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    The Refuge Cigar Lounge

    5.0 (1 review)
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    1 year ago

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    Fightin Creek

    Fightin Creek

    2.9
    (9 reviews)
    53.6 mi
    $

    A big Thank you to Trevor Vargas who assisted a stranded international college student and assisted…read moreher to get on a bus and took multiple calls to inform concerned friends about her status. This is great customer service and I surely will stop by when I am up that way visiting my college children at Lewis and Clark and University of Idaho.

    I have been a long time customer of this establishment, spending a considerable amount of money…read moreevery week gas and cigarettes, but will not be back after the experience I had yesterday! After putting over $70 worth of gas in my vehicle I entered the store to purchase a carton of cigarettes and a couple of other items and encountered a crowd of migrant farm workers in line, which I got in behind. I noticed that they were treated very poorly by one specific cashier (a young man, heavy set, about 30ish, with glasses, who wouldn't give be his name, and told me that he wouldn't give me the managers name either) These migrant workers were all paying customers.. every single one of them! No matter what his political views were, he had no right to treat anybody the way he treated these going men, the way he treated them. When I reached his counter, he said to me "What do you want!" Very rudely. I told him what kind of cigarettes I wanted and asked him if he was having a bad day.. He didn't answer and slammed my carton of cigarettes on the counter and told me my total. I put my card in the machine and it declined because I forgot to unlock it before I came into the store. He slammed the receipt on the counter so loudly that the other cashier's looked over at us. He yelled "It's declined!" With disgust. I explained that he didn't need to get upset and within 3 seconds pulled out another card and had it in the machine and paid my bill. He then slammed that receipt on the counter and walked away. He didn't put my things in a bag or say anything... I then walked over to the other cashier's and asked to speak to the manager, only to be told that there is no acting manager at that store and was totally brushed off. I will be taking my business and my entire family and all of my friends will be taking their business elsewhere from this day forward! I just can't believe that this long time business that has been run so well can go downhill so quickly by employing people who will damage their reputation so badly. So very very sad...

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    The Refuge Cigar Lounge - cigarbars - Updated June 2026

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