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    The Pines Lodge

    4.1 (16 reviews)
    PriceyHotels
    Open • Open 24 hours

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    Liat L.

    I have debated so much how many starts to give this hotel, but in the end it was just too disappointing to get a better rating but the hotel is nice so it gets three instead of two. The hotel itself gets 4 starts. First off, if you are expecting a luxury hotel with amenities, like a ski shop where they help with your ski's, this is 100% not it. It doesn't have a shop, the valet doesn't even carry your skis outside, you have to haul them to a little stand by the pool yourself. On the other hand, the room was super nice. The room is newly remodeled which is perfect. Good size, little couch, Juliette balcony, Chromecast Tv, and an actually not bad bed. The bathroom is whatever. They remodeled the rooms (all modern) but didn't remodel the bathrooms (very old styled)?! I don't get it. The pool is nice. It's a good size for a mountain hotel and the jacuzzi was enjoyable. The gym bathroom has a steam, and it's pretty nice. On to the 1 star portion of the hotel. The SERVICE WAS TERRIBLE!!! When we got there, the valet barely even helped us bring down the suitcases. We carried it it to the trolly thing and they simply brought it up. Then the guy checking us in was ridiculously rude. Checked us in without looking up to greet us and didn't even check our ID? Never had that before. We also asked for a late checkout, and on the last night we double checked he said yes, but they said he never put it in the computer. Everyone else who worked at the front desk was also rude. They were never helpful or respectful. I also made the reservation on the phone with them (you get a discount with your epic pass) and told him we were there for my mom's birthday, when I made the reservation the man making the reservation said he would make a note and they would do something nice and special, but they never even acknowledged it throughout our whole stay. Every employee was terrible. On the the valet. They were always rude and unhelpful. We literally brought down our bags at the end and put them in our car ourselves. A sidenote, the restaurant in the hotel has such a strong smell of fish, and there seems to be no ventilation in the hotel, so the whole hotel smells terribly of fish. It was pretty disgusting every time you walk into the hotel, or went downstairs. Lastly, if you're expecting a ski in ski out hotel, do not go here. There's a little walkway behind the hotel with lots of snow that you can walk on and get to the middle of a ski run, which is not terrible, but it is not a ski in ski out hotel. I honestly would not stay here again because of how terrible things were, but it is disappointing because the hotel itself is nice but the bad outweighs the good.

    Nice view but the worst service
    Michael N.

    We came by the front desk around 12 pm, the rooms were not ready, the front desk assistant told us - it's getting cleaned. We left our luggage and went for a walk. Three hours after - the rooms are still not ready. They were able to give another room to our friends, we still were waiting. 40 more min -the same story. I asked Them if it is as hard to clean one in 4 hrs? Besides us it was nobody else waiting. Now I've received a different respond-that it's actually a maintenance work going on in the room. And they don't have any other rooms to offer, so we still have to wait.my husband couldn't handle that anymore and we went to check hotel next door. And guess what - as soon as he stepped out another room was found and offered to us... The explanation was given - they said they are not guarantee rooms till 4 pm. Ok, I understand that but it's plenty of ways how you can handle the situation, at least show around, offer water, let the guests know where the bathroom is, where is the restaurant is, say what activities they can find here. But no, in that place they don't not know what is the customer service is.the stuff has to be trained better and educated. I will recommend to check another places around, don't waist your vacation here. And when I called front desk before checking out to extend it till 12, they told me they have a lot of ppl checking in so it's complicated for them. I remind them that check in is at 4, than after a long conversation, they extend it till 12.It doesn't make any sense. Those ppl don't know how to satisfy clients and run hotel business. P.S. There is no coffee machine in the room either ... The view is the only positive thing about that place

    The Pines Lodge Beaver Creek Colorado

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    4 months ago

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    3 years ago

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    4 years ago

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    9 years ago

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    4 years ago

    Great place and good value. Ski in and ski out very convenient. Will return again sometime

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    13 years ago

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    Ask the Community - The Pines Lodge

    Review Highlights - The Pines Lodge

    “It's pretty easy to ski down to the centennial lift too.”

