Amazing service! Very quick and simple and the guy who worked on my watch was very kind.

I cannot recommend King Arthur clocks and jewelry. I was told by one of their employees that he would be at my house on a certain day and time. After a while, and he had not shown up, I texted and called no response. I called the store and they told me it was his day off. The owner took the message and said they would get back to be the very next day. Never heard back from them again ! That is not how you treat your treat your customer. I would give them zero stars if I could. read more

I came in here to get my Shinola watch serviced and I was not disappointed. They got me in and out with a fair price. I got a new battery and tips on how to care for my watch. I'm so thankful they were open to help me as I'm visiting from out of state. Highly recommend! read more

King Arthur Clock & Jewelry - Shinola watch serviced here - Jewelry Near Me - Plano, Texas

AVOID SELLING YOUR GOLD HERE My son came in earlier today to sell his 14k chain. Upon mentioning his reasons for coming in (to sell the chain) the lady working there said in an undermining tone "if it's real" she then proceeded to offer 60% spot value. Their offer $880.00 A jeweler just offered him $1500.00. Stay far away if you want top dollar for your gold!! read more

Dropped off two clocks, a Seth Tomas mantel clock, and a Colonial of Zeeland Grandfather clock Mfg in1977 to be checked and lubricated. The store attendant stated they probably needed new movements but she would have her clock guy check them out and would call me back with repair quotes. I was most interested in lubrication. Surprise surprise they both needed new movements. $$$$. Interestingly when I picked them up (no repair done) she commented that she was not sure movements were available for the Colonial clock. read more

King Arthur is a great place to go for your clock and watch repairs. I had a clock that I had just purchased, but unfortunately the clock stopped working immediately. I thought all hope was gone. When low and behold Mr. Lackey saved the day. He will be 75 on March 22 so happy early birthday Mr. Lackey. 75 located off 75 He saved me a lot of money and repaired my clock. The customer service was excellent. Ms. Marge is very sweet as well. Everyone was so friendly and pleasant. If I have any future clock, watch or even jewelry issues King Arthur here I come. Thank you read more

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Came in to get a clock battery replaced. Eder was so helpful & kind! I didn't have to spend a fortune to get my clock working again. I'll definitely come back for some watches that need adjustments & new batteries! The clocks & jewelry here are also so beautiful! read more

I recently went to King Arthurs Clocks and Jewelry to have them replace a battery on my Casio G-Shock watch. I was very happy with the friendly and prompt service I received . My watch was fixed and works perfectly good now. I've taken several other watches to get batteries replaced and all work great. Sincerly, Very Happy Customer: Benjamin B read more

King Arthur clock personnel is always helpful and knowledgeable, we have had several items repaired. They have repaired my wedding rings and put new bands on watches along with replacing the batteries. We plan on having our grandfather clock serviced in the near future. We feel very comfortable leaving our treasured grandfather clock in their care. read more

Brought my Marathon watch in for sizing after I spent a hour trying to do it myself. They were able to size the watch and get the screws out that cost me an hour and alot of my sanity. Would recommend them for anyone ready to throw their watch through the window trying to size a factory bracelet. read more

Called before driving to shop, explained the problem with my RW. Employee said no problem, I have a RW and they fix it all the time. When I got to the shop, the guy that does the work told me that they don't work on expensive watches. And that he could send it out, but it would be a week to get it back and he didn't know what it would cost. So I'm just suppose to give this guy my watch for a week not knowing what it's going to cost. Then he wanted to charge me $25 dollars for a battery that cost less than $.75 cents on Amazon. I would stay as far away from this place for any of your watch or clock repairs tooooo costly for the working man. read more

I went into King Arthur with what I was hoping was a small clock repair on my favorite clock. Actually, it was very small problem, and we all got a good laugh. Customer service is great and I will be back. read more

I had to resize a watch and they did it quick and easy without wasting time. I was really happy with their service as they were also polite.

Another wonderful experience at King Arthur Clock & Jewelry! I took in four watches that I had stored and the batteries had died. They did a great job and added a free band for an Envicta watch that's band had broken. The staff is always so helpful and friendly. I have an an antique clock that will be there next project. Looking forward to seeing them again! read more

i brought in an expensive 1970s Rolex into the store to get resized and the woman started shaking the watch and slammed it against the marble table top she had which probably put some scratches on it. She advised me to shake the watch and said it was good for the watch to shake it. I checked in with some real professionals and they said not to shake the watch because that breaks it. Basically she tried to brake my watch to convencive me to pay to have it fixed. DO NOT GO TO THIS PLACE! They wanted me to hand over my Rolex to them to fix it for 650$ when they are the ones trying to break it in the first place so i would pay to have it fixed. I wish i realized thats what she was doing sooner. I am to trusting of people. read more

