We are in the restaurant at least 2-3 times a week. The waitresses are always super nice and your cook Mark Perry is awesome. We are always greeted by the hostess with respect. When we go in for breakfast on the weekends the hostess Alexis always has a smile on her face. I give it a 3 stars only cuz of the restaurant staff read more

Great little casino friendly people clean Courtesy mask one of the best I had seen free cocktails n drinks of course lol But even little snacks..... Table games or ok..... Oh if you are lucky you can park right by the door.. read more

Service at bar was great, not so much at the player Junction club. Eight people in line no sense of Urgently to help guests!!. A lot of employees walking around, we all were waiting for free gift and Cindy advised us that only the one lady can help us!! Poor customer service, will never return and live less than a mile away!! read more

Nicest staff! JJ is the best bartender that values her customers and creates relationships that has kept me as a customer for years! This is my "Cheers". Plus, the gaming is great and rivals everything else in the area! read more

We received a call this week offering free tickets to the Bonkers show so we gave them our name for 5 tickets. They said nothing about first come first served. We showed up an hour before the show was to start and sat at a table without names. Then 10 minutes before the show started we got kicked out. They said people got there at 4:30 and reserved the seats. He said the Pass over sold the show by 50%. Other people were being told the same thing. This is horrible marketing!! Will never go back if this is the way they run it. read more

Nice local casino and friendly staff! I've been coming here for months, but unfortunately tonight I had to wait over 20 minutes to get my cash from the kiosk that accepted my voucher. Only one person working that could pay me out. Apparently he had to pay out 2 jackpots and I had to wait. Where's the sense of urgency and customer service? They need more people working on the weekends when it's busy with locals! I guess I'll be going back to Station Casinos! read more

The Pass Casino - Casinos Near Me - Henderson, Nevada

All time Favorite Casino Staff are friendly and amazing always smiling and ready to help u with any needs or concerns...Slot tournament,weekend drawings,music ,Free Slot Play and soon a hotel what more can u ask for...... read more

I had travelled to Henderson for business and I had some time to kill, so I walked in to the Pass Casino. If you are a smoker or a sometimes smoker, I'm sure you would enjoy the experience. As a non-smoker, the stale smell of smoke negatively impacted my time there. I played the craps table and the dealers were great! And the ladies at the Players Club and the Cashiers Cage, were a pleasure to deal with, as well. And I actually won some money, while I was there. Maybe I've gotten too sensitive, in my old age, but even my clothes smell of smoke. Oh, I was there at 3:00 in the afternoon and it was not crowded - maybe that had something to do with the efficiency of the filtration system. read more

I just moved in very close by all the casinos on water Street! Not sure why but the pass casino is always dead and you sure can't get any attention from the bartenders they're pretty bad! Every time I try to give that place a try either the kitchen was out of something on the menu or I didn't want to be the only one dining in the room alone LOL! I literally recently had a bartender walk right past me off of the men next to me another beer I looked at him and said you're in the long line of work and left he yelled at me oh now you're telling me how to do my job? There were table games but there was absolutely nobody playing them the owner needs to get a clue he needs to get friendly bartenders and friendly cocktail waitresses the place is going to be closed within a year! read more

