Seriously discouraging. This company does not communicate well with it's clients, or companies it has houses cross listed from. We ended up having pay over 1,000 dollars more during the house buying process because of this. Would not recommend. read more

Finding true reviews of this place is difficult...but please read the negatives once you find them! Warning...this is a long review, but hang it there. It gives a full scope of why you should look elsewhere for rentals. My husband and I PCSed here for his next stage of schooling, and I thought I'd do the smart thing and have a house all ready to move into when we got here. Traveling across country with 2 dogs, and a teething baby, I didn't want to house hunt! Should've just eaten a few days of leave and actually looked around. The house we chose was strictly based on the pictures, stats of the house listed on the listing website, and the word of the company that had it for rent...IE The Property Shop Rentals. While this has worked for us in the past, you have to assume that what they tell you and what they advertise is what you are getting. Not the case here. While the house was clean and in good repair, it was listed at a little over 1700 square feet. Upon arriving...the house is just over 1300. That is a HUGE difference. We rented a house based on this information, but have been storing the majority of our furniture in the garage because the space is simply to small! We were also told it was a great family friendly neighborhood and great for getting out and walking around. Nope again. There are huge steep hills that is a mountain climb with a stroller. Also the mailboxes are located almost 1/2 mile away. Lastly, not truly related, we were outside of city limits. AKA County. So that means, if you want to shoot fireworks off in march, you can. We have neighbors leave their dogs out that get into the trash, and chase you if you walk outside. But we can't call animal control because it's county. This aside, we were only planning on being here for less than a year...so we stuck it out. But guess what?! More problems. In the 10 months we have lived here we have had them accuse us of paying our rent late...but then when we provide documentation we haven't...they mysteriously find out check or its deposited with no word from them. We had a move in inspection well over 10 days after we moved in despite them not showing. There were several maintenance requests submitted from things we found on our move in inspection, that were not fixed until April of the next year, 6 months after we moved in! While some things were minor, one was a kitchen sink that barely passed as working... Then we had a major issue with our A/C breaking despite OUR upkeep REQUIRED by the lease to maintain air filters and what not. Still, the A/C broke, and a pipe from that flooded our carpet. We submitted an emergency work order, heard nothing...then called everyday for a week, while we had soaked carpet and pads just sitting there. With a baby this was not at all ideal. After beginning the process of meeting with JAG to get this sorted out. We received a call saying they could get a carpet person there within the next day, and the delay was due to it being "PCS Season" and everyone was super busy. While the carpet was cleaned, the company would not pull it up and check the pads below, and said just run a fan over it. While this portion is not The Property Shop Rentals specifically, it is a contractor that they sent. He also insisted in spraying an anti mold agent in the area, but could not tell me if it was safe to be around for pets or children. While we are getting ready to move...also note they require you to do a lot of the maintenance and upkeep to get the house ready to rent out again. IE cleaning carpets, and re keying all the locks. And this is not something you can do yourself, you have to provide professional receipts for the carpets, and use their company for the re keying process, incurring their fees. Again, this is a long review. So thanks to those of you that made it to the end. But seriously...take to heart what you get into with these folk. As a renter, I am truly not happy with how they have treated us, and am counting the days till we PCS again. On a separate note, if you are planning on using them as a company to rent your house for them...do your research. If I owned this house we are renting, and saw the way they represented me and my interests, I would fire them. read more

