Routine maintenance, minor repairs, and major repairs all were done professionally and in a timely…read moremanner and at a fair price. Staff are all pleasant to deal with. I am very thankful that I can bring my Sprinter van to a local shop of their caliber. I could have ignored a noise. Thankfully Chris took a test drive and then remedied what would have progressed to a very serious and costly problem. Of course I'd prefer it if my vehicle never needed their help. Who likes car problems? When I need them, I'm happy to bring my vehicle in for their expert care.

Super friendly and efficient. The skid plate on our car was falling off during our trip. They…read moremanaged to reattach it in a matter of minutes, and charged us $20.

Affordable and efficient tire-repair service, right at the perfect spot for travelers as they…read moreexperience challenges. Quick & easy care.

An update: I was offered a full reimbursement from Jennifer, the owner for the most recent services…read moredone at the shop and was advised to go elsewhere, which I will gladly do. Thank you for your time and attention! My Horrific Experience at Point S in Mount Shasta I rarely leave negative reviews - especially for local businesses which I love supporting, but my experience at Point S in Mount Shasta was so deeply disappointing, I feel a responsibility to share it. After being a loyal customer for years, I scheduled a diagnostic appointment back in July 2025 for my 2003 Nissan Pathfinder--an appointment I waited an entire month for. I clearly outlined issues including a suspected fuel injection problem, oil leak, belt noise, inaccurate fuel gauge, and difficulty climbing hills. On the day of the appointment, I arrived at 8:00 AM and was handed the wrong service form by the owner Jennifer. After I corrected the mistake, I was told I'd receive an update by noon. No one called. I tried repeatedly to reach them by phone and was ignored. At 4:00 PM, I finally reached someone who told me my car hadn't been looked at and would need to stay overnight--something I explicitly stated I couldn't do due to work obligations and an urgent trip to the animal hospital in Redding for my dog. So I paid for a taxi to the shop, only to find that nothing had been done. The owner, Jennifer was extremely rude and impatient to me. The oil leak hadn't even been addressed, and I was told the shop didn't have the equipment for a fuel injection diagnostic--which begs the question: why was I given this appointment in the first place? Why wasn't I told this upfront? A month later, I paid for a fuel pump replacement based on their mechanic's recommendation, supposedly resolving all the initial issues. But within a week, all the same problems returned. I contacted them again, and once more, promises were made and broken. I was told I'd get a callback with an appointment before September 18, again by Jennifer the owner -- but I never did hear back from her. I even took time off work and stopped by in person, only to find no one available and no answers. She was gone and never called me back. This level of disorganization, miscommunication, disrespect and total lack of accountability is inexcusable. I lost time, money, and peace of mind--and still, my car isn't fixed. I trusted Point S with my time, vehicle, and hard-earned money, and was met with a pattern of negligence and disrespect. No one deserves this kind of treatment. I strongly urge others in the Mount Shasta area to think twice before bringing their vehicle here. I'm now seriously considering my next steps to resolve this situation. This is absolutely unacceptable! Thank you for your time and attention on this matter.

I have a 2015 Chevy 3500 duramax, the statement "Exhaust Fluid Quality Poor" displayed on the…read morescreen and was limited in speed (65 MPH). I walked in Monday morning, 4/27/26 and asked if they could get me back on the road. A technician was assigned to start right away, there was an electrical issue and the downstream NOX sensor was bad. They had me on my way by 2:00 same day. Great service and people, thanks.

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

Larry was quick to respond and came within 24 hours. He gave me a good price. He was very…read moreknowledgeable.

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

Yeah I had it exhaust manifold job done ended up costing me 555$ to fix what had been done the guy…read morerewired my O2 sensors which electrical Arc off the chassis causing my vehicle to blow fuses particularly camshaft sensor fuse I replace the fuse it was a $70 fuse did all the work myself so all together I have thrown away 625$ just from taking the captains advice so unless you have a lot of money to throw away I'd recommend that a person do it yourself! DYI or there are several other shops around the area just make sure you pick one that the Captain hasn't been fired from

Shipwrecked? Marooned? Call the Cap'n! He'll have you ready to set sail, in no time! Also,…read moreavailable for general maintenance to keep your ride ship shape! Excellent pricing. Awesome customer service. He keeps my 99 Ford running like a champ! I highly recommend Cap'ns Roadside Service. Sincerely, a very pleased customer. KimK

Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.

Waiting for parts but this team is amazing. We're on an RV road trip and fuel pump went out. Julia…read moreand Rick treated us like best friends. A very long way to return for future RV repairs but I highly recommend this place for not so distant repairs. Hoping it ends as well as it started

My car stalled driving back home to Oregon from my stepdads funeral on Labor Day. No shops were…read moreopen, but the tow company had the code to tow my car here. These kind humans take pictures of the damage and kindly explain what is going on with your car in each image. Every single person I spoke to here was kind, and I felt comfortable. They let me store my car here, and recommended a place to buy it for parts. They did not overcharge me.... They definitely undercharged, and had a lot of compassion for my situation. I wish I could a shop in Oregon that I could rely on like this.

Best Place with top services. They worked with my granddaughter's 2002 old car to get it back up…read moreand running and they maintain my BMW, from replacing the battery, to oil changes and replacing the back brakes: so it's a whole family affair. I was advised I needed new tires and got a great referral to Tyler at American Discount Tires and they did a great job too, gave me great advice and I felt taken care of without the upcharge sales pitch. Thank guys!

Andy and staff did a great job of bailing us out of a very bad situation with a nearby mechanic…read more After 3 months of having our RV stuck in Weed due to a road hazard taking out our transmission, Andy had our RV back and running in a week. I highly recommend Andy's Transmission and buyer beware with other mechanics in that area.

Thank you so much Andy!!!…read more Very grateful for the excellent transmission rebuild you did and making it possible for us to get back on the road to our new home! Sincerely, The Browns