There is everything to love about Regency Personal Care Home! My mom lived at a larger assisted…read moreliving facility for 2 years in an early memory care neighborhood but began to need added security at night (bed rails/ cameras) due to being a fall risk and better staff: resident ratio for oversight during the day due to her impaired mobility. Zoe, the owner, is incredibly responsive, very in tune with the residents, and communicative with us about anything potentially going on with my mom before I even get there to notice which has been just a huge relief to know someone is actually paying attention to the signs of a UTI or anything else that may be going on. She even takes those that are able out occasionally for salon days! The home is only 5 bedrooms with 2 staff during the day and 1 at night so the resident: staff ratio is better than anywhere I've found and certainly better than any assisted living you will find! For someone with dementia, less is more and by less I just mean - less people, less commotion, less vast spaces than assisted living, but much much better care all in a true home environment. With only 4 caretakers, my mom very quickly became familiar with and felt comfortable and safe around them vs constant rotations at assisted living. She is able to sleep in, bed rails can be provided as needed, security cameras with audible alarms to staff during the night, and just less space to worry about oversight or being out of sight to where someone like my mom is less likely to fall. The home had comfy recliners in bedrooms and living rooms so residents can lounge comfortably which is a luxury over assisted living! Lori, the other owner, is a registered nurse and has been really helpful in streamlining medication management and dietary needs for my mom. I'm sure I'm missing a million good things about Regency but it has truly been a very positive experience to see my mom so well rested, so happy, and putting on a little weight - she looks better than she has in a very long time and I know it's due to the level of care and oversight she receives from everyone at Regency. Shout out to the amazing staff - Shereka, Candy, Diki, And Tefanie! It's like a little family there. I highly recommend if you are considering alternative options for your loved one to check this out especially for dementia care vs a memory care unit at assisted living both due to the level of care and the level of comfort and quality of life for your loved one.

I looked for a personal care home for my wife and looked a quite a few and if possible, would give…read more10 stars. I finally selected The Regency Manor in Cumming GA and was so glad I did. This facility is impeccably clean well maintained. Zoe and her staff were truly unbelievable in the loving care that they gave my wife until her final days. I know my wife loved this home since she expressed this numerous times. and her love for Terri and Donna. Although the entire staff is excellent, I need to especially recognize Terri and Donna who are now are a part of our extended family. During her time there, my family and I were always welcomed with open arms and we all felt like family. For anyone that is in the unfortunate position of placing a loved one into a personal care home, look no further, this is the place! Tony Amorose

My father was in Manor Lake Gainesville Assisted Living for 3 years. The day to day living at Manor…read morewas nice for him. The environment is modern and upscale and for the most part a great place for an aging parent to be. The relationships cultivated with staff and other residents plus the daily activities was a great change for my father after my mother passed. But this is not why I am writing this review. My father spent the last several months in and out of the hospital coming back unfortunately under hospice services. His relationship with the administration and staff went immediately from resident to loved one. My father recognized he was home and the staff started around the clock services for 4 days straight during an ice storm providing continuous care to ensure his comfort during his final days with us. As his son, watching these ladies care for my father each day like he was their father proved to me that there was not another place I would have wanted him to be. The loving care received for my father in his final days is why I am writing this review on behalf of Manor Lake of Gainesville. Loving care when it counts is what you hope for when you and your parent are searching for an assisted living space. Day to day things happen no matter where you and your parent decide to go, that is the human experience, but when it truly matters, the staff at Manor Lakes proved their love for my father and that my friends is hard to find anywhere.

My mother was in the care of Manor Lakes Gainesville and while the care she received was excellent…read morethe administration was a bit sleazy. They charged her after she died for an extra month and instead of owning up to it and giving the money back quickly they put Mom's estate into the red gave every excuse they could - computer error was my favorite, 30 days to give it back because that was company protocol, to oops, we'll look into it. There was no way to contact their corporate offices -- no phone number, no email on their website. To get anything done I had to threaten charges for theft and then get Mom's bank involved. Even now they tell me that the process has begun but no word as to how long it will take.