Don't let the smooth taste fool you. If you are moving to the Fort Wood Area or are a local that is looking to rent a property/home via one of the several property management companies in the area I'd advise shopping around before considering the Property Shop. Walker Real Estate, the parent company of The Property Shop has a fairly large presence in this community. They do a pretty impressive job going full court press with their marketing on bill boards in tow & local radio ads. The message in their ads is that they are #1 and the best in the area, however, claims to such (after my experience renting a home thru The Property Shop) leads me to believe that they are probably #1 one when it comes to sales and profits but definitely NOT with the holistic customer service piece. Here's why: - Lackluster response times to fix problems with the property (took close a week to fix hot water issue, 72+ hours broken garage door). Not sure what the industry standard is but having an insecure garage door and taking 2 min showers for that length of time was disconcerting/not fun. To compound the frustration if you are a tenant and need to talk to a person about these issues at their office in town, you're more or less treated persona non grata for not having an appointment or not having used the online Tenant Portal to report problems. The slick, automated "we got an app for that" attitude seems to be the preferred response to a tenant that comes in to speak with someone from the property management office. If you aren't a tech savvy person or just someone who prefers a human to human interaction to discuss an emergency work order or maintenance issue the office culture may frustrate you. - Nebulous "gotcha" Lease Contract: READ THE FINE PRINT if you want to use this agency!! Getting in is pretty easy- getting out -not so much. There are re-key fees, 15 bucks light bulb replacement fees (to name a few things) that you'll need to be prepared for. READ ALL OF THE CONTRACT and TENANT RESPONSIBILITIES before signing if you're going to use this agency. IF you don't want to feel like Walker is trying their best to keep your security deposit any which way they can- this might not be a place for you. The cleaning inspection at the end of the lease close out process is brutal. It's almost ridiculous. We cleaned the place up better than we found it and still had some things that were unsat. The Inspector was very gracious and let us fix the deficiencies but it was already another slathering of icing on the frustration cake with this organization. If anything: ASK A REP to be present with you and that they bring their magic iPad WHILE YOU DO YOUR WALKTHRU. Said Magic iPad has a detailed photo record of the property prior to a tenant moving in. I was charged for damage to a small part of the kitchen counter area covered up by the stove. Not saying it didn't happen but I have no recollection of it happening during my tenure- but the magic IPad said it probably did....I could go on about the potential conflicts of interest this agency could have when using this method- especially since this property was supposed to be transitioned over to their Realty sales side of the house as an asset that is going on the market after my departure. . All I will offer is my opinion and say that the best way to avoid any perception of malfeasance from BOTH parties is to execute a joint new tenant's 72 hour walk thru inspection with the magic iPad riding shotgun. Being a little more transparent and doing this with the Tenant will mitigate any potential for issues down the road. AGAIN- If you are still considering using this agency PLEASE read the contract- there are provisos and things tenants should be cognizant of. I'm retired military and have rented from property management firms for many, many years, and this property management office business practices are quite different than what I'm comfortable with. Be advised when it comes time to terminate your lease- there will be a lot of work and $ to outlay to get it back up to "the Walker Standard" if you want your deposit back. AND Remember their Rules when it comes time to move in and move out: 1) YOU have 72 hours to do an inspection to report deficiencies back to the property management company. 2) They have 30 days to walk behind you (or peep the magic iPad) after the termination of lease finalinspection is done before you see a check with your security deposit money back. I'm not implying that they do this as SOP but it did happen with me. read more

Proceed with great caution when dealing with this company. They are a Wolf in Sheep's clothing!!!!! run the other way! Have NEVER had an issue getting our deposits back after move outs. This company charges bogus fees and are HORRIBLE with response times when a work order is needed. Go ANYWHERE but here or you will be sorry. read more

Recently moved here and needed to find a place to live. Walker realty was the first place we contacted as they managed four the houses we wanted to see. The lady on the phone (can't remember her name) was pleasant and set us up with an appt that day. Rudy took us around, even working through his lunch. He eas very patient as I asked many questions, but very helpful. I was nervous after reading some yelp reviews but so far I am pleased. Give them a try, you may be surprised! read more

I agree with previous reviews you really have to watch these guys. I have never had to pay to re-key a rental house before. It must be a scam here in MO only because everywhere else I have ever rented a place before that was the owners responsibility. Seems only fair since it is their house they pay for upkeep. I was forced to keep my utility's in for 4 days after my move out. This seems shady being that when I moved in there was no utility's and since it was a holiday weekend I had to put my family in a hotel for 3 days and pay extra on my rental truck. It was nice they forced me to do a curtsey like paying for 3 days utility's for Walker and the new tenant even thought they did not do the same for me. They lady that cleared our house pulled off a command strip baby lock and charged me $65 for the removal and to paint the quarter size damaged part of the door. Its nice I had to pay for damage they did to the house. I also used their carpet cleaning company that claims that they could not get a stain out is the carpet and then charged me for the carpet. Its nice how that worked out. I was told that if I used their company it would be taken care of and any complaints would fall on the cleaning company that guaranteed move out. Which really means they will just charge the previous tenet for the stain. So if you don't plan on getting your full deposit back and paying for the home owners upkeep on the house rent from them. They will nickel and dime your deposit away from you. read more

