I'm sorry to be writing this before even seeing an apartment but the relator Melody is incredibly unresponsive and her appointment link (on her website) is awful to navigate. I've called their office 3 times now, 2 times my call was answered and the person who answered was helpful. She gave me Amanda's number and Amanda replied, asked me when I wanted to move, and then proceeded to ghost me after a few replies. Our entire conversation was maybe 3-4 replies each, and I replied right away. She asked me when I could tour, I responded this weekend. Amanda said she couldn't because of a wedding, asked if I could do a weekday (I couldn't do that specific day), I responded with my availability for the next two weeks and *crickets* After 4 days I texted her again to follow up and still no response. I guess these people only care to speak to you if you're willing to move ASAP (assumed by the other reviews) or just don't care for my business. I found a place via Facebook, thankfully, but I wouldn't recommend using these agents. +2 stars for the helpful front desk woman read more

Hi there! I honestly think Prado's properties are stunning. But they were extremely hard to get ahold of -- I believe I called around 5 times until I got ahold of someone. Afterwards, I was instructed to look online for openings which I had moderate difficulty doing. I bet their apartments are beautiful but I'd give 3 stars for first impression. read more

I feel like you have to take a lot of these reviews with a grain of salt. But if you're reading this, please take it seriously! Finding my new home couldn't have been any easier. I met with Amber who showed me a unit that was available online. It ended up not being exactly what I wanted, and after hearing more what I was looking for Amber offered to show me a unit that hadn't been listed online yet. She even drove me over herself. And she was right! The unlisted place she showed me was perfect. And from that point on, the steps to signing a lease and getting moved in were seamless. read more

I've lived in a Prado managed building for 6 years. Everyone I've worked with at Prado does an excellent job of being responsive and addressing issues very quickly. I live in an older building which often needs repair. The building manager Erika replies to my messages very fast and does a great job in dealing with anything that might come up. She's consistently been willing to help night or day on many many occasions over the years. Most recently there was water damage that needed significant repair. Both Erika and Angel helped sort out the situation and kept me up to date on exactly what was happening. Prado helped me relocate temporarily and compensated me for my expenses. While it has been inconvenient, I couldn't have asked for more from the people at Prado. thanks read more

I am thrilled with my experience with Prado Group thus far and am excited to have just signed a lease with them! I had a phenomenal experience with Melody, who is responsive, kind, easy to work with and thoughtful. I truly feel like she cared about helping me find the perfect apartment. The unit was staged so well that I immediately sensed how it would feel with my furniture in it. When I viewed the apartment, I met Matt who was helping Melody and he was very nice. I mentioned how much I liked the size of the kitchen table and loveseat and he said he had a spreadsheet with all the data and would be happy to get the information to me. I met with Amanda to sign the lease and she was also great. Amanda was efficient and knowledgeable. I look forward to working with The Prado Group and appreciate all that Melody, Amanda and Matt have done for me. read more

Great experience with Prado Group. Amber was super accommodating in a short period of time and allowed me to view the apartment ASAP when I returned from my trip. She made herself available for questions I had the evening after the viewing and was fantastic to work with. Signing the lease agreement was fairly painless, although I am used to handling this process online with e-signature vs. having to go into the office to physically sign the contract. A bit of wait at the office, but overall great experience and Amanda was wonderful. read more

My lease was about to expire and I was dreading the mundane task of finding another place to live in the city. I looked around a few places before I was referred to Amber by one of her past clients. She was super helpful and filled with fun facts about the new neighborhood we were interested in (we were originally living in the Richmond District). She took us to a few spots and we bonded over our shared love of green juices. Unfortunately my fiance fell in love with a different unit, but I'll definitely be contacting Miss Amber in 12 months when my new lease is up! read more

We worked with Melody and she was great. She was able to get us in to view quickly and was very responsive once we got in contact via text.

