The only reason I give 1 star is because there's no 0 star option. Went for lunch, place was fully empty so there was no reason for a bad service, but the server treated us very bad, turned back while we were talking to her, brought cold (almost frozen) bread, never refilled drinks, never asked if we wanted something else or if we had any problem. She was pretty much ignoring us there as much as possible, and as soon I asked for to go boxes she brought the bill kinda asking us to leave. Mac and cheese was ok, my son's butter pasta had way too much butter and my wife's lasagna looked more of a leftover bolognese from yesterday warmed up with cheese on top to disguise. I asked for some rose sauce for my son to dip his pasta and she brought bolognese. Definitely worse pasta experience I ever had and worse place in the city to have a meal. Go to a fast food chain and you will leave happier and spend less money. This place was one that earned a No Tip on the bill. read more

My favourite place to eat in Penticton. I had the best steal there than anywhere else in years.

This restaurant has served great food in the South Okanagan for many years. I recently enjoyed their Sunday night Lasagna special it's always a good deal. For a great combination of fair pricing, great food and a relaxing setting give this friendly restaurant a try. read more

Came here for early dinner (5pm), waited a few minutiae qt the door before anyone greeted us, restaurant was half empty, manager (in a nice dressed, made drinks behind the bar) came up and said high top or outside patio and nothing else was available, very direct and could smile a bit more especially at the door (perhaps it was a stressful day for her). We chose high top and server came to greet up. He was quick, got out orders, brought more napkins, service was good. Food came out fast. Food was perfect for me, very lightly seasoned, but too lightly seasoned for my friend who ended up using salt, pepper, and half the jar of chilli and parmesan. We finished eating at 5:30, asked for the bill at 5:45 and all the booths behind the high tops were still empty. The service at the door pretty much affected the mood of the dinner. The server was good though. read more

The Pasta Factory - Spaghetti and meatballs - Italian Near Me - Penticton, British Columbia

I can't say enough about how perfectly the pasta is done "al dente" 100%, and very, very reasonably priced! Saturday is their rib special and you can add a pasta dish for very little extra. Their signature Sicilian pasta has lots of tender chicken breast, chorizo sausage and fresh peppers in a delicious rose' sauce, There is a hefty amount of garlic in this sauce which adds to the overall flavours. Their house salad is a basic mix of spinach, with cranberries, walnuts (I think they were roasted but not sure), soft cheese, with a cesar style dressing that blended into a delightful flavour with every bite. This is such a reasonable price point for everything on the menu, and the portions are ample! A favourtie spot when we are in the Okanagan. I highly recommend! read more

The Pasta Factory - House salad - Italian Near Me - Penticton, British Columbia

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service was great from front end staff .... we arrived at 5:39 pm ordered our food ... proceeded to watch people around us get fed and we left at 6:46 pm with no food hitting our table... not a good experience could not get fed and we went across the street to get pizza and then went home.. read more

I've ate here a few times. Every single time The meals have been fantastic! Service is awesome as well. read more

Terrible 4th time ordering skip the dish and called Pasta Factory and they can't help me? Order from Earls this is nonsense see photos of my food dropped off. I offered to share a picture with the manager but he doesn't have a company cell phone nor did he care to help me. Ill drop rip food off tomorrow for a refund and never order again. Terrible service read more

Service is poor. Came here for my son's birthday and got turned away at 4:45 because we didn't have a reservation. There was 6 of us and the restaurant was empty. Do not recommend. read more

I had dinner here on Saturday night, we made a reservation as it was billed as super busy. It wasn't but it's probably a good idea anyway. We were greeted warmly by the host and had a nice spot in the upper part of the restaurant. Our server was very sweet, but did not come around very much and we were given our bill before we could order another drink. His suggestions for the food were helpful and he steered us in the right direction. We had the Sicilian penne and the 1/2 rack of ribs and pasta. Both were excellent and we left with some packed up for the next day. My two star review is for the atmosphere. The Pasta Factory is supposed to be one of the nicer places in town, yet people were here in their sweat pants and running shoes. It was a bit disheartening that some kind of dress code wasn't enforced. If a place has a wine list and entrees are $25, you should have to wear proper clothing. The music was also horrendous. It was a 90s pop playlist, it was too loud and distracting and did not fit the style of the restaurant. There was also a server/hostess walking around singing loudly and trying to dance with other servers while they were at tables talking to people, which is great in the right setting and people should enjoy their jobs, but maybe not right beside a table that's trying to have a nice night out or order their food. I would like to come back for the food but I would be hesitant to bring out of town visitors here. That's who I brought on Saturday, having raved about my former experiences here, and I felt embarrassed eating my meal to the tune of the fresh prince of bel air theme song. If looking for a good date spot or a classy night out, maybe look somewhere else. read more