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    St James Place

    St James Place

    (16 reviews)

    $$$$

    St. James Place: Charming Beaver Creek…read more Construction and marketing time-shares in ski resorts has always required adroit thinking. The loquacious salesperson comprehends that winter inventory will virtually sell itself; however, several winter months of maintenance fees will not support the bottom line. This simple analysis has led to a market glut of time-shares in destination areas such as Orlando. Another factor is that the U.S. time-share market clientele is simply not attentive to the geography or demographics of The Rocky Mountains. Interval International categorizes every state from Colorado, Idaho, Montana, Colorado, Utah, and Wyoming as the "Rocky Mountains." These states may indeed share the Rockies, but these states have very ingenuous differences even for the client who is a skier. And specifically, there are market differences in Vail, Avon, and Beavercreek, Colorado. All three of these communities are grouped together on the Interval International website with no discussion of the vibrant differences that location provides. A client from the Midwest or East with an upscale property will unlikely be unhappy to learn that following several hours of flight and rental car drive that the family will be vacationing near I-70 or in a poorly located time-share. Beavercreek, Colorado is near Avon, Colorado, and the difference in ambience is equal to the vertical difference between the two villages. Several years ago, my wife and I viewed the construction of St. James Place in Beaver Creek; then we experienced a sales tour. The developers of St. James Place in Beaver Creek incorporated the aesthetics of a mountain property that blended in perfectly with the architecture of Beaver Creek. Zoning regulations are vital to a tony community such as Beaver Creek. The insouciant time-share owner may visit the Vail, Avon, and Beavercreek page at Interval International, and "discover" 16 properties. These properties are vastly different, and woe to the decision-maker who chooses poorly for his family. Beaver Creek has several very fine properties, and some research is necessary. Beaver Creek has become a true four-season resort village and is home to some very expensive second and permanent homes. The minute I saw St. James Place available, I traded for a summer week. St. James Place at 210 Offerson Road, P.O. Box 1512, Avon, CO 81620 970-845-9300 800-626-7100) is not in Avon; the property is in Beaver Creek. This property offers 1-4 bedrooms and bathrooms. The two photos on the website will provide only a glimpse of the appointments of this property. The website provides the following description: Located in the heart of the prestigious Beaver Creek Resort Village, St. James Place provides the ideal mountain vacation home. Shopping, dining, ice-skating, and the Vilar Performing Arts Center are outside your door. Both downhill and cross-country skiing are available, or you can visit the slopes at Vail nine miles away. In the summer, hiking, horseback riding, fly-fishing, golf, and a myriad of other activities are nearby. After a busy day, relax by the indoor pool, work out in the exercise room, or enjoy dinner at the restaurant on-site. Another website (http://beavercreek.snow.com/home/) provides the following: At the gate you leave the world behind. A luxury resort with the cozy feel of an Alpine village, Beaver Creek Resort is nestled at the foot of North America¹s World Cup Mountain. It is perhaps the very best of luxury family skiing, and has earned accolades of awards for its food, wine, and service. These websites are very accurate in an assessment of the lifestyle at Beaver Creek. We have enjoyed skiing at Beaver Creek as well as several summer holidays at this perfect mountain resort. Beaver Creek is a feast for the eyes, a delight for the senses. The influence of renowned resorts such as Switzerland's St. Moritz, Italy's Cortina, and Spain's Val d'Aran led to the creation of a unique mountain resort full of excitement and village luxury.... When George Townsend first settled in the valley in 1881, he knew he'd found something special- an exceptional mountain, lined with aspen groves and beautiful vistas that would become a world-renowned destination. In 1972, Vail continued his vision by purchasing the land and began designing a resort that combined western hospitality and European charm. Obstacles delayed resort completion, but on December 15, 1980, Beaver Creek finally opened to the public. Beaver Creek is a planned and fully developed residential community. Care has been taken to provide underground parking, and a true pedestrian village. Beaver Creek is charismatic, disarming, and enigmatic. The resort village is a delight to shop, to ski, to hike, or simply to appreciate the elegance of the mountains. Numerous restaurants (reservations) provide a variety of cuisine; however, if the tourist requires a supermarket, then a short drive to a different village is required.

    I booked a reservation for one of their condos that is not refundable. Talked with their front desk…read moreregarding the property before making the reservation including dates for my trip. After I booked and can't cancel I received an email that the property is under renovation and the courtyard would be closed and there would be exterior work going on during my stay. Every one of their rooms is impacted by noise in the courtyard on a good day let alone crews jackhammering the whole time. I feel like their employee should have let me know. Very disappointed!

    Pines Lodge, A RockResort - Beautiful Ski resort at Beaver Creek -

    Pines Lodge, A RockResort

    (22 reviews)

