I want to sincerely recognize the General Manager at The NOW Massage in Chandler, Arizona for an outstanding level of customer service. I believe his name is David. I actually reached this location unintentionally while trying to find a central or corporate contact for The NOW after a frustrating experience with another location. Even though the issue had nothing to do with the Chandler studio, the General Manager did not dismiss me, rush me off the phone, or make me feel like I had reached the wrong person. Instead, he listened with patience, empathy, and professionalism. My girlfriend and I are long-time members of The NOW, and we had recently been dealing with a stressful situation involving a chemical spill emergency and mandatory evacuation orders near our home. We had cancelled a massage appointment within the required timeframe through the app, but another location still charged us and removed our credits. When I explained what happened, the Chandler GM immediately took the situation seriously. What stood out most was that he took ownership of a problem he did not create. He looked up our accounts, contacted our home membership location in Long Beach, apologized multiple times on behalf of the brand, and assured us he would follow up. Within about 15 minutes, he called back with an update and the issue was being handled. That type of service is rare. He could have easily told us to contact another location or redirected us elsewhere, but instead he chose to help. He showed the kind of leadership, accountability, and care that makes customers feel valued. The NOW is fortunate to have someone like him representing the brand. His professionalism turned a very stressful experience into a reminder that great customer service still exists. I truly appreciate his help and hope his leadership is recognized. read more

The NOW Massage Chandler - Massage Near Me - Chandler, Arizona

Carolyn was AMAZING. She gave a great massage and was so kind. I felt very comfortable with her and will definitely be going back to see her! read more

Have a membership and every month get an 80 minute massage with Sabrina. She gives the absolute best massage I have ever had. I even have my husband going twice a month to see her. She gets every inch even the spots u didn't know felt sooooo good. Kinda pricey but she is worth the drive and the cost. read more

I started my day in pain, sore muscles. After my session I am relaxed and feel amazing

Jayme is an excellent massage therapist. She was able to help with pain, and it was gone after the massage. I would highly recommend her. Great ambiance and atmosphere at Chandler Location. read more

I just received a massage from Amanda and she did not disappoint! Very attentive and took her time with me. She addressed all my concerns and went above and beyond. Nina, at the front desk, was very sweet and welcoming. I'm glad I tried them for myself and you should too! Thanks The Now Massage for such a great service. read more

The NOW Massage Chandler - The NOW Massage - Massage Near Me - Chandler, Arizona

Adrienne was excellent! I will schedule with her again! Awesome experience. Thank you Adrienne! read more

Great massage and service! Love the atmosphere and the decor! Not to far from my house either!

Jayme made my massage experience so comfortable and she worked on the areas that had a lot of tension. I felt so relaxed and left feeling so much better. 100% recommend Jayme. Thank you! read more

The massage was so relaxing after a stressful week this is the best ! They are so professional and attentive to your needs and they make sure the pressure is good. The sound of the waves is fabulous! read more

I rarely leave a negative review $190.00 for an 80 minute ( not deep tissue) but paid extra 20 for deep tissue is not just overpriced but not reflected in the service. I still left a $15 tip. Mediocre massage at best. I kept asking for more pressure but therapist couldn't perform. A waste of my money and time. read more

Had a fabulous massage at The Now Massage! I came in because I was intrigued by their photos. Does this place "really" look like this or are these clever stock photos? It really looks like the pictures! I absolutely loved that they just play ocean waves during the massage and it is blissfully quiet (apart from the waves). I had a massage with Daphne who was fabulous! Would definitely return! read more