Miss Prado Group. Now our building (970 Geary) is managed by Mosser and it totally sucks compared to Prado. Amanda Baines was great in getting me set up with my lease. Sad to see it's now owned by a worse and less responsive company. Not to mention the AMAZING property manager Pete who is an angel sent from above is doing all he can to help the building but Mosser is running it to the ground. Shame. I'll be moving out in April. read more

After Prado Charged me twice for rent they then tried blaming me; saying I signed up for automatic payments and then also paid manually once online. This is true, however I spoke with a woman over the phone who had told me (on the 2nd of the month) that my automatic payments were canceled and I had to pay by money order by the end of the day. Because this was not an option and I was prepared to protest I paid manually online. ***NEVER HAVE A VERBAL CONVERSATION WITH PRADO EMPLOYEES*** The company proceeded to blame me for the overdraft and refused to payback the fees I was charged to my account for the issue; because the conversation was verbal, there was no proof. Luckily my bank was prepared to deal with the issue and reimburse me for the fees as I disputed the charge Thursday at 5:00pm after being hung up on by the secretary at the Prado office. Not to mention the charges occurred on the 3rd, and 4th of the month- all automatic payments are charged on the 2nd of the month if the 1st is a weekend day (which it was). I never did receive an explanation why no one was answering the phones on Friday, however the ONE same Prado employee who has helped me in the pst, helped again. She brought me the reimbursement check for the duplicate charge and the fire reimbursement Monday night. So I only waited 5 days for my money to be returned. And only starved for 3 of them. Thats right, my account was overdrawn so I had no money- I walked an hour and a half to work, and couldn't buy anything to eat or drink- I'm a college kid, I do not have a stocked pantry. I wish I had not put out that fire, so Prado's entire building would have been lost due to their neglect. Because I'm experiencing way to much neglect and bullying from the Prado Group read more

Our experience with the Prado Group via the 38 Dolores building was good. Our rental process was seemless and we moved in only shortly after signing our papers. The Prado Group also provided an onsite manager whom we loved working with whenever we had any minor issues. Our building ended up winning some sort of building award in San Francisco, although like everywhere in San Francisco -- places have their quirks. The famed butterfly habitat (directly above our roof) never actually existed. Anyone who lives their for even just a few days will know that it's way too windy for a butterfly to survive. So technically speaking, the habitat was there, just no butterflies, ever. With regards to Prado group themselves, they've always been available either through telephone or email. There was a rare occasion where I canceled my credit card and never updated my payment settings in their Payment Portal (I believe it's Rent Cafe). It locked me out from paying after "being late" (there is a 3-5 lockout of some sort). I called them and they were able to re-open my account and allow me to pay with my new payment details. When it came time to move out (and breaking our lease (unrelated to Prado)), they were helpful in speaking with clients who wished to rent our old place and work with us on the final moveout details. As it appears in other reviews, a lot of folks have burned their bridges with the Prado Group, but I'm glad we kept everything professional and I wouldn't mind living in another Prado Group management building again. read more

Have dealt with the Prado group for the past five months after they bought the building I reside in. The building was once well taken care of and pleasant place to live in. Now that I have to deal with Prado Group nothing gets done and they have hired a residential manager that is equivalent to a SLUMLOARD. No matter how frequent my attempts to contact the Prado company and let them know my request, nothing is being done to fix the issues in the building. Prado group is a for-profit company who does not care or acknowledge residents concern. While what Marcia said is true, they are very polite and responsive through email and phone communication; nothing ultimately is done to correct the problems! read more

My girlfriend and I have had an excellent experience with the Prado Group so far. Notes: - We were looking for a place and moving from NYC, on a tight timeline. This clearly makes everything from viewing apartments to the actual move a bit more complicated. Jessica was superb -- responsive, flexible, and did her best to accommodate us. - The application / signing process was smooth, professionally handled, and fast -- we managed to do everything (from viewing the apartment to signing) within 2 days, with one of those being a Saturday. - Whenever any issues came up (technical glitches, different options for paying deposit and rent), Jessica pro-actively called us and went our of her way to find an option that worked and didn't cost us unnecessary time or hassle. We've only been at the building for a couple of weeks, but so far, we've been very happy. All of our move-in-related questions were answered promptly, and the building itself seems to be well run on all fronts. Will update if anything changes, but so far, it's been a great experience. Definitely recommended. read more

