In my years of buying gifts from various stores and services, I am yet to encounter an experience as frustrating, demeaning, and infuriating as the one I had at The Only Roses. I felt compelled to pen this review to serve as a fair warning for future customers who may innocently stumble into this pitfall of deceit and lackluster service.
I visited the store to collect an $800 boxed set of roses spelling 'LOVE', a price at which any decent establishment would ensure product safety, let alone an upscale one like The Only Roses. The box was noticeably scuffed upon collection, which I reluctantly accepted due to time constraints. However, my discontent was exacerbated by their complete failure to provide any form of protective packaging, a seemingly basic service one would expect for a high-end product.
The crux of my grievance lies not just in their lack of basic customer service, but in their blatant dishonesty. An employee at the store attempted to convince me that L'Occitane, another company, would gift wrap their product for free, a claim that seemed absurd even at first mention.
Resolving to give it a shot, I was met with predictable confusion from the L'Occitane staff who confirmed my suspicion, stating they have never, in fact, offered such a service. This completely corroborated my initial disbelief, leaving me utterly bewildered as to why a representative of The Only Roses would fabricate such a story.
Upon my return, rather than admit to the deceit, the employee doubled down on the lie, claiming it was an anomaly. In an apparent attempt to appease me, she professed to communicate with a manager in the back, a claim I now believe to be another falsehood, given the course of events.
The level of dishonesty and unprofessionalism exhibited by the staff at this location is nothing short of shocking. I, for one, will never give this establishment the privilege of my business again. I beseech whoever is in charge to reassess their hiring practices, for the current staff seems more inclined towards fabrication and deception than maintaining customer trust and providing quality service.
The Only Roses, you've certainly made an impression, though undoubtedly not the one you aimed for. With such a pricey product, I had hoped for a seamless experience and instead received a thorny encounter that I wouldn't wish upon anyone. read more
