As someone who heavily relies on reviews to make informed choices, I am writing this to provide a…read morefair and factual accounting of my experience with 9 to 5 Pets. We have officially terminated our relationship with this company following repeated incidents of unfulfilled instructions and safety violations. The owner, Jennifer, called to address these final issues. Her exact response was, "I'm sorry we cannot meet your level of service." To be clear, the "level of service" we expected was simply that our cats' litter box be cleaned, our basic safety instructions be followed, and unauthorized guests not be brought into our home. This is not an extreme expectation; it is the baseline requirement of professional pet care. Our issues began during a prior booking when a sitter routinely brought her young child into our home without our prior knowledge or consent. Our home is not childproofed, making this a significant liability and a violation of privacy. I brought this directly to Jennifer, expecting no future protocol violations. Unfortunately, our most recent trip proved that oversight remains a systemic issue. We returned home at 11:00 AM immediately following a scheduled final morning visit to find the following conditions: Neglected Sanitation: The litter box was entirely full with no fresh litter added. It had been neglected long enough that our two cats resorted to urinating and defecating on the floor outside the box. Safety Protocol Ignored: We explicitly instructed that the cats could enjoy the lanai during visits, but must be brought inside with the lanai door securely shut upon departure. Leaving this open during a Florida summer is a severe heat hazard. 9 to 5 Pets completely ignored this safety directive. Lack of Home Maintenance: Dried cat spit-up was left on the floor for days, indicating the sitters were not actively inspecting the living spaces. HOA Non-Compliance: Basic requests to return the garbage cans to their proper place were ignored. They were left out for days, resulting in an official warning from our HOA. Every instruction violated was clearly outlined in our routinely updated online profile. Jennifer's dismissive response proves that 9 to 5 Pets does not take accountability for failing to meet basic industry standards of cleanliness, safety, and communication. If you require a service that respects your home boundaries and ensures the baseline well-being of your animals, I cannot recommend this company.

They're requiring me to fill out an email with all my personal information before I even have a…read morechance to have a conversation with somebody. It doesn't feel right and it's certainly not how I want my pets to be treated

Super easy and friendly with great communication as well. Would definitely recommend!read more

I'm so happy that I chose Pawsitive Pet Care! Mayra was so incredibly caring and my cats who are…read morenormally pretty shy opened up to her and felt very relaxed. She was incredibly careful to follow all the instructions I left for her and sent me pictures every visit. I can't say enough amazing things about her! Thank you Mayra - you're now my permanent sitter

I have trusted this family owned business for over 5 years. I can't say enough about the care and…read morethe people. I highly recommend. I wouldn't go anywhere else on the beaches!

My dog is so happy when she goes there. The staff is amazing, they always take great care of our…read moredog.

Matt is awesome. He always finds a way to accomodate me. I have anxiety and hate leaving my pet in…read moredaycare but they have been patient with me and talked me through my concerns. They are also a fair price which I really do appreciate. And my pet is always well taken care of. Thank you so much Matt!

Excellent service as always. Would highly recommend. Irina took wonderful care of my 3 cats.read more

Have you taken your Pup to Sawgrass Pet Resort Yet? It's like the Ponte Vedra Inn and Spa or…read moreMarriot Spa but for dogs. No joke. Actually, I think it might be even better. What other pet resort do you know that offers a la cart add on services such as pup ice cream , personal story reading, nature walks, bubble parties, birthday celebrations and special holiday activities for your animals? Every time I go there, I see tons of smiles on parents and pups faces. It's like a preschool for your dogs. They offer day care services and boarding for all sizes, from luxury suits to small dog kennels, there is a place for all sizes. They have large LED screens located throughout the facility that have crackling fire place (in winter) or ocean screen savers (in summer)playing on the television along with ambient sounds or music playing softly in the background. There is a groomer on sight, who together with her team, can outdo Edward Sizzorhands that's how talented they are! From Nature Trails to at least 8 specialized outdoor play yards to Trunk or Treat parties and hand made personalized crafts and treats on holidays, you will feel like you are part of a happy family at Sawgrass Pet Resort. And why does it always smell so good when you walk through the doors? Seriously? Inquiring minds want to know how they do it? Are there magical fairies waving essential oils through the air? Does your dog need training or physical therapy? They even offer that!!! A one stop shop for everything pup. Can it get any better? Why yes it can. One last perk I want to mention (there are so many that I'm sure I'm leaving some out), there is a wonderful Vet clinic right next door. You can rest easy and have peace of mind that your pup will receive the best of care should a vet be required during their stay. That assurance makes taking vacations so much more enjoyable. Don't believe me? Just experience it for yourselves! The proof is in your fur baby's happy smiling face when you pick them up. If you can't tell yet that I highly recommend this place, well, I highly recommend this place. Keep an eye out for future community events and be sure to attend. That's when you get to go behind the scenes and really see where all the magic happens.

Absolutely the best place for us as owners and for our puppy, who is sooooooooo excited to get…read moredropped off here. This place is a gorgeous facility that feels like home. It is very well run, all staff members are polite, professional and have great energy. Everyone is on the same page here and they LOVE the animals big time. We have been bringing our very energetic puppy here for several months now, daycare and boarding have gone seamlessly. Our pup is better for comjng here, he is more adjusted from being socialized,, settled after running around with his friends and so happy since being a part of this community. Thank you, we are grateful for you!

I didn't take my dog there because she was too old but they were super friendly and gave me the…read morename of a wonderful dog sitter

I love this place! They are so caring and loving. All I have to do is mention going to play and…read morehe RUNS TO THE CAR! That's a true testament of how much he loves going. I would highly recommend!