Great family spot. Come here at least once every year when in penticton for holidays. delicious food . A little vino to go with the full rack of fall off the bone Honey garlic ribs, a side of fettuccine Alfredo and garlic toast! read more

The Pasta Factory - Italian Near Me - Penticton, British Columbia

We got take out here and we are so glad we did! The food is excellent and we can't wait to come back and dine in next time we are in Penticton! Definitely recommend having dinner here! read more

Ask for utensils If you're getting takeout. Otherwise you will end up at your hotel without any, and regretting tipping them 15% for takeout. read more

Well pasta factory I'm sadly dissatisfied and won't be returning :( the casino now has a pasta that is way better! I ordered the sea food flourentine linguine, the cooks didn't put shrimp in both our orders! It tasted so bland without it we got it to go and didn't even touch it other then the prawns! The server said she would take it off the bill as we waited 45 minutes for our meal and I didn't want to send it back! Well she took it off the bill alright $4 for the missing shrimp! Gross! Then I ordered spaghetti to go, she forgot to put it in. Our bill for bad service and dissatisfying food was $58 We were regulars but won't be returning as we leave hungry and disappointed! read more

Bada bing bada boom. I don't think so, Vinny, if that's even your real name. This is the exact faux Eye-talian food I can't stand. Mama never cooked like this (unless your Mama was Chef Boy-ardee.) read more

Excellent food! I have never been disappointed yet and I eat there quite often! The ribs are always so fall off the bone tender that I can eat them easily and clean with a fork and knife. The Sunday brunch buffet is also amazing, I go with my family almost every sunday. They keep the food fresh and the selection is awesome. If you plan to go to sunday brunch I recommend making reservations the night before because it is always packed busy read more

We went on Monday Pasta night. They were super busy. Glad to see the recovery from the terrible lock down. Even though they were a little short staffed, we were well taken care of. The food was great, definitely coming back. read more

My husband and I went here before a movie one night. It was half an hour before the movie started and luckily we were seated immediately! Even better? We had a delicious meal, and dessert, and we still made it to the movie on time. Our waiter was absolutely WONDERFUL! It's become a favourite for date nights and family gatherings! read more

Very overrated. A constant line up most nights. We went in on a very light day (lots of empty seats) and didn't get the best service. The guy that sat us was kind of an arse... The waitress was nice but really only checked in once. Food: good menu selection pasta wise. No fries for those who don't like the noodle (soup or salad). I had spaghetti and meatballs (1/2 portion) it was the perfect amount for a hungry female but in comparison to other pasta places might be a bit of a let down. I do wish I got easy on the sauce, most sauce loving people would be happy with it. read more

Our last night in Penticton & we were looking for a place, within walking distance from our hotel. The Pasta Factory did not disappoint. We were seated immediately, and joined by our waitress shortly after. I had the build your own pasta with fettuccine, Alfredo, chicken, mushrooms & prawns. A half order was plenty big and it was the best Alfredo sauce I've ever had in a restaurant. Husband had the ribs with rice & veggies. Ribs were falling off the bone! Food was delicious and the service was great! Would definitely return to try more from the menu! read more

I ordered The lasagna it was honestly some of the best I have had!! Not filled with too much sauce like soup it was perfect and tasted amazing 10/10 would recommend:) read more

Excellent. Hot delicious. Prices average, service great they quickly seated our party if 11, for dinner. They even had 1/2 orders which was great as most were seniors. Definitely come back next year. read more

Lots of food with good service. Bread left a bit to desired, need to switch to an artisan bread. Had the spaghetti with meatballs and couldn't finish. read more

