Friendly capable professionals running an excellent rehabilitation center. They ran very…read moreprofessional strategic meetings, and the staff is caring and hard-working.

Awful! Please provide better service to your patients …read more Please screen all nurses to ensure quality care

If you are considering placing a loved one here, please read!…read more My mother was admitted to The Enclave in April 2022 for short-term rehabilitation after a hospital stay. At the time, she was living at home with daily care, fully capable of self-feeding, writing, shifting in bed, managing her wheelchair and even giving herself injections. What happened over the next 11 months at The Enclave was a steady and devastating decline, caused by neglect, poor oversight and what appears to be financial manipulation of Medicare/Medicaid benefits. Staff repeatedly insisted that my mother's decline was due to her "chronic condition" rather than their care. We now know that was not true; since leaving The Enclave, she has regained some strength and improved at another facility. Basic Care Neglected and Alarming Conduct by Staff * Staff ignored obvious daily needs: showering, grooming, nail care, phone accessibility; room was filthy with a sticky floor. Personal items were constantly vanishing. * Medication was mishandled, with refrigerated meds left out and refills left to the family to arrange. * Staff were unfamiliar with her catheter, delaying proper care for months. * Food was unnecessarily pureed into oblivion despite her ability to chew and swallow - they just did not want to be bothered to assist her eating real food. * A staff member referred to my mother as "the devil," hid her personal belongings and used her charger (and actually snapped at me when I moved it during a visit) - complaints to the caseworker about this treatment were met with ambivalence. Medical Negligence * First wound doctor exam came two months after admission. By November, she had multiple stage 4 wounds down to the bone. * Notes repeatedly claimed she used a spirometer (to prevent pneumonia), but she never once received it. Records looked like copy/paste entries from previous entries. * She endured constant infections, dehydration and pneumonia. Staff failed to ensure she ate or drank; food trays were left untouched without help. * In December-January, she became frail, unresponsive, and malnourished, yet there was no plan of care for feeding assistance. I thought she was going to die. Shocking Withholding of Hospital Care * Despite worsening wounds and repeated infections, she was not sent to the hospital until I traveled to NY and insisted they call an ambulance. * Records show a lung mass was first noted in August 2022 but only addressed months later. She was finally transferred to Greenwich Hospital in February 2023, where doctors were horrified at her condition and said she should have been admitted far earlier. Questionable Medicare/Medicaid Billing * On 10/31/22, right after disclosing that her wounds were too severe for her to go home, The Enclave reengaged her Medicare benefit for "urgent care" with no explanation to the family. This conveniently locked in three full months of Medicare billing (Nov-Jan), while they also collected her Medicaid spend-down (~$7,000). * When she needed placement after Greenwich Hospital, almost no rehab centers would accept her because The Enclave had exhausted her Medicare coverage. Final Impression The Enclave did not treat my mother with dignity or compassion. They ignored obvious care needs, allowed her to deteriorate, misrepresented treatments in the records and seemed more focused on extracting Medicare money than sending her to the hospital when she needed it. When I picked up her belongings after less than 24 hours in the hospital, her room was already cleared as if she had never existed. I guess they needed a bed for their next "patient." Just look at the before-and-after pictures of my mother. She entered capable and independent. She left frail, malnourished, with stage 4 wounds and permanent damage after less than 11 months. I also included a photo of ONE of her terrible wounds and her urine bag from the Enclave vs. the Greenwich hospital so you can see how dehydrated she was at the Enclave. This facility should be investigated. Don't be fooled by their lobby fountain, this is a house of horrors.

Professional facility with caring, attentive, and responsive personnel. Was there 3x for a total…read moreof two months. Physical and occupational therapy personnel are knowledgeable, and the gym is well-stocked. Food Service is very responsive.

Jack Lippmann's services were outstanding. He is professional, knowledgeable and caring. He went…read moreabove and beyond to process my father's case accurately and fast. Jack exceeded my expectations, and I am glad I found him. Thank you Jack Lippmann for your great service!

From the owner: Elder Care Services, Inc. specializes in preparing and filing difficult elder care documents. We…read morehave experience with many documents, and we are experts in all aspects of Medicaid. With our amazing customer service and our professionalism, you can be sure that we will get it right. Call today!

I been with caring people over 3 years and all I could say is that is the best agency I ever…read moreapplied. The staffs there are so kind and friendly especially Cristina and Zelinet they both amazing. I would highly recommend caring people to anyone that wants to work.

My grandmother took a turn for the worse not long ago. She wasn't given much time and we wanted her…read moreto spend her final days at home. After some quick but careful research, the care that Caring People offered stood out above the rest. Though she only lasted one week since returning home before she passed, the girls were amazing. There were 3 different ladies that took care of my grandmother around the clock and they were amazing. They made her as comfortable as possible and were very loving towards her. My family and I are very thankful. If you have a loved one that is in need, I highly recommend Caring People.

wish to express my "Complete" Confidence, Appreciation and Gratitude to the Rehoboth Elderly Care…read moreAgency. From the moment of contact with Intake Coordinator Aaron, I felt a "Sincere" Compassion and "Exceptional" Interest in providing the best and highest standard of care for my 94+ yo Mom who is a fall risk, and needs much care/assistance with her activities of daily living. Rehoboth Care Agency worked directly with me and MLTC to get my Mom set up for at home services ASAP. I am confident with Rehoboths Care Agency that my Mom will be able to continue living in her "Own" home. I am incredibly Grateful for Rehoboth!!

JanCare provides compassion and professionalism that I have not experienced with other healthcare…read moreorganizations. They provided my mother with excellent care and went above and beyond to provide our family with timely advice and assistance. I recommend JanCare to anyone looking for compassionate care for a home-bound relative.

They will change prices based on your income. Me and a friend called just to be shocked to get…read moredifferent pricing.

Complete Home Care Services has been licensed by the NYS DOH and accredited by the Joint Commission…read more over 30 years.

My experience with the Complete Home Care staff was good. My father was ill and I needed guidance…read more The nurses were thoughtful and competent. The staff was encouraging. My father is doing significantly better now and no longer receives home care services. I would work with Complete Home Care again.

NeelI'm was so nice. She was very thorough Came on tlime and was sorry I was leaving but wished…read moreme lluck at rehab if I go home I hope I get home care service. also the front office was also very nice when I called to advise that I no longer needled the service

I want to give a big thank you to healthcare connectors and their team of nurses and physical…read moretherapist who have helped me tremendously since being on home care services. I want to thank my nurses Eddie and Victore, and my therapy team Ashley, and JJ, I can recommend their services to anyone who is needing some extra help