We had water damage in our business in May 2023, It was a depressing day, Waking up with phone…read morecall that our business have water leakage. We wouldn't know what to do, Called our insurance and was suggested that we called service master to help dried the the floor, unfortunately after our laminated floor didn't keep its shape and start to deformed we have no choice but to have insure covered to change all the floor. It did take a while (one month) to finnish just because our insurance company is out of state and need constant back and forth emails and phone calls. I believe service master did a great job, responded to all my email and did all the work from taking off the old flooring and install a brand new one. I believe communication is everything to get the job done and they did.

Water damage,-they packed up our personal belongings from the front rooms of the house. We didn't…read moreget everything back, made multiple calls, someone from the company came out to talk with me. He told me we must've missed placed the items. These were special design pieces 30 yrs old or more. I can't replace them. Don't let this company touch your belongings, store them yourselves in your home or in a storage facility for yourself.

Our house was serviced by Jans Larson from Belfor for a sewage flood in our basement and Jans is…read moreamazing! He is very knowledgeable and professional, and extremely efficient in doing his work. He listened to our concerns with the damage and took that into account while completing the remediation. I would call Belfor and ask for Jans again if we ever had an issue let this again. Give this man a raise!

The Belfor team got out to my property very quickly after the flood and did a great job all the way…read morethrough restoration. Thank you in particular to Jeremiah for moving mountains at one point in the job to get it done on time!

As expected, total price gouging. They did not, as promised, have contracts with my major…read moreinsurance. They billed for labor in three different line items. Three times the actual labor that was ever on site. Stay away.

Our cohousing community had a fire sprinkler caused flood in the common house. Servpro was here…read morewithin an hour, 3 trucks and crew to begin work immediately. The damage was extensive requiring replacement of sheetrock in walls and ceilings, the entire second story flooring, and many other damages throughout the building. Servpro of East Portland, with Moises Cercea as the coordinator, did an awesome job. They were here on weekends, evenings, major holidays, and were always professional, pleasant, and conscientious. Even when the insurance company withheld payment, they kept going and completed the job. I can't say enough positive things about their work, and especially the attitude and availability of Moises during and after work hours, weekends, holidays, anytime I had a question or concern. The crew cleaned up after themselves, took all the debris off site, and were respectful of the needs of the community in every way. I highly recommend these folks. I couldn't be happier.

I had called Kennedy Restoration a week ago today, May 23 spoke with someone named Angie whom said…read morewe would get a call back the same day and even sent in photos. to date still no return call to us! my dad, is 88 years old and we needed someone right away, due to his health issues and the water/ mold issues . He lives in Oregon city not very happy with Kennedy Restoration at this time!

had a really great experience with Biodynamics Restoration. The team was professional,…read moreknowledgeable, and genuinely cared about doing the job right. They took the time to explain the process, answered all my questions, and made a stressful situation feel a lot more manageable. You can tell they specialize in what they do, their attention to detail and expertise really showed. Communication was clear throughout, and everything was handled efficiently and respectfully. I'd absolutely recommend Biodynamics Restoration to anyone needing odor removal or remediation services.

Do not be fooled by this company's claims of being doctor-recommended, experienced in treating…read moreCIRS-related cases, or committed to professionalism and customer care. There was nothing professional about them! They cross contaminated my HVAC system by never covering the vents with plastic, they cut a big hole In my ceiling and never covered it which cross contaminated my attic, and they never wore PPE the entire time they did demo and other remediation in my home. They also did not use de-contamination chambers. I let the company go after a weeks worth of work. I gave the company a $10,000 dollar down payment in the beginning. I got $299 back after a weeks worth of work. I talked with the company about their worker not wearing a suit or mask because i found it odd and unprofessional. I expected a mold company to be in a suit and mask. Even with my complaints they told me to prove it and kept my $1500 for PPE that their workers never wore! I tried to contest it, and even sent pictures of their worker not wearing a mask or suit while in the containment area doing demo ( from my kitchen window) and they still refused to refund my money. My entire family, and my other contractor witnessed them with no PPE on the entire job too, not just me. A legit company would not straight up steal from their clients. They refused to have my HVAC cleaned also, even though they cross contaminated it. They do not care about their clients, they should NEVER work in a home with a sick person! Their negligence is actually dangerous for a person like me! My family and friends actually have a gofundme trying to raise money to help with my medical treatment because I have been severely sick. My family and I are living in my driveway while trying to remediate. It is very upsetting for our family to be going through such a hard time while the company we hired, believing was going to help us (especially because they are IICRC certified to help sick people). But instead they cross contaminated my house, over charged me for gear they never even used, caused more damage i have to pay for now to have my HVAC re-cleaned and attic. Unfortunately hiring this comoany is no better than hiring a low budget mold remediation company. Infact, The clearance testing company I am using told me they will no longer recommend Bio Dynamics because they have heard too many similar stories from others.! Good luck to everyone!