Great place for watch's and clocks of all sizes. Mine was a basic battery change out but am returning with three 80+ year old watches from my dad. read more

I was given an old clock from a friend who pasted and the clock never kept good time and ticked really loud. For a reasonable price King Arthur Clock and Jewelry rebuilt the clock and it runs silent, keeps great time and has a 3 year warranty read more

These are some of the nicest, most honest people I have ever had the pleasure too work with.They have a shop filled with every clock imaginable and stand by their repair work. Would definitely use them again. read more

Highly recommend making King Arthur Clock & Jewelry your first stop for any watch repair. I read someone say it's an old time mom & pop store. While i think it's refreshing. Who better to trust your belonging to than mom & pop? Personal service and professionalism plus fair market pricing. Supporting our local business is more critical now than ever before. read more

King Arthur is the best watch repair place in the DFW area. They are so knowledgeable and experienced. They have worked on many clocks for me, including rare cuckoo clocks and they are very reasonable. This last time I brought in a watch to replace a battery. The same battery replacement was quoted at $118 another store, that too with a very poor attitude. Over here they did it for me in 10 minutes while I waited and the cost - $25! I am not going anywhere else! read more

Without question, absolutely the best place for repairing and restoring grandfather clocks is King Arthur Clock & Jewelry. Thirty-five years ago, I purchased a grandfather clock for an anniversary present to my wife. It was serviced in San Diego about twelve years ago and never again worked properly. Moving to Texas, the grandfather clock mechanism and clock face sustained additional damage. For this year's anniversary, it meant a lot to us to have it restored. After researching many places to have it repaired, the shop owner Margerie convinced us they would be able to do the restoration. They came to our house to pick up the grandfather clock and estimated it could take three to four months to obtain and fabricate the necessary parts, and do the repairs. Three months later, they notified us the grandfather clock was ready and scheduled delivery back to our house. The technician arrived at the appointed time, was very professional and accommodating, setting up the grandfather clock where we wanted. The technician made sure it worked and everything was to our satisfaction before leaving. Not only did the grandfather clock perform as good, if not better than, as when we first got it thirty-five years ago, King Arthur restored its appearance to like new condition. Absolutely amazing!!! Highly recommend King Arthur Clock & Jewelry. Very reasonable and reputable. read more

Family-owned shop in Plano that does fantastic work. Service can be slow at times, but that's because they are very popular and it seems like you can end up waiting while they are helping other people. They've repaired watches for me and soldered my wedding/engagement rings back together. I've always been happy with the price I've paid. read more

F-UP MY WATCH DONT TAKE your watch for anything there. Went to get a battery replaced. They scratch the back of my watch by using the wrong tool and strip the cap that covered the watch battery. For 22.00 WTF. Just for a battery! You would think a place that sells watches and clocks they would know how to take care of people stuff. I can imagine the clocks they sell. Will break down after you buy it. And charge you a alot of money to fix what they broke. read more

I would give this place a 5 star. Sweet old husband and wife team who are super nice, fast, and provides good quality for a low cost. I needed the battery on my movado watch replaced and first went to fast fix in Collin creek mall. They wanted $60. (not discounting Fast fix- they are very credible, but also very expensive). I called up King Arthur and he had me in and out with a brand new battery, kind words, wonderful smile, coupon for my next visit and great quality in no time for... $16.25 Go there. Seriously. read more

DO NOT TAKE EXPENSIVE WATCHES HERE! I brought my Omega here for a resizing and battery replacement. I had taken it to Jarrods to ask about battery replacement, and they suggested King Arthur. I wouldve sent it directly to Omega, but needed the watch quickly. Boy, do I regret taking it to King Arthur. I called them before bringing in my watch. They said they can resize and replace the battery on my omega. When I got there, the younger man with glasses worked to resize it. I only needed one link taken out. It took him about 20 minutes, and he mangled one of the metal bars used in the links. No big deal. Disappointing, but I am guessing those metal bars are cheap to replace. He claimed that Omegas were the only watches he had trouble resizing. Then, he replaced the battery. When he was taking the back off, he started using a small tool in the notches of the back of the watch. This left gouges, scratches, and tool marks on the back of my watch. I was shocked that they would mess it up that badly. At the end of the day, they apologized, didnt charge for the resizing or battery replacement, and offered to polish my watch for me. That doesnt remove the deep scratches and gouges left on the back of my watch. This should have never happened. How they screwed it up that badly is beyond belief. The owner was polite about it. But, I was somewhat insulted by his comments. He asked how much I paid for it, which was $1500 new. He then said I would only get $300 or $400 if I tried to sell it, suggesting the scratches werent a big deal. WRONG - I told him that often, Omegas appreciate in value. A quick check online confirmed this. Used, my watch should still (surprisingly) sell for what I originally paid for it. Well, it would have, if it didnt get gouged in the back by King Arthur. read more

