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    The Puppy Palace

    2.5 (11 reviews)
    Closed • 10:00 am - 6:00 pm

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    I had an amazing experience with the Manchester, New Hampshire facility!! The owner was helpful, the staff was friendly and very nice!! The place was very clean and no odor. The place was jammed packed!! The dogs look healthy and ready to play :) I would 100% recommend them

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    2 years ago

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    Photo of The Puppy Palace N.

    The Puppy Palace N.

    Thank you, we appreciate your business.

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    Bills Pet and Aquarium

    Bills Pet and Aquarium

    (15 reviews)

    Zero stars. I'm horrified that this place is allowed to be in business. Puppy mill puppies. Small…read morecrates with no blankets or dog beds. There was also no pee pads for them, and I'm not sure if they ever get taken outside. One of the pups was in a comatose state. I have no clue how this is legal. It's heartbreaking and clear that the owners of this establishment do not love animals. I'm sickened to my core at what I just saw. Went in to look for dog food, and will never purchase anything from there. I should have taken pictures but I was in shock.

    I love Bill's. My gf got one of her dogs here, and last year we picked up a husky pup…read more Last year around the holidays I started looking for puppies. Adoption and then stores, from Massachusetts to the coast... the staff at bills never pressed us to buy, but always let us ask questions and play with the dogs to see if good fit. Was between this store and another in Salem, but the puppies there were violent, and temperamental. I missed out on a husky he had, but he called a breeder and got pictures of some pups, we picked a fat little boy. When he came in, we were first at the door! Even after we spent about an hour in the play area with the puppy, they never pressed, and answered questions about payment, health, vet checkups, about the breed. All the puppys here have always been the most playful and happy of dogs. Mine is the biggest cuddle bug, friendly and well behaved. So why not 5 stars? Not the biggest selection of food and toys, but what they do have is an awesome selection of well cared for dogs, tons of fish, kittens, and the fluffiest damn rabbit you every seen! Spend some time in the store, visit more than once before you make a snap choice, and you'll see how awesome of a store this is to!

    Petco

    Petco

    (52 reviews)

    Vetco is SO MUCH CHEAPER than a normal Vet We brought our…read moreanimals in for the first time, and they were very gentle yet accurate with giving my dog and cat shots

    Petco in Manchester - Poor Customer Service I've been…read moretaking my dog to Petco in Manchester since he was a puppy for his shots and grooming. He's now 10 years old. On October 23rd, he had a grooming appointment. Unfortunately, the groomer came a little too close with the clippers to his upper eyelid, slightly irritating the area. I sent pictures to Petco via text, and the groomer called to apologize. She offered a free grooming appointment for the next time and said the incident would be processed as a claim. When I arrived today for Coco's appointment (booked over a week in advance), the same groomer, despite the prior apology and offer of a free service, refused to groom him. She cited further liability concerns and rejected the appointment altogether, without offering any backup groomer services. This was despite knowing about the previous incident and the apology/compensation offered. It's disappointing that, despite the initial apology and promise of resolution, the groomer was unwilling to groom my dog, potentially causing further stress and inconvenience. While I appreciate the initial apology in October, the lack of a backup plan for an already booked appointment is unacceptable. Dear Petco Customer Service / Manchester Store Manager, I am writing to express my disappointment and concern regarding my recent experience at your Manchester location. I have been a loyal customer for many years, bringing my dog Coco there for grooming and other services since he was a puppy. When I arrived today for Coco's appointment, the same groomer, despite knowing she was assigned to Coco and having previously apologized, refused to groom him citing liability concerns. She outright rejected the appointment without offering alternative arrangements or informing me ahead of time. This was especially frustrating because I could have rescheduled or made arrangements if I had been contacted beforehand. Instead, I made a trip there only to be turned away in person. Furthermore, another groomer mentioned that Coco was not nicked during his last grooming and referred to it as a "raspberry eye," which I later confirmed that day with my veterinarian that it was a minor nick and was treatable with warm compresses. Additionally, I have had past issues with grooming at this location, including a cut that led to infection when Coco was about 5+ years old, which required veterinary care and treatment. Petco reimbursed us for the vet costs, but these incidents have caused ongoing concern. I believe staff should be trained to proactively contact customers if there are any issues or if services cannot be provided, especially for appointments that have already been booked. This would prevent unnecessary trips and inconvenience for customers. I hope you take this feedback seriously and consider improving communication and staff training to enhance customer experience. I would appreciate a response addressing these concerns. Thank you for your time and understanding.

    Bark City

    Bark City

    (15 reviews)

    My silver Lab, Dusty, and Golden Retriever, Maverick, have been proud BARK CITY regulars since…read moreSeptember 2024--and let me just say... they are OBSESSED! The second they realize we're getting close to BARK CITY, they're both up at the window, tails going a million miles an hour, barking like they've just spotted their long-lost best friends. At this point, I'm pretty sure they know the route better than I do! The staff is absolutely incredible. They know Dusty and Maverick so well and treat them like family. And judging by how exhausted and happy they are when they come home, I'm pretty sure they spend the entire day partying while I'm working! What makes BARK CITY so special is everything they offer: Multiple photos throughout the day -- I get to watch my boys play, lounge, socialize, and apparently have a much more exciting social life than I do. Daily report cards -- I love getting the scoop on what they did all day. Honestly, I sometimes know more about their day than I know about mine! Live webcams -- Because apparently I need to check in on them while they're having fun without me. And yes... I do. More than once. Grooming services -- They come home clean, fresh, and looking handsome enough to make me wonder if they even belong to me! The shop -- Toys, treats, and everything a spoiled pup could possibly want. And somehow, Dusty and Maverick always seem to think they need something new. BARK CITY is so much more than daycare--it's their happy place. It's part of our routine, and honestly, I think they'd move in if I let them! Dusty and Maverick give BARK CITY four very enthusiastic paws up... and I absolutely agree! Thank you to the entire BARK CITY team for loving, caring for, and spoiling my two boys. They couldn't be happier--and neither could I!

    We love bark city. The staff is great and our dogs always return home happy and exhausted.read more

    The Puppy Palace - petstore - Updated October 2026

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