While it's great to walk the 'Historic Water Street' corridor on a nice day or night, unfortunately there's just nothing interesting, let-alone exciting, about The Pass. On a recent weekend afternoon, I met up with a friend there to check it out & have a late lunch at their cafe, called Emilia's Cafe. There's also an Italian restaurant in the casino, and we decided we'd try that in the future. Yes, there are plenty of slot machines & some table games were in operation. For better or worse (better, in the long-run for society) it seemed like most people had other things to do besides sit around & gamble on a beautiful Sunday afternoon, and there were no more than about 25 customers in the place. My friend had gotten there about 30 minutes before me & done some gambling, losing about $100, as-is what usually tends to happen in such situations. We were quickly seated in Emilia's Cafe, and perused the fairly extensive (yet typical casino cafe food) on the menu. Drinks were served quickly, by a friendly waitress. We decided to share an order of nachos, and my friend ordered the ribeye steak with horseradish sauce -- kind of his 'go-to' order at such places, meanwhile, as a vegetarian, there were only two entree choices for me to chose from -- a grilled cheese sandwich, and I forget what the other item was. If you think about it, nachos are a pretty easy item, and pretty hard to screw-up -- a mountain of chips with LOTS of melted cheese atop, and then maybe some meat/chili, salsa, guacamole & sour cream. I think most of us basically visualize the same thing when we think of them. We were underwhelmed when we were served a flat aluminum cooking tray with a mostly flat layer of chips, some melted cheese atop, and then almost as an after-thought because they knew they didn't put enough real-cheese on them, they poured some "Cheez Whiz" cheese dip onto the cooking tray, which also helped hide all the 'open-space' on the tray which indicated how small the appetizer was. The chili/meat came in a separate bowl per-request (again, I'm a vegetarian) for my friend. Salsa, Guacamole & Sour Cream were each in tiny, shot-glass sized containers -- not enough, even for the rather paltry-sized nachos. Being hungry, we ate the nachos, & while they did not taste bad, it was the worst order of them I'd ever had. I've been a vegetarian for well over half my life now but long-ago, I did eat steaks & stuff, and I do occasionally watch the 'reality TV' kitchen shows like Top Chef, Hell's Kitchen, etc. as well as go out to eat with friends that order steaks, so even *I* observed that the ribeye my friend was served looked pretty bad! We completely understood exactly where we were and what the pricing was (the overall feel of the property constantly reminds you of this...) -- there was no confusion thinking we were at Hugo's Cellar, or that a day earlier, the Emilia's Cafe chef was fighting with Jose Andres over that exact cut of meat at some butcher shop. The ribeye just looked sad, but as a longtime vegetarian, I'm not qualified to judge. So I was vindicated when my life-long carnivore friend kind of expressed the same thing, agreeing with me that the most appetizing thing on his plate was the side of french fries. The side of horseradish sauce for his ribeye was "still being made, and would be out soon," said the waitress (the horseradish sauce was ordered at the same time the steak was, about 20 min earlier). My grilled cheese with fries tasted good. I'd hoped for the sandwich it to be a little larger based on the price, but **the key about The Pass is that the place is completely unremarkable,** and the only people entering it with hopes should be the many homeless people that normally hang-out in the area on Water Street, as they try to come-inside this Summer & escape the heat. The horseradish sauce finally showed-up at our table about 10-15 minutes after the ribeye steak that it was requested with & for had been served. By then, my friend had eaten about 1/3rd of it and decided to enjoy the french-fries instead, and that he'd feed the remaining ribeye to his dogs. Total bill came to about $54. We paid it and departed. The only thing memorable & pleasant about the day was wandering up & down Water Street for a while. Other than the nice location on Water Street, there's just nothing interesting, unusual or otherwise compelling about The Pass. After my underwhelming experience at their cafe, I don't have an interest in trying their Italian restaurant -- I know where I can go for both good & great Italian food, and have no reason to expect great Italian food there at The Pass. My only interest in it now is to see how long the Italian restaurant lasts as-is, before either lowering prices or being "Closed for Remodeling." I do wish the owners of The Pass success! I am a fan of Water Street, but... read more

Post covid WOW! This is our new go to place for breakfast lunch or dinner. And the casino is cute too. We are impressed. I am a foodie and my husband plays slots. Great new management remodeled property. Bacon perfect. Eggs just right. BEST BUFFALO FRIED WINGS EVET. Taste texture yum. No skimping on ingredient quality. The people we met when we left loved the filet mignon one nite the meat loaf another. Fries great but add salt. Perfect texture. Thank you Water Street downtown Henderson (: read more

The place looks good only one big problem. Most people like myself who gamble a fair amount of money like to keep track with a player's card. Early Friday evening I went to check it out I realized my players card was not functioning so I asked if a runner could get me a new one. They said no I would have to go to the players club (or whatever they call it). There I saw literally 40 people in line with one overwhelmed woman trying to handle it. You're looking at a good hour wait. Not me I took my money and went across the street. Too bad. Whatever manager didn't think far enough ahead that maybe you need more than one person at such a booth probably shouldn't be in the business in the first place, i mean it's pretty simple, or so I've works think. It left a very bad taste in my mouth and it's too bad. I was looking so forward to this place opening up. read more