We purchased our Francois Desire Odobez wall clock more than 20 years ago and it kept going perfectly - without ever servicing it - until it stopped in June of last year. After weighing what to do about this and to whom to entrust it for repair, a recommendation of a friend led us to King Arthur Clock & Jewelry. They took it apart, cleaned, rebuilt and brought it back to life for a surprisingly modest price. It is now working perfectly again. Thank you so much, King Arthur Clock & Jewelry for a job well done! read more

Very friendly and lovely staff that work here. Came here to get my watch batteries replaced. Excellent service! Highly recommend!

This business has been around for decades, and the old-fashioned business shows. Stopped by to have a broken clasp replaced on a necklace, but they do not have a jeweler on site. I was told that they have to send it out and it will take at least a week. Not interested in handing over a three-stone diamond necklace to someone for at least a week. read more

Minor repairs on an expensive costume jewelry necklace were done well. Wait was long but done onsite and I didn't need to return for pickup.

Needed a watch battery replaced. Walked in and they were able to help me right away. They were very helpful and quickly changed the battery. Cost was bit higher than I was used to ($25). read more

Took an old clock in to see what I needed to do to get it fixed and they were very helpful and didn't pressure me into anything, just suggested different options. They seemed to know what they were talking about and if they didn't know they asked someone else's opinion. Overall great experience. read more

I called and scheduled a repair of grand father clock - weights fell down, chain not in the grove (off wheel) and oiling (every 5 yrs) on time, knows what he is doing and completed the work in 30 mins. Explained the Dos and Donts Didnt charge for any extras Relatively cheaper than the rest of the places that I called in the Plano, TX area I recommend King Arthur Clock and Jewelry read more

Went in there with a 30 year anniversary clock (that was valued at $600); it was a 400 day clock. It only needed the stem replaced! What I got back a MONTH later was not the same clock! The base was metal; the retuned one was plastic! The back of the face plate was metal, got back plastic. Things were replaced unnecessarily and this IS not the clock I took in but a cheap replacement! Go somewhere else! read more

King Arthur means integrity, fairness, excellence, and state-of-the-art products. I brought them a Swiss clock I just bought on Ebay, the pendulum did not swing. They took care of it right after my Christmas trip to Spain, and I did not pay a penny for it. They were amazingly honest with me. I have no hesitation in recommending King Arthur as a reliable place to take your "timing treasures". Muchas gracias!!!! read more

Had a Grandfather clock that needed repair and a mantle clock. The cost was reasonable (about $300). The repair man was not able to fix the mantle clock in the house so he said he had to take it into the shop to repair. It took forever for the mantle clock to get fixed. It has been a year now and both clocks need repair again for the same problems we originally had. I am not going back here because the repairman was not very polite and told us he should have charged me more to fix the clocks because of the amount of time it took to repair them. Well when you quote a price you need to stick to it. Like I said go somewhere else for your clock repairs. read more

When the ring did not come out of my fingers and it was painful, they kindly helped me, and I did not pay for it. I am grateful to all the kind people. , read more

Always bring my watches here for repair. The jewelry is at a fair price. The young man and the older lady working there are really helpful and nice. Definitely recommend if you are looking for someone to take care of your items. read more

I took a beloved wall clock in for repair. I had always had good feelings about the clock shop and love the many ticking grandfathers and other clocks there. At first the owner seemed friendly and helpful and even though he quoted $70 for repairing my clock, I agreed to it and filled out my name and address for him. As I was leaving he attempted to give me a political bumper sticker which I declined saying we were on opposite political sides and said "we just look at things differently." But he persisted in engaging me in a political dialog and when some of the things he said sounded extreme to me, I went to the back, picked up my clock and left. It was a VERY unpleasant experience. I wasn't looking for a political tirade. I just wanted to get my clock fixed. I will NEVER return. read more

Had a small 6" round clock with a non-functioning hour hand even though the second hand was functioning fine. The owner fixed it in 30 seconds flat. When I asked the cost, she refused to receive any payment because she said it was a super easy fix. "It was nothing," she said. But it was everything to me because it was gift I purchased in Netherlands for my mom and couldn't replace it. I felt her pro bono work was beyond fair so here I am writing a recommendation to repay her kindness! read more

Love this place! Martha and Jim are very sweet and very professional. They always provide a fair deal and good understanding of the items purchased. Also, I love the amazing upright clocks- they would look beautiful in any home or hotel or establishment. I'll be visiting this place again soon at their new location in Plano! read more