I was picking up gifts for my wedding. The manager there was a bit on the erratic side, first…read moretelling me he will help me with placing the order on the iPad, then a few minutes later having me do it myself and looking at me like I was crazy for waiting for him even though he said "I'll help you with that." When I actually received the products he had scratched the paint off the cup I bought and when I got home I discovered he had broken a bracelet I wanted engraved. As I'm currently on my honeymoon I. I cannot return to get my money, but I will never do business at this store again. Things remembered used to be one of my favorite stores to get things engraved. Bummer!

Ryan is AMAZING! I stopped in 5 minutes before closing time the day after Christmas to pick up an…read moreengraving, and he not only happily retrieved it for me but stayed 20 minutes past close to ensure that an error was corrected! Five stars just for his customer service. He was so kind and apologetic and never made me feel as if I were an inconvenience (even though I'm sure I was). It's tough here right before the holidays because it gets so crazy, but take the time to stop in when it's not as hectic and the service and the products are both amazing! Thank you Ryan!! I will be back!

I looooove thissss storeeeee iiii will be returninggggggg . So much to look at and they got koi…read morefish decor

BUYER BEWARE: We went inside this store and was not greeted by the 3-4 people crowding behind the…read moreregister, no other customer was inside the store. I believe they were training a new person and as we walked by we were still not greeted (it did not bother us, unfortunately we are quite used to this in these suburban towns). We took our time browsing the store as they had a selection of baby related items towards the very back of the store that we found cute yet (albeit very expensive). We spent about 10 mins. As we were leaving we see one of the (presumably new) employee with green hair walk towards the section we were in. He went past us and awkwardly followed us without uttering a word, made us feel like shoplifters. We were deeply offended and and felt disgusted as we exited the store. Apparently we are not the only ones who experienced this, I attached a screenshot of a 56 year old woman who was also followed. This store really needs to reduce their hubris, there is literally nothing of great value to steal from in this store. An apology to this review would be nice, however we do not plan on returning ever and the lack of accountability based on other replies does not provide us with much hope. TLDR; we went in this store and without any verbal interaction, was followed by an awkward employee. We felt offended and disgusted. It's 2024 and I would hate to imagine what the chain of events would be, if we were of a darker skin color.

please do not buy anything from here, I tried to return something (with a receipt) and the employee…read morelied and said it was broken and I couldn't return it. The employee also lied to me to my face and said she was the only worker in the store, and 1 minute later there was another worker. Do not purchase anything from this store if you want to not get scammed

collection of random little gifts for kids etc. guy working inside was attentive & nice.read more

Love all the cute knitted items they have, but I'll keep it simple. I see Pikachu as a flower in a…read morepot, I buy said Pikachu! I believe it was $20 for it and I did see bouquets that I plan to buy in the future. Staff said it was roughly $40-50 which I was surprised!

From the owner: We knit flower that lasts forever. Perfect unforgettable gift for your loved ones.read more

Came in to look at recliners for my parents, no employee to be found. Found what I thought to be a…read morecustomer on the recliner, turns out to be the employee.

I bought a remote control with cash it cost $30. I do not collect receipts so I did not have one…read morewhen I returned the remote. The manager asked if I had a receipt and I told him no I didn't BUT the box has Brookstone imprinted on it... After going back and forth he would not even give me in store credit!!! AAaarrrrrr. I went back an hour latter as I was leaving the mall just to make sure I had this right and I did. I asked him to scan the product just to see how much in store credit we were talking about.... $9.99 So for $9.99 Brookstone lost a customer, got a bad review and come Christmas I will go out of my way to point people to this review.

Magic Castle is a small shop located inside the Burlington H Mart at 3 Old Concord Road, highly…read moresuggest that you put that in your GPS if it's your first time heading there. Parking's also tight because of H Mart but we didn't wait long to get an open spot. The shop's about 150 square feet & full of the cutest items - my kids & I wanted Gudetama & found plushies, pencils, pencil cases + Rilakkuma, Pusheen & other kawaii characters' products & K-Pop swag. It's a small shop but divided up into sections - one section's got stationery/school supplies, & another has character slippers, toothbrush holders, & makeup supplies, for example. Cute novelty items like self-watering plants, too. It was worth the drive - the items are genuine, lots of variety & it's impossible to walk out without buying something. (photos taken 2/2022)

All the low rating reviews about this place are right. The girl in the counter is rude,…read moreunprofessional, and always has a sour look on her face when you ask her anything.

We got 6 flavors honey lavender, Nutella, caramel, lemon, pistachio and dark chocolate. All the…read moreflavors were so tasty.

Delicious macarons! I was gifted an assortment of macarons from this Woops location. The macarons…read morewere very fresh and all the flavors I tried were very good.

Love this shop. Beautiful crystals and a great selection. I especially love the candles. Kristina…read moreis always super responsive and very helpful. As I'm new to healing crystals, Kristina has answered all my questions and helped guide me along the way. I've had several readings with Kristina, as well as most recently her psychic clarity healing session. Even over zoom, I was able to relax as Kristina guided me through meditation and help balance my chakras. My tarot readings have been incredible. Kristina guided me through things that at the time didn't make sense, but then in no time events unfolded and it all came together.

This place is such a hidden gem! I guarantee you will not expect what you find inside. Crystals,…read moreincense, salt lamps, calming music, and so much more!

Great selection great helpers really know their books Got a Hugh selection plus a special young…read moreperson section

Shopping at this store is a terrible experience. Empty shelves, overworked staff and no price…read morecheckers. Recently at check out my item was $10 more than was listed on the shelf. $35 for a pretty standard 5x7 picture frame. I would have caught that if there was a price checker around. Many items do not have prices at all, and besides going up to the register, there is no way to find out. This isn't a store you can rely on to complete a project as they are often out of stock of just about everything. I don't think they've had white acrylic craft paint in stock for 5 years! Also on my last trip there registers were completely unstaffed. There was one staff memeber in the general area directing people to the self checkout. As another poster mentioned this store is a cell phone signal dead zone. I wonder if that's on purpose. Do not count on being able to access your Michael's account to get any coupons while in the store. Plan on printing them out ahead of time if you'd like to use them. My friend thought I was joking until we went to this store together and I told her "watch, I won't be able to get my coupon". Yup. Why do I keep going back? Well every few months they send me a $5 coupon to spend on anything. So if I have time to kill, I browse the store for a craft kit or something else I can donate to Toys for Tots every Christmas. If I need craft supplies, I'll shop on Amazon like everyone else.

Quite honestly the most disorganized Michael's I've ever experienced with miserable employees who…read moredo not ever want to help people. Order online and pickup is never the same day and I never get a confirmation it's ready I just have to show up days later and ask. The lady with the blonde short hair and glasses is the most rude person I have ever encountered there do not ever ask her for help she will make you feel like you are bothering her. Have no idea how this place is still open do yourself a favor and travel to the new Maynard stores