Well kept property but poor care. Management is unorganized, slow to respond. Issues with my…read morefamily member went untoiced, they are not through nor do they inform families enough. Lots of turnover and very little activities with residents. Food is sub par and for the price of room and board it should be better. You can find better places to have your loved ones reside.

My mother has lived at the Cohen Home for the last 2 months and we are so happy that we made the…read moredecision to make this her new home. We looked and interviewed so many memory care properties and none compared to TCH. It was quite stressful and frightening to realize that we were at this point in her life and would have to trust in others to take care of her. We love the staff and so does our mother. They treat her with such kindness and care. It is such a relief to have such wonderful people care for our mother. They treat her like she is their family member, not just a resident at the property they work at. During COVID, it is especially hard as we are not able to visit on a regular basis and do the things we typically would for her however the staff is always there to assist us in whatever we need. During this disturbing time they have provided my mother and the other residents with a safe and healthy environment and adhere to all the health guidelines. I would highly recommend making this your loved ones new home if you should be looking for an assisted living/memory care property. The quality of care provided here will truly make the transition easier for you and your loved one.

With over 18 months of having an incontinent family member reside here our advice is to run not…read morewalk away from this horrendous facility. We had a camera that we checked remotely and you should have one! Meetings with the Executive Director and Wellness Director were held at our request but nothing changed after their promises. The CNA's are very lazy and left our loved one in soiled diapers with urine and feces. They would walk in the room, look but not touch him and walk back out. Minimal effort is made to do anything. Diapers were not changed on any schedule and sometimes not even once in 24 hours The laundry situation is a joke. After realizing that the laundry facility was in dire need of care, we took the laundry home. The machines are old, don't work right and the laundry detergent that feeds into the machines is usually empty. Most of the machines need to be replaced They laughed at and yelled at him because his diaper was so full of urine and feces. The caregivers morale is low. They came in and yelled at our family member because they had to change him. We finally got one fired, but the others still made cruel comments to him and laughed. Housekeeping and cleanliness is an issue. Rooms were moped with dirty water and vanity and si sky were never cleaned. our loved one died in early December but we were not refunded the balance of the December rent $3, 300 until Feb 6. In our view the owner of Ivy Springs is enriching himself with this low budget facility to the detriment of those who proclaim to give quality care and respect. We will never place anyone in Ivy Springs or any Mainstay Senior living facility, the parent company. Please please do not use this facility. we had a family member spend from 9 to 3 every day and it was horrific.

My dad was constantly dehydrated while living there (3 months) including hospitalization for…read moredehydration. My dad was provided some water with meals, although preferred drinks were provided. My dad was not showered for 4 weeks. Laundry was piled up in shower, many items lost in laundry

The Retreat at Buford is a warm and welcoming community, where the care exceeds all expectations…read more When you walk through the door, you immediate feel a sense of calm and relief knowing that you or your loved one truly are in the right place. Top notch community, and excellent management company (Phoenix Senior Living).

A friend was admitted to the Buford facility and her family and I were extremely impressed. It's a…read morehome-like setting, with extremely kind staff. The facility was very clean on our unannounced visits. The owners and staff expressed genuine concern for the happiness, comfort snd well-being of their patients and their families. We met the family members of another resident while we were there, snd they told us how happy they have been with the care provided. My friend was assessed by the owners before she was accepted, to help ensure the right place for her among the three facilities. I would highly recommend this business.