Worst property managers I have dealt with in my 20 year career. They are super nice until you move in then you might as well forget any useful help. Not to mention how they are predators on the military. Read the fine print, when you move out they charge you 300.00 to change the locks, 15.00 for any light bulb they deem was burnt out when you moved and on and on. I have never had a penny of my deposit taken until this company. I wouldn't recommend them my enemy. One more thing be careful when you have a maintenance request because you will be charged for it even if it is defect in the rental property. read more

I wish I could give negative stars. I just got an $88 check in the mail from Walker out of a $900 deposit we made on a house that is close to 40 years old. When we moved in we were told the carpet was going to be replaced due to the numerous burn marks on the carpet from the fireplace from the previous tenants, that was in 2/2013, and the carpet was never replaced. From a leaky roof to the stove not working for a month, to a wooden patio in the back that was so old and rotten that is was leaning and you could actually feel like it was about to fall when you stepped on it. The final straw was when the AC went in July and we find out that the AC unit is as old as the house and not only do the homeowners not want to replace it, they want to shop around for the cheapest price in the middle of the summer. This is when we put in a request to terminate our lease and leave. The homeowners complained that we were putting in too many work orders and they didn't want to fix anything. Whats even worse, the homeowners are military and they are an absolute disgrace doing this to another military family The scary part about it is they got this house back in better condition then when we got it due to the none of the light bulbs working, the back porch being this old and rotten thing, and the walls looking like absolute crap. We had the house professionally cleaned, we went and had the color of the walls matched at Lowes (we could take a piece of the cheap paint that was chipping away from the walls) and painted all the walls in the house, and we even put grass seed down on the lawn where it had a couple of bare spots that were not even our fault. We are now being charged $611 to re carpet 30% of a house that is almost 40 years old and I am willing to bet has the original carpet. $80 for a set of blinds that there was nothing wrong with and $60 to sweep and mop underneath the washer and dryer because I forgot (I cleaned houses professionally when I was in college and I do ours, I forgot to do under the washer and dryer and no where in this country does that cost $60) I really wish we would have done more research before signing with these crooks and their rude ass staff. The nice commercials might look nice, but like another reviewer said, SHEEP IN WOLVES CLOTHING! There is SOOOOO much more I could say and we could be here forever but another thing I wanted to mention is that the owner's husband, Stephen Walker, actually had the nerve to stand in my living room one day after I had complained how rude his maintenance guy was to me on the phone and say "I needed to get over it." Then the next time he came to bring back a screen door, he had a loaded pistol on his waist. I am a gun supporter, but when you come int MY house where my two year old daughter runs around then it is MY rules and you need your firearms in your vehicle. They were the nicest people in the world until we moved in. The house is already listed to be rented again, 22885 Hickerson Dr St Robert. Please run screaming from these people and this house. They actually had the gall to put in a note with my $88 check that they hope I will give a good review and referrals to people I know. ARE YOU BEING FREAKING SERIOUS RIGHT NOW?!?!?! I wouldn't refer my worst enemy to you guys. I am going to end this review now, because like I said I could go on and on. read more

The awful reviews that gave Walker 1 star are, if anything, lenient beyond belief. Dust C notes the desire to have utilities kept on for 4 days after the move. Walker is trying to get me to cover 8. I have been treated better as a hiredman than a tenant. I mowed the lawn 1 week before the inspection, but Walker will surely try to ding me for that. Lawns should be cut daily, and tenants should never move a lawn mower prior to inspection. If an inspector imagines she has found something broke, you can count on tireless efforts to get you to confess. Spare yourself the aggravation. There are plenty of honest people in the world. Steer clear of these predators whose meat is service members and their families. read more