Amazing customer service. Prompt, friendly and very knowledgeable. Got us up and running before the…read moreHolidays! So glad that we had them come out!!

Owner is very personable and helpful. Fixed my clock while I waited…read more Location is inside a jewelry store and it is fun to check out the jewelry while waiting. Right on the corner of Main Street

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

Mark, from Promenade clocks, arrived right on time today to look at a wall clock that has not been…read moreworking for several years. He took one look at , and knew exactly what was wrong and fixed it quickly. He also took a look at another clock that was hanging in the hallway. I would definitely recommend Promenade clocks if you have a clock that needs repair. They were so nice and accommodating on the phone and in person. Also, very knowledgeable about clocks.

We were so excited to find somewhere to fix our 2 clocks that were family heirlooms. We didn't even…read moretry them to see if they worked before we took them to be serviced. We assumed after being boxed up for years and dirty it would be best to have cleaned and serviced. We were told it would be 6 months before we could get them back and we paid 50% deposit The total cost was very high for both clocks around $1200 but it was worth it to us. When we went to pick up the clocks 6 months later they both were still very dusty and dirty. When I said something the owner then began cleaning. I was told that my cuckoo clock music box couldn't be fixed and they stated our other clock was fixed and working fine. When we brought home and hung up both clocks we discovered cuckoo was getting stuck when coming out and the other clock within 3 hours of hanging up the spring broke. Took the large clock back and we were told they would have to have several more months. They said if the cuckoo getting stuck bothered me I could bring back, which I didn't They fixed the spring and then tried to charge us more, which we refused to pay. Now that clock is not keeping time at all. We decided to contact another clock repair company in Dallas, which is wonderful, they told us you can't just fix a clock without letting it run for a while to be sure it's fixed which these people obviously did not do. I took my cuckoo clock to someone else that fixed the music box and cuckoo as well as polishing and cleaning wood and it's working great. The other clock is still not fixed. These people have a nice store but I absolutely would not take your clocks here to be repaired. We learned our lesson the hard and costly way. Take elsewhere if you need repairs.

Love heritage house. They have a fine selection and they aren't happy until you are happy. Between…read morethem and Promenade, I'm gonna need a second job to support my clock habit!!

We inquired through the Yelp app and they got right back to us. We brought it in and it took only a…read morecouple of days to fix. It seems to be working like a clock. Very polite, professional, and speedy.

Great home visit service. Helped me learn about my newly acquired old grandfather clock. Works like…read morea dream now. House called lasted about 2 hours and cost $200. Well worth it.

Tic Toc Clock Shop is my go to place when I need a clock repaired or cleaned. On top of that, they…read morehave a huge selection of clocks for sell.

I have used them for years & just yesterday had them repair & restore a pop art 1960s clock. They…read moreare so nice & truly know everything there is to know about clocks of ANY kind... including battery. Rawlins Gilliland

I have dropped off my recently acquired Waterbury crystal regulator clock and just got it back…read moreafter a couple of weeks. Richard is knowledgeable and a very fair guy, who did not overcharge me while providing excellent quality work. The clock parts for various clocks are made by him onsite. I would definitely use his services again.

These folks are great! Super knowledgeable, nice and very reasonably priced. Love coming hereread more

They are very personable and did a great job with my watch service. Highly recommended.read more