    $$$

    This place truly feels like a second home. Charming & classy & boutique like. We've had the…read moreprivilege of staying here about twice a year for the past 4 years. The staff makes it so incredibly special. While some of the past staff have since left and we miss them so much, the new hires have been so wonderful. Kudos to the hiring team! Valets Austin and Braxton are so kind and polite and helpful! Emely and Vanessa at the front desk were also fantastic! Housekeeping staff were also amazing - the rooms are pristine and clean. They quickly brought up a microwave (by request) and any additional items we needed. And it was great meeting the new manager Jack who is great!! (Prior managers Leiahana & Kyle were also great! - a legacy of greatness :) To give an example of how wonderful staff members are - I was waiting for an elevator and was carrying a few drinks (from their awesome new seltzer dispenser) and TWICE a Beaver Creek staff member offered to get the elevator for me - that would be ***Heather*** and ***David*** - they were so enthusiastic and friendly about it! The location is so convenient - with free shuttles or the option to ski out and it's only a 10 minute walk from the base of the mountain. Close enough for convenience, but far enough to be away from the crowds. The views are so lovely. While we didn't dine at the Grouse Mountain Inn this time, just wanted to share the views from there during the day are stunning. Love the workout room, steam room, heated pool, and hot tub. So family friendly! There's even a washer/dryer on the 3rd floor!!! We do miss the buffet breakfast that was included a year or so ago. And would be helpful to have a small conference room for guest use in case work needed to be done or a private call taken. Regardless, we LOVE the Pines and can't wait to return and hopefully one day bring our grandchildren!!! God bless you all at the Pines!!! Heartfelt gratitude.

    Wonderful location in Beaver Creek. Beautiful views. Excellent and friendly staff. Our room was…read morevery clean and modern. Loved the Lather products and the cute little "do not disturb" pine cone to hang on your door. Onsite restaurant, valet parking and string WiFi made this stay that much more convenient. I would choose this location again for our next stay.

    The Westin Riverfront Resort & Spa, Avon, Vail Valley

    The Westin Riverfront Resort & Spa, Avon, Vail Valley

    (234 reviews)

    $$$

    We had an outstanding stay at the Westin! First off, the staff is incredibly friendly and attentive…read moreto every detail, making us feel welcome from the moment we arrived. The pool area is spectacular, offering breathtaking views of the mountains and the Eagle River. It's the perfect place to relax and take in the beauty of Colorado. The rooms are excellent and thoughtfully designed. Having an in-room ice machine, coffee maker, microwave, and sink made our stay even more comfortable and convenient. I would highly recommend this hotel to anyone looking for a great Colorado getaway. Between the amazing amenities, stunning scenery, and exceptional service, the Westin delivers a first-class experience.

    We were recently married at Beaver Creek and we used the Westin Riverfront Resort and Spa as our…read morebase of operations. All of our guests stayed here and everyone raved about the quality of accommodation, the attentiveness of service, superb amenities, exceptional on-premise dining, and the delight of ski-in / ski-out at a world-class mountain. The rooms here are very well appointed and the staff ensures that every possible need is attended to. From the crew at the valet station, the concierge desk (who host daily après ski hot chocolate and fresh-baked cookie parties!), the housekeeping team, the ski valets, the spa attendants, and all of the wonderful F&B folks, the service here is impeccable. The hotel amenities include an elegant spa, well-equipped gym, pilates and yoga studios, heated salt water pool, and three infinity hot tubs that are perfect for après ski soaking. Of particular note, the Westin has updated its Ski Valet shop which offers faultless service for those availing themselves of the Beaver Creek Ski resort. The valets bring your skis to the Gondola which is right outside the door! The lobby bar, the Lookout Bar, and the Stoke and Rye served our guests with superbly crafted food and drink. It should be mentioned that Chef Richard Sandoval is leaving so Stoke & Rye is being repurposed into an Italian eatery under the guidance of a new Chef - we look forward to experiencing this new venue. We held an arrival dinner for our guests in a private space - the Osprey Room - and the food, drink, and ambiance were exceptional. The room was cozy yet spacious and created a warm, welcoming environment for our guests who traveled from all three coasts. We want to make particular mention of our hostess, Sonja Eichenberger. Sonja managed every aspect of our affair, ensuring every dimension of a large party was attended to the last detail. Sonja listened to the Bride's comments and discerned solutions that were both creative and thoughtful. We had several dignitaries in our party - two Senators, a US Attorney, and a Fox News commentator - and Sonja saw to it that consideration was made for both their privacy and security. Much of the success of our special event rests with Sonja. The Westin Riverfront Resort & Spa at Avon is an exquisitely fashionable property but it is the staff that makes the experience special. Thank you Sonja for making our week at the Westin a lifelong memory!

    The Ritz-Carlton, Bachelor Gulch

    The Ritz-Carlton, Bachelor Gulch

    (252 reviews)

    $$$$

    Had lunch here recently while visiting a friend. It was a gloomy rainy day, so it felt especially…read morecozy and inviting. We shared the cheeseburger egg rolls and the poke bowl. Perfect amount of food to share between two people. The waitress was friendly and attentive. Because it was off season, we didn't have to pay to park that day. Enjoyable lunch!

