While the local staff at this location are generally helpful, I am writing this to warn other…read moreChicago residents about the significant risks of ordering from Backcountry.com online. Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.

They have some nice gear, but a weird shop. If there was music on, we were in between songs the…read morewhole time we were there. There was an odd silence and everyone working was standing on the first floor talking. The second floor seems to be all discount clothes. I got tired of asking help to find something, and cannot speak to the prices comparison, it was such an awkward experience.

What a great store. They have free parking and it's an indoor garage. They have free filtered…read morewater. They have a second floor and a first floor that is vast and has everything you need for outdoor outdoors or indoor sports and hiking and camping. They also have a co-op mentality where you can own a piece of the store. They also are able to have things on sale and clearance because they also buy back used items and you get it for more than half the price off. I love the store because it's also right on a waterfront where you have a walk and you have artistic chairs and lots of geese and people come fishing. It's a wonderful location. And the staff are really nice and friendly.

Daughter wants to come here to try on some ski jackets, while she is doing her thing, I'm wondering…read morearound. the store is pretty big, also has a 2nd floor. I even saw the brand of Arcteryx, while you don't see this brand very much in dicks sporting goods, i guess it's too expensive. The collection is not huge, but few jacket looks very nice. Must come back!

I was in desperate need of heavy duty uniform pants. This store was recommended as they carry a…read moregreat selection of quality uniforms. Most of their pants have a reinforced crotch and knee area, to withstand wear and tear. Four-way stretch and lots of pockets. This was my first time shopping at the 511 store but the two ladies at the register were so nice. Every interaction was helpful and attentive which made my experience flawless.

5.11 use to be a great store recently tried to make my usual purchase 42 x 34 was told corporate is…read morechoosing not to supply stores with plus sizes and needs to be ordered through website 1 this is discrimination 2 if I wanted to order and wait and possibly return because didn't try on would order Amazon And stores complain about low sales but choose to discriminate Lost a long time customer found a uniform store that Taylor's my needs 5pants 4xs a year at $80 apair -$1600 revenue for 5.11 Sad they are willing to lose loyal customers

Upon arrival I walked to the jackets and tried one on, immediately I was referred to the sale…read moresection and dismissed afterwards. Left me a little confused but I was still determined to find a certain beanie I was looking for. After I left the store with the beanie, I noticed the cashier had charged me $16 more than what the actual price was ($45). Pretty inconvenient since I was already at lunch with my family and a few blocks away. No idea if me being POC had anything to do with my experience but this store left a very bad taste in my mouth.

The staff was helpful once you asked for help, but did not proactively offer assistance. Store's…read morewell laid out with good options. I bought a coat for my dad and it seemed to be of good quality. Wish the discount was deeper since this is an outlet but the price was not too bad. It's worth noting though everything is final sale. Exchange is allowed within 7 days.

Whew. It was a bit painful shopping at this store because things are not cheap. My daughter's…read moreoutdoor preschool spends a good deal of time in the elements, and since we're going into the winter months it was time to pick up some stuff that would keep her warm in the frigid weather and snow. Our bank account took a hit today for sure. But the items you find here are going to last, so that's the silver lining. My first stop today in my cold weather shopping spree was a children's consignment store in the suburbs, and happened to find a Patagonia snow bib there in near perfect condition so that made me feel much better about the investment. Here at the Patagonia store, I bought a snow jacket, some fleece pants and a base layer pant, and a hat. We wandered into the Worn Wear section and they had a small section of children's items there, too, where I picked up another pair of fleece and a pair of snow pants. Their children's section was a bit smaller than I anticipated. They had coats, snow bibs, some pants, and so on, but they only had a single size of each at most. But I was able to get what I needed with the exception of a neck warmer, and I will admit to being a bit surprised they didn't carry that sort of item. They had a small play area! I wasn't expecting that at all but it definitely helped with a finicky two year old who woke from a car nap when we got to this store. It's not much--a small table with some blocks and a shape sorter--but it was enough for her to have fun and keep her occupied while I was deciding what I wanted which is worth a looooooooT. Parking was astonishingly easy for an early Saturday afternoon. We found a spot immediately and there were others around too. It is toward the outer edge of the Fulton Market district, but I still was expecting to have to drive around for a while or abandon the excursion altogether. Pay to park using the ParkChicago app.

I love how big this store is, how well thought-out the layout and design is, and how friendly the…read morestaff is! They have a huge selection for kids, women, and men and if they don't have anything in-store, they are happy to order it for you online. Is Patagonia pricey? Yes. You're paying for high quality merchandise that is going to last you years if you take care of it. I also love that they offer free-repairs and trade-in value for old coats. The staff here was phenomenal. We came with my mom to buy coats for ourselves and the kids and I am pretty sure the staff spent the better part of 2.5 hours with us trying on different coats, talking through the different styles, etc. It took a while, but it was well worth the time spent and I am beyond thankful to the amazing team here for walking us through it all. It can be overwhelming with the choices and they helped us narrow it down to our exact needs. We have been very happy with our purchases especially with all the snow and the arctic temps we've had recently!

I went to replace my 12 year old Patagonia jacket that delaminated and had other signs of wear. It…read morewas a great coat, but it was time. To my pleasant surprise, the manager said that the delaminating was considered a material defect. Even though the coat was more than a decade old, they replaced it with a brand new $500 jacket. I felt like I was stealing and asked them three times if they were sure about their decision, which they confirmed. I felt so guilty, I bought a $50 hat. I've always loved their products because of their practicality, fit, and style. Now I have one more reason to return.

Great products for rugged outdoor use…read more Even better service as I had a piece of wind/rain resistant jacket whose inner liner ripped and the store replaced it, no questions asked, no receipt. Life long convert here.

The coats are absolutely terrific. I think I bought three…read moreof their coats so far two of their Arch pads and a couple hats and gloves and they're all very superior quality

I wanted to say the cashier named Armenia from the Rosemont location in Illinois that took care of…read moreme and my son today was amazing! She was so helpful polite and had such great customer service skills. She made our visit perfect. I highly reccomend this location!

First time in the store today and we had a wonderful experience. Very pleasant and patient salesman…read morenamed Courtney helped me with a purchase of Barbour jacket. I was somewhat between sizes and he was able to determine what I needed. Another salesperson stopped by as we were at the checkout register and provided even further help and information about my purchase. We also learned that if we see something we like in the catalog, we can call the store directly and they will ship it free (this may be available within a certain distance from the store). Even though I know nothing about outdoor equipment etc, I did not feel out of place.

My wife and I were there today. What a beautiful store. The sales staff could not have been more…read morefriendly, helpful and knowledgeable. A great experience buying great merchandise. We will return and buy more the next time we are in Chicago. Very highly recommend.