Customer Feedback - Damage Control, Accountability & New Leadership (Emotionally Expressive…read moreEdition) I have always loved IPIC. For years, it has been my go‑to place when I want to escape into a movie wrapped in comfort, luxury, and atmosphere. There is something special about arriving there -- from the moment you park your car, you feel like you're stepping into an experience rather than simply attending a show. It's a place that usually understands how to make guests feel cared for. But this visit felt different, and not in the way I expected. As soon as we entered the building, I noticed changes -- subtle shifts in the aesthetics downstairs, a feeling that the signature IPIC polish had dimmed just a little. When we reached the upper level, the ticket staff greeted us politely, but no one explained the new process for blankets and pillows. What used to be a seamless part of the luxury experience was now unclear and uncommunicated. It may seem small, but those details matter. They set the tone. Inside the theater, the service delays were noticeable. We waited far longer than usual, and when our food arrived, it came without plates, napkins, or any of the thoughtful touches that define IPIC's standard. Two pans were placed in front of us -- presumably to be used as trays -- but it felt improvised, not intentional. When we needed containers for our leftovers, we had to leave the theater entirely and walk to the bar. In a luxury environment, guests should never have to chase down basic accommodations. At that point, I knew something was off. I asked to speak with a manager, hoping for clarity or at least acknowledgment. The first gentleman who approached us was condescending, dismissive, and lacked empathy. His tone alone made the situation feel worse. I was genuinely taken aback -- not because mistakes happened, but because the response lacked the respect and professionalism IPIC is known for. So I asked for another manager. And that's when everything changed. The second manager approached with calm, experience, and sincerity. He listened -- truly listened -- without defensiveness or excuses. He explained the recent change in ownership, acknowledged that the ball had been dropped, and validated every concern I raised. His apology felt genuine. His demeanor felt grounded. His willingness to take accountability felt like leadership. He didn't try to minimize the experience. He didn't try to shift blame. He didn't try to rush the conversation. Instead, he focused on resolution, clarity, and restoring trust. He addressed every issue, ensured we were taken care of, and graciously offered passes for a future visit. I didn't want money back -- I wanted acknowledgment, accountability, and assurance that someone would take ownership of the problem. He provided exactly that. And because of him, I left feeling hopeful. Final Impression IPIC has always been a place that blends luxury with comfort, and while this visit revealed areas that need immediate attention, it also revealed something far more important: the power of leadership that listens, cares, and takes responsibility. The second manager reminded me why I fell in love with IPIC in the first place -- not just because of the reclining seats or the gourmet food, but because of the way the brand has historically made guests feel valued. I am genuinely looking forward to the new changes and hopeful that IPIC will return to the exceptional standard that made it a beloved destination. Mistakes happen -- but accountability, empathy, and corrective action are what rebuild trust. And on that front, IPIC delivered.

Shocked... Hubby and…read moreI hadn't been to the movies in a hot minute, so we took advantage of a free night together. Unfortunately... eeek. First, I do want to give credit where it's due. The welcoming team was friendly from the moment we walked in, and the bartender was wonderful. Even though they were out of every wine I asked for (seven different selections!), she really tried her best to find something I'd enjoy. The only wines available were bottles at a much higher price point, which was disappointing. I'm still wondering what happened to their wine selection. Hubby did enjoy a nice cold beer served in a frosty glass, and that was perfect. Dinner was actually pretty good. The steak was cooked perfectly, and the lobster mac and cheese was tasty, although there wasn't much lobster to be found. Now for the theater itself... The seats are definitely showing their age and are getting a little rickety. Service was almost nonexistent. The one bright spot was a food runner who kindly pointed us to the QR code for the menu and even offered to bring us a printed menu. He was great. We ordered our movie snacks, but that's where things really went downhill. The popcorn was as stale as stale can be, the M&M's tasted old and a little funky, and somehow my club soda came with about four ice cubes and wasn't even very refreshing. The movie itself was good, and we still enjoyed having a much-needed date night together. Overall, though, it's sad to see this theater slipping because it used to be the place to go. I really hope they can turn things around. In the meantime, we'll be on the hunt for a new favorite theater. I'd love to hear everyone's recommendations!

