Routine maintenance, minor repairs, and major repairs all were done professionally and in a timely manner and at a fair price. Staff are all pleasant to deal with. I am very thankful that I can bring my Sprinter van to a local shop of their caliber. I could have ignored a noise. Thankfully Chris took a test drive and then remedied what would have progressed to a very serious and costly problem. Of course I'd prefer it if my vehicle never needed their help. Who likes car problems? When I need them, I'm happy to bring my vehicle in for their expert care. read more

Brooks Complete Auto Repair - At the Black Rock in Black Rock Desert. - Auto Repair Near Me - Mount Shasta, California

Went to Brooks Automotive for a new water pump, serpentine belt, thermostat, fluids & cap. I was charged $1755.99 for the job, $1235.40 in labor for a 4 hour job. Because I was charged at the high end of the spectrum, Brooks insisted they needed to keep my car overnight knowing I was from out of town & would need to get a room for the night. An added expense. They didn't care. They didn't start my car til the next morning & when it was done, they left my car with grease stains everywhere that the mechanic's hands & bottom of their shoes touched. The shop is filthy. They also tried to charge me for a 2nd cap til I caught it. read more

I brought in my car due to it making a weird noise. I said I was worried it might be a fan or a belt because it was louder when I went faster. I also needed a lube change. One and a half days later they called with an estimate of $700 to change all the fluids and rotate the tires. I told them I could go to Jiffy Lube for 1/3 that price and said just change the tires. The next day, day 3, we never got a call it was ready so in the afternoon we just showed up to get it. We found out they never drove it to see what the noise was. They said they checked the belts by hand because I said it might be that but did no other noise assessment. Not only are their prices ridiculously high but apparently you have to diagnose your car before you bring it to them. They sure aren't going to try to find the problem on their own. read more

Super friendly and efficient. The skid plate on our car was falling off during our trip. They managed to reattach it in a matter of minutes, and charged us $20. read more

Me and my mom stopped here with a minor issue on a road trip and had a great experience. Aidan solved our problem in less than 10 minutes and was so helpful and kind and would not take our money for a small repair. highly recommended this shop. read more

When they say COMPLETE, they mean it. My truck broke down twice before the exact same way and it was fixed by other shops--for a while. But Brooks kept checking, and test driving, and were literally hands-on, until they identified the other, more complicated issue that was making my truck stop running. When Brooks fixes it, it is FIXED! read more

I left my car with them for two weeks to get a new starter in it. When they gave me it back it had a big hole in the bumper. I asked them what they could do and they refused to do anything, claiming that it wasn't their responsibility to fix damages that occurred when they had my car. I gave them my car to increase its value so I could resell it and they managed to decrease its value. Unless you're willing to lose a lot of your money, find another auto place. I went there for a few years any time I had an issue. But I can't go back after they did this. read more

Brooks Complete Auto Repair - The hole in my car they refused to fix after cracking the bumper - Auto Repair Near Me - Mount Shasta, California

Great service! I had my car towed here over the weekend when they were closed and they had my car diagnosed by 9am Monday. Car was repaired by Tuesday! Danielle did a wonderful job communicating with me. read more

We were passing through town and needed service on an unexpected issue with our car. The team here was so professional, thorough, and went above and beyond to take care of us when we needed help. I would recommend Brook's without hesitation to anyone who needs high quality service and wants to work with a business that really cares about their customers. read more

The tire shop got me in last minute the day before thanksgiving. They were fast, professional and did a great job. I highly recommend them!

