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    The Old Fashion Way

    4.6 (10 reviews)
    Closed 9:30 am - 6:30 pm

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    Services - The Old Fashion Way

    Clock repair

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    3 months ago

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    Ronald C.

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    5 years ago

    Our clock was repaired and cleaned in the week we were promised. Works and chimes perfectly.

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    4 years ago

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    Review Highlights - The Old Fashion Way

    Recently did a "cleaning" on our Grandfather Clock (originally made in Wisconsin by Lotter Woodworks).

    Mentioned in 3 reviews

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    Heritage House Clocks Fine Gifts & Music Boxes

    Heritage House Clocks Fine Gifts & Music Boxes

    (33 reviews)

    We were so excited to find somewhere to fix our 2 clocks that were family heirlooms. We didn't even…read moretry them to see if they worked before we took them to be serviced. We assumed after being boxed up for years and dirty it would be best to have cleaned and serviced. We were told it would be 6 months before we could get them back and we paid 50% deposit The total cost was very high for both clocks around $1200 but it was worth it to us. When we went to pick up the clocks 6 months later they both were still very dusty and dirty. When I said something the owner then began cleaning. I was told that my cuckoo clock music box couldn't be fixed and they stated our other clock was fixed and working fine. When we brought home and hung up both clocks we discovered cuckoo was getting stuck when coming out and the other clock within 3 hours of hanging up the spring broke. Took the large clock back and we were told they would have to have several more months. They said if the cuckoo getting stuck bothered me I could bring back, which I didn't They fixed the spring and then tried to charge us more, which we refused to pay. Now that clock is not keeping time at all. We decided to contact another clock repair company in Dallas, which is wonderful, they told us you can't just fix a clock without letting it run for a while to be sure it's fixed which these people obviously did not do. I took my cuckoo clock to someone else that fixed the music box and cuckoo as well as polishing and cleaning wood and it's working great. The other clock is still not fixed. These people have a nice store but I absolutely would not take your clocks here to be repaired. We learned our lesson the hard and costly way. Take elsewhere if you need repairs.

    Love heritage house. They have a fine selection and they aren't happy until you are happy. Between…read morethem and Promenade, I'm gonna need a second job to support my clock habit!!

    The Old Fashion Way - clockrepair - Updated May 2026

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