Party pros was 30 minutes late to deliver linens and glassware to our wedding, affecting the days timeline and resulting in their delivery coinciding with guest arrivals significantly. I requested a refund of the Delivery Fee and Kevin the manager wanted to argue with me that they 'tried their best' when his booking staff was clear on our firm schedule. I would not rely on Party Pros for critical events and found Kevin's entire posture to be inhospitable. read more

Absolutely worst customer service and from the general manager? Wow I'd expect better. I'd also expect that when you drop off a refrigerator that the compressor turns in and the fridge cools to an operating temperature unlike the 86 degree warming box they delivered as a fridge. Upon calling the GM explained there's nothing they can do costing us our entire event weekend. 100% unacceptable Getting this from an hourly maybe but paying someone a salary to destroy your business isn't a bright idea. You'll be seeing me bright and early Monday morning Thank you for ruining my event and costing me more money then imagined. Your definitely a pro at something and that's being the worst rental company in oregon You will be paying my invoice as well as my dry ice fee my event fee and all of my spoiled product that your fridge wouldn't hold properly and safely at temp. read more

These guys are great! I made a request and the estimate was returned to me in less than 5 minutes. My stuff was waiting when I came to pick it up. The powerful guy at the dock picked up my 16 chairs and loaded them with one arm. Impressive. The items were in great shape and worked flawlessly. They checked me in as fast as I could unload the items. Highly recommended. Gresat custome service. read more

Easy to work with. We used them for a family wedding and they really came through. Cameron, our service rep, was very patient with all my questions and changes to the order. Since we were getting supplies for two different locations, it wasn't easy but everything went off without a hitch. Would definitely use them again. read more

I did not check reviews before calling The Party Pros. I got an email quote and called back, ready to make the reservation. The girl on the phone answered the 2 questions I had, but in such a curt and unenthusiastic manner. To her, I was not a name or a potential customer, just a quote number. She sounded so bored. I hesitated to make the reservation. ...Crickets.... she did not offer any other help or information, or even ask for the sale. So I thanked her and got off the phone. The whole thing probably lasted 45 seconds. That's when I checked Yelp only to find that my instincts did not fail me. I can handle mediocre customer service any day, but not when it comes to something special like a wedding or a party. I feel lucky to have avoided a stressful and frustrating wedding day. Edited 10/20/12- Since I posted this review, the owner has contacted me to ask for constructive feedback to take back to his team and improve customer service. I appreciate his willingness to seek ways to better the business and I truly hope it works out for them. +1 star for the effort to make things right. I might consider them in the future if I happen to throw another party. read more

I am a repeat customer of The Party Pro's and have always enjoyed great service. I had used them for smaller events in my home for tableware and on occasion tents to cover my back porch. Party Pro's have always showed up on time and took care in setting up the tents. I recently threw a really big party at an outside venue, which was staged by Royce's Prop Shop and catered by Devil's Food Catering. I asked both vendors to use Party Pro's for all the rentals. As expected, the Party Pro's delivered. The tables and seating were great as were the table settings. They even use Riedel glassware for wine glasses. Not something you see very often from rental companies and a really nice touch that is noticed. The tables were set beautifully and I couldn't have been happier. The venue had to be cleared on Sunday and they showed up as planned to take everything away. I highly recommend Party Pro's and will continue to use them myself. read more

I highly recommend Party Pros! Excellent customer service! We ordered a few tables and chairs for our party and it was unbelievably affordable leaving more room in our budget for food and drinks which was awesome. I called the morning of the party and added a large outdoor mushroom heater to our order. It was no problem at all, they were great. Unfortunately the heater ended up not working and I called and left a message as soon as I realized it. We received an email back first thing Monday with an apology and a credit to our account. The guys who delivered everything were friendly and efficient, five stars all around! I look forward to using them again, thanks so much for being so great! read more