Came in spoke with Chris hope all issues I had were resolved want to continue at courteous and respectful relationship with Brooks complete Auto thanks hope to participate and making positive outlook on the community thanks again read more

When I scheduled my appointment, the guy on the phone was super friendly and knowledgeable. I felt like the people working there were actually happy to be there and enjoyed working together. I just got an oil change and tire rotation, but I would definitely go back. read more

Amazing repair shop!! My daughter and I ran into some car trouble on a road trip. We called several shops in the area to no avail. Brooks auto repair not only fit us in, but did it with such kindness and empathy. They diagnosed our radiator cap problem, fixed it, and sent us on our way for a very fair price. We are so grateful for them :) read more

The morning was off to a bad start. the passenger rear tire was almost flat, and I had to be back in the Bay Area by 2 pm. I drove straight to Brook's as I've had the car serviced there before. unfortunately, their schedule was fully booked. however, the front office person said he'd check what could be done. he was almost immediately back with good news. they took the car in and immediately started to work on it. before you can say "awesome customer service " they were done with it. in a world that's increasingly chaotic, they provided an absolutely fantastic service. for some, it perhaps just seems like a "fix a flat tire" and what's the big deal. to me, it was the difference whether to get back to the Bay Area and pick my wife up at the airport or not. you guys are awesome. read more

They have fixed my cars pretty well, timely manner as well and kind. But recently I'm feeling disappointed to have my car looked at a couple times and charged around 300$ to tell me what needs replaced (not actually doing any work) so I am having mixed feelings. I feel many mechanic shops these days are just so committed to not budging on allowing some leeway on things. I know that's life and that's business but 300$ to have my car looked at and fiddled with to tell me the result in the end is pretty ridiculous to me. read more

Brooks Auto Repair in Mt. Shasta is awesome! They took my car around 10 AM. I needed a new battery. The guy who came to tow me to the shop was professional and let me follow him to the shop rather than towing me, saving me a lot of money! They gave me an itemized estimate (which seemed very reasonable to me) and drove me back to my house to wait. 2 hours later, they came back to pick me up and brought me back to the shop. Everyone I dealt with at Brooks Auto Repair was super professional and it appeared to me that the shop is run like a well oiled machine. Dave, Chris and Lindsay are all a delight to do business with. I give Brooks Auto Repair a 4.5 out of 5 stars! I will bring my car needs to Brooks Auto Repair from now on. Thank you! read more

Our Dodge Diesel pickup truck broke down on I-5 near Dunsmuir. David from Ramshaw's Towing referred us to Brooks Complete Automotive Repair and told us they knew diesels well. Chris from Brooks called us while we're at the Best Western and said the truck was fixed and had a cracked #4 injector line and they had the parts in stock which was amazing. They fixed it for a great price and picked us up at the hotel with our truck. Thanks to David from Ramshaw's Towing and the mechanics at Brooks Complete Auto Repair . We had a great stay in Mt. Shasta and everywhere we went people were so kind. I would highly recommend this shop to repair any vehicle , they treated us great. read more

Brooks Complete Auto Repair - Auto Repair Near Me - Mount Shasta, California

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What a lifesaver! We were on vacation in Mt. Shasta and accidentally had the engine splash shield separate from the passenger side of the car (due to hitting a HUGE pothole); it was a Friday afternoon, and we knew we had a narrow window to get anything done (and quickly). We first went to Point S who said they couldn't get us in, but recommended Brooks and THANK GOODNESS they did - the friendly mechanics at Brooks took the car in right away, and after ten minutes we were back on the road with no further problems. There are some mechanics out there who just want to sell people on whatever they can, and then there are those who I believe want to genuinely help people - based off this one experience, I feel Brooks falls into the latter category. I still cannot put into words how appreciate we are to have found this shop, but I'm glad it exists, and hope it will be there to serve people for a long time; for everyone exploring all of Mt. Shasta and the crazy roads to get there, the shop will most certainly always be needed! :-) read more

As a local Sacramento auto repair shop owner, I would highly recommend this shop. We had a customer who was out of town and had a problem and was towed in to Brooks. Christopher inspected her vehicle and relayed the problem to us. He went over and above what other shops might have done, and we found him to be very ethical. The customer was also very pleased with their service. He helped her get into a hotel since she was out of town. It's refreshing to find good, honest shops. read more

