This place is hands down my favorite pet store around. I've now been here enough times to interact…read morewith five or six staff members and they were all incredibly knowledgeable about their products. The selection here, as far as food, toys, litter, etc., is top notch. The store cat Leo is cool as hell and we were lucky enough to stop in for his birthday celebration/sale. My girlfriend and I work in Ann Arbor but live in Dearborn, and we decided to make the trip out on a weekend just to catch the sale, because not only was everything 15% off (cat products) , but the first fifty customers received goody bags. As expected, the goody bags came packed full of cat stuff that I know my cats are going to love. We are now at the point that my cats actually recognize the Pet Emporium bags and will try to sneak towards the bag and try to pull out various treats and toys. If you have a pet I highly suggest you stop by and check this place out. Your pets will thank you!!

I liked the products there, but, one time I scanned my card and it took double what I was supposed…read moreto be paying for off my card.

Booked a same day basic dog wash and brushing for my son's dog. Super easy to book and very nice…read morestaff. She was ready in 1.5 hrs and they said she did really well. Easy to drop off and pickup. Very reasonable prices too. $36 for the basic. Just need the proof of rabies vaccination. Got her a toy after the wash and headed home.

We rescued a very active (and now throughly spoiled) pup and we have been using PetSmart training…read more(with Jo) and Doggy Day Camp services. To say we are impressed is an understatement. My dog gets SO excited to go to camp. I can't drive down Ann Arbor Saline road with him in the car UNLESS that's where we are going because I'm pretty sure it's his favorite place other than home. The staff is wonderful and he is well loved and happy while he's there. They have cameras and the pricing is very reasonable. We've also all learned quite a bit in the training classes and are already signed up for more. Overall a GREAT experience!

Love going there, very professional and the staff is always helpful. John runs a great business…read more Especially since it's hard competing against the big box stores. Will definitely be back.

Secret Shopper Here!…read more I do this for a living, usually have to report back to a certain upper, but at this extent I feel the need to put it on Google and yelp reviews so that the community would be aware I had a very disappointing experience at this pet store, and I won't be returning. The biggest concern was the overall health of the animals. Several pets did not appear to be in the condition I would expect from a store that is supposed to prioritize animal welfare. It's heartbreaking to see living animals treated as inventory instead of being properly cared for. The staff was another major issue. They were unfriendly, dismissive, and seemed to have very little knowledge about the animals they were selling. I was given incorrect information about proper reptile lighting, which could seriously affect an animal's health if a new owner followed that advice. A pet store should be a reliable source of accurate husbandry information, not misinformation. Customer service was just as disappointing. It was difficult to get anyone's attention, and when I finally did, I felt like I was inconveniencing the employees. The manager was rude, unprofessional, and showed little interest in addressing concerns or helping resolve problems. The store also had very little inventory compared to what was advertised, making the trip a waste of time. To make matters worse, they refused to honor valid, unexpired coupons and provided inconsistent explanations as to why they wouldn't accept them. I also noticed products, including food and medications, that appeared to be expired or approaching expiration. That's unacceptable for products intended to keep pets healthy. Overall, this store needs significant improvement in employee training, customer service, inventory management, and its commitment to both animal welfare and the customers who trust them. Until those issues are addressed, I cannot recommend shopping here.

Great place! The staff is very helpful. They have a large stock, and will special order almost…read moreanything you need. We're lucky to have them here on the west side!

I love this place! Very friendly and knowledgeable staff. I have been going here for years. Very…read moreimpressed With the way they call you to give you updates on your orders!

It makes me want to clench my teeth that "Whiskers" is misspelled in the name of this pet store,…read morebut other than that, it's a nice locally owned pet store. You can tell they are dog-lovers since there is about twice as much aisle space dedicated to dogs as there is to cats. The selection of cat toys and brushes was still impressive for such a small shop, though. They also sell various other pet supplies, from birds seed to fish food. The staff is nice. The man at the counter was advising other customers about dog food and gave me some advice about grooming brushes for my cat. He recommended one but said they were all out, and told me when he expected the next shipment in.

