Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

Terrible Customer Service. Return policy is a joke!…read moreWoke joke. Go to Home Depot at least they take care of their customers if an issue!

The store was really busy today and i had something to exchange. The staff greeted me with a Hello…read moreand smile, and helped me right away. Even though the store was busy, I was in and out quickly. The staff was so helpful! I will DEFINITELY be back! Great Quality & Friendly Staff

I have used this hardware store which is close to my house in Coventry instead of going to the…read morenearest Home Depot. The people are always friendly and very helpful and know a lot about hardware, instead of getting the wrong information at other stores.

A real "home town" hardware store. They've helped me select products to do a variety of products…read moreand they've worked out very well: Staining our deck, removing moss from our roof, and bug product for the lawn. We've lived in Hebron almost 10 years and it's nice that they know mine and my husbands name when we walk in the door. I always check with this hardware store before heading out to any of the 'big box' stores and often I'm surprised at the items they carry. We'll continue to be customers of our great local hardware store!

Still a great place with great prices. We are greeted with an actual smile every time we walk in…read more It's not the usual monotoned 'welcome In' it's like a 'hey we're happy you chose us welcome in.' We always find what we need. They have a little bit of everything for us country folk living on the outskirts of the city. Highly recommend the poison ivy soap they sell. It works the best.

This is a fantastic hardware store with employees who go out of their way to help. Dylan changed…read moretwo license plate covers for me that without his help would have been impossible for me to accomplish. His knowledge and kindness made my day and reinforced the value of frequenting local businesses while avoiding the more impersonal big box stores. Thank you, Dylan, you're the best!

Sometimes I just call Shagbark to get advice on how to do something. They have a set team of…read moreknowledgeable folks who I can always rely on. I'm there all the time. We're so lucky to have a local hardware/lumber yard as good as this one.

Great business. Friendly people. They have what you need. They have pet supplies too!read more

Staying in Essex over the 4th of July. Came in to have our propane tanks refilled here. Incredibly…read morehelpful customer service. Highly recommend. Wish we had a great hardware store like this nearby

Great little hardware store -- super helpful, friendly, and able to do everything from cutting keys…read moreto filling propane tanks (no tank exchange, just fills). Doing really well with COVID protocols too.

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

I shop here often but no longer. I called the store and requested a gallon of mixed paint that I…read morewould pick up within the hour. The store can mix at their convenience and I avoid the long lines waiting for them to mix. I offered my credit card over the phone in advance. They said no that I had to come in, order and wait in line. Poor customer service! I do this often and other stores accommodate. This time I called Essex Hardware instead and they had no problem mixing ahead of pickup and said they didn't even need my CC in advance.

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.

I am genuinely shocked by how much stuff this place has crammed within its walls. It might not be…read moreone of those big box stores, but you'll almost certainly find whatever it is you're looking for here.

Ace is the place. Local hardware stores are all about…read moreservice. Home Depot and Lowes have more selection but there is relatively no service. Ace in Southold takes care of you. Whatever you may need to fix whatever is broken...well, they can help. The store is well stocked and customer friendly. Whether you are a weekend fix it husband or wife or a tradesperson...This Ace is the place.

Ashley was a tremendous help for me trying to get my laundry closet door shut. I can't thank her…read moreenough!

I am a big fan of supporting local businesses. The closest Home Depot to Winsted is in…read moreTorrington/New Hartford. Why would you drive the 15-20 mins. to get there without popping in and checking to see if True Value might have the item? When you weigh the possible, tiniest price increment to the cost of gas..... Support local businesses!!