Ayesha was behind the counter today (one of only two customer service postal worker BTW.) She was…read morepolite and knowledgeable about what I needed and pointed me in the right direction. I filled out the paperwork and got in line. It was our turn and she was personable and pleasant as she helped us with what we needed to get done. She was amazing. Keep it up girl, we need people like you. We will definitely be back to this post office when we are in the area.

No one was inside. It was clean. Customer service was great, no complaints . I never have to go in…read morethe post office and all I hear are horror stories so I was shocked that I had such a wonderful experience

The five stars are for postal clerk Shay, who saved the day! Shay was polite and provided detailed…read moreinformation about the service I was requesting--professional all around. Staff like her should be promoted so she can assist with training the others (see below). As for the other two postal clerks working the same shift (whose names I wish I'd noted--one may have been "Clerk 29"), they get **ZERO** stars. They were rude and snapped at me when I explained that the USPS online system indicated that postal staff would print the required form at the post office if I couldn't print it myself (not sure why a printout is required anyway given that my information was in the USPS online system, but that's a rant for another time). They also snapped at me because one of the documents I was presenting was not acceptable. The overall interaction felt hostile, like they were looking for a fight rather than helping a customer. I have empathy for employees who are tired and ready to clock out. But when this kind of behavior happens, it creates an unsafe environment for everyone. After working several government-level jobs, I also know that many employees stay in roles they don't enjoy because it's hard to leave (limited alternatives), and/or because union protections can make it difficult to hold people accountable--even when performance is not at the level it should be. And now, after reading some of the other reviews about this specific post office, I guess I'll be worrying about my mail getting stolen! :D The above interactions took place on Tuesday, June 9, 2026 between 4-5pm.

Every time I go they are quick, efficient and very friendly! Never have had to wait long for…read moreservice either even when there's a long line when I arrive

I have been to this post office a few times, and it is pretty much what you expect from a semi busy…read morepost office. The lines are usually relatively long, so you need to be prepared to wait a bit. because only one person working but another came later. The customer service on this visit was okay. I would call it lukewarm but not bad. The staff did their job and got people taken care of, but it did not feel especially warm or welcoming either. To be fair, I know a lot of this is a systemic thing with post offices. They deal with a lot of people and a lot of difficult situations all day. I came in to mail a package and when they quoted me the price it was around ninety dollars. At that point I decided not to ship it and just carried it with me on the plane instead. Overall, nothing terrible and nothing amazing. It works, but there is room to improve the experience. I would give this Culver City Post Office 3 stars.

I was forced to use this location because I had no other choice for receiving my mail…read more Unfortunately, within just one week, two of my packages have already gone missing. On top of that, mailed checks have also disappeared. Whenever I ask the staff to look into the issue, I am simply told that they cannot find the missing items. The employees offer no clear solution and seem completely uninterested in resolving the problem. One female staff member was particularly rude and unfriendly. She abruptly walked away to a back room in the middle of helping customers and never returned. While waiting in line, I overheard another customer making the exact same complaint. Listening to the staff's response made it clear that this is not an isolated incident and that little is being done to address these ongoing problems. Based on my experience, this business is poorly managed and failing its customers. It would be better for everyone if it were shut down rather than continuing to provide such unreliable service.

I made a passport appointment for 10:00 a.m. and arrived 10 minutes early, as instructed on the…read morewebsite. The clerk never showed up for work and didn't even bother to call in. According to her coworkers, they weren't able to get in touch with her. This was extremely unprofessional and a complete waste of my time.

This review is strictly for our passport appointment. I can't speak to the other services. But I…read morewant to say that I was impressed at how efficient the woman handling passports was. We slid all of the required paperwork over, and she did her thing quickly for multiple applications. Within 15 minutes, we were raising our hands for the oath, and then she even gave our two kiddos lollipops. (Bonus: even without paying to expedite, we got the passports two weeks later.)

I should've read the reviews before I went here. This place needs to be shut down for their lack of…read morecustomer service. Walked in and the young lady working there was on her phone, no greeting, no hello, couldn't even look up to give a simple "hello, how can I help you". I explained to her what I needed and she handed me an address form to fill out and pointed to the many envelopes in the corner. She literally sat there and watched me fill out the wrong envelope, I brought it to her and she said that's the wrong one while still proceeding to point to the many envelopes in the corner. Hello! Do your job and perhaps help a customer if you see they need a little assistance while mailing off important documents! I understand ppl have bad days but she seemed like she genuinely hates her job and interacting with ppl. Even though she was blatantly rude and had an attitude I still said thank you once my transaction was completed and she was completely silent...Ghetto! Do not visit here if you're needing to send off anything of importance.

If you advertise that you close at 1:30pm for lunch, then the doors should still be open to drop…read moreoff a package at 1:20pm. This goes for closing at 5pm... the doors should still be open by 4:20pm. Tried dropping off another package by the time they should've been open for 20 minutes after lunch and the door were still closed

Parking area is ok. I wouldn't try to find parking during busy business hours though. This location…read moreis very well kept. I didn't deal with any team member personally because I came during self serving hours.

They go by a different clock which is about 10 minutes ahead. I pulled up at 3:53 ( they close at…read more4pm) and the door was locked, which made me remember that the lady who worked there told me they don't go by regular time. They go by the clock that is in there which is a different time. So keep this in mind when going around lunch or closing time.

This review was originally posted on July 29, 2024 for THIS LOCATION (FOX HILLS) but somehow posted…read moreto the Westchester location. I just want to be clear in noting that the rude postal worker I encountered was at this location that was once Boys Market back in the day. IYKYK. Previous review: Wow, What an ugly world of people we've become, so full of anger and unhappiness. I just pulled up to drop some envelopes in the mailbox. The post office was closed but an employee was taking mail from the box outside of the post office. When I tried to hand him my envelopes he refused to take them and told me to drive the to the corner mailbox on the street. It was as simple as reaching his hand out and taking them but instead he turned his back on me. Date: July 29, 2024 @ 6:30PM. You must have a very unhappy life, sir.

Horrible costumer service ! Only one attendend and not willing to assist in good spirit . A day…read morebefore my nephew bouth me 80 stamps that didn't had flowers or nature , by mistake . I just went there today to buy more stamps and ask for please i think her name was Kayla , Layla ? However. Today is Thursday, October 13th , 1:15pm. She is the only one working there . There stamps are for business purpose and she kept saying no with a cold heart . Don't go to this Post Office . I was a client . The stamps are new from yesterday. What kind of customer service is that ?

John P. The Postal…read morePlus Business Center is in a class by itself. As a customer for almost ten years, and my cache of pleasant experiences and outstanding service is overwhelming. I can't say enough about the staff, where the ambience of this little gem has a style all its own. Sometimes I feel guilty for what meager fees I pay compared to the personal attention and outstanding service received. Luz Flores at the helm makes it all work, as beloved staffers move on and new hires just as delightful come on board. Gloria, the notary public and a master of the many services provided by the PPBC, uses her charming personality to touch base with customers on a more personal level. She makes sure my needs are met and my satisfaction is secured. For pennies a day, my mail is secured and my Amazon buys arrive on time (and sooner than expected). As soon as I enter the facility, my package is handed to me before I even get a word out. I'm more than a customer, I'm family. With that in mind, I give this place as many stars as possible for their commitment to excellence and their devotion to their clientele.

Horrible and the worse customer service I have every experienced. Fees are extremely high and they…read moreare lazy. Do not do business with this place. I'm surprised because they have always provided exceptional customer service in the past. Please fire this staff immediately.