I don't know who posts these 5 star reviews for Prado Group. First year living here and they are raising the rent for next year. Then another letter comes in - they want more money for the security deposit. Prado employees are useless. Do absolutely nothing about noise regulation. Very common for tenants to party in the middle of the night and building manager saying it's not his problem to deal with. Several times already heard the cops walk the properties in the middle of the night (because of their radios). I am assuming tenants are calling them because of noise complaint somewhere. One of those companies that should not exist in it's current state. If you can avoid renting from them, save yourself the trouble. read more

I spoke to Melody and two days later am the proud tenant of a great 1 bedroom unit on Jones St!! Pros: - very responsive - helped me get what I needed from the property management group to move forward - uses iPhone so I was able to easily message her from my macbook - fast paper work Cons: - none! Highly recommended. Check out their other units. read more

Hmmmmm. I'm a little surprised to see all the negative reviews on here. Thus far (two years) renting from Prado has been pretty easy. I like that I can pay my rent online and I super love my building manager - which I think probably makes all the difference. The people I've had to deal with in their main office have been alright but overall pretty standard. Brian however has really gone out of his way to make sure everyone in our building is taken care of - from revamping our rooftop deck to make it look nicer, to being so polite and courteous all three times I've had to wake him up because I've locked myself out of my apartment - the guy really makes things wonderful I really love my apartment so I'm biased. But I am really happy to live somewhere in the city where I have some neighbors that have been in the building for 30 years and where the building manager is someone who I now have come to consider a friend. read more

Melody is a rockstar. She made the entire process of finding, viewing and signing a lease on my new apartment so incredibly easy from start to finish. read more

I'll start by saying I didn't have any horrible experiences while living here. Upon move in, my apartment was perfectly clean, with a brand new kitchen etc. The location was nice, the building was quiet, no major problems. That being said, I was less than impressed by management and our location's building management. I know SF is an expensive city, and Prado's price was fairly reasonable. However, I rented from 2 other places before Prado and expected much better. 1) Our washer/dryer room in the basement was nearly impossible to open. I wasted 10 minutes every time I had to use it. I was told the 'trick' to opening it, but it never worked for me and was a huge hassle (and there really probably shouldn't be a 'trick' to opening your laundry room anyway, in an SF apartment you're shelling out thousands of dollars for). Upon move in, I was told it would be fixed shortly. After submitting multiple requests, and 7 months later when we moved out, it still wasn't fixed. They had the time to switch the machines to a bluetooth operating system (which I truly did appreciate) but not fix a simple door lock. It can't be that time consuming or expensive to make this simple improvement for residents, when it really was such a time waster! 2) We found dog poo in our hallway multiple times and it took the building manager 24 hours and multiple reminders to clean it up. 3) Building management and overall management were not responsive, except (as other users mentioned) when money was involved (ie: when they knew we were interested in renting, and when we had to break our lease and owed them more money). But when I had concerns or questions, it took more than a few days and sometimes more than a few reminders to get a response. 4) They tried to tell me that I wasn't allowed to sublet when I decided I had to break my lease to move cross country. It is NOT specifically outlined in my lease, and I even called city resources to confirm, but didn't have time to work it out/take legal action and ended up having to break my lease. I know that SF is an expensive city, but I still feel it's unacceptable to pay thousands of dollars for an apartment, and not receive sufficient customer service to make it feel worth the price. Like I said, I rented from two other companies previously, and had better customer service elsewhere. read more

Made a yelp account just for this. Had an unfortunate experience with Melody. Messaged her and was left hanging 3 times. The only moment she seemed eager to message back in 8-12 seconds was when she realized that we wanted to potentially view the apartment for renting. As soon as she figured out our move-in date was in about a month, her messaging behavior completely changed. Then, as stated before, she stopped messaging us. Completely unprofessional behavior. If you no longer have the apartment available or no longer have an intention of doing business with us, LET US KNOW. You do not leave customers and clients hanging. Of course, she did not once apologizing even though we called her out on not replying to us. EDIT: there was no note about having a move in date within 2 weeks. read more

