BEST mechanic in Orlando. Ask for Juan, the manager. Went in a while back to fix the clutch on my…read more2002 Ford Focus. Not only did he fix our clutch in one day, but also went and replaced our brake lights (which were out), installed a new A/C wiring unit (which was out), and even did some minor body work to fix our hood which wasn't closing, all for free. Was very upfront about what was wrong with the clutch and showed us the broken original so we could see exactly what was wrong. The pricing was very fair, he gave me a breakdown between parts and labor to clear up any confusion. WOULD DEFINITELY RECOMMEND TO ANYBODY IN NEED OF AN HONEST AFFORDABLE AUTO SHOP.

Juan was honest and took care of my vehicle super fast. The shop was organized and a little…read moreconfusing to get into the lot.

The owner has passed away and it's his wife who answered. Can't get their number off of it. Don't…read morecall. It's just a personal line and no longer a business.

About two years ago the gentleman that runs this business (cannot remember his name) helped me out…read moregreatly with an issue I had with my RV. He never actually did any work on my rig but he spent a great portion of his time finding a solution for me over the phone. I am very grateful for what he did for me and can tell that he runs his business honestly, which is hard to find these days. Thank you.

TL:DR. Customer Service not well. I was just a transaction…read more Interested in an M5 this dealership had. It was decently priced and searching around Fl, Only two I was interested. I called in a few days before to express interest. Referred to Manny, who the finance person said he'll take care of me. I plan on coming in to look at Sat, and to show my seriousness. Says he only has a 1pm appointment. I drove first thing in the morning, for 3 hours, to look and possibly negotiate the car. I test drive, didn't notice anything too much mechanically. There was a sensor that was popped off and some dings on the carbon fiber. After the test drove, I never gave a number/offer, they had the car listed around $83,700. I expressed willing to put a security deposit, but we need to come down on the price. He made it seem like he can make it happen. He talks to the sale manager at the time, and come back. However, states something around the lines of "after discussing with my manager, we cannot come down in price. We have 3 more viewings after you, and don't want to depreciate the value and would rather see if one of the 3 would be willing to pay our asking price." He also states that his manager said "if I'd be willing to finance through the dealership, they'd give me $500 credit." In shock I expressed and asked, that "the car has been sitting for months, and I'm showing interest, and you turn me down in hopes that someone else would buy it?" And now, a car that's been sitting there for months, and Manny said has 1 showing, now all of a sudden has three? I leave. I tell Manny call me after the weekend if he wants to discuss a sale. He agrees. The weekend goes by and midway into the week. The car is still listed on their site. Did Manny call? Of course not. Being in management myself I decided to call the dealership and ask to talk to manager to express my experience from that previous weekend. I get transferred to another sales manager, Matt. At first, he seemed sincere, he said he'd look into the situation, talk to Manny about it, and get back with me and see if he can do anything to help. Thinking back about the entire process. I felt he was just telling me what I want to hear to get me back in the shop. I'll explain. I mentioned the car was listed at $83.7k. Manny said they can't go down anymore. Matt replies and says he can do $82.7k. At the time I was dealing with South Orlando Jaguar. Mind you, the same physical dealership is the same as South Orlando Range Rover. I showed him, that the other half of his dealership has the car listed at $82.2. He then decides to offer me at $81.5. I agreed. He gets me with finance to discuss financing and any add on. In the midst of all that my wife convinces me to trade in my car. It's an older Lexus, but to me a rare one, and and maintained one. I was transparent about the car. Regularly maintained and serviced. However it's a 2008. And my recent dealership visit, it was advised to start planning or doing reseals and gaskets. And I told that to Matt. I gave him the vin. He comes back at me saying "at the mileage I have, I have to highest Lexus ISF in the nation". Which later come to find out, is not correct. He said at that high of a mileage, he doesn't know if anyone would pay for it, and it will likely go to auction. But he said for the sake of the sale, I'll offer $7500 in credit." He also OFFERED/stated, "that's my rock bottom weather the condition is better or worse. Let's get it on the lift, if it looks better, I'll give you more, if it's worse, I'll still stick to my 7500." Little did he know I went to my local Auto Nation and Carmax. They offered me 9500. I told that to Matt and he said he'll match it and again, lets put it on the lift and we'll see if I can get you more. In short he never gave me any additional credit even though he said he'd likely would. They never honored the 500. And later found they listed my car to sale at $15k. And they just "low balled" me at 7500 with the intent not to give me more, if it weren't for CarMax. First and last transaction at this dealership.

Love my new IPACE. The purchase was a great experience. Great price, no pressure. Thank you!!read more

I've been here 3 times prices are fair and knowledgeable guys .The head Mechanic knows cars very…read morewell and seems like a good guy .I had my brakes done here on my Bmw 320 i and that fixed my spare tire and brake sensors.

1 star -- Would not recommend…read more My husband & I brought our SUV in for used tires. They only had 2 in stock, but offered a new set of 4 for $500, which we purchased. (Bad choice on our end) After the tires were installed, they also performed a wheel alignment that we did not request or authorize. Following the service, our SUV's handling was noticeably worse. We returned to the shop six times on Sunday the 19th and once more on Monday the 20th, still experiencing the same problem the cars shaking real bad. On the 21st, my husband went back again and they replaced the tires and redid the alignment. Despite this, my SUV still does not drive the way it did before we brought it in so once again we took it back. This time when we took it back we requested a refund for the tires and had our old tires put back on our car. In total, we made nine visits over three days trying to get this resolved. While there, we also noticed other customers coming back with similar complaints, which suggests this isn't an isolated issue. I appreciate that they attempted to fix the problem, but the amount of back-and-forth required, combined with an unauthorized service being added to my bill, made this an extremely frustrating experience. I will not in good conscience recommend ATW (Auto Tires Wheels) for tire installation, alignments, or any other services they provide. The manager on duty (Brain I believe was his name) provided the worst customer service in Orlando. Trying to blame our car for the incomplete, unprofessional work they provided was bogus.