Always good! Parking on the 4th level of the garage is free and directly connects us to the front…read moredoor. Great pricing on Tuesdays. Cute high end bar inside, and great ambiance. Service is always quick, food comes out nicely and as expected. Usually costs us around $30-$40 for two people for non-alcohol drinks and two entrees. Highly recommend the sweet potato fries!! Seating is not stadium style at this location, all same plane. A little different

This was my first time at this Star Cinema location as I usually use the Richmond location. The…read morepod seats were great with a heater and massage options. I actually needed the heater because the AC made me cold. The app would not let me order at all and I am not sure why. We had to order with our server which is fine but the less people walking back and forth the better. The food was meh. The mini burger/sliders were okay and the pork was a little cold. The drinks were good and they have THC options for those who partake. I didn't try that because I didn't want to over eat. The service was good and the theater was clean. The bathrooms needed a quick cleaning though. If the food options were better, I would surely give it 5 stars. Ticket prices aren't bad but the food prices are a bit inflated.

Great food and entertainment at the King's Feast in the Texas Renaissance Festival. Multi-course…read moredining and drinking with excellent service for all Lords and Ladies. They really do a great job!!

We had a wonderful time! The food was far above expectations, the entertainment was enjoyable and…read morethe setting was well done. We will be back!

The environment was clean, comfortable and pleasantly temperatured. The screen was well and the…read moreexperience seemed singular. The associates were accommodating. The restroom was clean and nice to utilize. Food was more expensive than the tickets.

The food and drink is always good. The 20% added to the bill is disappointing. Need to repair the…read morecenter aisle chairs! The armrests are all torn up. We had to move to the side to get a good chair.

I LOVE Star @ Vintage. The staff today was awesome. Usually is!…read more We love the pods where we have privacy screens and can't hear our neighbors if they chat. Seats are heated and you get free popcorn and a blanket. You have to remember they automatically add gratuity. I have always found the food and drinks to be good. I love the Southwestern Eggrolls! I do wish they would figure out how to NOT bring your check at the most critical times at the end of the movie. They already have your credit card. That is my only complaint We are regulars and I don't see that changing.

Had the pleasure of seeing Wicked: For Good here and it was a great experience. I have to admit…read morethis theater at this location is one of my favorites. It is always clean and updated and who can beat getting service at your seat. It just spoils you to the core to be able to sit down and get and comfortable in their cushioned leather seats, place an order, and have it brought to you. The service is great. The menu has options for everyone and the drinks are reasonably priced and made well. My go to is the pretzel, cheese sticks, Impossible burger, and of course popcorn. No matter what movie you watch here, it will be worth it!!

OVERALL GOOD-My family took me here to celebrate my birthday. Let me start by describing the meal…read moreand service. The first course was a fresh mixed greens salad. At the table, there was only a raspberry vinaigrette dressing to top the salad. It was good, but had berry seeds that were a little off putting. The rest of my group would have preferred a second dressing option such as ranch. When booking, you could choose chicken, fish or vegetarian. We all had the chicken. It was a beautiful plate of assorted roasted vegetables and potatoes topped with grilled chicken. The vegetables were a bit overcooked but were still tasty. The chicken was seasoned, but it could have used a bit more seasoning for my taste. Another guest at our table had the vegetarian option, a grilled cauliflower, and it looked delicious.They served iced tea, water, and there was a cash bar. They were slow to refill the water & iced tea glasses. I might suggest a pitcher of water at each table. The dessert course was a very good creamy chocolate mousse with fresh fruit & a crunchy cookie. Now for the show. This was a combination of acting, jokes, and audience participation. After the rules were explained, we were encouraged to make our way around the room to talk to the other participants to see if you could identify any suspects. The show started with a "murder" and clues were given through QR codes using your phone. Between courses, the actor led us through the story and interacted with the audience. Halfway through, the meal was served. After the dessert course, the actors started the final part of the show. There was a second and third murder, more clues, and the audience was then asked for the provided "who done it" questionnaires. Once collected the show staff went through the clues and announced the winner. The murder mystery part of the event was a little hit and miss for me. One of the neat things was that we had three of the hidden actors at our table. One was obviously part of the performance, but the other two were revealed in the end as actors in the show. During the pre-meal and meal time, they carried on table talk and added their input about suspects and clues just as if they were guests in the audience. Their reveal as part of the show at the end was very surprising to my party and made it very enjoyable. On the other hand, the website with the description of the event suggests "you will not find yourself staring at cheesy costumes, there will be no recited campy dialogue and certainly no hokey song and dance," My party believed all of this was in the show to some extent. I do understand each scripted show could have better writing and different actors which might make a difference. My party also believed that there was too much information and clues provided in the last ten minutes of the show for any guest to actually solve the crime. However, maybe my group wasn't up to speed or different shows/performances could be better planned. All in all, it was a good time.