WARNING-do not place your loved one in this facility! Owner is very unprofessional and does not…read morefollow state guidelines. My mother was admitted and within 48 hours sent to the hospital without our consent. Shortly after the family was notified that our mother was being sent to the hospital for a stomach ache-we received a text to pick up her belongings. She was not a good fit for their facility and required more attention than they expected. She was literally put out on the street with no place to go. Anyone that could do this to an elderly person in my mother's condition and sleep at night SHOULD NOT BE IN THIS BUSINESS! Daniela-you will be reported to the state and we will not stop until the doors of all three business are closed! Daniela-your response to my review shows your lack of professionalism. I hope anyone who reads this review will appreciate the time you spent sharing personal information that is unsubstantiated in an attempt to clear your name. We as customers have the RIGHT to review your facility. This site is not about reviewing paying customers. You are only making yourself look bad. As we search for a new facility and mention your name-we find our mother is not the only one to suffer from your abuse. I spoke with another facility yesterday (someone from your claimed community) that was also speaking with a family whose parent was under your care and was very displeased with your services. Our mother has never been discharged from any facility nor have I been banned from any facility. I'm not sure why you choose to fabricate these lies about our families situation. Your rant shows your true character and the uncaring nature of a person that has no business calling yourself a caregiver.

Good -All of the admin, med techs, nurses and entire staff…read moreare great. There are too many to name so I need to commend all of them. -The facility is beautiful and clean. -All who visited my father stated that they had never been to an assisted living facility as nice as this one. -My father's room was spacious and clean. There was plenty of room to personalize and make it his own. -Cost was very affordable. Everything was included and we hardly had to pay for any extras, just things we wanted to have for our preferences. -Meals they prepared looked appetizing and my father seemed to like most of them. Not so Good - -Definitely think that they need more staff to attend to the residents. -It would be helpful if they did the initial evaluation and developed a plan of action when initially taking residency. We had no orientation at all. We did not know what to expect. -Residents spend too much time just sitting in their wheelchairs in the hallway most of the time with no attendants around. -One resident screamed most of the day as the staff basically ignored her. -Another resident screamed and hollered back and forth down the hallway while I witnessed her hit others and hit me once as well. I also witnessed this same resident putting her hands in other residents food and eating it. -Some residents needed assistance eating but there was not enough staff to assist most of the time. My father needed assistance and there were times where we came there and he was alone trying to eat himself and was unsuccessful. If this happened on the times that we happened to go I am sure there were other times where he just would not eat because he needed help that was not around. -My father was a fall risk and had fallen several times. Most in his room but in the hallway as well. -My father went there with glasses and after a couple of weeks they were no where to be found. We even brought another pair and they disappeared as well. Staff said they looked for them but no success, so my father who wore glasses his whole life probably could not see as he wore bifocals. There was no recourse for losing two $300 pair of prescription glasses. -Cameras need to be installed in the rooms. Was told they would be, but they would only work after the person has fallen, so I am not sure how that is working out. -If residents are fall risk why aren't there rails or other precautions so they will not get out of bed and fall? Or why aren't they monitored more closely? -I stayed the night before my father passed. This was my first time with the overnight shift. I went out in the hallway and saw a staff member actually sleeping, which probably happens all of the time, hence for the residents getting out of bed and falling. -The night my father passed the staff came in the room to introduce themselves. A couple hours later my father passed at about 1040. I went in the hallway to let them know he was not breathing. One staff member(female) was there and I told her. She went down the hall and I did not see her or any other staff member. I waited and waited and finally I called Hospice myself as no one was to be found. The staff (a male and the female) finally came to the room almost 20 minutes later and I explained that I already called Hospice myself. Gave me a bad opinion of the night shift. Just thinking about if I was not there how long would my father have laid there before they even came in the room to see he was no longer breathing. -The accounting and billing section was absolutely horrible and could never come up with the final numbers of the amount that I was owed back because the month was prepaid. They finally just stop communicating with me with no resolution. Just BAD business there. A business should be able to provide a breakdown of charges and not just ignore the customer. I had to finally go to corporate and nothing was done and I heard from no one. Now the monthly rent was $5,695 and I was refunded only $367.44 for 5 prepaid days, with no explanation. Overall opinion -After my father's passing everyone was so kind and caring. It really meant a lot to see that the Director, Mr Nicholas Bridges came to the service to show his respect for our family. All was good until it came time for a refund. -The facility is beautiful and the staff is wonderful but definitely do need more help to be more attentive to the residents.

My mother has lived there for 3 years. The care staff is amazing and the food has improved so much…read more We really love it there!

We had 2 family members in this residence and had to move both due to sub-par care…read more The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.