Wow, Brooks Automotive apparently doesn't want my business(?) Went there to get tires balanced (bought a used set of wheels / tires locally and just wanted them professionally looked at and balanced before using). Apparently that must've put me in some category they don't like, even though I've spent and referred thousands of $$ on tires in Mt Shasta. So I rolled in this morning and as soon as they hear it's only balancing wheels, they ask me to come back at 4pm... so I drove back out there this afternoon from Shastina. I arrived at 4:04pm and stood around waiting for someone to show up at the front desk. Guy finally comes in at 4:12 and says, "oh it's 4:12 and we really need to start 4pm appointments right at 4 so we're gonna have to reschedule for tomorrow." He says 47 minutes isn't enough time to balance 4 wheels. Apparently they only want big $$$ jobs and have no clue that until that moment I have always believed in bringing my business to the local shops, even if they cost a bit more. A friend of mine just spent nearly $2K due to my recommendation at the tire shop down the road. I would've gone there today but they were down two mechanics, so I thought I'd give Brook's a try. Anyway, thumbs down on Brook's for me. YMMV read more

Ok well Brooks has just made a customer for life. I was very impressed by the professionalism and speed of how fast they got my repair done. i was visiting the area from Dixon and my car was making a very weird noise. I called them on Wednesday afternoon. Chris said I could bring the car by early Thursday morning and they would try to squeeze me in as they had about 7 vehicles ahead of me. I decided to drop it off Wednesday night as they have a very convenient key drop box. I called Thursday afternoon just to check. Honestly I wasn't expecting to hear anything as I knew they were really busy. However, I was told my vehicle was getting ready to go on the lift and Friday afternoon they called and said, come pick it up, it's done. I was surprised by how reasonable the price was. Again, extremely impressed with these guys, very friendly, very helpful. I will gladly recommend them to anyone in the area. read more

I was considering this shop for a transmission replacement,? Was informed on what all was involved and the total cost. But since it was so expensive I emailed the owner if he'd consider an installment plan to pay for the work. Anyway; I never received a reply. Too bad I didn't get to have any work done there read more

I've been using Brook's auto for years and even more so over the last five years and the crew down there has always been very considerate, quick and efficient. So nice having a one stop trustworthy shop even for tires. read more

My husband went to Brooks to get a diagnosis, and his car fixed. Wanting to support local business, my husband decided to go with Brooks. I have the receipts around here somewhere; but I believe the work done was close to $1,500. Either way it was a lot of money. It took a week and a half, for them to finish with his car. Which is fine we have a third vehicle, and we noted that understandably they are super busy judging by all the cars parked outside. When his vehicle was finished, he picked it up and drove back to his work mind you just a couple doors down and parked until his work day was over. In that time all of the liquid in his vehicle had leaked out entirely into the parking lot. Mind you this was a Friday afternoon. I believe it was the coolant which had a flushing and new coolant in it. My husband took pictures and texted it to the owner. No answer..... A coworker of my husband's, said that she loves Brooks, but will never go there again themselves. She received similar work done to her vehicle, except she didn't notice that the liquid leaked out and eventually melted their heater core. Compensation or work to fix it was never done. My husband then ordered the parts through a local auto parts store, which he received the following Wednesday. He continued to text and call Brooks for about a week and a half. Still ghosting him/no response whatsoever. The last time that he called, a woman picked up where she first apologized, and then noted to my husband that Brooks was currently in the middle of a lawsuit. I do not know what for. This was the last time that he attempted to contact Brooks to work out any kind of anything to remedy some of the cost that went into not fixing his car. We still have not heard from Brooks, and my husband's car was there about 2 months ago. So a week and a half of trying to get a hold of someone by calling the business phone number/texting the owner. And then nothing, and still nothing. For anyone else, who wants to file a claim with Bureau of Automotive Repair you can do so at the following government website: https://www.bar.ca.gov/complaint#:~:text=If%20you%20have%20questions%20about,(916)%20464%2D3405. You will need this information: Brooks' Complete Auto Repair Inc. Business License # 239983 (530) 926-6190 1032 N Mt Shasta Blvd, Mt Shasta, CA 96067 Also feel free to file a complaint with the Better Business Bureau at: https://www.bbb.org/us/ca/mount-shasta/profile/auto-repair/brooks-complete-auto-repair-inc-1156-33007812 Lastly you can also write a review of your experience on their Facebook page: https://m.facebook.com/story.php?story_fbid=pfbid02he3p6boTyPuseTe5ZnDPazGjxkWqCBZXdCsNyb6pbCrCgnwNZHzoVTDBrC2266ekl&id=1054072492&mibextid=Nif5oz read more

