Came in with a guitar problem and they fixed it up free of charge. Can't recommend this place…read moreenough.

Mixed experiences here. I've bought a couple of guitars and amps from them now. Their prices tend…read moreto be reasonable. Customer Service is a mixed bag, though. As mentioned, the owner's a little quirky. I think he means well, but doesn't know as much about guitars as he'd like. And he gets pretty defensive if he's not the one in the know on something. That's not the end of the world. But it's an odd experience in an exclusively USED instrument store. Because those of us who have been playing and collecting for decades are going to come in and occasionally have a little more knowledge on something obscure they've got in, etc. If someone with gray hair who knows how to disassemble and review an instrument comes in, it behooves you to trust that he understands it. They stand by their own intake inspection to a fault. If you find something they missed on their intake inspection--even if it's glaring like the guitar doesn't make sound when plugged in--then you've got an uphill battle to prove your case even if you haven't left the store with the instrument yet. If you're looking for a deal on something generic, I think this place will get you through alright. If you're collecting, then this place is probably going to weird you out a little.

Great store and had a fascinating talk with the owner. I'll stop in again when in Indianapolis.read more

They managed to delete my review from Google, so here it is:…read more 5/2/25 Well, I should have known better. I really wanted to do business with a local music store. Been in several times before, owner didn't make me feel real welcome, but thought I would give it another chance. Stopped by on the way home looking for a practice guitar amp. Had looked at prices online different brand. Zane Franklin, "The Prince/Sales Manager" helped me (out of my money). Said, "I have a used Blackstar ID Core 40 V2 that I can get you a deal on" of course we all like deals, so I said ok. He brought it in the room and said "I can get this for you for the same price as the Blackstar ID Core 20 V4, $229. Being bigger and better (I assumed, bad move) I liked the sound of it, thought why not, I'll take it. Made the mistake of googling the amp after I made the purchase. The V2 is obsolete, and the V4, brand new sells for $229, the price I paid for a used amp. Never buy something from Zane that you don't know the price of elsewhere. He made sure he had me sign the receipt, and of course I wasn't paying attention to the words right above my signature "ALL SALES FINAL NO REFUNDS". I claim responsibility for being taken advantage of, it's what happens when you are in a hurry. There won't be a second time. I will go to Guitar Center or drive to Fort Wayne and go to Sweetwater. Thanks Zane, you got me. ***UPDATE**** My google review was not deleted, google did not post it due to it having a link in it. Once I deleted the link it was immediately posted. Now the good part, 12 minutes after posting, Zane called me and apologized for the mistake he had made regarding the sale price and refunded a reasonable amount of the purchase price. Thank you Zane for making this right!

We purchased my dream piano here about a decade ago after two years of shopping between Chicago and…read moreCarmel. In the following years, Northside has proved they have no desire to maintain quality service, hold to any professionalism or attention to detail, nor any attempt at remedying serious flaws even after my rather pointed Google review, which added up more likes than over 1000 other reviews I've done; seems to me this place takes full advantage of customers. This is too obvious in Northside getting most of their negative Google reviews removed. How could any business go for ignoring legitimate complaints rather than responding and proving their goals to improve? It is beyond me. But I digress. We paid very handsomely for a Kawaii K50E Anniversary Edition studio upright. It is still a beauty! Cannot fault the Japanese as the world's greatest craftsman but I certainly can Northside for their full failure to keep to any warranty needs and hilarious mess in tuning services. The first winter as the air dried out, two treble clef keys started making quite audible strained cracking noises during play. I took to Northside's polite pawn sent over still went behind the ears. After she did things and worked the other keys, she admitted she did not know how to fix the issues. Well maybe I'm too aggressive for basic customer support on expensive goods but it felt odd to pay for an incomplete job yet we did, reminded Northside to please send out a capable human for the next tune to sort out the odd tink noises. To this day I can't fathom why you'd rave about what an amazing piano you just sold me and months later send out your tuning tyke who is not trained for the very piano you championed! Here's where it gets good, we were informed we could not use another tuning service in order to maintain the factory warranty through Northside. At the same time, they mentioned then would, then never did use the warranty when the gold finish rubbed off on a pedal. I believe what happened there was good ole fashioned blackmail: you casually threaten loss of services for which there's no intention to provide anyway. The next tuning, guess who showed up? Another high schooler. Finally the third time the actual owner partner guy appears and ruffles all his feathers talking nonstop and spouting salesman's odes to intellect: still did not fix the issues. The next winter my keys were super annoying again which can be heard in my YouTube videos. Let's take a break, because there might be some excuse for my woes if the store experience offered any redeeming charm. Yet take a stop by this State Street downtown house store with the forever "sale" sign stuck out front, trot up the steps and note there's a regulated entry. It is locked. Ring the bell and wait, sometimes quite a while, the maid eventually opens the door. I was actually asked one time "what do you want?" Like really? "Oh I'm sorry I'd like a Strawberry Frosty! Wait, isn't this Wendy's?" What a joke. I can confirm the afforementioned deleted negative reviews are still true. The people here do not seem in touch with general consumer moods or willing to provide experienced responses. Need a keyboard or piano? Try any other store, eBay, Meridian Music, Craigslist, Facebook marketplace, all easier to deal with than Northside. It feels a little guilty putting down a local business; but after a decade of sneaky games and pompous nonsense this feels right on. I highly recommend Kevin Cooney for tuning. He showed up and diagnosed my troubled treble keys and mended them without any obnoxious attitude. I waited for Northside to fix their own piano they sold me for a decade and some local guy named Kevin did it in forty minutes.

I called northside music co. to remove a piano I got saddled with by the previous tenant of our…read morehome. The movers they sent were very professional and careful of the walls and floors, leaving no damage. They were available when I needed them and were reasonably priced. I would call them again.

Look no further if you are in the market to buy or just want to check out a great shop!…read more They did some incredible work setting up my 1973 Conrad acoustic guitar, which plays like a dream now. It was a ton of fun and a few of them even took a minute to play on it too! Brian and the team are top notch and are an excellent resource for all guitar needs.

These guys are super-friendly and knowledgeable. Not only do they sell musical instruments and…read moreaccessories, they also do luthier work. Nice to have in the south-central Indiana area.