I am appalled and deeply disappointed by the severe lack of responsibility displayed by the management of this building, which I am unfortunate enough to call home. On June 13th, a devastating water pipe burst in the trash room and 17P, leading to catastrophic flood damage that spread across the entire floor, from 17P to 17A, B, C, D, and onwards.
The incident, which occurred in the wee hours of the morning, resulted in significant property loss for many residents, including myself. Despite an immediate report of the issue, the management showed a shocking level of indifference and didn't take immediate action, forcing residents to call 911 for help.
For our part, we suffered a loss of thousands in value. Our personal belongings, from computers and hard drives to clothes, shoes, books, and furniture, were all ruined by the water, which stood 2.5 inches high on the floor. The distressing response from the building management? An outright refusal to compensate us for our lost property.
Adding insult to injury, the remedial measures taken by the building have further exacerbated our suffering. Our apartment has been filled with high-frequency fans and a deafening dehumidifier that has rendered our living space practically unlivable. We have to shout to communicate and getting a good night's sleep or working from home is simply impossible.
Despite the disruption to our lives and our inability to live comfortably in our own home, the management has refused to cover the cost of temporary accommodation or provide alternate lodging. Any attempts to engage them in conversation have been shut down.
Furthermore, the aftereffects of the flood were felt throughout the building. False fire alarms were triggered due to water entering the fire room, and the elevators were non-functional for two days, causing severe inconvenience in a 32-story building! The communal amenities, including the gym and club room, remain closed until further notice.
What is most upsetting is the lack of transparency and communication from the management. We have been left in the dark, uninformed about what steps are being taken to rectify the situation, and left to bear the losses on our own.
This experience has exposed the severe failings of the management, demonstrating their complete disregard for residents' welfare. It is beyond unacceptable and displays a total lack of empathy, professionalism, and basic human decency. I implore anyone considering this building as a future home to think twice. The negligence shown here is truly unthinkable. read more