20 minutes from the Las Vegas strip, The Pass offers the ability to play low stakes table games, such as $5 craps. The place is clean , staff friendly, and parking ample. read more

If the Pass would open up a little more it would be awesome. They have a few Blackjack tables, Craps and Roulette. The bad news is they don't open until 3pm everyday. That's just too late and close to the dinner hour. If it was open let's say 1pm I would be there almost daily as quite a few people I know. You do need to get a Texas Holdem and Paigow table. Fiesta was our go to, since they closed Sunset is now filling that but if Pass got these tables and opened at 1 I'd be there all the time. read more

Poorly run establishment rude and unhappy employees, this place either needs customer care training or fire the employees that don't want to interact with customers and hire friendly people. read more

Breakfast was good. Especially liked the chicken fried steak. Reasonable prices. Waitress very friendly. Not much luck gambling. Place only had a few patrons. They need to advertise more or offer a coupon deal to get people in. I would go back for the breakfast. read more

Literally sitting playing the same slot machine for 2 hours now and never saw a waitress walk by let alone ask if I wanted a drink. I got tired of waiting and had to leave my machine to ask the bar if a drink could be delivered, it got to me, I tipped, and you would think I'd be offered another by now, I mean they know what I'm drinking right? The only attention I got was some guy in plain clothes asking if my water bottle was empty, how was I supposed to know he worked here with no uniform? Here I go again to beg for a drink from the bar leaving my machine unattended, obviously no tip this time and also no tip when I cash out either. Shift change and this waitress is friendly and attentive so I tipped her. No one in over 3 hours has come to clean my areas ashtrays, trash, empty glasses either, it's always this way every time we come and if not for the delicious food at the Cafe and friendly staff and my favorite Heidi and Hannah slot machine I would never come back here. The three of us had a delicious lunch at 1:00 and started gambling at 2:00 with no drink offers until 4:30 when I walked up to the bar to beg for a baileys and coffee which was brought to my slot machine after that the waitress who came on duty I'm guessing around 4:00 was attentive and friendly. No one came to empty ashtrays or take glasses away or remove trash at all until 6:00 and that was just the waitress taking two of our glasses, the only time someone approached me I thought he was a homeless guy, no uniform, wanting my water bottle as all he said to me was " is that bottle empty " I replied no. We stayed gambling from 2:00 until 8:30 forced to sit in the most uncomfortable chairs to which all three of had backaches after leaving but at least my husband was able to watch the Golden Knights win. Sooo, in conclusion, Go there to eat and then leave as soon as possible after, you won't miss any big wins. read more

Was terribly disappointed. We came by shortly after they opened and we lost money but we got to play a little while. Today I went back and then 30 minutes dropped $100 and I can only think of maybe a $20 worth of winnings and without that I probably wouldn't of lasted 15 minutes with my hundred dollars. It's not a good way to start out. We won't be back. The first time we came we even went to the restaurant and the food wasn't bad at all. But if I can't win enough to play for an hour then I won't be back. I had heard the same from other people and thought no their new they'll be better. Their games are so overpriced that your moneys gone in minutes. It's so sad I expected better. read more

