I am writing this as I wait for my framing to be finished. The framing that was supposed to be done…read moreyesterday. And then it was supposed to be done 2 hours ago. But yet, it's still being worked on??!! The frame was supposedly "broken" as he was finishing up. Yea, okay. Sure. Bad service, disorganized, and clueless. Are they smoking bowls in the back room? I feel this is VERY possible. The order was screwed up twice. They used the wrong frame (thankfully they noticed so I at least got the cheaper price for the lesser frame than what I initially chose). It was delay upon delay, error upon error. I would never trust these guys with my framing ever again. Thankfully, the actual frame turned out okay and the photo was a digital print which could be reprinted if needed. Do not leave anything precious to you at this store. For real.

We took my dad's marathon medals to The Great Frame Up to have them framed for a Christmas present…read more The finished product turned out better than I could have imagined. They did an amazing job and he loved it. I would definitely come back to get more items framed here.

Friendly service that is always quick. They can cut frames…read moreunder 4 inches which a lot of places refuse to do.

Was searching for local framing shop and found this one with most liked reviews. Place was very…read moreclean, many options for framing and service was fantastic! Just needed custom mat framing for a gift I was working on and it turned out amazing. Will definitely be back!

Bob has great expertise which he freely shares, but is also a great listener so as to deliver what…read moreis right for the customer

I've been meaning to have my great grandmothers homemade hand-stitched Barbie clothes framed. It's…read moreone of those projects where I just have to take the 1st step: put all the Barbie clothes in a bag and bring them to Dupage Framing Center. So I did that. THAT alone was a big enough step! Thankfully Bob and Mary helped me with the rest of the way. This is a very sentimental framing project and they were both lovely to work with! Mary was more of the creative mastermind while Bob floated around to give his 2 cents here and there. We started grandiose. Maybe too grandiose for my budget. Custom framing is expensive - Mary explained to me that "fabric goes with fabric". These little Barbie clothes would be sewn onto a fabric background. She herself sewed each piece onto a gorgeous pinstripe silk background that I chose. Bob was great helping pick a frame that was deep enough to showcase the clothing. They both offered several options and allowed me to take my time choosing. I'm so over the moon with how my project turned out. I'm eager to create a few other projects that have been swirling around in my brain with them! Thank you so much for the care and effort you out into my piece

I've used Past Presence for many framing needs over the last few years. Friendly service and…read morepersonal attention give you great results. I love supporting local shops and this one is definitely worth your time for any framing need.

Excellent work! My old Bob Dylan poster that I have had for years looks amazing framed. Thanks…read moreChristine!

Great selection and courteous customer service! They are really well staffed for a weekend…read more They have awesome sales, you can do many crafts for low cost. We went for a specific item which they were out of stock but we found it at another location. Special Shout to Denise... we had a full blown toddler tantrum. A customer was so rude and said shut up to my granddaughters crying. Denise quickly apologized and said we should not be embarrassed because this is a typical age for a toddler. It only lasted 3 minutes and she put herself to sleep right after. Thank you Denise for being so kind.

We were planning to decorate for Halloween and decided to check out this store. It's packed with…read morealmost everything you could possibly need! It's a one-stop shop where you can find all the decorations you're looking for. So convenient and well-stocked!

Carlson is the best. They were prompt, professional, patient and nice. Through no fault of theirs,…read moreit took five visits to get the window to work. Again, this was through no fault of theirs. The window is great. The price was reasonable and Jerry, the professional that was sent, is a capable and friendly man. Thank you.

I don't know they could pay attention to detail. I'm not happy with the way I received the window…read moreand I had to go and make another trip back to get the plastic removed from inside the double pain. It's like whoever worked on it didn't have a clue what they were doing

Steve and his staff listened and determined what we wanted, as well as needed. There were aspects…read moreof our original design I did not realize could pose problems that their professional eyes and knowlege picked up on - which again demonstrated their excellent attention to details and to the customer. As a very satisfied customer, I would recommend them to anyone for their design style, implementation and follow through. Gerri, Rush University

From the owner: We have four divisions under the corporate name…read more * Wonderful art, all styles, all mediums, all in stock. We have staff artists that can create any original style paintings. * Framing, we produce our own custom frames. We can deliver the very best prices, and service, with 1200 styles available. 48 hour service. * Custom cut glass and mirrors. We can also etch and sandblast designs, images, and logos on glass and mirrors. * Custom made office furniture to specific to job sites with different finishes. Receptions areas to Board room tables, all affordable and one of a kind. With or without corporate logos or designs.

I'm 60, a painter with a BFA from SAIC, have been an artist for 40+ years. I came to this store to…read morere-up my entire palette of Golden fluid acrylics and maybe pick up some of the new OPEN acrylics while I was at it. We were first stopped just inside the door by one friendly associate who welcomed/greeted us and recited a long menu of store specials and their back to school sale, and if we need help she's right over there at the counter for us. We were like, ok, got it, thanks! I knew what I needed and just wanted to see the colors I was buying in person, so I start shopping. Less than a minute later here's another associate, another WELCOME here's ALL our sales and our BACK TO SCHOOL SALE and if you need ANYTHING we're right over HERE by the counter! Okay, I said, thank you, that's great. I smiled and again I tried to start shopping. Another thirty seconds and here's another associate who gives me, AGAIN, the welcome/sales sales sales/we're over HERE by the cash register if you need anything! (Where ELSE am I going to go look for assistance? The deli next door at Whole Foods?) Unable to concentrate on selecting my paints, I went to give my husband the three things I had managed to pick up and was stopped by another associate who gave us both the same sales speech AGAIN. It was as though the entire shift was actively preventing me from finding the materials I was there, cash in pocket, struggling to buy. Yes, I did start getting terse and snippy when I was just repeatedly approached with the very same canned spam sales pitch by multiple ridiculously aggressive associates, because it was incredibly annoying. Maybe they thought I was shoplifting? One associate who had already given us the sales speech and apparently taken offense at my manner then approached me when I was by myself (of course) still trying to look at the Goldens. In a voice dripping with contempt, they slowly and deliberately gave me the same speech yet again. That's not creepy or confrontational, is it. Refusing to make eye contact with them, I squinted at the tube in my hands and said again, great, thanks, got it. We were in the store for maybe five minutes, seriously, for all of that. The contemptuous confrontational person came to the door while I was outside waiting for my husband, and stood with phone in hand, watching me with a little smile, seemingly texting. So on top of all that I'm sure I'm the new Karen on some sad social media site somewhere. And then we drove to the Schaumburg Blick, which is awesome with associates who are allowed to speak normally to customers and let them shop, and I bought all the rest of my paint there.

Still a great store, but uh. Guys, update your voicemail! "As we head into Covid lockdown..." Not…read moretimely!