without any prior communication. This should have required a permit and inspection. * Initially omitted kickout flashing that was explicitly included in our quote. On the other side of the house, thought this caulk monstrosity was acceptable for kickout flashing (photo). * When we pointed out the kickout flashing issue, the install follow-up guy was surprised to hear we were getting our siding replaced (which would have affected the flashing install). Their sales rep knew this and must not have told the team. * Initially installed a different ridge vent on part of the roof and only replaced it when we pointed out that it looked different. Follow-up guy said the install team must have used a random piece from their truck instead of what was specified in our contract (photo 2). * Customer service was poor beyond the sales quote. Installation team did not even tell us when they were done or do a walkthrough, just left. For $19k, I expected much better from the start. I recommend finding someone with a better process for ensuring quality.

I first hired AA Roofing in 2007 and they did a terrific job, and were honest & reasonable. I have…read morea 100-yr-old house and AA came back after some major structural repairs to redo parts I had to tear up - great job again. When I made some upgrades, they returned again and got tons of things done in two days. I recommended them to friends who also were impressed.

I had a roof installed by AA roofing in 2003 after a twister tore through our community. I checked…read morethe company out with bbb.org at that time and was impressed with reviews, A+ rating, and NO complaints. During lifetime of that roof, we NEVER lost a shingle after high winds, and inclement weather. I decided recently to have AA Roofing replace our roof once again to update it due to aging. As in the past, all personnel were courteous and very professional. Work was done in timely manner, and ALL debris was cleared after job was complete. We are quite satisfied with our new roof. Without hesitation, I would absolutely refer this company to neighbors, friends, and family.

Very bad， the people just did it in 10mins and it started blocked in two month…read more called and asked for another service....

These company is Awesome. Danny and the crew did the best work ive seen. They replaced gutters,…read moresoffit and fascia and cleaned up was like I never had any work done on the property. From Ken, the estimator, Brianna and the administrative staff every question was answered, follow up calls were readily responded and status up dates provided total satisfaction. I highly recommend this company for your gutter needs. Thanks Gutter Guys.

Don't trust these people with your roof. They said they fixed the leak in mine but after Saturday's…read morerain the leak is still there and the people at A&R tell me now it's my fault. How can that be, they were the ones on the roof doing the repairs. These are not qualified roof people. Don't trust them.

Quick response and fair estimate! I will use them again if my roof leaks. I had other estimates…read morewhich I'm sure were overpriced because the size of my house.

Top tier work everytime. We wouldn't dare go anywhere else! Prompt response, good service & very…read moreprofessional. We're return customers.

They did a good job on the gutters. Came promptly and fairly priced. They were highly recommended…read moreby neighbors. Will use them from now on.

Corley replaced my flat roof more than 5 years ago. It's still fine! The reason I'm writing my…read morereview today is that I was recently reminded me that we need to value and recognize our honest and reliable service providers. Here's why I put Corley into my strongly trusted set of service companies... 3 guys from a DIFFERENT company stopped by saying while working on a neighbor's roof they saw a flashing on my roof that needed to be nailed down. I told them to go ahead and when they came down, they said my chimney cap was cracked and there was a good deal of rotting of the wood frame inside it. They had photos and quoted repair options from $7K to more than 3 times that amount. I called Corley to get their opinion, they came out within a day or two, and they said my chimney cap was 100% fine! It turns out, my chimney from my 100+ year old house doesn't even have a wooden frame inside it. And they pointed out a different problem, a real one -- I had a metal chimney flue and they saw it was rusted/cracked, but that wasn't in their menu of services . So not only did they save me from the fraudsters, but they saved me from potential damage from the damaged flue which I had fixed. And they didn't charge me a dime for this roof check. There was a time also within the first 5 years of my roof that some flashing or something slipped, and I did have a small leak. I called Corley, the roof was still under the 5 year warranty, and they fixed it promptly. So thank you Corley. When I hear people needing a roofer, I refer them to you.

Honest, reliable in a time where people just want to do mediocre work but not Russ and his crew. I…read morecalled them to check out my gutter. He informed me that leaves were clogging our gutter. They removed the leaves without a charge. Thank you Russ for letting me know that good service still exist. Eric Homeowner

Excellent workmanship, clean and prompt. I would definitely use them again…read more Apparently I need eighty-five characters in order to post a review. I hope this suffices.

We got a great deal on our new siding and ROI did a fantastic job! It was time to replace our super…read moreold siding and the sales process was fair and we did not feel pressured at all. We got a great deal and I recommend using ROI for your next project. The construction team was great and even though the project took a little longer then expected it was still done promptly. There was a slight delay because they found old asbestos siding and that needed to be removed. Our project coordinator Brooke was very nice and helped everything run smoothly.