Well priced, great service, easy! Used them for our wedding on 9/30/2016. Our reception venue had most of what we needed but we ended up renting wine glasses (picnic size worked perfectly) a couple of round tables, table cloths and about a dozen folding wood chairs that we used at both ceremony site and at reception. They were able to deliver the day before which I appreciated as I was stressed out with all the final prep work that needed to be done. Pick up was day after, also easy. Called in the morning and they were able to work with us on timing as we had some after-wedding family events to attend. Online reservation, email and phone call to complete and quick pick up. Will definitely use again if I have other rental needs in the future. read more

Great people, amazing service they were very helpful. They created a beautiful setting for our wedding. Thank you we will be back

As a first time renter of tables, chairs, linens and glassware for a summer outdoor event I chose PARTY PROs in Hillsboro. I couldn't have been happier.The showroom staff was friendly and helpful with suggestions. Their delivery/pickup staff was professional and prompt. I highly recommend PARTY PROs and will definitely call on this exceptional business again in the future. -Karen read more

My go to place when renting supplies. Have used them on multiple occassions and they always provide friendly service, reasonable prices and the right product when I want it. I live close enough to pick up many of my orders. I will try delivery next time then update my review if required. read more

We rented tables from Party Pros for a garage sale. They delivered and picked up on time as promised and made it so much easier for us.

We have used The Party Pros for a few bridal shows and they always deliver an amazing set up. The staff are friendly and work with your needs. The communication is amazing from the management to employees. read more

Love, love, love these guys! I rented from Party Pros for my engagement soiree where close to 100 people attended. They delivered on time and set everything up according to plan. The backyard looked perfect! They didn't call for directions (and this home is not easy to find!) everything ordered was delivered. Thank you!! Will use again.... read more

Do not rent from The Party Pros. I cannot stress this enough. I ignored the negative yelp reviews against my better judgment. We needed serving-ware and up-lighting for my 700 head count wedding. The Party Pros had the best prices we could find so we went with them. Three weeks prior to the wedding my mother and I personally went to The Party Pros, finalized our order and paid. Everything was to be delivered to the venue by noon on Friday so it could be in place for the rehearsal at 5pm. When we arrived at the venue we discovered that no deliveries have been made. I tried calling The Party Pros but since it was after 5pm I could not get a hold of anyone and there was no emergency contact. I left messages in hopes I would receive a call the next morning and meanwhile made alternate arrangements for the items we needed. The morning of the wedding I kept my cell phone on me or with a bridesmaid until half an hour before the ceremony just in case they called. No call. After the ceremony finished we had a break until the reception so I checked my phone and saw their missed calls and messages. When I called back I had to deal with terrible customer service. On the day of my wedding a woman at The Party Pros was very rudely arguing with me about how they have tried calling all morning and no one has answered (of course I didn't answer, I was getting married). I left the decorator's number in my contract and in voicemails as the day of wedding contact but for whatever reason the decorator's number was not properly recorded anywhere and calling the bride was resorted to. Besides taking a brusque tone with me her only response to the deliveries not being made was "I don't know anything about your account so I don't know why the deliveries weren't made." Besides such an unprofessional statement the woman on the phone made no attempt to correct the company's wrong doing. Finally they said they would deliver the serving-ware in time for the reception. At the reception I noticed the serving-ware that was delivered was not what we had agreed upon in our contract. The bottom line: The Party Pros were the only vendor that did not follow through on their contract as agreed. I had a horrendous experience with the The Party Pros- they caused a great deal of stress on my special day. The Party Pros are an unreliable company with poor customer service. I do not recommend them. UPDATE: About a year later the owner called and apologized for the service we received. I'm not bumping up the stars for that because it does not change how much stress they caused me but perhaps it is a sign that they are trying to turn things around. I appreciate the gesture from the business owner and hope that they are indeed making improvements. read more