We got to know the first owner, Dena. Then one of Dena's employees, Laura, became the new owner…read more Laura is almost always there when I stop by. She and her staff know the inventory and can do special orders. They are very friendly and helpful. Laura owns dogs but not cats. That's why she is interested in hearing my feedback on all the cat-related products. One of our cats has fur slightly longer than "domestic short hair" length. Even after we started brushing him, he had two separate bouts of life-threatening furballs. I did some research. Apparently, beet pulp is used in dry cat food to help push furballs out of the body before they can get large and life-threatening. Since starting to eat Blue Buffalo Indoor Health kibble, which contains beet pulp, the furballs have not been a major problem. Laura told me she was grateful to know that sort of information. She really wants to provide the best possible service to all her customers. Our last dog was allergic to all sorts of things. At W2W, I was able to find several types of dog cookies that she could eat. We fed her a home-made diet because of the allergies, but it was nice to be able to buy already-made cookies. Our current dog is as healthy as a horse. We have to keep her away from the self-serve bulk cookie bins, as she would grab a mouthful if she could. W2W has all the pet supplies that really matter. Premium kibble and canned foods, treats & toys, grooming supplies, etc. There might be larger stores, but they don't have anything new to offer me and my pets.

Shannon does a great job with Charlie, patient, thorough with Charlie and me! She does a great job…read moreand I recommend her! She is very gentle with Charlie! Sara and Patty groom Charlie beautifully. I have been very happy with their service over the last year. They are always gentle and kind and do an excellent job grooming. I would recommend them!

Lots of choices for food and other supplies for all sizes/types of pets! The traveling shit clinics…read moreare great for cats and dogs too!

I took my 72 pound golden doodle here for a bath the day before Thanksgiving. They have a self…read moreserve dog wash. I like that the room that you wash and dry your dog in is an individual private room. That is different than other places where I have bathed my dog. But what I did not like was that the hose to the dryer kept coming off - meaning I had to use both hands to hold the dryer together and was unable to brush my dogs while drying him. I did talk to the employee and she put it back together once, but it kept coming apart. So she then switched out the dryers for me. Also there is no where to hook your dog to when he is not in the tub. Some places have a raised bench where you dry your dog. This place does not. There is a hook with the noose that goes around their neck to hold them in the tub, but if you want to dry your dog outside of the bathtub, there's nowhere to tie them up to. I have a dog that does not like the blow dryer and he was bouncing off the walls, it was not a very good experience for us. However, it was very clean and the private room for bathing/drying was very nice. If I had a small dog or a dog that stands still for the blow dryer, I would go back here.

I decided to try this business as I saw online they were having a sale on the special food my dogs…read moreneed. Sales on the brand NEVER happen (not even for a first-time order on the manufacturer's website). Not only did they have more than one size available to purchase, but their sales were second to NONE. I was able to get my dogs their food and save a good chunk of money while doing so. Their store was clean and well stocked. The woman who gave me my order (I placed it online for in-store pick up) was very kind and gave me coupons for upcoming sales that would be starting in early May. Staff even wrote a "thank you" note on my receipt (not expected, but a very nice touch). Will definitely be back. Highly recommend!!

I would highly recommend Animal Kingdom. They are the only vet clinic I will trust to care of my…read moreBD. He has severe anxiety and gets nervous around other dogs. They make special arrangements to get him in the clinic and they take as much time they need to get him comfortable with them before they start the appointment. I have also brought my gerbils there too. They truly do care for any size animal.

Awful customer service $75 for a missed appointment is a…read moreripoff Never going back Stay away from these scalpers

A real pet boutique in the middle of the mall, The Four-Legged Socialite has stylish apparel,…read morecollars, bowls & feeders and more. There's always some kind of sale going on, and when you bring in a picture of your pet wearing their new stuff, you get an instant 15% off coupon! For dogs and cats of all sizes.

We always take our 2 very anxious Doodles here for grooming and Will always does a phenomenal job…read morewith them! He's incredible at what he does and it's clear he loves dogs by how he interacts with them. We love Will!

It's been about six months now that I took my Aussie in. She absolutely loves Jen R. However we had…read moreto go to someone else. It was a guy. But anyway, just asked for a wash and sweeten up the sides with scissor cut. When I came back to get Molly, she looked terrified. I chalked it up to just a new person. It looked literally like he just washed her and that was it. So disappointed. Then to top it off. What usually costs 110 turned out to be 150 because she was (difficult). Come on ppl. She's a dog with a new person Needless to say, won't be returning at all. Money grubbing jerks After I got home Molly was stretched out sleeping. I noticed on her side her skin was red. Looking at it more deeply I could see where tuffs of hair were missing. My girl was bald pretty much. Now ii know why she had the look of horror in her. I called the supervisor over the salon who I thought would be concerned and she just blew it off. Never again can I trust anyone. She terrified of baths now!!!!