The service was absolutely excellent . I was helped by a gentleman who knew his stuff. I needed…read morefittings to replace my well pump. He helped me From the beginning to the end with his expertise. You can find that one on one assistance like the good old days. The rest of the staff were also busy helping other customers . The gentleman got me exactly what I needed also giving me great advice on getting the job done right ! I went back to my cottage and tackled the job in know time at all . I have water flowing and everything is working perfect. A special thank you to the gentleman for helping me out. The value that store has, Not only by the employees but the merchandise is very fair . I go there all the time for My needs and bypass the big box stores to give this local business my support. Thanks again !

Not a bad store but the pricing is a bit higher than others. They do have a good select though.read more

Review Summary... Nice people, good selection, check the…read morehours before going, be prepared for a slight markup. Slightly more detailed... Overall the selection is pretty decent...it is nice to have a hardware store of this size in the area (It's significantly bigger than the Ace on 44 in Bolton). Their hours are quite limited, and have often left me running all the way to HD or Lowe's in Manchester for impromptu weekend warrior work...so definitely check their hours or call before showing up. Prices are also a tad high (maybe 5-10% on most things I have bought), but I easily save that in time and gas (when they're open). The parking lot is huge if that's a concern, so feel free to bring a landscape trailer if needed. The people working there are all generally nice, and have helped me load my vehicle with cold patch bags, etc. on more than one occassion.

As others said, the people are nice. However, going there is a gamble. I've left empty handed many…read moretimes and ended up making the trip to Manchester. The store itself is a time capsule from the mid 90's. Check out takes longer then it should because they haven't updated their debit/credit card reader in 25 years. You sign a paper receipt. Update for God sake! How much is a chip reader? Think of the unrealized savings on register tape, pens and time. Kidding aside, I only go there if I'm confident they're going to have what I'm looking for. We're talking rope, a hammer, can of spray paint or an extension cord. Anything else, I'm going to the Depot.

They have nearly everything you need. This is always my go to hardware store and I love that I…read morerarely have to go to chain hardware stores. The staff wears masks, is friendly and offers help in a non pushy way. There is a plexiglass shield and hand sanitizer at the cash register, the same place they cut keys. I am constantly surprised at the vast array of products they manage to stock. Check it out ! Love this mom & pop style hardware shop adding to the charm on Main St at the Manchester road race starting line. This place is significantly larger than it appears from the front with parking and entrances on main st. and out back. The selection of products is far more than I've expected and ranges from paint to key cutting to lawn care tsalt to any kind of hardware you need. I always hit this place up when I can and can usually avoid home depot and Lowe's. Prices are very comparable too. Love supporting a local business when I can. :)

The guy that was working at the front desk here was so nice and provided great service. I came in…read moreto get some spider spray to get rid of a very scary spider on my car. He came outside and took care of it for me. So nice! Definitely stop in here!

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

We just moved to the area from Boston and this store has been really great. We have purchased all…read moreour Benjamin Moore paints from the store among other things as we settled in. The staff and manager are always pleasant, professional and helpful. They try to help, talking through options, even with sometimes challenging issues. Thank you!

A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!

They are always so helpful and friendly. And, if your package isn't taped up, they'll tape it for…read moreyou, which is so nice!

This store goes above and beyond for customer service. They helped so much with my paint purchase…read more I would never go anywhere else. Also, their arbour coat is a wonderful product. Highly recommend this establishment!

I went to get a propane refilled. I paid ahead in the store then I drove around back to the filling…read morestation. A young man in his mid teens met me. He filled the tanked only took a little over 2 gallons. I was surprised too because I thought it was empty. So I asked him do I get the difference. He said he didn't know so someone else came down and said sorry we charge fix price per fill. Bring it when it's empty he said. For $10 bucks, you wanna lose business go ahead then spend 5 times more in advertising to attract a customer. Sometimes it's not about the money, it's about how you make your customer feel. I go elsewhere now where I pay by the gallons.

Online status never gets updated showed up saying business hours are until 6 pm on weekdays and…read morethey have a paper sign over the illuminated sign saying 5:30.

Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

Rocky's Ace Hardware in Vernon, Connecticut Stinks. This store really STINKS…read more I visited this store on Th-9-12-24, because I wanted a specific product. Their website said it could be ordered online, but then would not accept the order. The website specifically said that the product was in stock in the Vernon store. The product was not in stock. I asked to have the product ordered for me. I was informed me that the minimum quantity for an order was 48 items. I was not allowed to purchase a smaller amount. I asked if quantity for the store could be ordered and then put on the shelves so customers could purchase them. I was told they could not do that either. They have the product in their warehouse, they have a store, they advertise the product on their website, they say it's available at the store. It is not available at the store. AND they refuse to make it available. Why do they offer products for sale and then make it impossible for customers to buy them? Why do the Ace commercials claim prompt, courteous service, when I certainly did not get anything of the sort. And why do they expect customers to enjoy being treated this way? Do they really think they're going to prosper and profit by offering products for sale and then refusing to make the transactions? And then they tell me there's nothing they can do about it, that's just the way it is, but actually, IT'S THE WAY THEY MADE IT. I will, as much as possible, avoid this establishment in the future. Rocky's Ace Hardware in Vernon, Connecticut Stinks. That store really STINKS.