The sales associates at this location are very nice and helpful, but the manager is awful. I came…read morein to return a hat I had purchased at the Downers Grove location. This woman gave me such a hard time, telling me I should exchange this for something else, they have so many new things, etc. I kept telling her no thank you, I'm not interested. So, she started to show me scarves and a purse that she thought would look great on me, again, I said no, thank you. This went on for like 10-15 minutes. Then finally, as she was processing my return, she said I have to give her my phone number, email and address in order to finalize the return. I said no, you don't need that information. Then she smirks at me and says, I'm sorry, but we won't be able to do the return then. Really? You need all of this information to make a return? I called another location (Oak Brook) and asked if the above "policy" about returns was valid. She said absolutely not. We only ask that if you want to be on our mailing list (for catalogs) and receive special offers through your email.

VIP service! I've…read morenever been taken care of this way, not even nordstroms. They were the sweetest staff members and miracle workers. I was in dire need for an evening dress for a special occasion, with absolutely no time to shop. It was near closing time and I desperately called and asked what time they were closing, if I could make it in.....they quickly answered and said "come on in, we'll get some dresses ready for you, what size are you?" I was working out across the street and made it 10 min before close...it was the only opportunity to try on a dress. I showed up and these ladies had 8 dresses, with shawls, shoes and accessories waiting for me in the dressing room. Amazing service in such short notice. They never made me feel rushed and it was their mission to make me feel comfortable with what I was trying on. Such great service! I felt like a million bucks!

Disappointing selection. The store was clean and well appointed but didn't have a ton to choose…read morefrom. I've shopped at many DXL stores as I'm both big and tall but this was the first one I left empty handed. Oh well.

I wasn't planning on doing any clothes shopping on my trip but I had a workpants emergency, rip old…read morepants I had taken. The store is on the second floor and the signage on the building can be a bit confusing if you don't look at the doors. As an odd size in-between regular sizing and big and tall sizing it can be hard for me to find cloths, especially pants. I had a mild heart attack when I couldn't find my pants size at all. Thankfully a super helpful employee saved the day. I told her my sizing and she asked me to humor her and try on a pair of Vineyard Vines pants that were an inseam size shorter than I needed. I'm glad I trusted her. Their sizing was actually what I was looking for. I feel for all the women with their vanity sizes now. Definitely made me happy to be a customer even though the price was more than I'd hoped. I did do some retail therapy to even it out and got two amazing shirts on clearance.

Needed to get a new kids bike for our rapidly growing kindergartner. We were clueless about…read moresizing/fit but got wonderful recommendations and they let us try two bikes out before we purchased! Good selection of used and new bikes for every budget. Will definitely shop here again for the next kiddo!!

I came in last week and brought a ton of used equipment in. They said they couldn't give me cash…read moreand gave me credit. I was going to come back with my son to get him some stuff he wanted. Well they are permanently closed. So they basically stole my sports equipment. Carma is coming right back to you Sir. Not cool!

Wish I could give this place 0 stars. There is no customer service at all. I am already…read moreuncomfortable taking my toddlers to ANY store to shop and the employee made me feel worse by making an assumption I am switching shoe boxes or taking shoes when I am going to purchase the shoes that my toddlers are REFUSING to take off (I was actively holding the correct boxes for purchase and clearly told the employee that as well when she approached me). Customer service is supposed to have a little bit of empathy to a certain extent depending on the situation. Just because my toddlers are loud and running around does not give a worker the right to have a negative judgement on what kind of shopper I am. I've been in retail for 7 years and on going, I would never make a PARENT or anyone who is obviously having a difficult time feel the way I did throughout this experience. I understand each shoe has to be checked when purchased but there is a much nicer way to ask instead of asking in a forceful manner with sarcasm/attitude especially during the situation I was having.

