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4 months ago

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Holiday Inn Express & Suites Valdosta West - Mall Area

Holiday Inn Express & Suites Valdosta West - Mall Area

(51 reviews)

$$

Stayed here one night while passing through Valdosta. We got two rooms for our group of six and…read morearrived before 10 PM on a Saturday. Check-in went smoothly and we were in our rooms within minutes. After a long day of driving, we were glad to walk into a clean, spacious and comfortable room and bathroom. It had all the basics that we needed: mini fridge, microwave, flat screen tv, and more. We all slept soundly that night. We took advantage of the free continental breakfast the next day. It consisted of eggs, toast, juice, milk, etc. Instead of buffet style, they had a couple of nice ladies handing out food. Breakfast was consistent with other Holiday Inns we've stayed at. They have a coffee bar with tea and hot chocolate that you can take advantage of even after breakfast hours. The dining room was packed that morning. Check-out was also a breeze. Everyone we encountered was pleasant and helpful. Since we were only there for such a short period, we didn't get a chance to check out the amenities so I can't speak for those.

Have you ever had a poor feeling about a hotel more because the clientele was awful more than the…read morehotel was awful? I'm super conflicted because despite the hotel being reasonable and the staff being very friendly, the clientele of the hotel seem to be sabotaging my view of the hotel. Look out; it's the return of the list monster. Here comes!!! The Good: - Parking was plentiful - Staff was super friendly. Check in made me feel VERY welcome - I know housekeeping has changed with the pandemic so instead of getting service during my (2 night) stay, I asked for 3 additional towels which I received without issue. - No one killed me in my sleep during my stay (I've had doubts with other stays) - Breakfast was awesome like expected. Hard to beat a Holiday Inn breakfast The Bad: - The clientele is loud to no end - The floors are sticky because the clientele have spilled sticky drinks EVERYWHERE - There are empty wrappers in the stairwell because the clientele doesn't respect the property The elevator is super slow and it jerks when you get on and press the desired floor button - One of the side entrances doesn't work no matter how many times you swipe your key and the lock accepts your key I can't see myself staying here again it's not because of the hotel itself but the clientele it caters to. There are lots of hotels in the area making this place nothing special.

Courtyard by Marriott Valdosta - August 8, 2024

Courtyard by Marriott Valdosta

(40 reviews)

$$

I frequently visit Valdosta And always stay here. I never had any issues until this most recent…read morestay. 1. Did not get a welcome gift for being Titanium Elite, instead it was left at the door. 2. Stayed on 2nd floor, 3rd floor tenants had kids and it was noisy, sounded like the people above me wanted to make my life miserable by running and stomping on the floor from 0600-0100. 3. Room didn't have luggage holder, did not get one until I asked again on the 3rd day. 4. High speed internet did not work. 5. Asked to move rooms, no one contacted me. 6. Asked for welcome gift, it was left at the door. 7. Asked about the internet, was told that's how it is. I need to accept it.

There was a time when I didn't hesitate when booking a room through Marriott's chain of hotels and…read morelodging locations. I believed the experience would be excellent as usual; however, that all changed during and after the 4th of July holiday. Upon the initial check-in, everything seemed good. I was surprised when the reception desk said that room clean-up would be every other day. I thought I had misheard, and she clarified. So, I continued with check-in, and once I entered the room, I did a brief look over. Everything looked okay except for the lack of an in-room safe; therefore, I took everything of value with me when I left the room each day. As I checked out the television, I noticed that not every channel displayed a program or an out-of-service display. I figured it was just because it was late and there weren't many channels available after a certain time at night. The hotel didn't provide room service, so you either had something delivered or could place an order from the kitchen before they closed. I ordered a Bistro burger and was looking forward to a fresh, grilled burger after a long travel day, but that was not the case; I got a pre-grilled burger that was fully cooked but had been warmed in the microwave. The bed was comfortable, so I slept well. When I took a shower, I discovered the shower wash container had enough body wash for one shower. I figured the television channels should all work since it was early morning and a sunny day, but some channels worked, and I ended up listening to music on my iPhone. It was the day before the 4th of July, and I didn't have service, so I left the sign on my doorknob. Since the Bistro burger didn't leave me with a positive experience, I checked other eateries in the area and picked up body wash while I was out. The water pressure and the shower design left a positive note for future mornings. I would suggest (to the hotel) not to provide a microwave in the room if the mini-fridge is only designed as a mini-cooler, since you risk getting food poisoning. You can only use the chiller for water and drinks, as well as to keep your candy bars cold and other non-perishables. The morning of the 4th of July proved to be a day of no channels working on the TV. You definitely want to have your devices charged so you can watch some form of entertainment. I give high marks to the AC working in the room due to humid days. The evening of the 5th was when the deadbolt on the entry door started giving me problems. I had to fiddle with the doorknob to get the deadbolt to retract. The following morning, I took off the sign on my door handle since the maid service was active. I also wanted to see if the room would get service. I reported the doorknob and deadbolt issue to reception. When I got back to the room, I discovered no maid service, trash still in the room, the body wash was not filled, and the door's deadbolt had not been fixed. So, the next day, I spoke to reception about the deadbolt issue, and I inquired about the location of the hotel dumpster. I got all of my trash and headed to the dumpster. I spoke to the cleanup person, and he told me to just drop the bag in the trash can, and he would take care of it. I left my room, and when I returned, it was cleaned; the recyclable bottles were gone; the body wash container was filled; and the deadbolt was still broken. Based on this hotel, I was ready to go and not planning on coming in the future. I've had better experiences at other Marriott Courtyard hotels; therefore, this is the first one to leave me with a non-positive experience. The two stars were for the working HVAC and the shower.

The McKey - venues - Updated July 2026

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