I work in the catering industry and we use Party Pros all the time for rentals at our events! I highly recommend their services. They are very reliable and go above and beyond to make sure we have what we need to execute successful events! I also went through Party Pros for rentals for my wedding and was able to relax knowing all would be taken care of- rentals were delivered on time and set up promptly. Antasia and MJ are fabulous to work with - very friendly, thorough, and detail oriented! read more

This place definitely needs some competition on the West End. I am sure there are places to get this stuff out here besides Party Pros. We recently put together a 30th wedding anniversary party (outdoor) at our place and used Party Pros for the tables, warming server stuff, chairs, and outdoor propane heaters. Ordering the stuff was easy enough by going into the place. However, upon delivery there were broken (non-functional) round tables, both propane heaters were tagged with red things that we found out meant they were known to be broken. The warming stuff was not the best either. In particular the little canisters that hold the Sterno you light. The lid on one didn't hold when I picked it up and it and the Sterno went everywhere. I'm glad I had not lit it yet or I might have had a flaming arm. After discovering the broken and non-working stuff we had to call them back to get stuff that actually worked. The lady on the phone was bordering nasty. According to her it was a big inconvenience to get it right. Eventually, a second delivery was made with replacement parts. I personally checked them out before letting the delivery guys go. By the way, the two stars are for the poor sods that have to deliver stuff for this outfit. They were polite, hard-working and did everything right. One last gripe -- the heaters were delivered with the wrong aluminum tops. The hole configurations did not match the bolt configurations so we had to just secure them with one of the three possible bolts. This meant that instead of mounting nice and even on top to distribute heat nice and even we had to have tilted tops that ended up throwing more heat on one side. Despite all this though, the party was awesome. Enough alcohol can overcome a lot of stuff :) read more

If you are looking for a "party pro" keep looking! I would pay double instead of using this place again. The delivery people were polite and hard working, but the management is full on rude when there is an issue! read more

They were really easy to work with. We rented tables, chairs and all of the dining and drink ware for a wedding form them. I ordered about a month before the wedding. The website was easy to use and and sale people called me after I placed the order to double check everything. There was a very small number of things we had to substitute (like sugar bowls and creamer carafes), but otherwise everything else was exactly as advertised. They called a few days before to confirm delivery and they delivered everything truck a big truck out to the place we rented in Lincoln City. They arrived on time and everything was well packaged and exactly as ordered. The pickup was equally smooth. We were very happy with the whole process and the rentals. Would definitely recommend and use them again for any event you're planning. read more

The Party Pros were easy to work with and highly responsive. We used them for our backyard wedding rentals and had to change things three or four times beforehand, but they made it simple and painless. The drop off was a bit late, but it didn't affect us in a large way. The rentals themselves were in good shape, held up well, and were easy to put together and take down. Everyone I talked to on their staff was highly professional and knowledgeable, their prices were slightly lower than their competitors, and we would hire them again in a heartbeat. read more

This company is the one to go to when you need it done right! I have worked with them a number of times and each time, their service and products exceeds my expectations. On the most recent job they did for me, I dealt with a different person on the phone each time. At first this concerned me, but each and every person I spoke with new about my order and handled the changes I needed deftly and amiably. When I ordered a large quantity of linens in a particular color that was needed for the event, I was told that they didn't have that many and was put on hold for a brief moment. When my contact returned to the call, she informed me that they could give me the linens in the color that I had requested - apparently, they have the ability to make things magically appear. The delivery and pick up of the rentals is always smooth. The delivery personnel are prompt and polite as well as fast, careful and thorough in getting the job done. I couldn't believe my eyes when one of the delivery men was actually running while carrying an 8 foot table on his shoulders! Of special note: They carry Riedel wine glasses which is always a plus! read more

