Physiotherapist Rachel Rubin-Sarganis has on two occasions surprised me by asking me to allow a…read moretrainee into my private sessions, with no advance notice. They were both standing in front of the door of the treatment room, and to say "no" would be very awkward. I was not informed this was a training facility, and not asked in advance if I would consent to his presence in my treatment. The first time (May 2nd/2025) I allowed it, but the second time (May 15th/2025), I said no. I was put in a physical position to have to say it to both of them in the moment. I allowed it the first time because I desperately needed pain relief, was surprised, and was afraid refusing the trainee would negatively impact my session. My pain escalated just from the stress of the interaction. On the second occasion (May 15th) When Ms. RS and I got in the room, I said that I would have liked to have been informed and asked in advance. I have been in trainee sessions with other practitioners, but was always part of an informed consent process. I also reminded her that I am in regular physiotherapy as a survivor of a vicious assault. This has left me permanently disabled, and in severe chronic pain. I expect her to be trauma informed sufficiently to understand not to spring surprises on clients. And to understand the effect this might have on a survivor. I have a spinal crush injury, nearly died from this experience, and my life has been severely impacted in every aspect. I even need a task trained service animal. First, she sat across from me and apologized. I started to accept her apology, then she interrupted me to falsely claim that in the first instance, she had taken me aside in advance to ask for consent. I told her that I was about to accept her apology. But now that she had rescinded it to lie and gaslight me, I didn't want the session. She kept touching me, and I told her to stop. I was shaking, and told her so. I stood up, and said I was leaving. She could have easily just let me get past. Instead, she stood up, planted herself in front of me, and kept backing up to block me from getting to the door. She again put her hands up, trying to touch my arms and shoulder. I had to tell her, "Stop blocking me," before she'd move. She again lied, saying she wasn't blocking me, while she was in the act of doing so. We had been on the long end of the room, and she backed up to block me four steps to the door on the other end. Her trainee was right on the other side of the door, and likely heard our interaction. I was further humiliated and hurt. I requested and received a refund. I was still shaking. To have what seemed like a gentle and caring healthcare practitioner turn into an abuser, was shocking. It was humiliating and very distressing. I then cancelled future appointments with her and with the counsellor with whom I had an appointment. Ironically, my counselling was to be about being violated by authority figures. I cannot trust this clinic for their services. I had difficulty driving home, and nearly got into an accident. It is now 2 1/2 hours later, and I'm still shaking and unable to eat. I need regular physical therapy, but it will be a while before I feel safe to book as session anywhere. I'll have to start my research over, then repeat the painful, stressful and expensive initial assessment elsewhere. I have filed a complaint with Ms. Rubin-Sarganis' professional association. She doesn't even have the regular courtesy most people exhibit when asking if they can bring an extra person for dinner, let alone to a private healthcare session.

I've seen a lot of physiotherapists and Lauren has been by far the best. She has helped me recover…read moreincredibly well from my elbow tendinitis in the last few months. The office staff has also been friendly and helpful.

I have probably been to a minimum of 9 acupuncturists for a variety of issues over the course of 9…read moreyears. I say that to say, I'm pretty familiar with acupuncture & the many techniques that accompany it. For 7 out of those 9 years, my dominant complaint was pain, heaviness, & limited mobility to my right shoulder. The issue would resolve for about a year, then come back- mimicking frozen shoulder. As a registered nurse, I knew the trials & tribulations of rotator cuff surgery, as well as the contraindicated risks of chronic pharma consumption. Thus, my main priority revolved around a more holistic alternative. Approximately 2 weeks ago, I was traveling to Victoria, when suddenly, I was unable to move my right arm. The immobility & pain almost put a damper on the trip. Luckily, the owner of Victoria Community Acupuncture & Spa, Joleen Kraft, managed to squeeze me in for a last minute emergency acupuncture appointment. There are no words that can, in totality, describe Joleen. Her knowledge & expertise surpassed any service I could imagine. It is safe to say that out of every acupuncturist I've been to, Joleen is my number one. With only 1 treatment, she helped my severe pain subside & gave me back my mobility. You never realize how limiting a shoulder hindrance is until you can't use your shoulder. My leisure joys include Tennis & Kickboxing, so being able to continue doing what I love is of the utmost importance. As a Healthcare Professional, there is nothing I love more than when a practitioner can formulate a diagnosis without me telling them all the details. Not only did Joleen help my shoulder, she also informed me that I had gallbladder impediments that needed to be dealt with. I loved Joleen so much, I promised myself that if I did not find a good practitioner in vancouver, i would be forced to take a grueling weekly ferry ride just for her services. Fortunately, I was able to find a practitioner in Vancouver, although I will say, Joleen's treatment was 100% painless. I honestly don't know how she did it. It was the only acupuncture appointment that was completely painless. I recommend Joleen to anyone looking for a surgical alternative to whatever physical or emotional ailment you are suffering with. I assure you, you won't be disappointed.