Melody from Prado Group was amazing. We are a young professional couple and she helped us find our first place in San Francisco. She was responsive, helpful, honest, and kind. Rent from Melody! We found Prado Group after thoroughly researching other landlords and lots of different rental options. So far, their high reviews are well-earned. Upon move in, our apartment was clean, recently painted, and in great condition. Shoutout also to Amanda, the Leasing Manager we worked with, who worked after hours to accommodate us, and to Michael, our in-building manager, who did the same. Both were great and very helpful. I will update this review if I have any negative experiences, but I don't expect to. Thanks Prado Group. read more

No complaints about the Prado Group. They took over my building within the last year and it's never been cleaner. The Resident Managers they hired are awesome, its not easy to manage a pre-war TL building. My experiences with the office folk have been good so far, but who knows what will happen when it comes time for deposit returns etc. Anything is better then Citi Apartments, what a bunch of dicks read more

Messaged Melody earlier today and was able to check out a few studios that she had available. I loved that Melody was able to help expedite the process and get everything done, including the lease signing, that same day. So impressed with her customer service, charm, and professionalism. Highly recommend reaching out to her if you need any help finding an apartment. Melody has a lot of inventory available and is able to get things done efficiently and effectively. read more

I'm glad that I say I have never had a bad experience with Prado Group (and, no I don't work there). I have lived in my building for 12 years and previous to Prado Group taking over a year or so ago, I used to have nothing but problems with all of the previous management companies. I used to reports problems that went on for months after I had reported them. I have found Prado Group and its employees to be very professional and very responsive to my requests. The employees I have dealt with in the office are very courteous. Our new building manager is doing a fantastic job. When you start a work order with Prado they contact him right away and he fixes it. I have contacted him directly once or twice and he is always very courteous and responsive to whatever needs to be done. The common areas look very nice these days and the sidewalks are kept clean. Even the garbage rooms are cleaner and the floor of the garbage room on my floor is no longer sticky all the time. They now have a crew who seems to come in weekly to vacuum all of the hallways. That hasn't happened for years! Thank you. read more

This company sadly cares very little for the human component of this business, and has treated me more like a convicted felon than a tenant. I am not one to write reviews, especially negative ones as I worry how it could affect someone's livelihood - but I feel compelled to warn others against The Prado Group. Recently, I sent a diplomatic and solution seeking email requesting that the building management help me take care of a horrible bug infestation issue by installing screens. Marvin not only told me they would NOT pay for this, but that they would penalize me for making any "alternations made to the unit" (I assume he meant alterations). I've only lived here for a couple months and this is not first issue I've had which was completed disregarded. Super disappointed with the unkind/apathetic/curt client services I've experienced through Prado management. :( read more

Melody from Prado Group is my favorite lease agent I've ever worked with. Timely - straightforward - made the process easy-very responsive and committed to helping you find the right place - would use her again. read more

I had been searching for an apartment in SF relentlessly for a couple months without any luck. I had several criteria--a one bedroom, hardwood flooring, renovated kitchen and bath with new appliances--and something within my budget, which seemed impossible to find. A friend had put me on to checking out Prado Group, so I did, and was told to contact Melody. She was extremely helpful throughout the entire process. We exchanged some back and forth through phone and text over the course of a couple weeks. I called her one day when I was ready to see something, she met me where she suggested would meet all my expectations, and sure enough, it was perfect. It was a bit smaller than what I wanted, but for my budget it was the best I could find in the city. I applied that same day (Amanda @ the office was very prompt and helpful in getting back to me) and signed the lease the day after. In a matter of two days I got this lovely little apartment that I'll call home. If you're looking for an apartment in the city, I'd definitely contact Prado Group--they own something like 40 buildings in SF, not to mention that Melody is the sweetest and most helpful leasing agent I've ever worked with! read more