    Disappointing experience for a romantic getaway I want to be…read morevery clear from the outset: the staff at the Ritz-Carlton Beaver Creek were absolutely fantastic. They were warm, welcoming, professional, and genuinely tried their best throughout our stay. My disappointment is not with the people working at the hotel--it is with the management, planning, communication, and overall operation of the property. My wife and I booked this stay specifically for a romantic break. I have been traveling extensively, and we were really looking forward to some quiet time together. Unfortunately, we were not informed when booking that there would be a large wedding taking place at the property during our stay. When we raised this concern, we were told that the hotel could not tell us that a wedding was taking place because of privacy considerations. I found that explanation difficult to understand. We weren't asking for the names of the couple, details about the wedding, or any private information whatsoever. Simply letting guests know that a large wedding or private event would be taking place at the resort is basic information about the environment they should expect during their stay, not a breach of anyone's privacy. The wedding itself was clearly a high-energy event, and while I have absolutely nothing against weddings or people celebrating, the atmosphere was completely at odds with the quiet, romantic getaway we were expecting. Had we known in advance, we simply would have chosen somewhere else. More importantly, the impact went beyond the atmosphere. The hotel appeared to be operationally overwhelmed by the event. There simply did not seem to be enough staffing or inventory available to adequately serve the other guests staying at the hotel. At around 10 p.m., we attempted to order room service. We were told that the only option available was a Caesar salad without protein because multiple other menu items had sold out. This wasn't an isolated case of one particular item being unavailable--it seemed that multiple menu options and ingredients were no longer available. We experienced something similar at the Japanese restaurant. Again, the service from the staff was fantastic. They were doing everything they could, but effective inventory management should be a fundamental part of operating a property at this level. If a hotel is expecting a significant increase in occupancy and demand because of a major event, it should be anticipating that demand and ensuring it has sufficient stock to deliver the experiences and menu choices it is advertising. The staff were not the problem. The operational planning was. We did raise our concerns during the stay, and unfortunately, at one point the conversation seemed to shift toward the fact that our reservation had been made using Marriott Bonvoy points. I found that particularly disappointing. How a guest has paid for their room should not determine the quality of experience they receive. I am a long-standing member of the Marriott ecosystem, and one of the reasons people consistently choose to stay within a hotel group is the expectation that loyalty will provide a consistent experience across the brand. Whether a stay is paid for with cash, points, or a combination of the two, the guest is still occupying the same room and should receive the same standard of hospitality. In this instance, I simply did not feel that the value proposition of being a loyal Marriott guest was reflected in our experience. At some point, management needs to decide what this property wants to be. If it is going to operate as a major wedding and events destination, that can certainly make sense from a revenue perspective. But if that is the strategy, the hotel needs to ensure it has the staffing, inventory, communication, and operational capacity to continue providing an exceptional experience to the other guests staying at the property. Right now, it feels like the property is trying to do both, but the experience for non-event guests can suffer significantly as a result. The biggest disappointment was for my wife. We booked this as a chance to reconnect and have a quiet, romantic break after a period when I have been traveling extensively. Instead, the overall experience left her genuinely let down. To be absolutely clear: this is not a criticism of the staff. They were lovely, fantastic, and did everything they could. This is a criticism of management and the operational decisions surrounding the event. If you are looking for a romantic couples' getaway, I would strongly recommend considering an alternative property in the Beaver Creek/Vail area. If you are looking for a wedding venue, however, this may be a very different story. For us, unfortunately, it was a two-star experience and a significant disappointment given what we expected from a Ritz-Carlton.

    SpringHill Suites by Marriott Avon Vail Valley

    SpringHill Suites by Marriott Avon Vail Valley

    (5 reviews)

    If you are looking for a nice hotel that won't break the budget (for Avon), you should strongly…read moreconsider staying here. I travel to the area for work a few times a year. If you haven't been one thing, you should know that it is costly no matter the time of year. This trip, we were here for a few days, and part of the deal with clients is that we cover our own travel. The less we pay in travel, the more we make, so I am always looking for a good deal. Last time I booked us at a resort that was nice, but this time I took a chance and am so glad that I did. This hotel is clean, modern, and comfortable. The rooms were suite-like with a desk/living area attached to the bedroom. The closet was more of an armoire, but hangers were plentiful. The bed was incredibly comfortable, and the climate control worked as it should. The view from our rooms was beautiful, and I really enjoyed the stay. The only complaint I have is that they charged us for parking for both rooms, but we only had one car. I spoke to the front desk once, then called twice, and have still not received a refund. If you need a giant resort and money is no object, I can direct you to that property. But if you want to save a few bucks and still have a great experience, don't forget to check out this hotel.

    I was told transportation to the Vail Valley Surgery Center would be provided. Upon check in I was…read moretold I was misinformed. That I would have to make my own arrangements to get to a destination five minutes away. I hate leaving a bad review. But they need to figure things out. I'm very frustrated at this issue. Positive is the room is nice and clean and feels nice.

    The Pines Lodge - hotels - Updated September 2026

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