The location is excellent, but unfortunately, the property itself is outdated, poorly maintained,…read moreand in significant need of repairs and management attention.
Upon arrival, we immediately noticed maintenance issues. The blinds in our unit were broken and lying on the floor, setting the tone for what became a disappointing stay. Throughout the week, there was no housekeeping service of any kind--no bed making, no fresh linens, no replacement of kitchen towels, and no general upkeep. We were expected to keep and reuse the same towels, including damp and increasingly unpleasant kitchen towels, for the duration of our stay.
The towel process itself was one of the most frustrating aspects of the experience. Guests are required to turn in towels and then be issued replacements for any trip to the pool or beach. The process felt unnecessarily restrictive and, at times, demeaning. We were repeatedly instructed where to take towels, where to pick them up, and what we could and could not touch. On one occasion, when we brought towels to housekeeping during the designated day and time window, each towel was individually inspected. We were lectured about makeup stains, informed about their laundering procedures, and warned that we could be charged for anything they could not remove. This level of scrutiny felt excessive and inappropriate. In all my years of staying at hotels, resorts, and vacation rentals, I have never been threatened with replacement charges for normal wear on old, frayed towels.
Another major issue was the insect problem. Staff themselves joked that there was an unusually high concentration of bugs this season. Unfortunately, the situation was far from humorous for guests. Bugs were constantly entering through poorly sealed windows and doors, crawling across the room, getting into beds, and covering personal belongings. When we asked whether the property sprayed for pests or offered any assistance, we were told they do not spray and provide no solutions. No guest should have to spend nights dealing with insects crawling on them while they sleep.
Customer service was also disappointing. Several interactions with front desk staff left us feeling as though we were being scolded rather than assisted. As first-time guests, we naturally had questions about procedures and amenities, but the responses often felt condescending. Rather than helping guests navigate the property's unusual policies, staff frequently spoke to us as though we should already know the rules.
The shared amenities were equally problematic. When we attempted to use the BBQ area, we discovered there were no utensils available because another unit had taken them upstairs and kept them. Despite cleaning up after ourselves, we were later told that the grill needed cleaning the following day, apparently due to another guest's use. There seemed to be little oversight or accountability regarding shared resources.
Noise and safety issues further diminished the experience. One night, an apparently intoxicated underage resident caused a major disturbance on our floor from approximately 2:00 a.m. until 4:00 a.m., eventually requiring police intervention. Surprisingly, the individual returned a few days later and was openly drinking again. Despite the significant disruption to guests, no compensation or accommodation was offered for the sleepless night.
The family in the neighboring unit was also extremely noisy throughout our stay. Children repeatedly bounced a hard ball against the shared wall for hours at a time, day after day, with no intervention from management. Likewise, the pool and hot tub were frequently overcrowded with unsupervised children, making it difficult for other guests to enjoy the facilities. There appeared to be little enforcement of rules or consideration for guests seeking a quieter environment.
Perhaps the most unusual part of the stay was that we were given materials encouraging us to become "owners" despite the property's obvious maintenance, service, and management shortcomings.
Overall, while the location is undoubtedly attractive, the combination of poor maintenance, lack of housekeeping, pest issues, inconsistent customer service, noise disturbances, and inadequate management oversight made this a disappointing experience. This property may appeal to families with young children or groups looking for a more party-oriented atmosphere, but it was not the relaxing vacation experience we expected. Unfortunately, I would not choose to stay here again.
