Love this place Exceptional service from a local small…read morehardware store that had everything you need !

Bob at the counter helped us with everything we needed. Made suggestions, was kind and spent time…read moreshowing us options. Had everything needed in stock. Reminded me how awful Lowe's and Home Depot are. Keep this place in business.

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

We just moved to the area from Boston and this store has been really great. We have purchased all…read moreour Benjamin Moore paints from the store among other things as we settled in. The staff and manager are always pleasant, professional and helpful. They try to help, talking through options, even with sometimes challenging issues. Thank you!

Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

Rocky's Ace Hardware in Vernon, Connecticut Stinks. This store really STINKS…read more I visited this store on Th-9-12-24, because I wanted a specific product. Their website said it could be ordered online, but then would not accept the order. The website specifically said that the product was in stock in the Vernon store. The product was not in stock. I asked to have the product ordered for me. I was informed me that the minimum quantity for an order was 48 items. I was not allowed to purchase a smaller amount. I asked if quantity for the store could be ordered and then put on the shelves so customers could purchase them. I was told they could not do that either. They have the product in their warehouse, they have a store, they advertise the product on their website, they say it's available at the store. It is not available at the store. AND they refuse to make it available. Why do they offer products for sale and then make it impossible for customers to buy them? Why do the Ace commercials claim prompt, courteous service, when I certainly did not get anything of the sort. And why do they expect customers to enjoy being treated this way? Do they really think they're going to prosper and profit by offering products for sale and then refusing to make the transactions? And then they tell me there's nothing they can do about it, that's just the way it is, but actually, IT'S THE WAY THEY MADE IT. I will, as much as possible, avoid this establishment in the future. Rocky's Ace Hardware in Vernon, Connecticut Stinks. That store really STINKS.

I've never had a bad experience with Sudden Service in SWindsor. Always friendly and helpful.read more

Went to the shop to buy my first snow blower. Knew pretty much nothing and they explained the…read moreoptions. Purchased an Ariens and they delivered it to my home. Upon delivery they showed me how to start it, and what things to avoid to spare my shear pins. Also gave tips for maintenance and oil changes. Fantastic experience all around. I'm now able to use my snowblower to help all my neighbors.

First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

Incompetent overnight team. The turnover is too high to have people who reliably pack your skids as…read moreyou would expect them. Delivery is turning into a real problem. They call you with an automated call, which is supppse to give you half an hour to be on site, and then they might come as quickly as 10 instead and will insist the customer handle it and push to let them drop the skid somewhere undesirable... and when they say curbside, they mean "Bottom of the driveway" and if you aren't here fast enough too bad, enjoy hand bombing stuff an extra time in 90 degree weather. The staff is vigilante, ready to defend the errors that their drivers or staff make. They will try to make you feel like you don't know there policy and procedures well enough, even when you have been going to them for years. Not only will you still be super mad by the time the conversation is over, but nothing will be rectified and they will keep making mistakes and putting the blame on the customer.

Part lawnmower repair store, part old time hardware store, part antique store and flea market, it…read morereally feels like you are stepping back into time when you walk in. There are dozens of lawnmowers awaiting repairs on the sidewalk in front of the store. Actually, the store has 2 doors demarcating the hardware store proper on the right, and the flea market kind of place on the left. If you need an odd sized bolt or washer or screw, there must be hundreds of them here. I stopped in today looking to sell an old mirror. The proprietor wasn't interested in buying it, but was agreeable to offering it for a consignment sale. The proprietor is a friendly guy, and the store is a trip and a half to browse around in. And if you ever need a lawnmower fixed, here is your place.

Being from Windsor it is great to have the ace hardware in town and I hope they never leave. I…read morehave to say all the workers are great and always are ready to help especially this young man Aiden, every time he is there he makes every effort to help me and always takes care of me he is such a nice young man. The only negative thing I have to say is I wish they would invest some money in this store and make it a little more appealing and fix the horrible flooring etc. but like I said love having this place in town!

My husband shops there all the time. Enjoys their courtesy, help and service. He has been shopping…read morethere for years!

This location is great, and they provide great prices, and a variety of options. My only issue with…read morethis location is that the lines are so slow. It feels like there's never enough staff to ring you out, every time I go I wait about 10 to 15 minutes on the line.

Great selection, friendly and helpful staff, unbeatable prices, and reasonable quality. Some of the…read morestuff they sell is cheap in both price and quality, but they are labeled as such. If you beat on those day after day, they will probably break. But for a homeowner how needs to use a tool a few times a year, that's perfect. They sell higher-quality options, which will hold up to heavy use and abuse much better. Those are still less expensive that almost anything else, and they are much higher quality. Know what level of quality you need, and you'll do quite well here.

Best selection of flowers, vegetable plants and all your outdoor garden plant needs in the area…read more Knowledgeable staff very helpful with our questions. We prefer this place over the big box stores to support local business and higher equality of plants. Flower Power to all!

Amazing selection. Great value and knowledgeable staff. They had just what I was looking for.read more