Teddie always enjoys her grooming appointments... The shop is always clean.... the staff is…read more very professional.. See u all next time.

So I just pulled up and they had just closed (I didn't know ) and the guy was outside by the door…read more He asked me did I need something from the pet store I said yeah why are you guys closed? I just need liter and he unlocked the door and brought me in and let me purchase my liter. I just think that was so nice he didn't have to do that he was allready locked up and out side of the store he could have walked to his car and drove away before I even got out of my car, however he told me he saw me pull up, so he basically waited to see if that's where I was headed. I think that's really great and I really appreciated it very good customer service

Who in the pet business grooms cats and dogs in the same room, and at the same time? My 14 pound…read morecat was getting through a summer hair shave, when a more than 100 pound dog came in and freaked out the feline. That is just bad business - at least add a disclaimer that cats are groomed alongside dogs... or set a day aside for cats... My terrified cat came home with half a haircut.

I will never set foot in that store again. Grooming area especially. Called to asked why my girls…read morenails were not grinned and the little girl started to argue with then transferred me to the store manager. I had taken my girls there a few times nothing was done right and I tipped them $10 each visit. Each state I have lived in it was the same bullshit including the hospital department. If you need to get great service go to Petco.

Kat Cooper was awesome with our cat, trimmed all Ellie May's nails without any fuss, was reasonably…read morepriced and we highly recommend her grooming services.

Maureen and her staff are amazing. I have gone to her for over 15 years. She took amazing care of…read moreour Bichon and Shitzu. Cuts were great, always on time, and priced lower than the big chains. She just groomed my new rescue mix who was a mess after being locked in a bedroom by a lunatic for over a year. He was extremely scared and skittish. Maureen handled him gently and created a beautiful puppy cut. How she got him cleaned I don't know. The whole shop is compassionate and pet focused.

Zero stars. I'm horrified that this place is allowed to be in business. Puppy mill puppies. Small…read morecrates with no blankets or dog beds. There was also no pee pads for them, and I'm not sure if they ever get taken outside. One of the pups was in a comatose state. I have no clue how this is legal. It's heartbreaking and clear that the owners of this establishment do not love animals. I'm sickened to my core at what I just saw. Went in to look for dog food, and will never purchase anything from there. I should have taken pictures but I was in shock.

I love Bill's. My gf got one of her dogs here, and last year we picked up a husky pup…read more Last year around the holidays I started looking for puppies. Adoption and then stores, from Massachusetts to the coast... the staff at bills never pressed us to buy, but always let us ask questions and play with the dogs to see if good fit. Was between this store and another in Salem, but the puppies there were violent, and temperamental. I missed out on a husky he had, but he called a breeder and got pictures of some pups, we picked a fat little boy. When he came in, we were first at the door! Even after we spent about an hour in the play area with the puppy, they never pressed, and answered questions about payment, health, vet checkups, about the breed. All the puppys here have always been the most playful and happy of dogs. Mine is the biggest cuddle bug, friendly and well behaved. So why not 5 stars? Not the biggest selection of food and toys, but what they do have is an awesome selection of well cared for dogs, tons of fish, kittens, and the fluffiest damn rabbit you every seen! Spend some time in the store, visit more than once before you make a snap choice, and you'll see how awesome of a store this is to!

I love this place. The puppies (and kittens and sometimes…read morebunnies!) appear to be very well treated and happy. I go in for the fix of a snuggle. It's great

Accompanied our seven year old grandson, who was in search of a fish to add to his 10 gallon tank,…read moreto Fish Mike Aquatics today. Inasmuch as he was spending his own hard earned money, this was a very big decision which took 45 minutes. I think before he had made a determination, he had asked every single employee a multitude of questions. Each one was more than patient and very knowledgeable as to what fish would do well in his tank along with the fish he already had. Definitely a ten star experience. Thank you.

The customer service is horrible. I bought a couple fish about 48 hours ago and some of them got…read morewhite spots and I searched online - it might be fungus. I drove 40mins (one way) to the store and the girl said "it looks ok to me". I asked can she switch the ones with the white spots, then she said "we can't take fish back especially you suspect that they are sick". I said "but you were sure they are not sick!" she went: "you can get 50% refund if we test your water, but can't be this water - it can't have any fish in it". At the end I gave up; I really cannot figure out her logic. I cannot afford another trip of 1.5 hours round-trip to send in water sample either. She even went "if they are sick, now all your fishes in the tank got it". - Very helpful. I am extremely disappointed as I have been with the store for more than 5 years. I only hope my other fishes in my tank did not get it

Vetco is SO MUCH CHEAPER than a normal Vet We brought our…read moreanimals in for the first time, and they were very gentle yet accurate with giving my dog and cat shots

Petco in Manchester - Poor Customer Service I've been…read moretaking my dog to Petco in Manchester since he was a puppy for his shots and grooming. He's now 10 years old. On October 23rd, he had a grooming appointment. Unfortunately, the groomer came a little too close with the clippers to his upper eyelid, slightly irritating the area. I sent pictures to Petco via text, and the groomer called to apologize. She offered a free grooming appointment for the next time and said the incident would be processed as a claim. When I arrived today for Coco's appointment (booked over a week in advance), the same groomer, despite the prior apology and offer of a free service, refused to groom him. She cited further liability concerns and rejected the appointment altogether, without offering any backup groomer services. This was despite knowing about the previous incident and the apology/compensation offered. It's disappointing that, despite the initial apology and promise of resolution, the groomer was unwilling to groom my dog, potentially causing further stress and inconvenience. While I appreciate the initial apology in October, the lack of a backup plan for an already booked appointment is unacceptable. Dear Petco Customer Service / Manchester Store Manager, I am writing to express my disappointment and concern regarding my recent experience at your Manchester location. I have been a loyal customer for many years, bringing my dog Coco there for grooming and other services since he was a puppy. When I arrived today for Coco's appointment, the same groomer, despite knowing she was assigned to Coco and having previously apologized, refused to groom him citing liability concerns. She outright rejected the appointment without offering alternative arrangements or informing me ahead of time. This was especially frustrating because I could have rescheduled or made arrangements if I had been contacted beforehand. Instead, I made a trip there only to be turned away in person. Furthermore, another groomer mentioned that Coco was not nicked during his last grooming and referred to it as a "raspberry eye," which I later confirmed that day with my veterinarian that it was a minor nick and was treatable with warm compresses. Additionally, I have had past issues with grooming at this location, including a cut that led to infection when Coco was about 5+ years old, which required veterinary care and treatment. Petco reimbursed us for the vet costs, but these incidents have caused ongoing concern. I believe staff should be trained to proactively contact customers if there are any issues or if services cannot be provided, especially for appointments that have already been booked. This would prevent unnecessary trips and inconvenience for customers. I hope you take this feedback seriously and consider improving communication and staff training to enhance customer experience. I would appreciate a response addressing these concerns. Thank you for your time and understanding.

We love bark city. The staff is great and our dogs always return home happy and exhausted.read more

I called and received an appointment same day for my overgrown multipoo who desperately needed a…read morecut. They are SUPER Nice people! My dog was done within the hour and he came out looking Great! I would highly recommend them.