Answer the phones or call back. They don't answer your phones then add charges to your medical…read morerecords when you don't even see them.

The Sentara ACC is nestled behind the EVMS department of parking and transportation. It's on the…read moreleft if you're driving towards PETA. If you hit the end of the road, you have gone too far! This is a great service provided by Sentara to those who really don't have health insurance. They have both an ob/gyn and internal medicine clinic. Patients are seen by medical students, residents and attendings. You can get most anything you need here including the Gardasil (HPV vaccine).

The front desk personnel was very nice! You have to be buzzed in....plexi-glass between staff and…read morevisitors. Hand sanitizer available. Very thorough. First time coming here to pick up paperwork (yes they check ID) and it's Military Circle Mall!!!!! Best part. You can go shopping right after! Plenty of parking and it's right next to Ross!

Sentara Family Medicine Physicians is a full-service medical facility located on the eighth floor…read moreof the Fort Norfolk Plaza Medical Building. There is a parking garage adjoining the building which provides adequate space, I've always been able to find a spot pretty easily. Access in and out of the garage to and from Riverview Avenue is easy. There is free Wi-Fi throughout the building so you can always get a decent signal on your smartphone. I have been very pleased with this business since I've been seeing Dr. Richard Sokol for the past several years. I get great care and the office is very responsive when I call or send messages through the MyChart website or app. Wait times are reasonable, this is important to me. Dr. Sokol is very approachable and always takes the time to answer questions and explain things in a way that is easy to understand. I am always impressed by his knowledge and experience and the way he keeps up with new developments in his field. The waiting room is large and comfortable. The staff is friendly and efficient. I appreciate that most of my medical needs can be handled right in the building. Need some lab work done? There is full lab on the same floor. Need an x-ray? They've got you covered. As I said earlier, I am very happy with the service and quality of care I receive at Sentara Family Medicine Physicians.

I would like to take this time to let you know how great of a job Dr. Desai has done for me. She…read morehas taken time with me and provided such care and concern that has given me hope. She is the fourth Rheumatologist that I have seen and the only Doctor Who has made me feel like I understand what is going on with my body. You should know that Dr. Desai Loved ever takes time to ensure that her patient are thoroughly taken care of and her follow up is outstanding. Although I still have other medical concerns to address, she is definitely one of the most trustworthy persons on my medical team and I'm very thankful to have her. You are should know how valuable she is to EVMS! Too many times great people go unnoticed. Please let her know how well she is doing. It isn't easy doing what you all do in the medical profession. Thank you so much I'm grateful and very appreciative. Ms. Christine M

It seems that this medical group has little or no regard for its patients…read more I left at least 5 message with a seeming live and charming telephone receptionist (each after a long wait, listening to exactly the same long-winded, recorded or computer-generated, voice message), requesting a call back from a department about the result of a test on me, performed several weeks ago No one called me nor have I been give the courtesy of information about my test result.

The dirtiest office and surgery room. Gross. It looks like…read moreit hasn't been cleaned in a decade, this is the actual surgical room.

Many years ago I had reconstructive surgery from open heart surgery I had as a child. I had breast…read moreimplants. One of my implants broke and the other was giving me issues. Saw Dr. Jones and he knew just what to do and I never felt more confident in a Dr. like I did with him. After my surgery , the care and concern I received was overwhelming. I felt better about myself more than I had in a long time. Dr. Jones and his staff are about the best you can ask for. I cannot thank Dr. Jones and his staff enough. Thank you! A. H.

I saw online that this clinic got great reviews. I went…read morethere and was efficiently served. I was given a choice whether to register on paper or digitally (I chose paper). The receptionist was very nice and helped recommend a pharmacy. The staff who saw me were kind. I definitely will return again if I need urgent care.

It would have been nice to receive the services I came for. I first tried to get a DOT drug…read morescreening for work. Apparently after 5p they stop on Friday so I was told at 5:03p come back Saturday 8-2p only to find out that nobody was there to do the test. It'd be nice to know in advance so the proper information can be communicated to find another location. I'd advise anyone call ahead to save your time. especially if you are out of the area.

This team of doctors work on people with severe injuries and illnesses that have left them, in one…read moreway or another, incapacitated. The goal is to help the patient live their life the best that they can. I have been here to help a friend with chronic pain and their doctors have been extremely sensitive to his issues and have been extremely empathetic and nonjudgmental. They do have a LOT of patients so trying to book an appointment quickly can be a challenge. Generally they do 6 month followups and don't do anything sooner. When it comes to highly regulated drugs, they will not change your prescription between office visits. You are also required to do a consult with a psychologist and are subjected to random drug tests. Their downfall, though, is that they are so busy and they may not be able to respond to requests, questions and concerns as quickly (if at all) as you would like. However, once you're in the clinic and talking to the doctor, they are extremely nice and friendly.

My care was outstanding and the quality tremendous and it was good to be welcome in the office with…read morea smile and quick service. Thank you