I want to start with ... I have never written a bad review before. I went in for a massage the other day and it was unfortunately not worth the price/time. This is my second pregnancy (30 weeks) and we are new to the area so I was looking for a good place to join. My last pregnancy, I had a place in Dallas that was wonderful. As a gift, my husband signed me up for the membership at Now Massage and booked an appointment. Although the lady seemed very polite, this was a waste of money. Not only did I get charged for a regular massage but they up-charged due to my medical condition (pregnancy) which seems horribly wrong. The 'prenatal glow' is providing you with a pillow to lay on your side... let's be real now. I think there is a reason why they don't go into what that entails on their website. On top of the cost, they had me lay on one side the entire massage and she did maybe a 1/2 of my body. No upper neck, arms/hands and barely touched above my knee. To add to the disappointment, she barely applied any pressure... like she was afraid to touch me. I could have lathered on lotion/oil and called it a day. I actually left there in more pain due to laying on one side the entire time. Immediately called after to remove my membership which was awkward but they did. read more

It is impossible to relax when you're freezing the whole time. And not being able to really communicate with your therapist during the session doesn't really help. You can't really talk because it's in one big like communal area they're separate but by like sheets. I paid extra for cupping and I've been cupped before they basically ripped me off for that part... I mean every is friendly and it's clean. Just over priced for the experience. I couldn't relax at all the whole time because it was freeeeezing! Wish I read the reviews before I chose this place. Will not be returning read more

New to Arizona and was hoping to make this a monthly experience for my husband and I and it's been nothing but a nightmare with their monthly packages and membership. Dad died the day of my appointment and was charged the full fee, because why not get a massage after the worst news of your life?!? Then the next appointment was booked it at another location no where near my house. No more memberships. read more

Pilma is so good. I can't recommend her enough. Also the receptionist Nina, is so professional and always pleasant. Both of these ladies are an asset to your company. read more

Knows where to focus and pressure level. Excellent. Well worth the membership. The 80 min is a must.

Go ANYWHERE ELSE, I promise you. It's one of those "if I could give less than one start I would", which I have never said before. When my boyfriend and I left Now Massage he stated it was bad and didn't want to go back, but I was actually having back pain on my right side. I had ZERO pain going in. I thought it was normal massage soreness, 100% not. It has been two weeks and I am still feeling pain. I'm a nurse, Ive had plenty of massages in my life, I know they tweaked a muscle. I tried to contact the business just to fix it with a 10min, quick something, but they've ignored me and don't return calls. Go ANYWHERE ELSE!!! read more

I'm so bummed to be writing a not so great review. I have been to the now massage in Scottsdale / have gotten quite a few massages and have always had an incredible experience. However, unfortunately this experience left me not wanting to come back. My massage therapist from my personal experience felt inexperienced, it was far from relaxing and the whole time I was just laying there waiting for it to get better. It had no flow, was more painful and uncomfortable. I felt like I could not get relaxed because I could feel the inexperience and was just hoping it would get better. The massage had no flow like I feel like they usually do. So unfortunately because of this experience I would not recommend this location. Maybe my massage therapist was having an off day but I am really upset that I chose to spend my money on that not so great massage. read more

Absolutely the best massage ever...thank you James! There simply are not enough stars for you!

I received a gift card for a massage here and decided to try it out having a membership at another spa. I wasn't expecting much but I was actually blown away! Daphne gave me one of the most relaxing massages I've had in a really long time (and im an avid massager lol) . The place was also very aesthetically pleasing and I loved how you are only allowed to whisper in the massage room with the calm ocean music. Overall experience was a 10/10 and I can't wait to bring my husband next time so he can experience it! read more

Listened to. Time taken in areas of concern. Great experience. Heavily considering a membership for both myself and my wife. Will absolutely be back! read more

Very disappointing - worst massage of my life + the owner couldn't even respond to my concerned email about the service I received. I came in with extremely tight shoulders looking for relief - if anything this massage made it worse. Making sure your staff are trained to not only provide an enjoyable experience but also a safe one is important. Will never be back and also not a good look for the now as a brand which I've been going to since they opened back in California. read more

My massage at NOW was amazing. Exactly what I needed. I got a deep tissue and it was fabulous. Highly recommend 180 min

Another great experience at The NOW. Every therapist I have been scheduled with has been amazing! So glad I signed up for the membership!