Seemed like a smaller DSW store, was clean and well-stocked. Not much in the clearance aisle (darn…read morehaha). Not much for runners (I recommend Dicks Sporting Goods or an actual running store). I do like their dressier shoes both for work and shoes for a night out. My girlfriend found a nice pair of Merrells for under $30. Definitely a good deal. Cashiers and employees on the floor were friendly.

I know it may not appeal to the hoity-toity and holier-than-thous who only shop at Nordstrom and…read moreMacy's and look down upon this place, but K&G has your next fit locked down if you take the time and look. Helpful salespeople and on-site tailoring makes this a place I hit whenever I want or need a new piece at a reasonable price.

We were walking around Hyde Park and saw this older gentleman with an awesome hat. My partner…read morestopped him and asked where he got his hat and he mentioned K&G on Stony Island. We went there because hats are central to preventing skin cancer for those who are fair skinned .... aaaaaaand it is also really hard to find a store with hats. We made a beeline for K&G and found a mother lode of hats. We were soooo happy! Store workers were super polite. The store was not mobbed and we will for sure go back for more hats. Highly recommend!!

All time worst location I've ever been to. I came into this location to exchange my Nike huarache…read moreto the Nike ultra pair and the store manager with the name tag "Dana" was extremely disrespectful and was no help at all. He claimed that I buy shoes and "return them every week" just because this was my second purchase with the incorrect pair. At this point, I don't see how a store manager can be so rude and have no remorse towards his customers. Do not go into this location seeking for help because neither the "manager" nor store employees will do it. Also, I had to go online and try to order my own shoe, I guess they need more training on that haha.

Went to this location recently to purchase a pair of Nikes, and it was a totally different…read moreenvironment from the other shoe store in the mall that I visited. The customer service here was top notch. It was a perfect blend of making sure you needed help and backing off to allow you room to breathe and decide if you wanted anything. And when you did need help....they were right there to assist, not to push some stuff on you that you neither needed, nor wanted. Check out was a breeze, and in less than 5 minutes I was on my way home with my new purchase. 5 star service Champs!

Was walking by this place when I caught a sign basically indicating most everything is on sale. The…read moreplace was spacious and well organized by type of clothing on each rack, making it easy to look through what you like and all sizes of what they have organized. You can definitely find something you like - I got a cute sleeveless top for $5 marked down from $60 and a sweater for $25. Not too bad for a small boutique. Didn't ask if they are closing soon, but could be the reason for their current low prices. Their selection was modern, cozy/chic, featuring more timeless styles (stripes/solid colors/not too many different prints). Reading the other review on here, I do think that they should be more upfront about their return/exchange policies if a customer were to purchase from them. It's easy to assume they are final sale, but I would ask to make sure. I asked if they could put a few items on hold for me, and they said they would for an undetermined amount of time. She also did a good job checking on me while I was fitting. If you're walking by, I would recommend taking a look!

I stopped in while Christmas shopping for my daughter. The salesperson was friendly and helpful. I…read morewas contemplating a sweater and top for my daughter. I was unsure of the pattern. Still unsure, but the salesperson insisted she would love it. Seemed a bit pushy after I told her my daughter my not fit or like it. She said it's what all the young people are wearing and aged love it. I wasn't so sure but I bought it anyway. My mistake! Well, my daughter did not love it and when I went to return it was told, by the same person, that they don't do returns. She said, Just store credit and she could stop in anytime. I told her that my daughter lives far away. She said there policy is typical of most boutiques. No Online Store, etc...Pretty aggravated since she never mentioned that policy when I was clearly unsure of the purchase. My daughter lives no where near one if the few boutiques they have (Milwaukee and Lake Geneva). Never again.

While shopping in the store, the store associate Bobby was very helpful and informal. He works hard…read moreand he gives great deals!!!! The store is very clean and we loved the convo that we had with Bobby. The store has a lot of different clothes and shoes to choose from, we shopped here for my daughter's sweet 16 clothing and the deals was superb!