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Food and service was great! They respected their covid precautions. This was the only restaurant we went to in penticton that the servers wore masks, we felt safer while eating out :) read more

Ordered takeout through skip the dishes. For starters found a huge hair in my ribs. About 3-4 hours after eating the ribs chicken and chorizo, was violently ill. Never have I been so sick in my entire life. Definitely will not be eating there ever again. read more

The service was excellent, but the food was horrible! The chicken overdone and tasteless, the rice dry, the vegetables somehow tasteless and the awful music playing in the background more of an annoyance than ambiance. We needed a gluten free menu and they do have one, but everything needed seasoning and a dash of flavour. read more

Not haute cuisine, not fancy - just really, really good! Bread was $1 upcharge, but steaming warm and fresh. My pasta dish was generously portioned, and very good. The meat lasagna was extra scrumptious- and also a sizable portion. All in all, really good food and excellent value. read more

Our Waitress seemed to be having a bad day today and seemed to want to take it out on her guests Food there was good, would go back for the food, but the wait satff and low cleaniness was definitely a downer Glasses came with food from the previous users on it, general cleanliness was left wanting With that being said, the other wait staff (apparently having a better day) appeared to be enjoying the service and the other clients. So, I would try it again @ some stage but not until I have tried some other places that are offering for the area. read more

Enjoyed the Sunday brunch for mother's day. Good selection of hot and cold items. Some great deserts and baked goods. Remember to order at the table omeletes and eggs Benny. Prices were great for kids and seniors too. Place was very busy and popular on Sunday's and be sure to check it out for their awesome week day lunch specials too. Some of the towns best bang for the buck eats!! read more

Very nice casual dining restaurant. The price was decent, the food was good, portions more than generous and the restaurant its self was well kept. My biggest issue was that it was very over priced for a pasta bar. We were all hoping to make our own dishes but the add ons were so expensive that it would have put us all in the mid $20 range just get a pasta with protein added (chicken or seafood) and veggies. So instead we had to find something that was close enough to want we wanted from their pre-made menu which was a little disappointing. Unlike a standard restaurant your paying extra for everything! You don't even get a slice of garlic bread with your pasta which is pretty unheard of. Other than that the food was still fine. I don't regret going here but I could have enjoyed it more. read more

The service was excellent! The food was not very good. The chicken overdone, the rice dry and tasteless, the vegetables fresh but tasteless and the rock music playing annoying. They have gluten free options but not mouthing watering ones that would make us ever return. read more

We found this place via yelp while we were road tripping through the area and it was a great spot. Best pasta we had both ever had ! It was a little bit pricy but it was well worth it. The bread they offer was one of the best parts read more

Continuously we are always happy with quality of food and drinks and friendliness of staff. It has become our go to place for regular get together and special occasions. read more

Great service, drinks right away, lunch served within 10 min. Tasty pasta, music not too loud. Good menu selection of authentic style pasta. Would definitely come again. read more

Pasta Factory is one of my favorite family restaurants in Penticton. I always have prompt service with a smile, and delicious food. Pricing is average. read more

Used to be okay but over the years has gone downhill. The food was never really 'italian' great, but it was passable. We thought we'd give it a try again after not going for over a year so we ordered takeout...we proceeded to get the worst food poisoning EVER. Both my husband and I had the same thing...lasagna with meatballs...I think it was the meatballs...that was the only same food the two of us had eaten in 3 days, so we knew it was that. When I phoned the restaurant (two days later because I was far too ill to do it sooner) to let them know, so that nobody else might fall ill, I was told that nobody else had complained, so it wasn't their food??? Really? I wonder how honest they were being with me... read more

Good family friendly restaurant. Kids menu and colouring. Variety of pastas, large portions and seem to have specials through the week. Friendly service. I found the lasagna a bit salty but tend to like things more bland. Husband thought it was fine. read more

Great food!!! Especially loved the Cajun chicken Alfredo and Rottini de pollo and Alfredo!! The Cannery's Naramata nut brown ale was amazing! Wonderful even to our spoiled Oregon microbrewery taste buds!! read more

this place is good and so if the food however sometimes the staff are a bit rude and it's a little confusing ordering

Solid value and food. like that there are no deep fryers and everything is made fresh. good happy hour specials and always service with a smile. read more