It is sad for me to read these negative reviews about the ONLY rental company I will use in Portland. I coordinate all of the events we host at Domaine Serene Winery and I have received nothing but stellar customer service, each and every time I have called to place and order. We've been working with the Party Pros for the past three years, and our events couldn't be more seamless. It doesn't matter if it's a small dinner for 30, or a huge event for 200. The deliveries and pickups are always on time, and they're extremely flexible when we have to make changes to our order. We even added a few heaters the DAY OF our most recent outdoor dinner - not a small thing when coming to wine country all the way from Hillsboro on a Saturday afternoon! We've worked with plenty of rental companies, and nobody is easier to work with than the Party Pros. You can tell that everyone who works there has pride in what they do. Party Pros is the only way to go!!! read more

What great customer service!! I was planning for a large party & made rental arrangements to pick up some much needed items. Well, I was in a complete frenzy when I dawned on me (as I was pulling into the parking lot) that my truck couldn't accommodate the order! (The party was in three hours--YIKES!!). I talked with one of the customer service representatives when I went into the showroom & after she settled me down, we came up with a fantastic solution. The party turned out great & her recommendations worked out beautifully. The PartyPros has a great selection of merchandise AND excellent customer service! How good is that?? Way to go, ThePartyPros!! read more

These people were awful to work with. They flat out lied and said that their people called us twice, left a voicemail, and knocked on our doors despite receiving ZERO calls from them and three people being there during the window AND the doors being unlocked. We ended up being forced to house their equipment for 5 extra days which we don't really have the space for. Their customer service representatives were extremely rude and unhelpful in trying to resolve any issues we had. Do not use them for your equipment rental. read more

The Party Pros really lived up to their name. They were very professional and easy to work with in every aspect of our rental with them. From the first email and phone inquiries, to a visit to their impressive facility to see the chairs and tables, to the pleasant and hard-working delivery and pick-up staff, we were most pleased. We rented a 10X30 tent, bistro chairs and 60" tables. The tent was a lifesaver with the rains that came this weekend, and was so tall and bright. Chairs were comfortable and tables were sturdy and a good height. read more

I was very unimpressed with the service I received. I did not look at the reviews before I used them because I couldn't find any other places. When I first ordered they were nice to me. I was only ordering 9 table, 80 chairs and a sound system. I thought that would be easy. I had to call the day before to see when they scheduled my delivery. They said they would be there before noon even though I had asked for before 9. They also said if I wanted it any earlier that I could pay more. I had already paid $225 for delivery. When it did get to the location the tables had paint all over them like they had been used in a shop or at a painting party! At least the chairs were decent. Then the next day when they were to be picked up I had to call them 4 times!! They kept saying they would call me back. I had to be out of my venue before 11 and they didn't care. I waited for a few hours outside for them. I did forget to mention that they kept calling me for directions the day of my wedding when I told they to call my fiance. They need to get their act together and I am surprised they charge so much for the terrible service they provide. By the way, I am not the kind of person who gets up tight over the small things. I just expected more because it was my wedding and they charge a pretty penny. read more

I used Party Pros for my daughters graduation party. I wasn't sure how I would pull this off on short notice but the team at Party Pros were Johnny on the spot. Fernando was a class act, pricing was better than I anticipated, and all of chairs looked like they purchased them specifically for my party. They definitely made me look good and the party was extremely successful. I will use them again. read more

There were many reviews on yelp that were not favorable about party pros. However I decided to use them and Katie at party pros was awesome and helping me plan an outdoor bridal shower with over 40 people in attendance. She was flexible to work with and she gave me a lot of good ideas too. They came like clockwork to my place at the time they said they would. And then after the party a day they came and picked up at the time they said they would. Everything about party pros came off without a hitch. I would definitely use them again. And look up Katie because she was awesome. read more

Hugely thankful for the amazing service of the Party Pros, who we used for our May wedding. They were fantastic to work with, from start to finish, and dealt with all of my changes to the order with grace. Never worried about them not showing up the day of - I've heard horror stories about other companies!! Setup and delivery was a breeze, and I was able to leave cleanup and pickup in their capable hands without worry. Definitely recommend! read more