A recent retiree from the East Coast, I only heard about this casino when it opened in April 2021 under new ownership and after major renovations. It's located in downtown Henderson, next to the Lifeguard Arena. Out of curiosity, we went during the 1st week of April, and were surprisingly impressed. Surprised, because it is small but noticeably clean, with fresh air and brand-new slot machines. Impressed, because it is not intimidating or impersonal like those fancy hotel-casinos on the Vegas strip. During a subsequent visit on a Wednesday, Cindy (Slot Manager) walked by the slot machine and reminded us that it was "gift day" for those who had earned sufficient rewards points. We couldn't believe it when handed a portable BBQ grill that day from the friendly staff at the rewards counter! We later observed Cindy's active engagement in the day-to-day operations on the casino floor, walking around the slot machines to spot any issues, and helping at the rewards counter. In late June, at the party held by the casino at its Venue Room for customers with June birthdays, Cindy was at the entrance handing out gift bags, with a full smile and offering $5 slot money to up-to-two guests accompanying the birthday-person. Last week, Cindy took the time to advise us of the comps balance that could be used not only at the Pass' restaurants, but also for restaurants/lodging/gas at the Railroad Pass Hotel & Casino and its adjacent Chevron gas station, all with the same owner! As we further frequented this casino, we came to know more of its staff. For example, at the 24/7 café, we were happily welcomed by the energetic hostess Sabrina, who led us to a table where we met another awesome employee, Jamie. Jamie took our orders in the most understanding and accommodating manner (in our 70's, we eat small portions of limited foods). The food was great, and the price was reasonable. This casino left us with an overall 5-star impression because of the outstanding services delivered by Cindy, Sabrina, Jamie, and other staff members we encountered there! read more

Ate at Emilias today for lunch the staff was amazingly friendly. I am certain that the food wasn't bad however the overwhelming overload of smoke within the environment made the food even taste like tobacco. The dense aroma was so bad that four hours later I could still smell it in my hair, on my skin and attached to my clothes. Not everyone is a smoker, get a damn filtration system! YUCK! read more

Restaurant is a disaster. Those so called cashiers/ hosts wouldn't know customer service if it fell in their lap. No professional greetings, ask them a question they act as though your bothering them. No eye contact. I have personally trained front of the house as well back of the house operations in restaurants and buffets and as far as I'm concerned this falls directly on the manager of operations... Service staff seem lost as well they have absolutely no knowledge of the menu. Ordered a steak did not ask how I would like it prepared or offered no soup or salad choice. I asked what the soup was for the evening. Server didn't have a clue. Was told she'll have to check. Never came back. About 5 minutes later she comes back to ask how I'd like my steak cooked ?!?!?! (REALLY) Never asked about my burger. Came to me very pink in the center. I wanted Med well. I told her she never asked how I wanted it cooked. She looked at me with a dead stare. Asked to see a manager not kidding it took 10 full minutes for her to return and say their was no manager on duty. I then asked for a supervisor on duty. Told their wasn't a supervisor on duty. No one in charge?!?!?! Can you say HEALTH CODE VIOLATIONS... Be warned... I have witnessed issues that seriously warrant a call to the SNHD read more

Worst experience since opening.. Went there to have dinner, said it was about 35 min wait, so decided to play for a bit. Took about 30 min to order a drink. Played on the same machine for about 20min after ordering a drink that never came. Got buzzed for the cafe...Went in ordered our food. Which was a salad and then a main meal. After about 20min I noticed the server, (not our server) take what we ordered to another table and place it in front of the 2 other guests. When they told their server thats not what they ordered, the server took back the meal, back into the kitchen and then placed our order back into the window and didn't even tell our server about her mistake So as my server is bringing out our salads, the other server(who made the mistake) was following him with the 2 plates she took just took from the other guest's out of the window and tried to bring to our table. We just had to leave! Just disgusted. read more

My wife and I went Mon 6/21 since we had some free play coupons. When we tried to play with it we both had a bit of trouble. The same lady who signed us up at rewards desk came over and was very helpful. The machines were a bit different than others we have played over the years to access the free play. The place is very clean with current slots. Was kind of quiet in there but I would go back. The few employees we encountered were very friendly and helpful. read more

The restaurant was horrible , I came in to get seated Nd was meet with a hostess with a nasty attitude, I ordered a burger Nd it came out bloody then I sent it back , they remade the same burger didn't even throw it away Nd make a whole new plate , the cook served me the same burger with the bite I took out the first one , I showed the manager Nd she told me that they can redue it since I took a bite out already Nd totally disregarded that I got the same burger twice after sending it back , the waiter was the only good part about the experience he was great but everything else was horrible . read more