The service was absolutely excellent . I was helped by a gentleman who knew his stuff. I needed…read morefittings to replace my well pump. He helped me From the beginning to the end with his expertise. You can find that one on one assistance like the good old days. The rest of the staff were also busy helping other customers . The gentleman got me exactly what I needed also giving me great advice on getting the job done right ! I went back to my cottage and tackled the job in know time at all . I have water flowing and everything is working perfect. A special thank you to the gentleman for helping me out. The value that store has, Not only by the employees but the merchandise is very fair . I go there all the time for My needs and bypass the big box stores to give this local business my support. Thanks again !

Not a bad store but the pricing is a bit higher than others. They do have a good select though.read more

Still a great place with great prices. We are greeted with an actual smile every time we walk in…read more It's not the usual monotoned 'welcome In' it's like a 'hey we're happy you chose us welcome in.' We always find what we need. They have a little bit of everything for us country folk living on the outskirts of the city. Highly recommend the poison ivy soap they sell. It works the best.

This is a fantastic hardware store with employees who go out of their way to help. Dylan changed…read moretwo license plate covers for me that without his help would have been impossible for me to accomplish. His knowledge and kindness made my day and reinforced the value of frequenting local businesses while avoiding the more impersonal big box stores. Thank you, Dylan, you're the best!

They replaced handle on my favorite shovel with a smile! It is better than new and will store in…read moreour shed!

I cannot say enough great things about Mansfield Supply. A true family run business for multiple…read moregenerations. The high quality friendly service surpasses anything in modern society. They will help you find anything, and there is little that they don't have. They will even help you problem solve solutions to construction and repairs. One small item I was looking for was empty on the shelf. They looked it up on the computer and said "It is on the truck and will be in the store today by 2:00" I came back and the shelf was full. I have been coming here for 45 years. I wish other types of stores were run as well.

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.

We get our tree from Paul & Sandy's every year and it's such a fun tradition. The trees are hung up…read moreand shaken out so you can see what you're getting. The quality of the trees is great - 5-6 years and we've never had a bad tree. They're full, look green and healthy until the New Year and smell amazing. As a plus, there's complimentary hot cider and popcorn, which my kids love. Something I can say yes to after picking out our tree and it also provides a snack for the ride home.

Pumpkin Town is mostly a pre-K through elementary age playground but adults have fun too. There are…read moreendless photo stops: come back to the big pumpkin back drop if there's a line when you enter, go straight to face painting before that line grows. Backdrop cutouts, the tractor, and a grow line are other photo stops that keep you coming back. One heads up that admission doubles on weekends, but $8 per person wasn't terrible, and there's a discount if you buy hayride and Pumpkin Town tickets together. Pumpkin facts are all over pumpkin town (pumpkins are hand-painted, costumed each year, and stored nightly, etc.) and it's a fun scavenger hunt for these facts. Jumping houses, tubes, and interactive houses were the best parts for our little one. Credit/debit users, remember to bring cash for postcards as you can send them postmarked from Pumpkin Town, autumn treats like cider donuts and popcorn at the snack stand, and the catapults over the pond aimed at Red Sox and Yankees targets (must be a Mets Family here!). Also remember a couple bucks to cash for the breast cancer donation box, in memory of Sandy herself. Having to bring cash isn't my favorite but there was a farm stand and snack bar with souvenirs where cards could be used. Pumpkin Town is part folk art installation, part amusement park, part harvest fair, and a fun tradition. I only wish they had a Santa Town each winter...

Ashley was a tremendous help for me trying to get my laundry closet door shut. I can't thank her…read moreenough!

I am a big fan of supporting local businesses. The closest Home Depot to Winsted is in…read moreTorrington/New Hartford. Why would you drive the 15-20 mins. to get there without popping in and checking to see if True Value might have the item? When you weigh the possible, tiniest price increment to the cost of gas..... Support local businesses!!

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

I shop here often but no longer. I called the store and requested a gallon of mixed paint that I…read morewould pick up within the hour. The store can mix at their convenience and I avoid the long lines waiting for them to mix. I offered my credit card over the phone in advance. They said no that I had to come in, order and wait in line. Poor customer service! I do this often and other stores accommodate. This time I called Essex Hardware instead and they had no problem mixing ahead of pickup and said they didn't even need my CC in advance.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

We just moved to the area from Boston and this store has been really great. We have purchased all…read moreour Benjamin Moore paints from the store among other things as we settled in. The staff and manager are always pleasant, professional and helpful. They try to help, talking through options, even with sometimes challenging issues. Thank you!