Brooks Complete Auto Repair - Came across fordF150 while biking,had tire rotation done at Brooks they forgot to put lug nuts on.he ended up on the road.costly mistake. - Auto Repair Near Me - Mount Shasta, California

This is 100% the best auto company by far. I pulled up after being side swiped by a semi, and I'm not even from the area. They went above and beyond as I had my 3 kiddos with me. Checked out my car, even gave us a ride to a local hotel, communicated incredibly. I am so grateful for Lindsay and Calean( I think that's how you spell it) because without them my car would still be messed up and I'd be stuck in town. This company is the perfect example of caring about people and perfectly embodied it. Thank you so much again and I will forever be grateful! read more

Lifesavers! Shout out to them saving our road trip. Our starter failed while we were driving by Mt Shasta and got stuck. We ended up getting the car started and took it directly to them. They were recommended by AAA. They came to our rescue. Our mechanic Chris was great and took care of us so well. We appreciate them taking care of us in the middle of our road trip. If we are ever in this area again we know they will take good care of us. read more

Brooks Complete Auto Repair - Outside of the repair shop - Auto Repair Near Me - Mount Shasta, California

Honest Knowledgeable Fair Trustworthy They care! I rarely make reviews like this about any car repair shop however am doing so because of our experience with them. Two thumbs up. read more

These guys are just in it for the $. They are rude and not helpful if you have questions they act annoyed. They charge 3x what everyone else does and they do a poor job a lot of the time. I would not recommend going here!! read more

Brooks helped me when I was in a pinch. I pulled in late and they couldn't get to the quick fix I thought I needed before closing. After some thought and helpful advice from the tech at the counter, I decided to stay the night in Shasta and allow them to look at it in the morning. It did take a little longer for them to resolve than I was hoping, but the communication along the way was helpful and clear. Ultimately, they got me back on the road and I appreciate them getting me on their agenda first thing so we could get home. I was honest about my situation with them, and rather than gouging me with some crazy price because I did not have a lot of other options, I feel they gave me very fair pricing. Professional. Helpful. Fair. If they were local to me, they would be my go to mechanic. read more

On our way back from camping we had an issue with the parking brake on our 2019 VW Tiguan - tow truck towed our car to this shop. The towing guy was great but I do wish he would have been honest and told us that this shop doesn't do work on our type car that way we could have towed it to a shop that does! Anyways, shop was closed when car was dropped off. Next day I called multiple times to see if they had a diagnosis - they never called me back. On the 2nd day I called to say I was picking up my car since no work had been done and that's when they told me they didn't have the computer or equipment to fix my car and I needed to take it to the dealership. They charged me $60 for that and they basically did nothing to the car. I wish they would have been honest - straight forward from the beginning. Instead of finding out multiple calls and days later. So if you have a similar car: STAY AWAY. Unless you just have flat tire! read more

I stopped in two car shops on my way to The Shasta Mountain, from San Bernardino, CA. It was a long drive and my little Honda Fit took a liking but it's still ticking. The mechanics here did their jobs, but this town including the staff here doesn't know sympathy, No one. I got scared for a sec. & thought I was going to bu sucked out of everything I had, chewed up and spit out of this town, and nearly had a panic attack. I calmed down and didn't let these parasites take me completely and only let them have what was needed to get out. There's a spirit in those mountains, don't let it in. read more