The atmosphere was tranquil and inviting. The massage therapists, Jerry and Paige were fantastic. Two different approach as my needs were different each time and they both took the time to listen to my needs. Jerry tends to be more deep tissue and Paige more Swedish. Whichever therapist that you select it's worth it! I ended up selecting the membership program that they were offering because it seems the wiser choice to maintain self care. read more

worst massage of my life. From walking in the receptionist never looked up from the game on her phone- I had to stand in front of her for a few seconds then finally said something to get her attention. The massage itself; biggest waste of money. Not sure if it was her first massage ever or what but it was awful in every possible way. I now am trying to find another massage tomorrow because it did absolutely nothing to me. Ambiance is nice tho and the place is clean. I have been to the north scottsdale location a few years ago and had a good experience and was hoping for this to be similar.. but that was not the case, at all. read more

What an amazing experience at The Now. My therapist was Tricia and she is absolutely amazing! You can feel the care that she provides to her clients. All it took was one massage and I became a member! She provided (hands down) the best massage I've ever had. Jenna checked me in and was so patient and knowledgeable. She answered all my questions and made me feel so welcome. The Now is definitely the place to go for a massage in the East Valley. read more

The space is clean, maintained well with lightly fragrant candles. It creates calming environment. Therapist Niki was polite and was asking if pressure being adequate or not. Her service was good and I kept craving for more on each part. Back got enough attention but arms and legs needed more massage for sure They use some oil for the massage so it left me moist but oily everywhere. So if you are planning to go anywhere after the massage, need to reschedule! I added the scalp massage thinking it will be on top of the 50 minutes of massage. To my disappointment that scalp massage meant pouring 1 tsp of coconut oil on scalp with at the maximum of 1.5 mins of strokes. So that made my hair oily and the oil was not distributed just the front of my hair looked oily. If they had used hot cloth to wipe out the oil, spent enough time on overall body and not focused only on back, and soent "additional" time for for "addition" /upgrades, I would go back. read more

It became clear in the intake room that the masseus was not aware of my medical condition (pregnancy). I elected for cupping that she was going to allow me to do it until I reminded her that I'm pregnant and she looked shocked. She had no idea. Not sure what the purpose of filing out any of my online profile or waiver paperwork was if the masseuses or front desk staff aren't paying attention to it. Then I'm told I have to do the prenatal glow upgrade for extra $$. That was a joke. Nothing special about it and didn't have normal adaptive equipment, just pillows so I was uncomfortable the whole time (I'm not far enough along where I can no longer lay on my stomach which is what I would have preferred). Pregnancy is a medical condition and not an invitation to charge more for the same thing! Also the massage it was mediocre at best. No technique and felt like getting lotion rubbed in lightly the whole time. Edit: appears they removed the extra charge for the prenatal enhancement but regardless, the principle of the matter still stands in my opinion. They had every intention of charging for this "upgrade" and would have had I not spoken up. read more

Jerry was great - creatively figured out how to get my tight muscles to release. I asked for deep tissue and got it. He even went a full 90 minutes (they didn't seem busy) when they advertise 80 minutes. Most places state 90 or 60 but they list 80 and 50. Maybe that's just being honest? I do feel like, unless you join as a member, it's a little expensive. Also, I prefer a walled room vs. curtained room. However, being not super busy it wasn't really a problem. I think I heard one extra sound due to this. Loved the ocean wave sound. read more

My spouse and I purchased memberships and decided to start treating ourselves to a monthly massage and relaxation time. This is a very unique boutique, and you feel like you've stepped out of the hustle and bustle of the surrounding Chandler Fashion Mall area into another world. My therapist, Pandah, wanted to know my expectations, and areas of my body that I wanted her to focus on and my level of pressure tolerance. After listening, she recommended her planned approach and asked if that was agreeable with me, which it was. I was extremely pleased with my massage and darn near fell into a deep sleep while she focused on my neck and upper back muscles, pressure and all. You can purchase add-ons to your massage that enhance your experience even more. Looking forward to next month. read more