I came in for an appointment a few months ago with Jane Tsu, I had searched different acupuncture…read moreclinics online to find someone I thought would be able to help me, and from her write up on the website, Jane seemed like a good fit. Unfortunately, when I showed up for my appointment, ​things did not go well. She was more than 20 minutes late for my booked appointment time, and offered no explanation or apology. I came in for help with my snoring issues, and Jane informed me (in the waiting area, with out having even looked) that I had throat polyps, and there was nothing she could do to help. Then she left. She was rude and dismissive, all this after I had patiently waited for 20 minutes! I trusted her judgment, and went to an ear nose and throat specialist. I do not have throat polyps. My experience at your spa was disappointing to say the least. I will not be returning.

Convenient location. Good hours. Professional and personable staff. I was able to visit pretty…read morequickly and got what I needed with no trouble. Staff were also kind to my kiddo, who had to tag along. Recommend them for anyone seeking a hearing test or hear aid services.

I injured my shoulder and called for an appt. When I explained that I was in pain I was able to…read moreget in that same day. Jean-Paul was kind, understanding, and extremely efficient. The result of the treatment was better than I had expected and I highly recommend this efficient and reasonably priced clinic.

very good rates, they listen, no fear, they're very calming. they have good parking usually (if the…read morevape shop employee isn't there) the community room is very nice.

I had booked a free consultation for one of their services. Tara answered all my questions and I…read morewas eager to begin treatment. She was able to book me in for later that evening! I was looking for a place that was relatively close to my home where traffic and parking wasn't going to be an issue. I was delighted with the home-based clinic. Professional, clean, comfortable and modern vibes. Very happy.

Spa is clean and comfortable. I got the skin tightening procedure done, very relaxing feels like a…read morehot stone massage. Absolutely no downtime!!! The staff is knowledgeable and friendly. I would highly recommend them for any services.

I went to see Matt after I severely rolled my ankle while hiking. He did an absolutely fantastic…read morejob. I felt reassured and confident of my recovery after the first visit. He worked some magic with his hands and my ankle felt WAY better right away. I could move it more too! Also, he gave me great exercises that I could do anywhere. I would recommend Matt to anyone and will definitely be returning to see him next time I fall down the mountain.

Tall Tree is my favourite clinic. There is something about the natural setting and relaxed…read moreatmosphere that makes me want to drive out from downtown in order to fully focus on healing. That and the fact that their physical, holistic and massage therapists are the best I have ever worked with. All of the practitioners at the clinic have achieved high academic levels in their area, which ensures me that no matter who I book with there, I am getting the best Victoria has to offer.

Top notch and excellent service…read more Dr Ken Smith is a genuine kind and caring person. His bedside manner is calm, warm and welcoming. He is always smiling and genuinely happy. You rarely find a physician as down to earth, personable and easy going as Dr. Smith. He is a perfectionist, and will deliver the best possible surgical outcomes. I am absolutely thrilled with my results so far. Also his amazing staff is so friendly, kind, nice and helpful, amazing team. I highly recommend Dr. Smith for all of your cosmetic / plastic surgery needs.

I went with Clinic 805 after checking put a few clinics in Victoria. From my initial interaction to…read morea consult with Dr. Jill Stone and actual the procedure, I found all staff to be extremely professional and helpful. I highly recommend this clinic.

I am very grateful for the care Dr Louie has given me for the relief of pain and much discomfort…read morewith my neck and back. Her staff are both amazing kind and thoughtful. Muscle tightness and lower back was causing much nerve irritation and inflammation. I feel much better. Highly recommended.

They know their business, Dr. Louie & her staff have been treating me for back & leg pain last 7…read moremonths. Courteous, friendly, knowledgable & caring. I am so happy to be almost free of pain & still receiving some treatments. Highly recommend to you.