I lived in a building owned by Prado, which is probably one of the most inconsiderate companies out there. The apartment next door if ours was being renovated for what felt like forever. Workers in and out all day long, 6 days a week, making so much noise, even on Saturday mornings. Once we finally though they were done, they started renovating the one across the hall! They'd also shut off the water for "emergency" repairs every other week with the minimal 24h notice posted in random spots throughout the building so we'd always be surprised. And once that started, our eater bill suddenly doubled... The building had the oldest elevator I've seen and it was broken for 3 months. Not so fun when you live on the 5th floor. We also had heating pipes in the apartment that made a steaming water noise basically all the time. The owners sent someone to look at it, but he simply told us that it was a problem with the whole system and that the owners simply didn't want to pay to repair it. So happy to be moving out of that place. read more

We worked with Melody at The Prado Group to find our apartment in SF. She showed us the unit twice in the same day and being new to the city was an amazing resource to the neighborhoods that might work well for us considering our work and lifestyle. She even took us to another property we hadn't originally known about to give us something to compare to! She was incredibly responsive and helpful and helped to negotiate a concession! It was a delight to work with her!! read more

I've lived in my apartment building since 1993 and as the tenants here have been through many owners and transitions. The Prado Group acquired my building roughly 4 years ago, and they are quite simply the best owners I've experienced. Because I've lived here so long (and have a GREAT monthly rent), I didn't expect repair requests to be acted upon quickly. But I have been consistently surprised and frankly blown away by how quickly they take care of things! I would GLADLY name the names of the woman at Prado who replies to my email requests and the great guy she deploys immediately to take care of my requests, but I'm not sure if that is allowed here? Regardless, they are quite simply the best building management company to run this great building. Also -- since they took over the building (which was always clean, anyway) -- the building is cleaner than ever and has the most well-kept lobby ever. One more thing. When I moved in, the building wasn't allowed pets. But pets are allowed now and its such a pet-friendly building and that's thanks to Prado. We even have a newly-created communal courtyard. The courtyard was always there, but we tenants were always "forbidden" to access it. Once Prado took over, they allowed us all to have access. Suffice to say -- its a great building to live in, and they are a closely-knit family, and they are in constant communication with each other, and with tenants. I highly recommend living in a Prado Group building. What prompted me to write this? All of the above, but mostly because when I was recently on vacation, the great woman at Prado took care of my kitchen issue within 3 hours because, according to her email, she "wanted me to have a good trip and not have to worry about it" while I was away." When does that even happen? read more

I recently moved to San Francisco just 3 months ago and found a studio owned by The Prado Group. When I first moved, there were a couple issues with my apartment-- namely the shower and the heater. I put in requests to fix it and the maintenance team took care of it in a timely manner. The building manager has also been very responsive and is easy to get ahold of, he even lets us know when he will not be available and who we can reach in case of an emergency. I really like the building and they do a great job in addressing all the issues I've encountered! read more

I've been a tenant of Prado since Jan 2015. The experience moving into our first apartment in the city with Prado was great. The building manager was super fast to set up a time for me to see the place, the application process was very easy to fill out (it's ALL online) and I got immediate updates on my application process via e-mail and phone calls from the leasing agents who are kind and willing to work with your situation. Their buildings are Pet-Friendly which is crucial for us since I have a dog. Since I loved my experience with my first apartment, my husband and I decided to stay with Prado for our next apartment. The transition from one building to another was easy, the leasing agents answered all my questions really fast and gave us a great service. Shout out to Amanda, Amber and Cameron for being awesome. read more

The Prado Group took over the management of our building about 6 months ago. They got rid of a manager who wasn't doing his job and brought in a FANTASTIC manager. He really cleaned up the place (even the garbage area is nice now.) Sunday night the rod in my closet broke - they fixed the problem right away - no questions asked. You can't ask for more than that. read more