I was on a road trip in the area and one of the tires on my RAV4 had a leak. Based on good reviews, I brought it to Brooks for repair, but I was worried they were going to need the car the whole day, which was going to put a substantial dent in my itinerary. After a short wait upon arriving, they told me it would take 30 minutes for the repair - and I was stoked. Less than 20 minutes and $30 later, I was on the road again, with an expertly patched tire that will last as long as the tire does. What a great experience! I may move to Mt Shasta just so these guys can work on my car ;-) read more

Engine light! Pulled in to BCAR. Young fella with Celtic name badge (Irish methinks) came car-side within minutes, stuck his hands, arms-deep in the interticeses of the hot engine compartment to identify problems; found same (3 minuets tops), consigned car for repairs; all done competently and satisfactorily. Such was ease/efficiency demonstrated, I consigned a foreign-made UTV (unit of maladies) which had unsuccessfully been treated by 3 other agencies; but with BCAR, again success! I'm now persuaded these fellas can fix anything mechanical ranging from the delicate digital to a bent and bruised Bradley Tank. glenn Addcox, Mt. Shasta read more

Thank you Chris for helping us on our first trailer vacation it could have been over for us as my husband lost the value part to the trailer spoke with lots of people to tell ya how to fix it went to Brooks and they save the day Thanks again Chris read more

Awesome stuff. Speedy service! Well done! Good people. We broke down coming through the valley on 4th of July weekend. They were able to check and diagnose our issue right away. And fixed the fan clutch the next day!! read more

Definitely recommend this shop. My van's coolant system had a leak and Caelan was super helpful, fixed it within a few hours, and showed me exactly what happened. Great service, honest and fair shop. Super cool dudes read more

Had an appointment for Friday to have some parts replaced - no diagnosis was necessary, I had the parts, they just needed to put them on. Dropped my car off on a Thursday night. Called Friday and was told "my car wasn't done and the mechanics would be putting it back together Monday". This was a lie because my car hadn't moved from where I parked it. Called on Monday, no answer. Stopped by Monday evening and nobody was at the counter and nobody in the bays although both were open. Called Tuesday and was told "the mechanic who was supposed to work on my car called in sick". Waited Wednesday and Thursday - nobody called to update me and no work was done on my car. After having my car there for A WEEK and no work done, I picked it up to take it somewhere else. Horrible communication, scheduling etc. I can't comment on their work because none had been done. Having managed auto repair shops in the past and having been a service writer, there is no excuse for what I experienced. To top it all off, they had my car parked underneath a Pine tree for four days and now I have Pine sap droplets all over my car. So to sum up my experience, in taking my car to Brooks, I was without my car for a week, was lied to, left in the dark, no work was done and now I have to spend my Saturday cleaning Pine sap off my car which is a PITA! read more

Couldn't recommend this place more! My car of seven years broke down in Mt. Shasta while I was driving through on a road-trip. I was so sad, but ready to give up the car as I assumed it would be more money to fix than the car was worth. A tow truck brought us to Brook's Complete and dropped off my car. The guys working were kind, and patient. They listened as I described the problem and let me know the options. I agreed to a standard car check-up and they discovered a spider that had made it's home in my central AC. It had triggered all the car's emergency systems and caused it to shut down. I was charged less than $150 and drove away with a perfectly functioning car I'd never thought would run again. I so appreciated the repairman's honesty and understanding of the situation. Kind, reliable, and smart! read more

Chris helped my wife and I with a flat tire after he had already been at work on a Tuesday til 6:30pm (supposed to be done by 5pm). He spent a lot of his time until about 7:30pm (he had other prior obligations too) helping us out of a bad situation. Chris was honest, quick and creative in his approach to helping us in our time of need... way after AFTER hours. We cannot thank him and his lil brother for their immense help that day! Quality people make all the difference in the world and we highly recommend this company. Thank you again Chris! read more

My car was towed there from being broke down on freeway. Chris was very nice and very helpful he gave good advise. I would highly recommend this place. Thank you for all your help. The tire place next door was very helpful and nice people. read more