So the on line order worked, the confirmation went fine, e-mail confirmation good, pick up and loading great, out of four table cloths one was the wrong color, two other had stains. Yuck! read more

Quick and easy ordering process, I just placed the call and they confirmed over the phone. I requested an e-mail confirmation and never received one, but I just called back the next day and confirmed over the phone again. We were only renting glassware, but the product was quality and priced reasonably. read more

I filled out a form online and received a email back the next day, followed by a phone call to make sure of what I wanted to rent. I chose to have the items delivered, and that went very well, they delivered and set them up. The tent and heaters worked great, then the folks who came to pick up the items were efficient and courteous. I definitely recommend them! read more

Party Pros made this a smooth and easy process. I had a few changes I had to make to my event the week of, and each time I submitted a request it was responded to promptly and without any extra work on my end. They make is very simple! They were on time for very precise pickup and drop off times, and they were right on time without any extra hassle on my end. Great to work with! read more

I used party pros for a recent anniversary party and they were great to work with. Bree made sure that I had everything I needed and the staff that set up and removed the tent, tables, chairs and dishes did a great job. I would definitely use them again for other events. read more

Every time I have worked with Party Pros, I could hardly wait to do it again. I have worked with them a few times and always found them to be very fair, very responsive and willing to go the extra effort to ensure that everything is perfect. I really think they are world-class and am a real fan! read more

We like the selection and it has met our needs multiple times. However, this complany is behind the times in that it doesn't have secure payment options. You have to call to give secure payment. They will accept email which I DO NOT REMCOMMEND and cannot belive a company still asks for or you have to go in. Please help push to update this company to the times and ask that they update their systems for secure payment options. read more

This place is a god-send. They have bailed me out of several messes left by caterers and other rental companies. People, and products are first rate and prices are competitive. read more

I found Party Pros to be very flexible and professional in providing for our wedding decor needs.

Look elsewhere. They have a habit of disregarding schedules. They arrived a day before they were scheduled and trashed our rental hall and personal belongings as well as taking equipment and tables that were not theirs. The folding plastic chairs should not be used for dining as they are too low to the ground and of flimsy construction. I will not be using this company again. read more

Continue your search for a rental company. We used Party Pros for a 300 person wedding, rented tables, chairs, linens, lighting, etc. I'm afraid the Pro's don't remember that they are called "Party Pros" and don't care about providing a professional service after the initial check is paid to them. We asked them for a walk-through of the site about a month prior to our wedding, had family coming from out of town and had taken off work to get to the site to do the walk through. The day of the scheduled walk-through, we got a call from them saying they needed to reschedule and couldn't make it to the site. We told them our family was already driving from out of town and we had other vendors meeting us there and we'd taken time away from work. So, they threw the "general manager" at us - she came out and flitted around, took notes, and had a guy there to do the measuring. After the walk-through, I asked her to confirm that she'd noted all of the things we'd talk about on the walk-through. She guaranteed all was good. The day before the wedding, the truck showed up with the rentals and they had a distorted map of where things were to go - totally incorrect and not what we'd talked about, not one of the people they sent out (bless their hearts, were only doing their jobs), had any idea what was supposed to go where. We got on the phone and got to the general manager who said she would take care of it. They sent out the guy who measured, who had some idea of where things should go, but we spent most of the day before our wedding stressing out and directing the rental company that is supposed to be a PRO! They brought salad bars instead of bar tops, were missing the rods for some curtains we put around the restrooms, and didn't bring the right amount of wine glasses we'd ordered. And, to boot - when they arrived to pick up the rentals and the linens were on the tables, they threw our centerpieces, anything on the table on the ground and told us that they would be charging us for removal of the linens. I highly recommend you look elsewhere. This shouldn't be a hard job to get right. It would be very easy to be on top of all of this way in advance, however, I think their management is lazy and doesn't care about the end product. They must get enough one time business to sustain themselves. Very, very disappointed with their service. read more