Let me tell you about- Melody Simpson -if you are looking to lease or buy property you could NOT do better for yourself than talk with her. I moved to SAN Francisco for a teaching position with very little notice. In rummaging thru Craigslist I saw her name attached to more of the kinds of listings I was interested in-I contacted her-she contacted me right back (when other agents did not). After I arrived and a brief conversation over the phone she was able to zero in on what I wanted and within two showings I had found my residence. Her assistant Amanda is equally as competent completing the necessary paperwork and having me in the apartment by the end of the work day. Best experience EVER best customer service EVER Highly recommended- can't say enough Phil read more

The Prado Group - Property Management Near Me - San Francisco, California

We had an excellent experience with Prado Group--they are so incredibly friendly. Amber was easy to coordinate with, and was knowledgeable of the property and the area. I also can't say enough about how responsive and fast Prado Group was as a whole. The entire process took just a few days: We filled out our application on Friday and signed the lease (with the help of the equally friendly Cameron) on Sunday. Finding apartments in SF is usually a complete nightmare, so we feel really lucky to found Prado Group! read more

Note: I hope to update this review in the future! At the time of writing, I've signed my lease and have begun moving in. Amber was helpful and knowledgeable! She replied promptly when I had any questions, and was always professional and friendly. The apartment was nicely cleaned, and the appliances look to be in good condition. The lease and addenda were pretty long (48 pages), but pretty straightforward and not unlike other leases I've signed in the past. Cameron was helpful in explaining the lease, and was also friendly and professional. The hallways of the apartment could be a little cleaner for sure (there is a little bit of a smoky smell), but otherwise the apartment as a whole seems decently maintained. This is one of the things I hope to give an update on in the future. So far I've had a good experience with Prado Group and I hope the rest of the lease term will be similar :) Amber, Cameron and Amanda in particular have been nothing but helpful. read more

I've had a great experience with Prado in my year living at their 15 Hermann property. It's always very easy to get in touch with their office (Amanda B is responsive and helpful), super convenient to pay rent online, and the building itself is really well maintained (largely thanks to our awesome resident manager Jason). Also wanted to give a shoutout to Jessica Pebet, the Prado agent who showed me my studio a year ago. She's friendly and communicative, and gives honest advice based on what you're looking for. I'll never forget how she responded to my housing application within 30 minutes, emailed me to confirm I got the place, and texted me congratulations. Another fun fact: when I first met my boyfriend, we realized that Jessica had shown him my exact apartment the week before I applied, but he decided not to take it. (We know it sounds ridiculous but it's a true story.) So you could say Jessica (and the universe) brought us together. All in all, I've enjoyed renting from Prado. read more

I recently leased an apartment through Prado Group (late April, 2018) - specifically, I worked with Amber. Amber was extremely helpful throughout the entire lease process - she worked around my very packed schedule to show me an available unit and was very friendly and accommodating w/ regard to any questions or needs I had. Amber, and the other Prado Group agents involved after I submitted my application, made the lease process very smooth. Everyone from Prado Group I spoke with was VERY responsive (reply to text within 10 min, e-mail within 30 min-1 hr) and answered any questions I had clearly and succinctly. Overall - I highly recommend working w/ Amber and the Prado Group! read more

The Prado Group has nice properties and great agents. I met with Melody for a showing for a place I really LOVED! It was close to work and located in a great neighborhood. She was very pleasant and warm unlike some agents you can meet out there who can sometimes be a little cold. Even though we waited to move, they made the process super easy and did not make me feel like I couldn't go back and ask for help should we decide to start looking for apartments again. Thanks, Melody! I'll be sure to send you a message once I start looking for apartments again! read more

I looked at a few apartments with Melody and she was incredibly kind, helpful and accommodating. Definitely the most pleasant experience I've had searching for housing! Although I didn't end up renting the place, Melody was super nice and super easy to work with and would definitely go back to her next time I'm in the market! read more

We worked with Amber & Amanda over at Prado Group to find our apartment. Amber responded same day when I reached out to ask her about our apartment. She was super flexible and was able to schedule two separate viewings on short notice. Both Amber & Amanda were quick to answer all of our questions and make the apartment hunting process easy, stress free, and quick. Thank you both!! read more