Outstanding experience with Cityscape Renovation & Restoration. We have a 1927 tudor home that…read moredesperately needed upgrades. Christian helped plan our dream kitchen and adjacent bathroom. It was a fun, collaborative process, not nearly as stressful as I feared. Christian and his crew were highly adaptive during the process as we threw them a couple curveballs. Even with a few changes on our part, we ended up on time and on budget. Every little detail from framing to finishing seemed to respect the original design and style of the house, which was very important to us. I would highly recommend Cityscape if you're looking to renovate a home. We'll be calling them again when it's time for a basement upgrade.

In Oct, 2017 Christian from Cityscape Renovation & Restoration repaired my upper deck, which was…read moreleaking into my dining room downstairs. Christian came highly recommended from another company who had done some work for me. So when Christian agreed to jump in and do the job quickly I didn't think to research them. I was never offered a contract or anything in writing (dumb me). When they finished the job, Christian was not there and he asked me to give a check to one of the workers, which I did. I expected to get a receipt in the mail but never did. I requested multiple times via texts and phone that he send a receipt and also send information on the type of roofing material he had used and how to maintain it. He only responded to one text, saying he would send a receipt but never did. Then while trying to determine how to clean the surface for the 2018 winter, I noticed a large bubble with water under it. After almost a year trying in vain to contact Cityscape I filed a BBB complaint against them for a unacceptable job and refusal to respond to my requests for a receipt and information on the materials used. Once I filed the complaint, he responded pretty promptly and came and patched the bubble and gave me both a receipt and information on the material used. The patch was an eyesore! I contacted the material manufacturer Rep, who came to my home. He said the patch looked awful and was not even the same color material as the rest of the deck. Christian had tried to blame the problem on the fact that There was furniture on the deck. According to the Rep, the furniture should have had no negative affect. Hello - it's a balcony. Of course we had furniture on it. The materials rep committed to donating the material to have it done right and Cityscape agreed to do the work, but the weather was already getting bad, so I had to wait until this year (2019). In attempting to contact Cityscape and the Rep this year, I found that the Rep was no longer there and of course; Cityscape did not return my call. I tracked down the new company Rep, and they still commit to donating the material. However, I have to pay again for someone to do the labor because, according to an email from the current Rep: "I reached out to both my Seattle and Portland distributors and they both had no records of Cityscape Renovation & Restoration LLC, or Christian *****. Neogard will sell direct to customers, but only to approved applicators. My concern is that Christian had no training from Neogard on how to apply the materials, and we have no idea where he acquired them . . . " The railing that Christian built was wobbly within a year. Being an upper deck above the river (I have a floating home), a fall would have been deadly for my 4 year old granddaughter who lives with me. I do have to give him credit for noticing it and bolting it to the house for stability. In short, this guy did an inferior job and a lousy fix and now it's too late in the season once again. To top it off, now I will have to re-pay for the labor to do it right this time.

Ovi, Raoul and the rest of his crew were fantastic. They showed up on time, were ready to explain…read morethings to us, worked their asses off, and made a very, very stressful time less challenging. We had 18 pipes burst in the recent storm. Carpets, tile, laminate, kitchen etc had to be removed. If you have ever removed wet carpet, you know how damn heavy it is. This is very hard work. Our insurance Adjuster happened to be there during the Mitigation process and having Ovi there added a level of accuracy to his assessment. We HIGHLY recommend Rainbow Restoration.

Great family operated restoration franchise, very good communication, and punctuality. They…read morerestored my flooded laundry at IICRC standards which is rare in this industry.

We hired 4Group Restoration to remove asbestos from our basement. They did an amazing job. We liked…read morethem so much that we hired them to do an additional project. Their price was much better than the prices of other companies too!