Solid show. Kind of funny everyone accusing one another. You won't figure it out until the very…read moreend. I would certainly recommend.

Oh y'all... The…read moreupholstery is shot. The concrete men's room sink had mold. How is that even possible? I ordered a local brew I hadn't had...still haven't because they didn't have it. Our pizzas were good, but not great. All that said, or server was first class and the movie presentation was without flaws. We miss when Alamo was at West Oaks Mall. Good times.

As long as I have been in Texas, it was my first time at Alamo Drafthouse. One of my friends had…read morefree tickets to see a movie so we picked The Housemaid, which is a book series I started in my bookclub. I got there about 7 minutes before the movie started. The lights were already off. I had to figure out how to order food/drinks by finding the menu under the food tray. Let me tell you, the way the seat and the tray is shaped, you have to either turn sideways and then sit down OR you have to be about 90 pounds thin. I found the menu but still couldnt figure out how to order so then I saw on the front of the menu, "write, raise, push" instructions. Geez Louise. So there are little pieces of paper and a pen so you write your order down and push the button on the front of your tray and someone will come get your order and then bring it to you once its done. Okay.. good thing I've read all of the books pertaining to this movie because I spent 10 - 15 minutes figuring out the menu order process. I ordered the mushroom burger and fries with of course a Dr. Pepper babyyyy, its good and nice. DodoDoot. Anyway, I was shocked at how good the burger was. My friend ordered a pretzel and cauliflower bites. She said the cauliflower was nasty but I think it was just the sauce. The seats do recline but they dont heat up. I didnt like where the cup holders are situated because the guy next to me kept coughing and the cups they give you are the hard plastic types without a top. So yea, I probably drank flimflam from his cough. I would give it 3.2 out of 5 experience.

Went to go see the undertone movie last night and it was one for the books, definitely a must…read morewatch! Our server Adam was very kind and informative on the menu accommodating to my allergies. It was my first time back in a long while and i was informed about the 18% gratuity for the first time. I didn't mind much and even left some extra for our server but definitely be aware of it going in if you haven't been there in a while. Overall the visit was nice, not exactly the most budget friendly but will probably be back again.

This is an $8 bowl of popcorn are you kidding me? $10 with the mandatory tipping. If this is $8 you…read morecouldn't present this better? Looks like a bowl I took out of the back of my grandmas cabinet. What the hell Is wrong with businesses now a days? And this is all we get? A normal small popcorn bag is 10x bigger than this. Why would I want to come back here to experience an actual dinner when they can't even serve popcorn right? Going to the movies used to be an EXPERIENCE this feels like a rip off. Yall are making the actors do all the work. This is lazy.

We love coming to this location for the convenience of being the closest to us. Food is typically…read morealways good and fresh popcorn . Like the convenience of selecting and purchasing tickets in advance online. Bar and seat service of full menu is a pleasure and enjoy. This visit chairs comfy, reclining and relaxing with large cup holders. However l, sound bleeding through from two other sides made it distracting and at times difficult to hear our movie. Also service got a little dicey when asking for refills and a different server came and was loud and distracting during the middle of the movie, not trying to be discreet or keep volume down with us as well as with other patrons around us. Unfortunately for the price of movie tickets we will likely go bank to Star cinema in College Station or a recently remodeled nearby other cinema.

I have been two stars in A Grill three times now. I enjoy the theater. It is really nice and clean…read more The food is good and reasonably priced. We had a jack and Coke ice and another mixed drink they just were not great. The one odd thing I noticed was the popcorn. It arrived to us cold served in a metal bowl. I asked for warm popcorn and it just was not as good as other movie theaters. Overall, though the price is good for the movie and the food is also good. The seating is very comfortable.

The Burly Q Lounge is SO MUCH FUN!!!!! A wonderful show to celebrate a birthday, anniversary, date…read morenight, or just a fun night out with friends! There is something for everyone! Kiki is hilarious and sexy, and the Qutie showgirls are sassy! I look forward to the Burly Q Lounge every month for good music, laughs and beautiful burlesque performances!! Always an amazing night in store for all!

This show is a fantastic classic vaudevillian show featuring several different style acts…read morethroughout the night. Burlesque, Comedy, Magic, Musical Performance, the show has it all in one exciting night. Kiki Maroon does't disappoint, as she books the best acts from around the country to fulfill your entertainment desires. Each month the show features a different line-up of acts, with Kiki as host and the Burly Quties as her lovely minions. If you haven't seen this show, housed at Warehouse Live on a monthly basis, I highly recommend you do.